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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 151

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Dear concern,
After talked with irctc customer care executives and mailed in [protected]@irctc.co.in several times, till date, i have not receive my money back for retiring room cancellation. The details are given below:
I have booked a retiring room in chennai egmore (Ms) for my parents (Mr. Sunil kr. Pal & mrs. Nanda pal) for 11th december, 2017. The booking id of retiring room is msrr948373 and transaction id is [protected].

The pnr no. Of train (12663) is [protected]
.
I have cancelled the train ticket on 4th december, 2017 and the cancellation id is [protected]. The one of customer care person of irctc told me that booking of my retiring room will be canceled automatically and money will be credited to your account no within 94 hours.

Sir, till date no money is credited in my account against the retiring room cancellation. I have already spoke to irctc customer care persons regarding this and he suggest me to mail the details.

Kindly do the needful regarding the issue as earliest. Look forward for your kind cooperation.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: Payumpp

I have done 2 transactions done on[protected] through irctc website.. But i had still not got refunded amount in my account.. So please look into this matter..
Trns id-[protected]
Trns id-[protected]
In my irctc sites id.. Its showing that refunded to bank payumpp..
But its not my bank..
So please its a humble request to payumpp team to look forward to this matter and resolve it as soon as possible..

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Address: Nagpur, Maharashtra, 440010

Website: irctc.co.in

My dad who is 86 years old, he is travelling on train number 02845, please find the details of train below.

Pnr-[protected]
Trn:02845
Dt:[protected]
Frm ngp to hte
Cls:2a
P1-a1, 24

He has been allocated berth number 24 which sides upper, how an old man with 86 years old can use that berth to sleep. Also, he is boarding at nagpur which is around 2am night, we won't be even able to request other passengers to accommodate.

I would like to request to change the seat to a lower beth.

Thank you
Regards

D singh

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Address: 211003

Website: WWW.IRCTC.CO.IN

FIRST:--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]

SECOND :--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 ALSO NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]

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Website: IRCTC, zaakpay pg

I have cancelled 1 train ticket, 2 failed transactions through irctc. The refund status showing refunded. But amount not recieved.

The tickets details are as below
1. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

2. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

3. Transaction id:[protected]
Date of cancellation:18-apr-2018 18:43:47 hrs
Ticket type: e-ticket cancellation id:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sharad Sherekar

from Surat, Gujarat

May 3, 2018

Transaction ID [protected] & Transaction Date25-Apr-2018 CancellationID /RefundID[protected] Transaction Type CANCELLED Trans.Amt()740 Refund.Amt()500 Bank PAYUMPP Refund Status REFUNDED Refund Date26-Apr-2018 SO PLZ RESOLVED MY COMPLAINT

Santoshra1

from Forbesganj, Bihar

May 3, 2018

Sir.
Irctc.user I'd santoshra1.ihave mistake in my irctc registration by entering the wrong email Id. Wrong id I have entered is [protected]@ gmail.com. my original correct Id is [protected]@gmail.com.kindly I apologise for entering wrong email Id and support me to change the correct Id or change by yourself.

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Address: Agra, Uttar Pradesh, 282001

Hi railway team,

I did n't received my tdr refund, its been five months. The train was late more than 3 hrs. Please find below the details.

Transaction id: [protected]
Train no./name: 14854/marudhar expres
Pnr no : [protected]
Reason for tdr: train late more than three hours and passenger not travelled
Cancellation id: [protected]
Registration no:[protected]
Tdr zone: northern railway (Nr)
Tdr filing date: 16-dec-2017 22:18:12 hrs
Tdr status : cr registered

Could you please look into this and progress this at the earliest.

Thanks
Nitesh kumar
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 03, 2018

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BanksIndian Railway Catering & Tourism Corporation [IRCTC] amount not credited
[Resolved] Indian Railway Catering & Tourism Corporation [Irctc] — amount not credited

1 Review
Satish4242 on May 2, 2018

I booked a TATKAL ticket from IRCTC app
However it got cancelled as not got confirmed and hence refund initiated.

IRCTC says the amount is refunded.

Till now I didn't got my amount in my account.

Contact. : [protected]
Refund amt ; 770

amount not credited

Complaint marked as Resolved
May 3, 2018
I have attached the screenshot of the IRCTC ..
Go through that...
N
Refund the money asap.
The details what was available...it is already provided..

