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Kokilaben Hospital Complaints & Reviews

www.kokilabenhospital.com

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Updated: Sep 1, 2024

Complaints 165

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12

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153

Bad 😕 It seems that Kokilaben Hospital has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Non cooperation of billing staff and customer care

hospital has overcharged bill

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Kokilaben Hospital reviews & complaints page 6

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Address: Mumbai City, Maharashtra, 400053

Very poor service, hospital staff and nurses are very rude and not courteous, nurses are not responding when called for and also give back when asked for help, they are concerned in over charging to patients and not at all treat patients properly. Doctors are also not replying properly when ask related to it. Also management are least concerned complaint about the service i am highly disappointed. Request you to look into this seriously...

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Hi,

Re: patient id kh[protected]

I was admitted in kokilaben hospital at andheri for heart attack and operated by dr. Prashant nair. After discharge i was told that i would get refund from my deposit of rs.50000/- in 2 installments - one within 7 days and another within 2 months.

However, i have not even received my first cheque which was promised within 7 days. I have tried to contact hospital...

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Ms. Riddhi of the report collection department lied and told me that I have already collected the report just because she couldn't find me. Till I had not dialled the police helpline she did not give me my report. I have also decided to file a fraud complaint against her and the hospital. They should have a CCTV camera near this place so they know who collected the reports....

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My husband is admitted in your hospital since 10 days, no doubt he is getting best treatment but the cost of treatment is just too high. Now the bill is already crossed over 9 lakh that is just too much high for middle class & service people like us, you are giving relief to poor people but what about people like us i e. Middle class people who come here in emergency. I asked at so many place including administrative staff but disappointed...

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The most unprofessionaly managed hospital. State run hospitals are far better in every aspect other than jazzy looks. Right from the admission desk till the surgery (Which is still going on), we have been made feel like the the most useless person on the planet.

Attending ward boys / nurses don't have any clue as what's happening.

Admission and tpa desk doesn't have any proper comms.

Patient relatives...

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I made an appointment with dr anu aggarwal of neuro dept. For my 80 yr old mother for checkup. Appointment was confirmed for 11:15, we got there at 10:45. I did the initial registration in billing and was seated at 11:00 am in waiting area. Until 12:00 noon, no one called us. When i checked with front desk, they told me that doctor is not even in & there are 3 more patients waiting for her in front o[censored]s.

I found it unacceptable...

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I am here at hospital from since morning 9 0 clock for my father admission for chemo therapy by from since morning the admission counter representative is telling me that just wait for half n hour... Just wait for half n hour and its 6 0 clock now and now also the bed is not allotyed to the patient despite of giving me the bed number around 2 o clock... No one responsible... Plz resolve this and improve ur admission procedure atleast give...

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Team,
I had requested for indoor papers of treatment by e mail to mrd on 2 nd nov 2018 i was given t a t of 2 days to. Collect i called on 5, 6, 9 i was told it's not ready finally i received phone call in the afternoon to collect report at 4 pm on 9 th nov 2018 after sometime i was called and informed to. Collect after 5 pm when i went their before 6 pm they had already closed and never picked phone call after 5:30 pm
This...

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Address: Mumbai City, Maharashtra, 400101

Dr. Pooja dewan needs to understand and respect her own profession a little more.
Me and my husband visited her in april 2016 for a fertility treatment.
Her high handed attitude is demeaning to the patients, i was advised to undergo ivf with icsi (Due to low sperm count) in my case.
We asked for an iui attempt and she shrugged us off stating that you will never conceive naturally or via iui with these figures.
Deep...

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Address: Mumbai City, Maharashtra

My dad is an inpatient at the hospital, he has limited mobility but there is severe disregard of hygiene here... For past two days despite several requests to nurses no one has taken care of his oral hygiene needs, the tabletop has food stains that despite several requests no-one cleans, dirty dishes lie about after meals sometimes overnight, similarly the toilet seat is dirty... Severe risk of infection due to dirty conditions at the hospital...

