Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/ Madam
I am a customer of e-service of Indian Railway. There is a option that if train is cancelled or late by more than 3 hours then the whole amount of money taken for the booking of ticket will be refunded within 90 days. First of all I want to say that 90 days are too much time for refunding the money, but I am still waiting for the refund after 6 months, but there is no reply from IRCTC.
I have made call to IRCTC care three times in regard of this matter but they didn't give me any satisfactory reply.
So I think this is the right way to get the justice, that's why I am launching a complain against IRCTC.
I am also giving the detail about that ticket which was worthless because of the cancellation of the train.

PNR Number [protected] Booked On [protected]

Transaction ID [protected] Ticket Type eticket

Class SL Internet Service Charge Rs 10.00

Date Of Journey 22/6/2008 Ticket Charge Rs 217.00

Bank SBI Total Rs 227.00

Train No 2838 Railway Zone SER

From Station BHUBANESWAR(BBS)

To Station HOWRAH JN(HWH)

Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 ANURAG 24 Male 0000 Booked



Reason For TDR : On-Request
TDR Status : Admin Approved
Reference No : 132646.0
TDR Filing Date : 02-Jul-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

sir/madam,
My name is vikas . i book ticket from irctc site on 16th jan . but due to some problem transiction not compleated . but my money is dedect from my sbi account.please solve my problem . my mob. no. [protected].

I paste my transiction detail. {16-Jan[protected]Jan-2009) TO TRANSFER
Railway ticket booking [protected]IG05233173 TRANSFER TO [protected] 311.00 } .


thanks

Dear Sir,

On 5th January2009 I have booked a ticket from YESVANTPUR JN(YPR) to KOZHIKKODE(CLT) (Date of Journey - 7th January 2009 & TRAIN NUMBER: 6527) through www.irctc.co.in. An amount of Rs 248/- is deducted from my account as per the bank statement. But I didn't get the E-TICKET till this time. It is not there in the booked tickets history also. I request you to cancel the ticket and credit the amount into my bank account (SBI A/C No. [protected]) .





Thanking You,
Yours faithfully,
RIYAS. K. K

Dear Sir,

I have booked 4 E-tickets of 2nd AC class tickets were booked on 8/07/2008 for Rourkela to khurda road, amounting to Rs.3131 .dtd journey date was 10/07/2008 in train no 8451.tapaswini express.On 10/07/2008 after the chart was prepared the status of tickets was 2 tickets was RAC and 2 tickets was Waitlist. I wrote a mail to care @irctc.co.in about the cancellation and was informed that the tickets was auto cancelled and the refund will come after three months, but after a long wait of four months when i checked the status of refund amount credited was Rs.1508.I was taken aback by this because as per the policies after chart is prepared the waitlisted and RAC tickets are considered cancelled and the amount is refunded after deducting the reservation fee only, but i am unable to understand why an amount of Rs.1508 is been refunded instead of Rs.3131.Also i have recieved a letter from irctc mentioning the proceedings of my refund in which it has been mentioned the reason for cancellation is party partially travelled, its very sorry to inform you when i have informed you on mail that i plan to cancell my trip how this error is been made from your end, how will i travell with twp person and leaving behing two persons, as the status was rl wl 4, 5, 6, 7, pls explain me how can ii travell partially, Kindly see to this matter as i should be refunded back my full amount .The Transaction id is :[protected] and the Pnr is [protected]

i have problem with login in irctc
i have cancell my train

This is regarding my online railway ticket booked and cancelled on same date on 16-Dec-2008.
Ticket Details are:
PNR no. [protected] (Transaction ID:[protected]) (NBD to LKO, Journey Date:[protected], Amount INR. 916).
I have communicated with IRCTC through so many mails but no refund has been made yet. Their mails say ticket has been cancelled and refund will be made soon, but its over 20 days now. Please Note that they had raised 2 tickets against my complaint vide #68454 & #76901 but nothing has been done yet inspite of their confirmation that ticket has been cancelled.

Please refer all my communications with IRCTC attached below and do the needful ASAP.

From:
junaid haque hashmi <[protected]@rediffmail.com> | Add to Address Book | This is spam
To: [protected]@irctc.co.in
Subject: URGENT:Re: [Fwd: Re: [Indian Railway Catering Tourism Corporation #76901]
Date: Fri, 09 Jan 2009 13:58:21 IST
Cc: [protected]@irctc.co.in

Go to Attachment(s)
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?


Will anyone please respond?? please refer my all mails attached below.

Regards,

Junaid Hashmi
SCM Consultant
IBM India

Phone: [protected]




Note: Forwarded message attached

-- Original Message --

From: "junaid haque hashmi" <[protected]@rediffmail.com>
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Subject: URGENT:Re: [Fwd: Re: [Indian Railway Catering Tourism Corporation #76901]





I just can't understand the issue (refer the mails attached below). Amount still not refunded. Please find the details in the mail attached below and update me regarding the status. Please do it ASAP.