Transaction I'd : [protected]

PNR: [protected]

Refund status : refunded

Refund id: [protected]

BANK NAME : Zaakpay PG

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S

Satish4242

from Mumbai, Maharashtra

May 3, 2018

I booked a TATKAL ticket from IRCTC app
However it got cancelled as not got confirmed and hence refund initiated.

IRCTC says the amount is refunded.

Till now I didn't got my amount in my account.

Contact. : [protected]
Refund amt ; 770

tdr refund not received yet its been 5 months - Comment #3086252 - Image #0

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I booked a ticket in kotak mahindra bank app mstore irctc on 10th apr for 3rd may journey. I cancelled the ticket on 19th april till now i didn't get any refund. I sent a mail to irctc ([protected]@irctc.co.in) but i didn't get any reply. I called to irctc but there is no use. And even i called to kotak mahindra bank customer care also but they saying that to call irctc.
The ticket cost cost is ₹710 and my refundable is ₹650

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Address: Lucknow, Uttar Pradesh, 226021

Kindly refer pnr no[protected] ticket no41577384 from new delhi to lucknow, train no 12430 in a/cthree tier. The ticket was purchased from window. The second passenger ie attendant of blind. His details are written wrong. As such i had to purchase another ticket from running tt. He charged rs 1306/-. The ticket slip no is bq 357843 dt 11/03/2018. Besides being attendant i am a sr. Citizon. Tt charged full ticket value.in addition tt did not returned rs 100/-. He told he is not having change, will return at another station. He did not returned. Further also enquire why mistake in the ticket occured. Kindly get the reservation form checked. On the day same seat has been booked twice. One has to be returned to me.

Apr 24, 2018

Osmania High Madrasah's response Transaction id [protected] dt 14/04/2018 failed transaction. Expected refund within a week but till now not received. plz do the needful.

yours faithfully,
Md umar faruque

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J

Jeeetesh Garg

from Delhi, Delhi

May 2, 2018

No ac in coach c1 in jan shatabdi train 12060 on 27th apr. I was sitting in train in last 15 mins but ac was not started.my seat no. Is 53 and 54. Is there any facility.

S

Sunil 4482

from Bengaluru, Karnataka

May 2, 2018

Hi,
I am travelling in rajdhani express from Bangalore to Bhopal. It's 10pm in the night and the dinner has not been served yet, we are doing in hunger here. When I asked the staff, he said very rudely that you are not there only one.

I have never seen this happening before, food used to get settled by 9pm max. please look into the issue.

A

agniva roy

from Kolkata, West Bengal

May 2, 2018

I am not receiving the OTP for the mobile number verification. At the time of sign up i had given this number [protected], but while applying for otp error says "number already in use". How to verify my number in this situation ?

O

Osmania High Madrasah

from Ingraj Bazar, West Bengal

May 2, 2018

Transaction ID [protected] dated 14th april, 2018 for booking air ticket From Bangaluru to Kolkata, Claim for rs 20914.84

M

Mvd Sai Kumar

from Bengaluru, Karnataka

May 3, 2018

As I am entering my user id and password it is giving invalid credentials .[censored]se forgot password to reset my password when I am entering my user id, it is giving an input validation failed error plz solve this problem as I was booked my tickets form that user id.so I have no option to get that booked tickets

ticket booking and refund - Comment #3086224 - Image #0

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Address: Chandigarh, Punjab, 160009

21 apr 2018: train from chandigarh to jaipur (12984), i want to complain about the poor quality of the food which is served by indian railways. The caterer does not seems to bother whether the food he prepares are of a certain standard. I suspect that some of the food-poisoning cases we have had may have arisen out of consuming contaminated food in train. I cannot say for sure unless i investigate further.

I rather not do any such investigation for that is not my job. I am attaching image of food served to us in train, we were not aware that by opening up the food packing, cockroach will welcome us in train. I expect that the management will take strict action and make sure that things are running properly.

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S

SANDIPAN SEAL

from Bhimavaram, Andhra Pradesh

May 2, 2018

Me and my father traveling from Kolkata to Chennai train no 12839 Howrah mas mail PNR no [protected] coach no B3 seat no 23 and 24 . It's near about 2.15 pm but still we are not get our lunch . When my father asked them they told that they are in lunch .After complete their lunch they can serve ...pls do something ..

S

Sandeep .M

from Delhi, Delhi

May 2, 2018

The quality of food served in Rajdhani Express is worst. Roti served in dinner was not at all soft and seemed to be cooked in the morning. Dal was also tasteless.

If this is the case in Ahmedabad Rajdhani Express, Train No. 12985, what would be the situation in any other train!?

