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Jet Airways Complaints & Reviews

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1.1
Updated: Dec 27, 2023
Complaints 2693
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582
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2111
So far, so good. Jet Airways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Jet Airways will keep up the work and continue to help more customers with their concerns even better 🤝
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Tracking not updated for more than 12 days
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wallet missing at jet airways flight no 9W0529K While travelling from muscat to Thiruvananthapuram on 10-7-2015
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Jet Airways reviews & complaints page 127

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P
priyakaul1
from Bhopal, Madhya Pradesh
May 5, 2011
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Mishandling of Baggage

Address: Hyderabad, Andhra Pradesh

I was travelling from Hyderabad to Bhopal on 4th May 2011 in Jet Konnect flight 9W2748. The flight was delayed by one hour, it was supposed to reach at 1:30 but reached at 2:30. When I reached Bhopal, my luggage was missing.

When I complained,they said that at Hyderabad, few of the bags were offloaded, but they did not even inform us prior to that. It is a huge irresponsibility on their part.

I was supposed to...
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Shivanid22
from Mumbai, Maharashtra
May 3, 2011
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LOST LUGGAGE

Address: Mumbai Suburban, Maharashtra

My name is Shivani Desai. I’m a Citizen of India and a resident of Mumbai.

I am a well travelled individual and for the past many years, have had high regards for service and comfort that I have received while travelling on Jet Airways. I’m a great fan of the food served and the warm smiles I have always received on your flights.

I travelled from Mumbai to Vadodara on the 5:20am flight # 9W 2055 on 1st May,...
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M
manoj42712
from Panaji, Goa
Apr 27, 2011
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Negligence of jet airways workers

Address: Mumbai City, Maharashtra

I booked Ticket from Mumbai to Gorakhpur on dated 26/04/2011 PNR No JDACQU by jet Aiways.Travellig date was 27/04/2011 .Flight was from Mumbai to delhi.From delhi to gorakhpur.Flight was to reach at 12:30PM at dehi to get flight to grokhpur at time 1:30PM.But it was delayed and reach dehi at 1:10AM .Till getting out of filght .The grokhpur flight was left.So ,why they gave combine ticket.
Problem was faced by my sister wath...
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M
michael_harding
Apr 27, 2011
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Schedule change

I was told 19 hours before i was due to fly (I had already checked in online) that my flight was cancelled. I was told that I had to get on a flight that evening or i wasnt going to Thailand.

When I tried to contact Jet Airways to complain there was no phone number. There was only the option to send a letter of complaint. Utterly unbelievable. What an arrogant company that changes its plans last minute and has no response...
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M
Marietta
from Mumbai, Maharashtra
Apr 26, 2011
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PILFERAGE FROM LUGGAGE

Address: Mumbai City, Maharashtra

Dear Ms.D'Mello,

My bags were handed over to me by a porter at the Jet booking counter of the domestic terminal.
I wanted to check my luggage om premises, but was told by the staff that I could take check and report my losses.

I called the airlines as soon as I checked my luggage, and they gave me this mail id to which I could write and report my losses.

My losses are more because...
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J
jayant Gosai
from Mumbai, Maharashtra
Apr 22, 2011
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Jetairways people took away my Luggage

Address: Vadodara, Gujarat

Myself [censored]al Gosai,
I am suffering from below metter, Jetairways people took away my Luggage ,I mailed therm on 8 th april.11 , but they are not to reply for this matter , please help me.
[censored]al Gosai.

[protected]@jetairways.com,
[protected]@jetairways.com

[protected]@jetairways.com,
[protected]@jetairways.com,
rpo.[protected]@mea.gov.in

dateFri, Apr 8, 2011 at 2:08...
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M
Manish Doneria
from Bapatla, Andhra Pradesh
Apr 21, 2011
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Serving stale food

Address: Uttar Pradesh

On 20 April 2011, while boarding Jet Airways flight number 9W77 from HongKong to New Delhi, we were served in flight veg dinner which consisted of the following:

A portion Muttar Paneer ( was hard to swallow because it tasted sour)
A small portion of rice (hard and under cooked)
One bhatura wrapped in foil ( cold and stretched like rubber)
A bowl of raita ( was tasting sour too)
A small bowl of salad...
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K
krcairticket
from Karaikkudi, Tamil Nadu
Apr 17, 2011
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Refund against cancellation of air tickets

Address: Sivaganga, Tamil Nadu

I have booked one ticket on Vadodara — Chatrapati Shivaji sector on 07 Apr, 2011 Trip ID [protected] for the travel date of 8th Apr, 2011. The e ticket numbers were[protected]. The tickets were purchased by cleartrip paying through Net banking. The tickets were cancelled on 8th Apr 2011. The refund amount has not been credited to my credit card account. Please can you check and let us know.

Note: Description Amount (INR)...
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A
ashutosh_9
from Delhi, Delhi
Apr 15, 2011
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delay in shipment of documents

Address: Raipur, Chhattisgarh

I had to receive an envelope containing some very important documents from Indore which were urgently required.
I am very sorry to say that the airlines did not meet the expectations of prompt and expeditious delivery although the date and the details of the flight through which it was supposed to be sent are clearly mentioned on the airway bill that is enclosed herewith as an attachment.

The consignment was supposed...
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T
tarun kharbanda
Apr 1, 2011
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Baggage Loss

My friend flew Jet Airways from SriLanka to New Delhi route on 26March,2011. When they landed at New Delhi Airport they try to find out the luggage but not able to find after that 1hour they launch one complaint at the Loss Baggage counter of Jet Airways they people says we will find out then call you on mentioned numbers as per given by you. Almost week are gone but i have not received any call from Jet Airways office regarding Baggage....
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S
sanjay kumar srivastav
from Delhi, Delhi
Mar 25, 2011
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Deceiving by Jet Airways by cancelling the flight to Gorakhpur from New Delhi on 15.03.2011.