Regards,
Junaid Hashmi


On Fri, 02 Jan 2009 care wrote :
>
>Dear Customer,
>
>
>
>The ticket under PNR no. [protected] is successfully cancelled*. **The due amount will be credited to your account through payment gateway electronically. We would ensure that the refund is made at the earliest.*
>
>
>
>
>Thanks & Regards
>Saroj
>[protected]@irctc.co.in
>www.irctc.co.in
>[protected]
>
>
>
>-------- Original Message --------
>Subject: Re: [Indian Railway Catering Tourism Corporation #76901] AutoReply: URGENT:Re:Money Refund Confirmation from IRCTC
>Date: 1 Jan 2009 10:54:31 -0000
> From: junaid haque hashmi <[protected]@rediffmail.com>
>To: <[protected]@irctc.co.in>
>
>
>
>Please update me on my complaint as attached below..
>
>Regards,
>Junaid
>
>On Wed, 24 Dec 2008 19:47:00 +0530 wrote
> >
> >Greetings,
> >
> >This message has been automatically generated in response to the
> >creation of a trouble ticket regarding:
> > "URGENT:Re:Money Refund Confirmation from IRCTC",
> >a summary of which appears below.
> >
> >There is no need to reply to this message right now. Your ticket has been
> >assigned an ID of [Indian Railway Catering Tourism Corporation #76901].
> >
> >Please include the string:
> >
> > [Indian Railway Catering Tourism Corporation #76901]
> >
> >in the subject line of all future correspondence about this issue. To do so,
> >you may reply to this message.
> >
> > Thank you,
> > [protected]@irctc.co.in
> >
> >[protected][protected][protected][protected]
> >I have already intimated in my earlier mails. The ticket you are talking about i.e. PNR [protected] is a different one.
> >
> >The ticket vide PNR [protected] (Amount Rs. 916) has not been refunded yet, which I cancelled on 16 Dec 2008.
> >
> >
> >Regards,
> >Junaid
> >
> >
> >Dear Customer,
> >
> >Thank you for using IRCTCs online rail ticket booking services.
> >
> >An amount of Rs.1295/- towards the refund for the cancellation done on
> >16-Dec-2008for Ticket vide PNR [protected] has been for credited to
> >your account. You are requested to please check with your bank regarding the same.
> >We regret the delay if any, in crediting back the
> >refunds.We solicit your continued patronage to our services,
> >
> >Warm Regards,
> >
> >[protected]@irctc
> >
> >
> > >
> >
> >
> >Note: Forwarded message attached
> >
> >-- Original Message --
> >
> >From: "junaid haque hashmi"
> >To: "IRCTC Care Mail Distribution "
> >Subject: URGENT: [Indian Railway Catering Tourism Corporation #68454]
> >
> >
>
>--
>
>

Regards

Junaid ul Haque Hashmi

Hi
Myself Anish Thomas.
I have booked 4 e-tickets for 10 travelers, traveling between Ahmedabad and Mumbai by Karnavati AC Chair Car. The journey date was 14-Dec-2008.
These are the PNR no. of the e-tickets.

1. [protected]
2. [protected]
3. [protected]
4. [protected]

Now, These tickets were WAITING LISTED after the chart was prepared which means that, IRCTC will have to automatically refund me the amount for the tickets. But till now, i have not received the refund on my Credit Card and there is no intimation from the side of IRCTC as well.
Kindly help and suggest in the matter.

Thanks
Anish Thomas
e-mail: [protected]@gmail.com
Mobile: +[protected]

Dear sir / Madam

i had not recieved my refund amount is not reflecting in my bank account for the following transactions i performed during my eticket bookings.

Sl.No PNR No/Trans.ID Cancellation Date Amount Remarks

1. [protected] 05.12.2008 Rs585 Cancellation

2. [protected] 23.12.2008 Rs744 Cancellation

3. [protected](T ID) 03.12.2008 Rs423 Failed Trans


i had sent mails earlier to this also. i also talked with your customer care executive many times. But there is no response.

i am also sending my Bank account statement once again. i had booked by ticket through UTI Bank credit card Gateway.

Kindly expedite my refund status at the earliest.

regards

D.L.Ratnakar

Hi

I have cancelled 3 e-tickets on[protected]. Below are their detail

PNR No. Transaction ID
[protected] [protected]
[protected] [protected]
[protected] [protected]

However I have received the payment back to my account

To,
The Manager,
IRCTC
INDIA

Sub:- Double Charges against one Transaction ID

Dear Sir/Madam,

This is with reference to transaction failure when I had tried to book an E-Rail ticket through my HSBC Credit Card dated[protected] but due to connection failure, the transaction had not been completed and no transaction ID generated.