N

Nr reddeppa

from Hyderabad, Telangana

May 2, 2018

Please refund amount-630/-, refund id :[protected], bank name:zaakpay pg, dtd-21/04/2017, my bank is SBI A/C NO :[protected] IFC CORD:SBIN0002802 PLEASE MY SBI A/C REFUND

P

psprasanth

from Palackattumala, Kerala

May 2, 2018

Forgotten MY User ID & Password of irctc
Name prasanth ps
reg mob no : [protected]
reg mob email [protected]@gmail.com
don’t have account activation mail also

C

ckvrajesh

from Thiruvananthapuram, Kerala

May 2, 2018

I have booked a Tatkal ticket on .11.04.2018. From Itarsi to TCR . But unfortunately transaction got dropped.
Transaction id is.xxxxxxxxxxxxxxx. Amount. 2355.00.
Refund status is showing as Refunded but amount is not yet credited in my account.

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Address: 396230

I have cancelled a ticket on 25th april 2018 which is still not refunded as on today. It is already showing refunded but i have not received the amount yet. Below are the details of ticket and other details-
Pnr - [protected]
Transaction id - [protected]
Refund id - [protected]
Refund amount - 1820/-
Cancellation date - 25/4/2018 12:54:11
Transaction date - 25/04/2018
Train no - 12905

Please resolve this issue and refund the amount as soon as possible.

Sincerely
Nishant dasgupta
Nish. [protected]@gmail.com

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Website: irctc.co.in

I booked tatkal ticket of maharashtra train (11039) from pune to badnera for 2 may 2018, i got waiting of tqwl65 but later i check availability for pune to badnera for same train i. E 11039 on same date i. E 2 may 2018 they show tatkal availability is 31 available before booking availability is 33 available. I came to conclusion that irctc produce flush pnr. They took money from us and gives the waiting ticket and refund after 4-5 days it means they use our money for 4-5 days. Please check the timing and availability along with time in photos.

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N

nepal singh 98897

from Noida, Uttar Pradesh

May 2, 2018

I had cancelled the ticket on 24/04/2018. And amount of 325 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 24/04/2018 and bank name as payumpp. Details as below, ,

online tatkal ticket booking - Comment #3084208 - Image #0

B

Bremcor

from Ahmedabad, Gujarat

May 2, 2018

Train no:12655/56
By no means this train is a super fast train, plus the hygiene factor is compromised on high notes. Toilets are dirty and coaches contains a lot of small insects and flies.

karate27's [Complaint's author] reply, May 10, 2018

please provide the details directly to indian railway over this website. They will take the necessary actions directly. http://www.coms.indianrailways.gov.in/criscm/common/complaint_registration.seam;jsessionid=25E7D3EF0F8C559B6EAEC5874567BA7C.cmsapp3ins3

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Address: Bangalore, Karnataka, 560038

Still i didn’t get any refund with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 860.0, but in “ticket refund history” under my transaction tab in your irctc profile after login at www.irctc.co.in it showing this below message.

The refund is issued by zaakpay pg.

The amount got refunded. Here is the screenshot of my transaction history.

I have added my screenshots of irctc mail and the ticket refund history. Kindly go through this and resolve this issue.

+2 photos

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May 01, 2018

Updated by kumarsatya95 I have cancelled my ticket with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 860.0, but in “Ticket Refund History” under my Transaction tab in your IRCTC profile after login at www.irctc.co.in it showing this below message.

The Refund is issued by Zaakpay PG.

The amount got refunded, but I didn't get any refund on my bank account till now. The amount is refunded by the above mentioned bank by IRCTC. Here is the screenshot of my Transaction History.

I have added my screenshots of IRCTC mail and the Ticket refund History. Kindly go through this and resolve this issue.

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Kindly refer to irctc txn#075864 for booking a ticket online irctc. An amount of rupees seven hundred had been deducted while using a debit card ending 7929 on 06.04.2018 on pos irctc85505 at ptm. But no ticket was booked. The amount of money had been debited fraudously from bank.
Hence the money must be credited to sbi bank a/c no. [protected] immediately through neft within a day please.

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Look at the video of the hawkers selling toilet water in tea containers attached here. My question is if i'm paying a lot of taxes then how are those people allowed to sell such things in the train openly. He is filling water from the freaking toilet! I need a review of the complaint and this is railways job to ensure healthy food to the people of the nation traveling in trains.

