Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am not received refund in my account .
for cancellations of ticket pnr. no [protected].on dated[protected].
refund amount refund status refund date

360 sent for refund[protected]

I booked e-ticket through IRCTC website as follows Pnr Number[protected]Transaction ID[protected] Train No2073Train NameBBS JAN SHATABD From Station KHARAGPUR JN(KGP)To StationBHUBANESWAR(BBS) Date07/10/2008Class2S But when, I reached station, I found no such Train is plying for last 4 months( i.e 17th June, 2008 onwards). Which compelled me to hire taxi on double raters. and I lost Rs. 6, 000 for travelling from kharagpur to Bhubaneswar apart from mental and physical harassment. As I understand from other passengers and sources, IRCTC Ltd. is looting passengers by making bookings on fake trains and looting Rs.10 per passenger as Internet Service Charges with the help of corrupt officials of Indian Railways. This way the IRCTC ltd. might have looted crores of rupees till now. Therefore there is need of hour to stop them to do so and appropriate compensation should be given to passengers. I have collected sufficient proof for the same.

Dear IRCTC Team

I have booked tickets through IRCTC internet facility on 10-Oct-08 from Yaswantpur (Bangalore) to Secunderabad on 10-Oct-08 for three passengers by SC Garib Rath. And also I have given the details below.
Ticket History

Pnr Number
0

Transaction ID: [protected]
Train No : 2736
Train Name: SC GARIB RATH
From Station : (YPR)
To Station: (SC)br...

WHY DO I ALWAYS GET TOILET-SIDE BAD BERTH(s) EVEN IF THERE ARE MANY MANY TICKETS AVAILABLE????

it happened too many times: that there are many many tickets and i am getting toilet-side bad ticket(s). any time, every time.WHY???

WHY CANNOT IRCTC ALLOTT TICKETS FROM THE MIDDLE OF THE COACH TOWARDS BOTH SIDES ?????

WHY PEOPLE WHO COME FIRST GET BAD SEATS???????

i booked a ticket for my daughter in bhubaneswar-hatia garib rath. there were 300 tickets available. my daughter is female 19...WHY DID I GET BERTH NO 70????????? every time?????? why cannot IRCTC program THEIR software properly that a young lady gets an inner berth when there are SO MANY VACANCIES ???????

please answer my mail and please rectify the software. it is very very urgent please.

y.f.

s chakraborty
superintending engineer
civil engg dept
cmpdi hq
kanke road
ranchi
mob: [protected]
ranchi

It’s a matter of shame for IRCTC that even after so many years of operations, you’ll are not able to service passengers during peak seasons as most of them like me and many others go without rail tickets even after Tatkal during Diwali/summer/winter holidays.

It’s a shame and failure of IRCTC completely that you’ll fall prey to the touts of the railways who are more efficient than your system which just cannot provide tickets. Touts pay railway ticket bookers and get their tickets inside Railway stations before 810 and within 5 mins all tickets as we just wait like fools on your incompetent system. Every time it gets stuck on the payment page as even 100 tickets are washed off in minutes

I have been crying foul since 3 yrs now, but you’ll just do not care to make some quota with the Rail autorities. Last 3 days I have been trying for tatkal system for my ailing mother and have just failed to get her tickets from Mumbai to Hyderabad, thanks to the touts who are more efficient to fool the system itself.

Railways do not launch special trains either to clear the rush. Really we live in a fools inefficient system, run by useless inefficient people.


I hope My mail reaches Lalu ji as its to all his men.
Thanks


Somu

Hello,

Kinldy clarify as to how a ticket with a break of journey provision can be booked through your IRCTC. The pop up window does not allow me to select reservation up to a station short of the desination to effect a break of journy (as specified in the break of journey rules). Can you do something to enable me to do that, which I can opt by booking at a Railway reservation centre.

Dr.M.R.Iyer...

We visited from Ludhiana to Tirupati in 3A class by Navyug Express train No. 6688. The date of Journey was 10-Oct-2008. Our PNR No. is [protected] and transaction ID is [protected].I booked this ticket by IRCTCs e-Ticketing Service. After booking the IRCTC delivered a ticket on my e-mail and I taken the printout of that ticket. When we reached at Tirupati station on 12th morning, a lady staff member demands the ticket to see and we shown the ticket and ID card but on that time she was started to say that this ticket is wrong, here is not mentioned the ID card no.. We were requesting to her that this ticket is supplied by IRCTC and you see your record and according to record we are showing the ID card. But she was not listening any thing and some other staff members who were available on duty on that time they were also supporting to her. She was using very rough language. She wasted our 2.30 hours and disturbed us mentally very much. We tries to convince her by many type of efforts, we shows the messages on our mobile sent by railway, we was showing the another ticket on our laptop but she was not ready to see any thing. In mean time we sees that she was doing like this and by another ways with the lot of passengers. It is very bad. I want a good punishment for her.
Name of Passengers: Mohd. Azam and Sant Kumar
Address
Sant Kumar
Principal
S.M. Degree College
Lehragaga-148031
Distt. Sangrur (Pb.)
Phone: [protected]

