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LivPure Complaints & Reviews

www.livpure.in
2.2
Updated: Apr 18, 2025
Complaints 826
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354
Unresolved
472
Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍
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75
Mental harassment post dismantle request for more than a year
26
Changed Registered Mobile number for Ro Water filter
28
machine is making beep sound

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Insect in the Filtered water tank of LivPure's Rental RO
Amc gold plan cancel and refund money back
Refund not initiated for cancellation of Livpure Smart RO

LivPure reviews & complaints page 15

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A
anitaggn@gmail.com
Sep 1, 2021
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Defective Piece

I bought a livpure RO in Feb 2021 from Reliance Digital from Ansal Plaza Mall Gurgaon . The RO has stopped working in just 3 months raised a complain to customer care .After of repeated calls the service was done yet i am facing the same issue again and again Whom should we raise this concern there is no one to listen and fix this issue
Jyoti Prasad...
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B
Biswajeet2021
Aug 30, 2021
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Service Engineer got the payment for ACMC and provided the receipt but same not updated

Address: Plot No - 221, Udyog Vihar, Phase-I Gurgaon- 122016, Phone: 0124-4987400

Registered mobile number: [protected]
On 21st Aug 2021, I registered for service request for my Envy Shield Livpure RO water purifier.
Service Engineer named Dattatreya Avula[protected] came at scheduled time on 21st August 2021. He replaced membrane priced Rs 2750/- and carbon filters priced Rs 1100/-. Then he convinced to purchase ACMC for 2 years worth Rs 8000/-. I completed the payment of Rs 8000/- through Benow payment channel...
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V
vinoddivedi
from Delhi, Delhi
Aug 27, 2021
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Required ACMC refund

Required refund of ACMC as service is not provided due to membrain problem, wrong ACMC update on instrument,

mobile no [protected]
mail id -- [protected]@gmail.com...
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A
avinash.sahu2000
from Hyderabad, Telangana
Aug 23, 2021
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No Service in AMC by LivPure

Address: Miyapur, Hyderabad 500049

@Livpure kept delaying the service during lockdown mentioning they have shortage of technicians and cannot provide service.

Now that the situation has been normalised and no lockdown. I raised request number JS-[protected] on 26 July which was during the AMC period. AMC expired on August 6th but still no one service.

As this request was raised during the AMC period so I am expecting a free of charge service...
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R
Roopesh.R
Aug 22, 2021
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Issue with the product

Address: #197,Anjana Krupa 9th cross, BHEL Layout 2nd stage Pattangere, Rajarajeshwarinagar Bangalore 560098 Landmark:- Near Mahesh Medical

Hi Flipkart Team,

I have ordered the product (LIVPURE LIV-PEP-PRO-PLUS+ 7 L RO + UV + UF Water Purifier with Taste Enhancer (White) on 5th August, delivered on 6th August and installation has been made on 7th August on the same day after the installation technician left the premise. After some time there was a leakage issue in the product, when I called the same technician who had installed (Mr. Venugopal) he said I left now...
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C
Chirag0527
Aug 22, 2021
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Swara Enterprises bought AMC but no service provided

Address: Bhayandar, Thane - 401105

I bought 3yrs amc, paid 9.5k for it to their executive Mr. Sachin Patil from Swara Enterprise. At the time of sale he told that technician would come & do the servicing every 4 month himself no need to book any appointment. now their executive Mr. Sachin Patil from Swara Enterprises has just disappeared. I called customer care & booked appointment still he is not coming & not even picking up calls. Tried calling so many times. this has happened...
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0
007 kumar
Aug 21, 2021
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Damage pre filter

I have purchased this RO from army canteen. when i reached home i saw that my pre filter is damaged. so pls provide me another pre filter. purchase date 19 aug 2021...
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D
D. Jain
Aug 16, 2021
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Complaints about repeated Quality issues in Service and FAKE Services by Service Man (CarePack CIF3BBB2023756; ICCR16158754875694)

Team LivPure,
I am writing this mail with high disappointment in the quality of services under AMC of my RO Machine and repeated FAKE Records generated by your Service people without my consents.
• I purchased an 02-years AMC Pack in April-2019 with the commitment of preventive service 04 times a year and replacement of Filtering System 02 times a year. But in-spite-of multiple requests, only ONCE in these 02 years, the...
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S
Someli
Aug 15, 2021
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No refund received post LivpureSmart Homes subscription termination

Website: www.livpuresmart.com

I raised request for my subscription termination mid of July and based on that request my purifier was collected on 27th July 2021. I terminated it as I was moving out of my apartment that week. I was told that the refund process takes about 5-7 days so I waited for around 5 days before I started following up . In the first week of August, they kept on telling that the return was still showing pending, to help with the issue I even shared...
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A
AbhigyanKumar
Aug 14, 2021
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Harassment after dismantle request last year for water purifier