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R

ricbabe avenger

from Agra, Uttar Pradesh

May 1, 2018

thanks a lot mr. sameer for your information to share. thats why i never take tea in train they provide previous days food by making them hot. tea's taste like too many days before according to my friends experience. it burns in stomach after having tea cough occurs. samosa's potatos also are not good qualities. mineral waters are filled from platform and sold. prices of every food on train is 5 to 20 rupees higher than market sell price. they provide partial stomach food when ordered on afternoon or night and take 200 to 400 rupees which is the price of family packs meals in hotels and resturents. food amount is becoming less and price is increasing day by day in trains. we eat 2 big samosa in 10 rupees in market but same less bigger 2 samosa in train prices 25 to 30 rupees which is loot.

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I was booking tatkal ticket today, but 3 times my booking was cancelled after payment deduction. Error was "no seats available : transaction dropped". After all 3 failure i had checked again & seats were available.
Yesterday also just before payment i was logged out automatically 2 times. It shown that you are using any software which i not used.

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Address: Chennai, Tamil Nadu, 600119

My pnr no.[protected]
Train no 11073
On 30/04/2018
I was charged standard breakfast of 3idly and one vada at ₹40/-, i enquired with the coach catering supervisor he said if 2 idly one vada costs ₹ 30
If its3 idly and one vada then charge is ₹40/-
Readymade tea is only served between 75ml and 100ml and charged ₹10/- instead of ₹7/-
A copy of this complaint is also being forwarded to the railway minister in open circle group.
Please take action
Thanks and regards,
Prasad

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Website: Www.irctc.in

Warm greetings,
Respected sir/mam
I am a passenger who is traveling from gwaliour junction to bhopal juncton in train number:- 11078 i. E. Jhelum express. My coach and seat no. Is b1/5. I want to complain about the irresponsible behavior of the coach attender. No one has attended me yet and no necessary accessories has been provided yet. I tried to contact the attender but he denied his duty. I hope immediate action will be taken.
Thanking you
Yours faithfully

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Address: Mathura, Uttar Pradesh

Sir mr arjun singh TT from kota to mathura on 30/4/2018 train no 13238 have sell many of seat to other person and i have reservation ticket pnr [protected] and [protected] but he did not give me seat. He say me too much seat available i gave you but he sell many of seat. He sell 2 seat in front of me seat no 31 32 in B2. I give no money then he did not give me seat. Tell me what i do i have many of the problem. TT first duty is if seat available then give seat to having RAC and the waiting. Please take action to this type of TT. When he say me no seat available then i leave the train. But he say seat available and sell seat to other.

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Had booked my ticket in IRCTC mobile app for the journey of Mangalore Central to Chennai Central, payment through Payumob using my debit card
Ticket booking date :[protected]
Ticket rate :580
Mode of transaction : Indian Bank Rupay Debit card
PNR Number [protected]

The ticket was on Wait list, so I cancelled the ticket
Ticket cancellation date :[protected]
IRCTC Transaction ID [protected],
I got a mail from IRCTC website that, an amount of Rs. 520.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:17-Apr-2018
Refund processing date:18-Apr-2018
Refund amount:520.0
Refund reference no:[protected]
Payment Option used : PayU Money M

But till now I didn't got my refund amount to my Bank account. When I see in the IRCTC website, it showing that the ticket is refunded. But I don't have account in pay u mob.
When I contacted your customer service number, no one is responding
Pls check it and help me to get return back of my Ticket refund money
Kindly
Tajudeen A

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Address: 458118

Website: www.irctc.co.in

I booked an e-ticket from saharanpur sre to tilda tld in train 18238 on journey dated 10/03/2018 against pnr number [protected]. I got waitlisted ticket after booking but after chart preparation my ticket converted to rac. I didn’t want to travel in rac and i filed tdr as per railway rules on dated 09/03/2018. I not received any refund amount till 08/04/2018.
When i emailed my query to railway at [protected]@irctc.co.in, they replied that the refund rejected with reason no edr has been fed against the particular pnr as party has travelled. I shocked seeing this reply as i didn't travelled on that ticket and railway saying i travelled, how it’s possible?? It’s totally disappointing as it’s a matter of trust we have on railway.
Further to this i request you to kindly look seriously in to the matter and do needful.
Regards,
Deepesh patidar

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A

Asit kumar tiwari

from Allahabad, Uttar Pradesh

Apr 30, 2018

Sir I was trying to book my ticket through irctc official app on 26/04/2018 but it couldn't done and balance had been deducted from my paytm wallet.
My transaction ID - [protected]

refund not provided - Comment #3082767 - Image #0

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