After that I had tried to book an E-Rail ticket with my SBI Credit card and that transaction had been successfully done and ticket had been booked from GWL to NK for journey[protected] with transaction ID – [protected] and IRCTC debited my SBI card with amount of Rs. 2026.84. But when I checked my HSBC card account and found that IRCTC also debited the amount Rs. 2062.47 under transaction date[protected] .

Since there was only one transaction ( ID- [protected]) done on[protected] then how it would be possible to debit both the card on one transaction id.

Sandeep Garg

Booked Tickets History

User login:- edp_aman
PNR No.: [protected]
Date of journey: 14/1/2009
Reservation from GWL to Nashik
Transaction ID: [protected]
Date of Booking: 18/12/2008

i have tried to book two tickets through irctc. during process my money has been debited from my account
but ticket not booked . several times i contact to customer care, finally i got the answer that my ticket has not booked.

Pl. see the ID :-sks_2009 on dated 05/01/2008


If ticket has not booked, why money has been debted.

what is the next step. i was harassed by nearly more than 4 hours with my money also.

Dear Sir,

This is to bring to your notice that I had purchased two tickets through IRCTC Ltd. online whose date of journey and PNR numbers are as follows:-

Train No. 4018 (Sadbhawana Express)
From : CHANDAUSI JN To: LUCKNOW
PNR [protected]
Date of Journey 31.12.2008

On the above tickets i was unable to travel as the train got delayed more than six hours and due to this the journey date was also got changed as it arrived around 0315 hrs on 01.01.2009 against its arrival time i.e. 2050 hrs on 31.12.2008

Kindly advice that how would I get the refund on the above tickets.

Your prompt reply would be a great help.

Thanks & Regards

Anubhav Sharma

Sir/Ma’am

I would like to share my bad experience with IRCTC (online ticket booking website).

I have booked my tickets against PNR [protected] on 23rd December, 2008 but after a day on 25th Dec, 2008 I tried to cancel my tickets with immediate effect & sent a mail on [protected]@irctc.co.in as suggest by an executive on phone.

----- Original Message -----
From: Deepak Kapoor
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Sent: Thursday, December 25, 2008 10:53 PM
Subject: Ticket Cancellation-PNR [protected]

After my requesting mail for cancellation of tickets, they replied in mention below text.

“Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
Regards.
PANKAJ DHIMAN
[protected]@irctc.co.in
www.irctc.co.in

In the reference of above mail ...i asked them ...

Why should i go for TDR processing when i am using your service within all deadlines and have cancelled the tickets before 24hours?

Do you have any such provision in your website that before 24 hours, tickets can not be cancle?

Please reply.

NOW I AM SENDING THEM LOT OF MAILS WITH SAME QUERY BUT I HAVE NO FEEDBACK ON THIS. WHICH SHOWS THAT THEY ARE RESPONSIBLE SOMEWHERE AND NOT READY TO WRITE ANYTHING IN WRITTEN

KINDLY SUGGEST ME THE RIGHT WAY TO GET IT DONE ASAP.

With Regards
Deepak Kapoor
[protected]

I have been using the online ticketing system of IRCTC since january 2008, but some days before I faced a very untolerable issue. I went to book ticket on IRCTC site and searched for trains from station Itarsi(ET) to Pune and Train Number: 5018 Train Name: GKP LTT EXP is displayed there in list and i booked the ticket. The ticket information is as follows:
PNR-Number[protected]
Train Number 5018 Train Name GKP LTT EXP
Date 28- Dec- 2008
From Station ET To station PUNE
Reservation upto PUNE Boarding point ET
Class SL No of passengers 1

But i found during travel that Pune is not in the route of train and i need to change the train in midway. This problem was not only with me, about 10-12 people were facing same problem (having booked tickets from reservation counters) and same seats were allotted to other passengers from Bhusawal station.

Because of this i faced many problems during journey:
1. TC said that after some station your coach will be added to other train directing toward pune but nothing happened and no information was goven to us... Neither our coach was changed nor any railway staff came in front informing in this regard.
2. Our confirm seats became waitlisted after bhusawal station, this caused arguing and hot situations with other passengers...
3. I was forced to leave train at Manmad station By TC otherwise he might have treated our tickets as invalid for forward journey...
4. I travelled in a passenger although having a reservation ticket and in a crowdy situation.
5. I wasted much of my time for catching that train in early morning and got no comfort of reservation and no value of my money...

The conclusion of this all is that:
1. False information was provided to me on IRCTC site.
2. I fell in situations I have never faced before causing discomfort highly.
3. My money and comfort was not given right value.
4. Railway staff was also not supportive and helpful as it had taken me to ask 10-15 times to TC to understand what was required to be done and it was that to leave train in midway and catch other train and travel as having waitlisted or general ticket.