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Address: Mumbai City, Maharashtra, 400053

To whomsoever it may concern,
Last week, we had my father, mr. Anand gokarn, admitted in your hospital under the care of dr. Abhaya kumar. He had been experiencing intolerable pain around his back and arm for a fortnight before that. My humble understanding of the case was that the jelly like substance between the sixth and seventh cervical disk of my father’s spine had shifted, and consequently there was a portion of it bulging...

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Address: Mumbai City, Maharashtra, 400058

Dr puja dewan is so depressive and demotivating, that instead of helping and supporting the patients, she started demotivating and dejecting the patients. Her staff is also very rude and mismanaged. After spending so much of money it’s only one way communication. She just don’t wana listen to u or understand ur problem.
If in near future the management don't change the doctor or if dr don't change her attitude towards patients...

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Address: 400060

My grandfather who was treated under dr. Jyotsna oak at kdam, was admitted on 4th july, 2018 and passed away on 11th july, 2018. Our family was never informed about the daily teatments, tests or diagnosis process throughout. We had the worst experience. He did not have any cardiac problem when he was admitted but due to aggressive treatments and medication (Including steroids about which we were never informed) led to pressure and impact...

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Address: Mumbai City, Maharashtra

Worst doctor... Wont recommend it to anybody...
She treated my mom with rheumatoid arthritis for 2yrs... And when the pain kept on increasing... We consulted some other doctors... That time we came to know that she was been treated wrong...
She had osteoarthritis
This doctor dint even bother to check what the problem was... Inspite of getting negative rheumatoid factor in the reports... She kept on treating my mom with...

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Hi,

I wanted to meet dr. Jayanti mani from kokilaben hospital for my grandmother leela saruparia.
The appointment desk told me that the appointment could not be given for coming saturday as it was full and that i can reach out to neuroscience department. The person who received the call from the neuroscience department was extremely rude and unhelpful. I explained her my situation and reason for why i was seeking a...

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Website: WWW.KOKILABENHOSPITAL.COM

Sir,
I am a new patient, appointment was fixed with your dr. Jyostna oak at 6p. M. On 23/05/2018. I came to your hospital, went to general opd for regn. I was sitting till 7p. M. Could not register on your system, iam told dr. Remmains upto 7 p. M. I was dragged from dr. Opd section to general opd to pay rs.1550/in cash, which was collected by your mr. Anantha from general opd manually, he wrote on the back of the token no.293 issued...

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Address: Mumbai City, Maharashtra, 400061

Am a patient of dr. Rajesh mistry, as doctor was in ot and i waited for an hour or more but the customer care officer were so rude and unprofessional while inquiring about his availability. This organization is such a reputed one but such employees are spoiling the environment and name of organization.

The ladies out there named sneha vrunali and mittal were busy in their gossips and cell phone. They were least bothered about...

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Address: Mumbai City, Maharashtra, 400054

My broter admitted in hosptal on given date 10/04/2018 for medical treatment and hospiotal make medical test on same day. And want to do operation on urgent basis of brain hemorrhage on urgent basis and given bill of 13 lakh. We could not offored this payment, and now are totching and creating problem to our ladies. Action will take against us and our family if not paid money. Will not leave our pateint....

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Address: Mumbai City, Maharashtra, 400053

I was pretty satisfied with kokilaben-andheri west until now. On saturday, 7/4/18, i went for a consultation with dr puja dewan. To my utter disbelief, she not only misbehaved with me in front of her team of nurses and other patients present there, but made me wait for nearly two hours. I can understand that she had a surgery and so she was late. Now, it's a mere coincidence that her child and mine went to the same school. We have been on...

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Address: Mumbai City, Maharashtra, 022

Dear team,

My wife mrs sandhya mujumdar got admitted yesterday on 9th march, 2018 for chemotherapy. Her hospital id is 24883964. When we got the bill, we were shocked to see that the halaven injection which was free of cost from the company, it's handling charge was billed at rs. 14, 100. Whereas the cost of halaven injection administered yesterday was rs. 62, 000 and handling charges at the rate of 10% should have been rs.6,...

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