Lenskart Complaints & Reviews

Returned product on 6th August 2022. Refund initiated on 8th August. It has been 15 days, refund not credited. I was told refund failed and will be re-initiated. I have not received any re-initiation of refund UTR details. On calling they completely deny and threaten to not give refund. Dont take calls or reply to emails. They are clearly doing a fraud and not returning the money...

Order no - [protected] dated 24 May 2022 by the name of G Sakthivel, I had purchase two power spectacles for my son. Out of that one of the power glass frame got cracked and broken. And when I asked for repair or replacement for the same. The Show room representative says that the these are not under the warranty, and it can not be replaced or even for repair also.
[But during the purchase they asked me to buy gold membership and gave...

Purchased a 136101 Rose gold tortoise full rim from u r showroom on 02 Jan 2022
Within 7-8 months of its use rims developed corroded marks.
When approached to ur showroom at KHARDA STATION ROAD RAHARA Branch they said the same model is not available for replacement at u r warehouse, I have to choose another model for replacement which I refused.
Then my question is that how the same model is available thru online?br...

I had ordered spectacles for my father on 13th aug 22- order no [[protected]]. It was promised that it will be delivered on 21st aug. The tracking on website also showed delivery date as 21st aug, till 21st aug.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs. I wasn't informed before 21st that my order is not going to get delivered on 21st, so that i could buy different glasses from...

I ordered one frame along with the power lenses. They just add the gold membership by default in the cart to fool the customers.
I never wanted or added any membership in the card, but still got charged for it. I realised it immediately and sent an email to their customer care within 2 minutes but they refuse to refund any money for membership stating it is non- refundable even though I never added any membership to the cart by myself...

I ordered for -0.5 Point specs and they delivered +0.5 point specs. I have contacted their customer care number and there is no response, please take action on them and sort out this issue....

Please note, a lady name Kalpana in lenskart store located in Orion mall was very rude and pathetic..

Brief narration:

I and my sister went to purchase spectacles which was 1+1.
So we selected 2 spectacles, one thin frame and the other thick frame. She told since power is more, after adding lens to it, the thin frame might bend... So we said.. we had already bought before which was thim frame and no...

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but therecis no response...I had a very bad experience with lenskart, I need a solution for this problem...

And now I think purchasing 3000 rs specs from this company is worthless......

I ordered one frame on 4th of august from lenskart store at lulu mall Lucknow and today its 13 august and yet i have not received it .

Tried contacting the store and customer care they both don’t know where is the order .

Lenskart is also becoming scam these days . Taking orders which they cannot deliver ....

I have placed an order for 2 Progressive lens on July 10th. Lenskart support called me and requested for the Prescription. As it is not clear for them, they suggested to go with eye checkup at home. The optician who came home cancelled the order and placed a new order stating that the store has good frames. One of them I have chosen was not fit after the lens was added. I went on chat and have requested for an exchange. The agent cancelled...

The order had been done by 07/08/2022 and the delivery date was 11/08/2022 but products have not been given to me. Lenskart didn't give me any information about the delay. Didn't get any clear or satisfying updates till now. Please provide the solution.

Order ID: [protected]...

There is a store of lenskart in Hamirpur, Himachal Pradesh. My Vincent chase wayfarer got damaged due to manufacturing defects. I visited 1 store to repair or replace it but said they can't repair it because of some issues in the frame of wayfarer so they have mailed for the approval for the product exchange...after 2 days I got the approval and got a message that you can now exchange the product at any store or via online...I was in Hamirpur...

Adarsh came on 25th July we placed the order for 2 progressive lens eye glasses. Order ID [protected]. Rs4480 was paid. After the order was delivered, we saw one of the frames were way bigger in size. So called for home visit for exchange. The same guy came on 3rd August. He had no clue that he had to check the size and place the order. I have an audio call record of him apologising about it. I asked him to check the size and then we placed...

Order id: [protected]
contact no : [protected]
mail id : [protected]@gmail.com
product : vincent chase bluecut fully loaded antiglare thin lens
issue : it is marked as delivered on 4th aug. till now no body bothered to help. Everytime i contact customer support they give me the same answer like a parrot without any brain stating wait for 24 hours

and do not mark it resolved until i confirm that i received...

Order has been delayed
i want an urgent delivery of my product...

The nose pads of my spectacles were damaged after the purchase of 1.5 months

When I visited the store and asked for the kind of nose pad i want (silicone or air chambered)
The employee agreed to that and took my spectacles inside a room in the store
And later when he came back…he just installed a very bad kind of nose pad(literally hard like a plastic) its very uncomfortable

When i asked him...

Hello,

I had placed an order for eye glasses on 5th August 2022 (Order no. [[protected]][[protected]]) and was supposed to get another frame free. Accordingly I was charged 4832.82 and 5600 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that I have paid 2240 for one frame and 2240 for another...

Hi,
On 12th July I placed an order with help of a customer care executive from lenskart,
The amount was 3360.0, the amount was successfully transferred to the bank account of lenskart but it wasn't reflecting on the website.
I have been in continuous touch with them, they have been just denying it without much support .

I would like my money to be refunded because it has been more than a month and no...

My Product not delivered and no response from lenskart...

I ordered a Jhon jacobs glass from Lenskart worth 5900 on 4th of august, 2022, My order id: [protected], but for the money shortage I cancelled the order, They told they will give me a link from where i can get my refund easiyo, l.They provided me a cashgram cashfree link, There a option was Upi id. By this i can also get my money back, but when i filled up my upi id there showing payment received, but today is 6th of august, 2022. I didn’t...