Ixigo Complaints & Reviews

I booked an international flight on 15th dec'2023 from new delhi to catania, flight date is 11th jan 2024. I choose the ixigo assured program while booking. I received the email with the flight details mentioned. On the top of the flight details pdf, it is clearly mentioned that you will get full refund on cancelation. But today, now around 2.30pm when i am canceling the flight ticket, ixigo app is showing refund. When i booked the flight...

Despite reaching out to them for refund-related queries I am getting responses that it will take the next 24 hours to resolve the issue
this has been going on for 1 week
I have tried reaching out to them several time
I am attaching screenshots of numerous chats that were there and one of them contains their promise of refunding by 30th December which is yet not done

Booked Railway ticket TEJAS RAJDHANI(12310) in 2A confrmed ticket for 13th December'23 for me and my wife.
ixigo id [protected]
PNR [protected]
Amount paid Rs.8080

Kindly help in refund and cancelation

Respected sir/madam,

As per they mail me they are stating that they have initiated the refund on Oct 31 2023. But on the same time they have texted me as a message on my WhatsApp that they have intiated my refund on Aug 31st 2023 its been 9 months i am going behind this. i have cancelled my ticket on last march.
Till this moment I have not got my refund. i have booked this ticket on February 23rd 2023.
I have...

I booked my flight from Dubai_Kochin for 24th Jan'25 with Air India (Booking Id : IF[protected]) I was told that the ticket is refundable upon cancellation and it mentioned in the summary that it is partially refundable. I wanted to cancel my tickets in the month of October'23 and then I get a surprise from IXIGO stating I would not get any refund for any cancellation. The cancellation charges are more than the total amount I paid for the tickets. I was asked to contact Air India, I did and they told me I need to contact IXIGO since the booking was done through them. I again contacted IXIGO and have been going around in circles with no resolution. The timings for my flight has also been changed. I need a resolution. You people are not clear in what you say and what you mention on your website. Our hard earned money is going for a toss.

Hi,

For the PNR - V1QSXA, i have checked with the Airlines(Indigo) they have processed the refund and same has been received by Ixigo. But they have not processed refund and it's been 6-7 days now. Please help me to get my refund. Screenshot is attached.

Dear Team,

Booking ID :IH[protected]
Hotel Booking Number :[protected]

I had booked two days hotel on Ixigo platform from 27Nov23 to 29Nov23 at Fabexpress MT corporate stays at Knowledge park Noida. After reaching the hotel location, found out that hotel is converted to hostel 3 months back and we called ixigo to give the hotel contact number, unfortunately no one lifted the call and we didn’t get...

Whomever concern,

Dear Sir/Madam,
Sub - Refund

I suppose the get refund Rs. 920-83 from ixigo and regarding this i got message through WhatsApp on 4th November. As per message i have updated my bank details in ixigo portal, till date i haven't received the payment. And there is no any contact number or official mail ID to complaint. The ixigo WharsApp message as mentioned below.
Hi Skrao,

This is a reminder that you have an unused amount of ₹920.83 in your ixigo money max account. Please note that this amount can be transferred to your bank account. Go to the 'ixigo money' section, click on 'Initiate Refund' and then add your account details (such as UPI ID or bank account number) to receive the amount. It will be credited instantly to your account.

Thank you,
Team ixigo

it's humble request please look into the subject.

rg,
S.K.Rao
mail - microtech.[protected]@gmail.com

I have booked a ticket through the IXIGO site by using my IRCTC ID. and Password. My money from my account got deducted but the ticket is not booked.

I booked a flight from Bhopal to Bangalore for 26th Nov 2023 from Ixigo. My Flight trip id is IF[protected]. I made my payment through Payment and the transaction was successful. But on the Ixigo website it is showing as transaction failed. I got transaction again, but the amount was already deducted from my account. I did not get any ticket and no records are showing in my ixigo account. Not even for failed or cancelled transaction.br...

