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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Mar 15, 2025

Complaints 10819

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

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Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

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No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 149

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Address: 272152

This is very bad experience with itctc, there is no information provided about the train late coming, also when enquired no body knows the train status of 04403 and i have been waiting since 5 o clock in the morning and i got to know that the train has not yet started from source, this something that putting passengers in trouble
Also there no updation showing on onlinee portal.
Please look into this issue and do the needful...

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Dear sir/madam,

I had booked my travel during my travel from new jalpaiguri (Njp) to howrah on 21/04/2018.

Since the train during the start itself was more than 3 hours late and i had to do an onward journey on the same day to bangalore i had not travelled and filed a tdr as mentioned below.

Tdr transactions details

Transaction id: [protected] train no./name: 12042/njp hwh shatabdi...

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Dear sir maine 7 april 2018 ko ticket cancel ki thi jiska pnr [protected] jiska rs.1350 mere account main aane the lekin mera bank account close hone ki wajah se wo refund rs.1350 mujhe mil nahi saka maine irctc se contact kiya unhone mujhe account closing letter mail karne ko kaha maine kiya saath hi maine apne new account ki bank detail bhi email kar di aur mujhe kuch din wait karne ko kaha main bahut dino se pareshaan hi jab bhi call karta...

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Sir i am an old customer of irctc my id no drdpdobhal and initial password was dobhal1984, since date 04.05, 2018 suddenly after booking my ticket it was showing wrong pass word. I have tried my best to discuss through customer care but after trying my best in no [protected] and [protected] every time it is showing network is bussy. You are requested to solve my problem so that i can book on line ticket. Thanks...

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Website: flights@irctc.co.in

It is to inform that i had booked air tickets thru irctc, from chandigarh to delhi
For flight no. 9w-2666, date of journey 4.1.18, pnr - wmobvl, name of passengers - sanjay munjal & anuradha sharma, amount of tickets:rs4485. The flight was cancelled by the jet airlines due to bad weather. I applied for the refund money to irctc on 8.1.18 and i was refunded a meager amount of rs 596 on 8.2.18. I wrote to irctc on 11.2.18 for full refund...

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Address: Mumbai City, Maharashtra, 400104

Dear sir. Madam... My name ia mahesh... Cell no [protected].[protected]
Kindly refund the non booked ticket on 24/04/2018
Irctc ref no are

Please note that txn [protected] and [protected]

And zaak paymentvgateway and icici bank transaction reference no
Payment id: [protected]; consumer code: 23101_zp56a91b1597a40_; bill reference information: zp56a91b1597a40.
Kindly refund the...

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Address: 560043

Website: www.irctc.co.in

I have been able to book about 1 every 100 attempts to book tickets on tatkal online myself. While the booking agent gets me the ticket every time!! I have to pay rs.500 extra for this. Its a farce, another avenue for the go-between touts to loot the public. A very sad show by an organization, with a site that says "next generation eticketing system", one that can build the country is instead taking it back a few generations. An agency seemingly...

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Address: 760001

I am y kranthi kumar. I am travelling by train no 17016 on 4/5/2018 on pnr number [protected]. This ticket was booked through milestones travels irctc authorised agent at berhampur, odisha.
This ticket stands cancelled foe the reasons i donot know. When contacted at vijayawada station the officer updated us saying that this was an unauthorised ticket booking dine by the agent so it is cancelled.
I have no way to travel home now.br...

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I traveled on 1st may 2018 from visakhapatnam to secundrabad in gauhati secundrabad special train (07150), 3rd ac, pnr no: [protected]
B1-61. When i asked blankets the attender gave me a blanket which was already used by someone. When i asked for a fresh one he simply said "don't expect a fresh one". Same thing happened for all of my co passengers.

When i paid 1250 rupees includes charges for bedroll i supposed get a...

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Address: Gorakhpur, Uttar Pradesh, 273016

Website: irctc india

I had cancelled my ticket in IRCTC website, which says the money has been refunded to PAYUMPP, but I have not received the money at all. Kindly credit it to my sbi account
PNR Number: [protected]
Transaction Id: [protected]
Cancellation Id: [protected]
Date of cancellation: 26-Apr-2018
Amount: Rs. 585.0 SBI a/c....

