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Kokilaben Hospital Complaints & Reviews

www.kokilabenhospital.com

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Updated: Sep 1, 2024

Complaints 165

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12

Unresolved

153

Bad 😕 It seems that Kokilaben Hospital has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Death of my nephew at Kokilaben Hospital

Wrong Diagnosis & Wrong Treatment

Kokilaben Hospital reviews & complaints page 2

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My wife was admitted in the hospital on 1st December 2022 (KH[protected]) and unfortunately passed away on 13th December 2022 during treatment.
I am satisfied with the treatment of treating doctors.
But unfortunately I haven't received the discharge summary from the hospital till today nor any communication from their end, whereas I have received the copy of death certificate very promptly from BMC authorities also.
It...

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After taking appointment in sonography department there is no use, as we need to wait for hours and no timelines are also shared.Each person in reception counter tell new story which is very irritating. Complete revamp and procedure needs to setup. We visit Kokilaben frequently since 2007, have never faced same issue other then this department. If doctors have emergency then there should be an alternative available as generally after sonography...

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We visited this hospital this year in January for an emergency.
my father Mr. Jaspal Singh Saluja need to undergo a surgery which was done successfully.

However, we require to pay 26000rs as a deposit amount for registration that was suppose to be credited back to us in 14 days of leaving the hospital.

It's been almost a year we are trying to reach out to the hospital staff and the doctor who did the...

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Address: Andheri West, Mumbai, Maharashtra

This is to inform that on 9th Sept 2022 I had an appointment with Dr. Prashant Bobhate - Pediatric cardiologist at Kokilaben hospital at 9am for my 5 year old son. The appointment was for ECG, 2d Echo and Dr.’s consultation.

The appointment was confirmed to me over a call by the pediatric cardiology front office staff Ms. Akanksha.

We reached at sharp 9am and there was no front office staff available at that...

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Address: S v road andheri west

Mamta kothari uid [protected], registered mobile [protected], was admitted on july 1st n underwent heart bypass surgery, under dr nandkishore kapadia, was discharged on july 7th
Insurance company has already settled claim by hospital a month back, informed to me by my agent, bur i have not yet received my deposit ammount
No one is answering the calls, billing department says, we dont know, there's seperate department, hospital...

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My father is a 76 yr old cancer patient getting radiation in KDA. He has already been treated for cancer once and carries a stoma bag. The radiation package is of 3.50 lacs.
Inspite of paying so much, there are no basic facilities of paper, cotton or Walter in the loo. He is so fed up that he is willing to give up the radiation treatment.
One should be sensitive to such old cancer patient.
It’s just been 3 radiation...

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Address: 1701, Montreal, Sai Akashdeep CHSL, Evershine Nagar, Malad West, Mumbai.

3 chemo secession for cancer patient Bhuvaneshwari G Rao was carried out on 26.05.22, 09.06.22 and 22.06.22. First was hospitalisation and second and third at day care.
One of the medicine, 5FU 4000, required to be administered for 44 hours, failed to meet time requirement in all three secessions. While the first at the hospital took about 50 hours, second thru Baxter pump was arround 52 hours and third thru Baxter pump completed before...

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Address: Korba

No pillow, no blanket is provided to patient attendor . Room No 11030. I pawan agrawal already a heart patient requested three times at counter . Sister intimated to paintry department but after waiting a long night hope water will not come . Let attender die and no responsibility of hospital management. We are also belonging to corporate sector but such services to be rectified.
Pawan Agrawal
[protected]...

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It’s over 9 months since my security deposit of Rs. 30972 is held with Kokilaben hospital. There is no communication with the hospital regarding its return.
Patient name: Mr. Upendra Singh
Doctor’ s name: Dr. Mandar Deshpande
Bill date: 14/08/21
Bill no.: IPBL/22026065...

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The washrooms in the OPD are always extremely dirty with no one around for maintenance. If a hospital is unhygienic, how can we expect other public places to be clean and healthy?! The amounts that they charge are not reflected in the upkeep of the hospital. It is extremely appalling the hygiene is taken so casually at a premier health care institution....

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In here medicine was given with mrp rate, same medicine and injection market me 30-40% discount me mil jate h and wo sab high rate k injection hote h
Yaha charg b bahot high h
Normal insan k liye ye hospital kam ki nai h,
Patient k parents ki condition dekh k yaha discount b dena chahiye...
Log majburi me hi aate h hospital so unka fayda nai uthana chahiye
It's my opinion......

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My dad was admitted into kokilaben hospital in December 2021 it’s been more than 5 months and I still have not recived my cash deposit refund l. While depositing they said after you r discharged within 2 months your deposited money will be back into your bank account they will transfer it back but still I have not recived it ....

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Hello
This is Pooja Khandelwal and my father has got his surgery from your Hospital. He is having issues after the surgery but after calling for a month and telling his problems again again finally we got the appointment then too they confirmed the appointment and canceled it and we had already booked our flight tickets from indore but after calling and telling them thn it would be a loss for us the assistant said it’s none of her...

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Address: Andheri West, Mumbai

I have had my surgery on 13th August 2021. I made an upfront payment of Rs. 2, 60, 000 prior to my admission even if I have had insurance.

On discharge, KDAH refunded 80% of the refund amount after 6 weeks of my rigorous follow-up; and the remaining 20% refund is still pending, even after 6 months....

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Hi,

Patient name : Dinesh Shetty.

We have been called for operation of cataract of my father, who is 68, on 29th jan 2022 at 2 pm and its 4pm still we are waiting with no response from the doctors or nurse. Such issue of mismanagement is not expected from kokilaben hospital. Its like our time is not valued at all. Time and date were given by hospital then we were made to suffer. It seems no one cares and attendant...

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Kindly share the email id as I want to share my complaints to all the top officials of KDAH Andheri West.

Mail id required for Floor managers, Hospital in charge, security head, head of operations, head matron, head of all receptionists and public staff, regional and zonal heads along with Managing director of KDAH.

Saurav Banerji
[protected]...

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I visited your Andheri West Hospital on 27th Jan 2022 as I was suffering from high Blood Pressure and this was done with the intent to get proper advice and treatment for my future well being. The flow of my experience and money drained is as under:-
On stepping inside the hospital there was a so-called reception area where no one was sitting to guide and on viewing all the corners I found that the reception is actually an illusion...

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My grandfather is admitted in the hospital for haematoma. he was tested for Covid on admittance and was on precautionary basis put in isolation (tested negative and yet in covid ward). the Senior Dr Abhaya P Kumar, treated my father at his worst, yelling on the hospital floor that we are LIARS as the hospital staff kept updating us regarding my grandfather and we said we had no information on anything which was a fact as it was before the...

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I got my mother admitted at 6.30 pm today since then no one has bothered to attend her I requested water for her that too was not given. Her bed number is 1272 we are also unaware what will be future plan of action.
Requesting you to please look into the matter and do the needful.
Thanks
DharmeshRawal
[protected]...

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Address: Andheri mumbai

There is just two words to describe... Rude and horrible. In India I have seen that most of the doctors have Zero customer service skills. The don't bother explaining anything to patients or answer their queries. But this idiotic women has taken it to next level. Never in my life seen someone behaved so rudely. Anything I asked she insulted me and my 75 year old mother. I just don't know how to explain. I had first appointment with her for...

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