My money is deducted from my bank account through paytm upi Id [protected]@paytm but the app is showing payment canceled

I always face this problem whenever I book a train through my Iphone and after making payment, ixigo app always asks me to re-login again and after that I enter the same password which I used to log in to the app. I had entered it after but this time the ixigo app does not accept it, then I use the link "forget password?" and I get a new password online but when I enter the same password, ixigo does not accept it. I talk to your customer...

I have booked the ticket of 25th November from Amritsar to Vadodara, i cancelled this ticket on 30 October 2023 & got message that money will credited till 31 October 2023 but yet not credited.

Hello i ahd book a flight ticket from ixigo on 3rd of September from London to ahmedabad pnr number is 5o4wlv on after noon nd on that booking i had done a spelling mistake in my surname so I contacted them they said we have to solve with the airline they didn't have that authority so i had contacted my airline which is air india so they told me that u had to buy anew fresh ticket of same date same time same flight nd then after verification...

Hello i ahd book a flight ticket from ixigo on 3rd of September on after noon nd on that booking i had done a spelling mistake in my surname so I contacted them they said we have to solve with the airline they didn't have that authority so i had contacted my airline which is air india so they told me that u had to buy anew fresh ticket of same date same time same flight nd then after verification we will issue a full refund so i did that as they told nd they had given a confirmation also of full refund nd then i contacted to my agent ixigo they said we will do in 48 hours nd then after 48 hours i said i dont receive they told sorry plz wait fir more 48 hours nd after that they are not answering after 25 days they told it will take 60 days nd after that they are Saying we wont get refund from airline nd then after that i contacted to airline they said we had done all the process you had to take the redund from ixigo from our side its all clear now ixigo is not answering

Dear Ixigo Support Team,

I hope this email finds you well. I am writing to bring to your attention an issue related to a flight booking made through Ixigo, which was operated by Go Airlines (India) Limited, six months ago. Unfortunately, the flight was canceled due to Go First's bankruptcy, and despite several follow-ups, I have not received any updates or refunds for this booking.

Here are the details of the booking:

- **Supplier Name:** Go Airlines (India) Limited
- **Booking Date:** 05/05/2023
- **Flight Sector:** DEL-BLR
- **PNR Number:** F4LE8V
- **Passenger Name:** Bharti Ayer (F-50), Jay Ranesh (M-15)
- **Class:** Economy Class
- **Total Amount Paid:** INR 11, 104.00

As per the information provided, the flight was scheduled for 10/5/2023, but it was canceled by the airline. Subsequently, I received an email notifying me of the flight's cancellation due to Go First's bankruptcy. Since then, I have been trying to obtain a refund for this booking without any success.

I understand that these situations can be challenging, and Ixigo has always been a reliable platform for booking flights. I kindly request your assistance in expediting the refund process for this canceled flight. Given that the cancellation was beyond my control, I hope for a swift resolution to this matter.

Please let me know if you require any additional information or documentation to process this refund. I can be reached at [Your Email Address] or [Your Phone Number] for any further correspondence. I look forward to your prompt response and a resolution to this issue.

Thank you for your attention and assistance in advance.

Sincerely,

Abhay Sinha
Friend of Bharti Aiyer
[protected]
abhay.[protected]@gmail.com

I have booked flight ticket from Bangalore to Hyd. Name is SHIRISHA G, as the last name is mandatory and not allowing single alphabet, I have entered SHIRISH in first name and A G in second name.
Due to which name is updated in boarding pass as A G SHIRISH.
Airport authorities were not allowing us into Airport.
I had to cancel the ticket and book a new one, which costed me 10, 000.
I am looking for the compensation...

Hello I have done booking two times both the time the money has been deducted but ixigo is showing and payment failed.

Recently I booked train ticket from Panvel to Thivim Mao Janshatabdi Station and I did my payment by UPI and the money transaction was successful and also I received the amount debited from my bank SMS by my tickets didn't get booked. I was my money to be refunded as early as possible. This seems like a fraud.

I was booked two flight tickets from ixigo, money debited from my account and not get tickets and refund the amount.kindly resolve the issue