It is a surprise that on cancellation of the train due to Railway's internal policy, rather than being compensated for the inconvenience caused, Passengers have to wait for more than 3 months to get the refund( as stated by the IRCTC customer care, Reading the Policy of Refund)
Ajmer shatabadi was cancelled due to Gujjar's Voilance in Rajasthan on 02/06/2008 and to get the refund I had to write 3 times to IRCTC & wait for 109 days and finally got the return on 21/09/2008.
'Mera Bharat Mahaan'
Jai Hind.

I had booked a railway ticket on August 2nd PNR PNR - [protected]. I had sent an email to IRCTC on [protected]@irctc.co.in on August 4th and August 7th asking them to cancel the full ticket. They never responded to me and when I called them after the journey date they told me they can only give me 50% of the refund as the journey date has passed and they have not received my emails.

This is completely unfair treatment.

I am pasting the emails that I had sent to them:

--- On Thu, 8/7/08, Mithu Mullick <[protected]@yahoo.com> wrote:

From: Mithu Mullick <[protected]@yahoo.com>
Subject: Please cancel the full ticket - PNR # [protected]
To: [protected]@irctc.co.in
Date: Thursday, August 7, 2008, 12:06 PM


Please cancel the following full ticket immediately (). I tried to cancel the ticket online but was getting an error message. For identification purpose the driving license number that was used for booking the ticket is WB[protected].


Regards
Mithu Mullick



--- On Mon, 8/4/08, Mithu Mullick <[protected]@yahoo.com> wrote:

From: Mithu Mullick <[protected]@yahoo.com>
Subject: Please cancel the full ticket - PNR # [protected]
To: [protected]@irctc.co.in
Date: Monday, August 4, 2008, 9:21 AM


Please cancel the following full ticket immediately (PNR - [protected]). I tried to cancel the ticket online but was getting an error message. For identification purpose the driving license number that was used for booking the ticket is WB[protected].


Regards
Mithu Mullick

I had cancelled a ticket vide tr.no.[protected] PNR [protected] on dt. 410�8. no amount refundedcredited to my account till date.pl refund the due amount immediately--r.k.kurapa.

I am sorry to say this is another typical government facilities, like all others this has no reliability at all.

since yesterday i am trying to book a ticket online and suddenly at any stage of booking "service unavailable" message pops up.

is IRCTC doing anything on this? as this is a frequent problem with website due to many connected users.

Does authorities understand how important it could be for someone to book tickets.? if facilities are there then proper functioning is primary responsibility.


Hoping for some improvement.

Regards,

i got e-ticket duly confirmed no. [protected] with transaction ID [protected]. I am not able to digest that without getting the money how can thay confirm the ticket. Secondly more over after confirnation they have cancelled my ticket without any inforamtion. i have to travel tomorrow with my family and due to unavailabilty of ticket i am not able to travel. who is responsible for this harrasment ??????????

Sir

I have booked a ticket PNR[protected], Transaction ID [protected] from Duvidha(DVD) to Howrah(HWH) by 8646 on 20-Jun-2008. Due to flood in Orissa, 8646 East Coast Express was short terminated at Vizag. Hence I could not make the journey.

I was informed that I will be eligible for full refund as I had not made the journey. But I was not able to cancel the ticket online as it stated Charting Done.

I have forwarded the request of cancellation to [protected]@irctc.co.in and got a prompt reply of refund within 90 days.

More than 90 days are over, I have still not received the refund. Inspite of repeated mail to irctc no response is received till date.

IRCTC is making fool to the people.

Dear Sir,

I have not purchased any railway ticket on 29.5.2008. But my card account is showing debit of Rs. 3138 by IRCTC under booking reference no : 925266.

I have been trying to put my grievances to IRCTC by mail and telephone but invain.

Can anybody help to bail me out of the problem.