I have raised request to dismantle the water purifier on february 20th 2020, as I was leaving Bangalore for my higher studies.
After calling the customer care multiple times there was no response and on 25th Feb I received a mail saying that "dismantle request has been raised and service engineer will visit the place and dismantle the product". Still no Engineer visited my place and even after multiple mails no one came to dismantle...
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V
Verma Arun
Aug 13, 2021
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The problem of not getting water from RO

Address: VILL Rudaupur post Rudaupur district Ambedkar Nagar Uttar Pradesh pin 224152

There is no water in the RO and if you turn it on for 15 minutes, then some sound starts to type in it.
His filter was changed 3 days ago then water was coming but after 2 days water stop coming

Therefore, you are requested to register the complaint as soon as possible and the service request should be accepted....
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M
Master harshit
Aug 12, 2021
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AC not running properly reminder

I have purchased a live pure a c but it's cooling its give only water I request many times for service but no response and nobody come for repair this purchased date is 28 Feb 2021 my address is pankaj Sharma h no 2959a hbc sector 3 faridabad my vendor name is jai maa electronics company and vendor both are cheater live pure is a fraud company...
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N
Naresh@2572
Aug 12, 2021
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Refund OF RS 700/- Promised ForINSTALATION OF Smart Split AC 1.6 TON HECKA STILL AWAITED

Online purchase of above said ac was done by me on20.07.2021 vide invoice no 21-22/[protected] dated 20.07.2021.
Installation of same was promised free but latter told (through Shri Rishab your sales officer mob no [protected]) to pay rs 699.
AC was installed & the person came asked rs 1700/- so I informed Shri Rishab that excess demand is made by instalation team . After lot of phone calls by me to settle the dispute Shri Rishab...
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A
Aravindh bharathy
Aug 7, 2021
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Customer care not responding for replacement of equipment

For last 3 weeks I’m following up with customer care regarding wrong equipment delivered and installed. No response or calls or emails. If I call they are always giving same answer of 24-48 hours it will be resolved but no action.

Connection number [protected]

Aravindh
[protected]...
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K
Kirru369
Aug 5, 2021
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RO Leakage - Complaint was cancelled without fixing or any notice

No engineer visited till now and my previous complaint JS [protected] cancelled without any notice and no one has come to fix the issue. I paid for ACMC in DEC 2020 and it was not activated till yesterday. I haven't seen such a worst service support. Engineer Pamila Rajender (pH no. [protected]) is least bothered to attend my complaint no matter how many times I followed up with him. I have been looking for further escalation process over...
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P
Preeti Joddabge
Aug 4, 2021
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Not getting response from mail and customer care number

Address: Bhosari,Pune

I am trying to get service from last one week. I have be calling their customer care number and email ID and all that but still there is no response from Team. RO was purchased in May 2021 and it is showing error and not dispensing water anymore. please support as we have to purchase bottles from outside and drink when we have this big useless box hanging in our kitchen.
Complaint number CMPL1615875 on RO care India as told by one...
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A
Aawa Ind
Aug 3, 2021
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Products

Address: 592/99KA DEFENCE COLONY KHARIKA TELIBAGH NEAR ST. ANTHONY SCHOOL LUCKNOW, 592/99ka

Respected Sir/MaimI am a Serving Soldier in Indan Army who bought your products from CSD Surya Canteen Lucknow. Your RO in my house was installed on July 13, 2020, under warranty, a serviceman in July 2021 to give service. After service, your product's parts getting damaged after 1 day of Home Warranty Expiry. So I would like to know about your products that you are manufacturing only for 1 yrs that your company is forced to take annual...
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M
Master harshit
Aug 3, 2021
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AC not running properly

Hello sir / mam pls take my complaint for AC not running properly like not cooling or make a noise etc so pls send someone to correct this thanks pankaj Sharma h no 2959a hbc sector 3 faridabad near jaat bhawan land mark...
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S
Sayon Mazumder
from Kolkata, West Bengal
Jul 31, 2021
Feb 9, 2024
This thread was updated on Feb 9, 2024
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Mental harassment post dismantle request for more than a year

I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Bangalore on 10th August 2020. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 28th July 2020(2 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to let them know also I have mail proof...
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75 found this helpful
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S
sidharthchh
Jul 31, 2021
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Harassment after request to dismantle the machine since last year

On May 24, 2020 to the official mail id of livpure to dismantle the machine as I was leaving Bangalore in June. Additionally, I called them up, but there was no response to the request either on call or on mail. Again I send them a mail on May 29th, 2020 to tell them to pick up the device. But there was no response. Again on June 24th, 2020, which was a week after I left bangalore, I sent them a mail to pick up the machine if they want it....
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