Address: Delhi

Jet Airways

PNR: EMZVJA

To whomsoever it may concern

Sub: Deceiving by Jet Airways by cancelling the flight to Gorakhpur from New Delhi on 15.03.2011.

I, my wife and four relatives (total 6) had to travel to Gorakhpur from New Delhi on 15.03.2011 by 9W2647O 15MAR T DELGOP HK[protected] /E to attend a funeral of my father-in-law but at the time of boarding your representative announced...
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G
Gazal Kapoor
from Bengaluru, Karnataka
Mar 21, 2011
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Refund of money

Address: Karnataka

I had booked my travel from Delhi to Bangalore on 21st Feb 2011. I got a call from Jet lite late night on 20th Feb 2011 stating the the flight is canceleed due to operational reasons and i asked for refund of my money.

I have written 5 to 6 reminder mails to Jet lite till date and called up many times of customer service for my refund of Rs 4972 and evertime they tell that the refund is pending with their bank and the concerned...
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G
gtandon1
from Delhi, Delhi
Mar 18, 2011
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Lost Baggage

Address: Gurgaon, Haryana

I have travelled from Delhi to Katmandu on 13/03/2011. On reciveing Katmandu realied that my check in baggage had not arrived. I made a formal complaint and was handed over a Property Irregularity Report with no File Refrence No. I followed up for 2 day with Jet Katmandu Office but they had no clue of my Baggage. I returned to Delhi on 15th and tried to track through the baggage counter waited for 1 hour with no repreentative at the desk....
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S
SURESH BORGOHAIN
from New Delhi, Delhi
Mar 14, 2011
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Reimbursement of Air Fare

Address: Jorhat, Assam

, I would like to inform you that we had a Flight from New Delhi Via Kolkata to Jorhat on 25/02/2011, Flight. No.9W - 922, Time: 9.30 AM(IST). But due to some reason not known to us, the flight was cancelled at 11.30 AM. After the long day harassment at the Delhi Airport ( Terminal 3) we were given a flight to Guwahati at 4.00 PM & we were said that the total ticket fare from Kolkata to Jorhat will be refunded to us without deducting...
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K
Kirtikumar Pandya
from Mumbai, Maharashtra
Mar 12, 2011
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Refund not Received

Address: Maharashtra

I have cancelled tickets for Travel by Jet airways from Trivendrum to Mumbai. I personally went to Jet Airways office on Andheri Kurla Road (Lottolier Floor, B wing, Andheri Kurla Road, marol Nak, Opp SM Centre, Andheri 400059 - Tel 3989333) on[protected]. I was given given Refund reciept no.[protected] and 6 dated[protected]. Nothing happened for 3 weeks and once again I visited their Office and was informed that within 8-10 dyas the...
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M
Mahendra Chawla
from Pune, Maharashtra
Mar 12, 2011
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Non Refund of cancelled flight

Address: Pune, Maharashtra

Dear Sir,

This is very serious complain about the Jet Airways, we had booked 4 tickets from Amritsar to Delhi, on Jet Airways, for the 1st Jan. 2011 departure, the flight was cancelled due to bad weather, at the airport we were given option of either change the date of journey, or go by road, in bus arranged by them, and still entitiled for full refund, we had opted for second option, as we had onward journey too, (though...
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V
vigh777
from Mumbai, Maharashtra
Mar 5, 2011
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Negligence of staff caused late checkin and subsequent rejection for boring

Address: Maharashtra

I had a Jet Airways booking from Mumbai to San Francisco via Hong Kong on 6th March 2011. The departure time for Mumbai - Hong Kong flight was 1.50 am and as per instructions I reached airport at around 11.30 pm on 5th March 2011. I entered airport and told Jet customer representative about my flight details and he asked me to stand in a line. I diligently obeyed him and stood in line and finally at 1.00 am I reached counter, they said counter...
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S
Soumyadip
from Bengaluru, Karnataka
Feb 28, 2011
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Wrongfully denied boarding

I had a ticket on the Kolkata-Bangalore flight 9W 515 on January 3, 2011 Ticket #[protected]. The mismanagement of crowd at the airport terminal entry ensured perennial bottlenecks and that caused me to report to your check-in counter at 5:35am. To my utter shock, they denied me boarding citing the "strict regulation" about reporting 45 minutes prior. I requested them to kindly let me in as a schoolboy would request the teacher...
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P
pratiktapadia
from Kolkata, West Bengal
Feb 13, 2011
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Delay in arrival of baggage

Address: West Bengal

Dear Sir,

This to put forth a problem I encountered with Jet Airways at Delhi/ Kolkata.

I was flying from Delhi to Kolkata on the 13th of February, 2011. When I arrived at the Kolkata airport, my baggage could not be located. Eventually, another unclaimed baggage was found which had my my name tagged on it.

The airline first tried to persist that the baggage did belong to me. When I sternly informed...
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R
rax12
Feb 7, 2011
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Delayed then damaged and theft of luggage

My wife with 3 month old little baby was travelling from Mumbai to London Heathrow on 18th Dec. Due to chaotic waether flight has to land at Brussels airport. After 2 days and 2 night of waiting period in the airport (no hotel room was provided) I changed her flight from Brussels to Jersey( as Jersey was her final destination) but Jet Airways officials refused to provide her lugagge at Brussles stating that they are busy and they'll...
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