Regards,

Basab

Dear Madam/Sir,
I had purchased an e-Ticket, details of which are written below :
Transaction ID : [protected]
PNR No. :[protected]
Train No. & Name : 8409/SRI JAGANNATH EXPRESS
Date Of Journey : 05/6/2008
From : HOWRAH To : PURI
Date of Boarding : 05/6/2008
Boarding : HOWRAH Resv Upto : PURI
Total Fare : Rs. 1570.00
Adult : 2 Child : 1
The above train had however been cancelled from Howrah due to Bandh in West Bengal.
Subsequently I had cancelled the E-ticket on 05/06/2008 for the journey on the same date due to the above Bandh in W. Bengal.
The TDR details are as follows:
TDR Details
Transaction Details
PNR Number [protected] Booked On 2-5-2008
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 30.00
Date Of Journey 05/6/2008 Ticket Charge Rs 1570.00
Bank ICICIBANK Total Rs 1600.00
Train No 8409 Railway Zone ECO
From Station HOWRAH JN(HWH) IRCTC Zone Chief Regional Manager/Eastern Zone/ Bhubaneshwar (IRCTC) Bhubaneshwar
To Station PURI(PURI) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 BHASKAR BANERJI 38 Male B1 0060 Booked
2 RANGANA BANERJI 33 Female B1 0061 Booked
3 ARJUN BANERJI 5 Male B1 0059 Booked
Reason For Tdr : ON-REQUEST
TDR STATUS : Previous Record
Reference No : 116496.0
TDR Filing Date : 18-Jun-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00
IRCTC had sent a letter to the Chief Regional Manger/Eastern Zone/Bhubaneshwar(IRCTC), with a copy to me where he had mentioned about my request through E-Mial about my cancellation of the E-ticket and subsequently for the Refund.
However since then I have not heard from IRCTC, nor received my Refund although the period of 90 days has long lapsed.
You are requested to guide me in this regard.
With Regards,
Bhaskar Banerji
Mob : [protected]

I could not cancel my wl tatkal ticket pnr no : [protected] from cstm to lucknow just because the website was under maintenance. I have lost rs 600/= due to negligence on irctc part. Cant they maintain there website during 11.30 pm to 5.00 am. Also i could not cancel my cnf ticket from adi to bct pnr no: [protected] which has costed me rs 144/= this is my case consider thousands of cases who haven't complained.. Irctc helpline numbers are useless and keep ringing.

Hi,

This is regarding an ecommerce transaction in India with possibly
India's largest ecommerce website - irctc.co.in which is a monopoly,
the only authorized online reseller of Indian Railway tickets.
Cleartrip and any other websites which offer the same service are
downstream from IRCTC and offer enhanced services with additional fees
to make up for the deficiencies of IRCTC, a Government of India
enterprise.

I canceled an e-tatkal ticket of nearly Rs. 1500 that resulted in zero
rupees refund. The IRCTC website does not tell you in advance the
amount of refund you are eligible to get. In fact there is no
automated way to find out via the website the amount of cancellation
charges on any ticket. Traditional railway booking offices do not
perform cancellation of etickets. And the IRCTC 24 hour call center
isn't really available out of office hours - no one picks up when you
call at night. What's worse, the call center isn't a toll free number.
In fact, it is a Delhi area code number that gets pretty expensive to call if
you are having a detailed discussion over long distance STD.

Therefore my request of IRCTC was that they at least reissue the
cancelled ticket to me - since there was no warning in advance that I
would get no money back. After all, it is illogical that anyone would
take the trouble of canceling a ticket for no refund.

The IRCTC call center agent I spoke to refuses, and maintains that I
should have been familiar with the "rules".

That's hardly a defense, since the rules are hard to understand, and
are poorly explained. When modern technology clearly allows IRCTC to
inform consumers of their charges upon cancellation, it has been
negligent in not publishing that information to consumers on demand in
advance of the cancellation.

Is there anyway I can get a remedy short of a consumer court?

Cheeni

Dear sir
I have received a mail from "[protected]@irctc.co.in" for Rs. 60, 00, 000.00 Sweepstakes Certificate of Eligibility.Is it scam or real

Thanks
Sunanda

In spite of repeated requests, no action has been taken by you. It is unfortunate that India being a developing country the customers still have to face problems which leads them to financial losses.

I have booked the tickets through IRCTC bearing PNR no. [protected], [protected], [protected] booked on 5/9/2008 which were supposed to be delivered through the reputed Overnite Express courier. Unfortunately no initiative has been taken on either part neither from IRCTC nor from Overnite Express to get the tickets delivered to me.

Since my date of travel is 13/09/2008 I was forced to buy another ticket through reservation Counter. Now, since I have not yet received the tickets neither can I cancel the tickets and receive the refund. Incase, my tickets don't reach me by 2 PM of 12/09/08 I would be losing 25% of my ticket amount for no reasons of mine.

There has been assurance from the agents on phone that they will deliver my tickets by today 11/09/2008 but it wasn't done still.

The phone numbers [protected] or [protected] provided to me by the courier company through an email didn't work either. The phone numbers[protected] &[protected] were always busy but for 1 one time when i got lucky.

I would request the authority to take note of such poor administration and save me from financial implications.

After selecting train, class, etc and entering whole lot of information, this website says 'Could not retrieve Accommodation availability. Please try again later.'

It is very simple for website deleoper to display this message but he does not understand pain of entering everything multiple times to get one ticket booked.

Why can't this web site remember user inputs and try again on its own?