Please try to ask questions to IRCTC and Railway in this regard. And give suggestion to them that no one can do anything to them as they are government agencies, so instead of stealing this way the right way to loot the people as railway police and TCs do with poor, needy and general people.

If any action is taken in this regard will help me to restablish my faith and trust on government and consumer forum also...

Dear sir,

I would like to submit that yesterday on dt.27-12-08 I was travelling from Jhansi to Raja ki mandi through Taj Exp.; Coach:D1, Seat No:17, 18, 19 (reserved). Enroute at Gwalior station I was looking for Milk/Srikhand, there was a vendor selling milk, srikhand etc, I asked him for srikhand and he gave me the same at Rs.15 costing, I requested him to give the same at price Rs. 10 as made by Railways but he denied and misbehaved with me and said "Jisko complaint karna hai kar lo".

The vendor is not having name batch on his uniform nor is he having any trolley no to hide his identity, there were two vendors on plateform and both the vendors were selling srikhand at Rs. 15.

I request to kindly do the needful and take stringent action against them.

Thanking you in anticipation.

Pankaj Singh, Jhansi

Dear Sir/Madam

I am writing to inform you of my dissatisfaction with the services of your courier partner Overnite Express Ltd.I have booked one ticket on 9th December as per details given below

Pnr Number [protected] Transaction ID [protected]
Train No 9322 Train Name RJPB INDB

Place Of Delivery :
Address Shri Vivek Patel
23-24, Kalyanpur West
Ring Road (Near Akash Auto)
City Lucknow
Pin 226022
State Uttar Pradesh
Country India

I received an e mail on 11/12/08 from Overnite Exp stating that No body found on address. On 12th December I inquired about the status and confirmed the address stating landmarks and location also. I was told that the tickets will be delivered on 15th which did not happen.
I made several phone calls on the numbers mentioned in the e mail. I specially contacted Mr Naveen who is looking after delivery of tickets in Lucknow but of no avail. Every time he makes some or other pretense.
Even after spending several wasted hours trying to get the delivery by contacting the delivery agents on phone, the ticket is still not delivered.
Online tracking system indicates that address is incomplete which
contradicts the statement of e mail dated 11/12/08 . In fact both thereasons are wrong. This is exactly a case of negligence from Overnite team.
I am still waiting for the ticket...

I look forward to your intervention in this matter to ensure the delivery and further take appropriate action to prevent this type of negligence from courier services which in turn harms your repute .


--
Nilesh Patel
Phone -(Office[protected], 2502459
(Resi[protected]
Mobile-[protected]

NO TICKET BOOKED--MONEY DEDUCTED FROM BANK ACCOUNT
My Transaction id is [protected]
An amount of 465.00 deducted from the account but ticket didnt get booked.but when i saw the information about the transaction id it is telling--Payment Not Received From Bank..

My communicational id is [protected]@gmail.com
My phone no: is [protected]

please reply me immediatley.

Hello sir
I am senthil kumar from vellore. I was booked a train ticket through internet to IRTC the train ticket was booked one time on[protected] but the payment was debited in two times in my account .
At that time session expired after making payment the computerscreen freezed. I checked my SBI account transactions and I have seen a payment of Rs. 633/- is debited in two times from my account. However when I saw in booked histroy of ticket one ticket alloted to me but the payment was deducted tow times in my account.
Please refund the excess payment of Rs.633/- to my account without delay.
My details; IRTC username. senthilr72, My email Id is [protected]@gmail.com

Respected Group General Manager-1/Eastern Zone (IRCTC) Kolkatta,

I have booked a ticket from IRCTC Web Site on 21-Aug-08 for Faluknama Exp Train No 2704. My PNR No. is [protected], Date of Journey is 26-Sep-2008. As the train was Cancelled, I fieled a TDR for that. And Now the status of the TDR is ADMIN APPROVED. Still now I am waiting for the Refaund. I am wondering IRCTC does a very large scale business and Its Bank report shows it has already done trancation in this fiscal year INR [protected]. Even if in this case also the authority is unable to refaund my INR 401. Please stop too much Red Tapeism. Enough is Enough.

Regards,
Ranjit Kumar Hota

Recently booked one ticket from BBSR to Newdelhi.
But the system generated 2 Tcikets and debited twice. Therefore I had to cancel one ticket, which costs me Rs.120/- . This is becuase of the faulty software of IRCTC.

NO REPLY FROM THEM NOW.

Their IVR Does not work.

There is no Escalation process available... The numbers they have given of Customer care are always BUSY.

Pathetic Service !!!

Is there any one listening ?

Thanks

Srikanta
Delhi
[protected]@yahoo.com