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Address: Kurnool, Andhra Pradesh

Dear sir,
I had booked 2 tatkal ticket's from irctc app & payment gateway was zaakpay pg, due to some technical issues ticket was not booked. Payment was settled so my account was debited but irctc refund history status shows refunded. Please refund money to my airtel payment bank.

Transaction details are below :
Booking ticket date :[protected]
Refund amount : 770
Refund reference number : br...

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On 1st may 2018 i tried to book a ticket through irctc but at the time of transaction money was deducted from my a/c. Later i found that my tickets were not booked and still now i did not get any refund also. This type of inconvinence is not acceptable from a govt agency. That was my hard earned money. So please refund my money as soon as possible. The account holders name is rakhi bhattacharjee. Later i contacted with the pay u money and...

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Dear concern,
After talked with irctc customer care executives and mailed in [protected]@irctc.co.in several times, till date, i have not receive my money back for retiring room cancellation. The details are given below:
I have booked a retiring room in chennai egmore (Ms) for my parents (Mr. Sunil kr. Pal & mrs. Nanda pal) for 11th december, 2017. The booking id of retiring room is msrr948373 and transaction id is [protected].br...

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Website: Payumpp

I have done 2 transactions done on[protected] through irctc website.. But i had still not got refunded amount in my account.. So please look into this matter..
Trns id-[protected]
Trns id-[protected]
In my irctc sites id.. Its showing that refunded to bank payumpp..
But its not my bank..
So please its a humble request to payumpp team to look forward to this matter and resolve it as soon as possible.....

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Address: Nagpur, Maharashtra, 440010

Website: irctc.co.in

My dad who is 86 years old, he is travelling on train number 02845, please find the details of train below.

Pnr-[protected]
Trn:02845
Dt:[protected]
Frm ngp to hte
Cls:2a
P1-a1, 24

He has been allocated berth number 24 which sides upper, how an old man with 86 years old can use that berth to sleep. Also, he is boarding at nagpur which is around 2am night, we won't be even able...

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Address: 211003

Website: WWW.IRCTC.CO.IN

FIRST:--
Refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 11300 NOT RECEIVED YET
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 22-Apr-2018
Refund processing date: 25-Apr-2018
Refund amount: 11300.0
Refund reference no:[protected]
Payment Option used : RuPay Card (Powered by Kotak Bank)(CREDIT_CARD)
Booking reference no:[protected]br...

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Website: IRCTC, zaakpay pg

I have cancelled 1 train ticket, 2 failed transactions through irctc. The refund status showing refunded. But amount not recieved.

The tickets details are as below
1. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

2. Transaction id: [protected]
Payment status: payment settled bank name: zaakpay pg

3. Transaction id:[protected]br...

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Address: Agra, Uttar Pradesh, 282001

Hi railway team,

I did n't received my tdr refund, its been five months. The train was late more than 3 hrs. Please find below the details.

Transaction id: [protected]
Train no./name: 14854/marudhar expres
Pnr no : [protected]
Reason for tdr: train late more than three hours and passenger not travelled
Cancellation id: [protected]
Registration no:[protected]
Tdr...

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I booked a ticket in kotak mahindra bank app mstore irctc on 10th apr for 3rd may journey. I cancelled the ticket on 19th april till now i didn't get any refund. I sent a mail to irctc ([protected]@irctc.co.in) but i didn't get any reply. I called to irctc but there is no use. And even i called to kotak mahindra bank customer care also but they saying that to call irctc.
The ticket cost cost is ₹710 and my refundable is ₹650...

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Address: Lucknow, Uttar Pradesh, 226021

Kindly refer pnr no[protected] ticket no41577384 from new delhi to lucknow, train no 12430 in a/cthree tier. The ticket was purchased from window. The second passenger ie attendant of blind. His details are written wrong. As such i had to purchase another ticket from running tt. He charged rs 1306/-. The ticket slip no is bq 357843 dt 11/03/2018. Besides being attendant i am a sr. Citizon. Tt charged full ticket value.in addition tt did...

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