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LivPure Complaints & Reviews

www.livpure.in

2.2

Updated: Apr 18, 2025

Complaints 826

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354

Unresolved

472

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

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LivPure reviews & complaints page 16

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Hi,
I raised request to change RO last month July 26th.Got the message with ticket id as JS-[protected].

But the ticket(JS-[protected]) is assigned to several service guys, each one calls and asks for location. After sharing it in whatsup, he won't come. Till now issue is not resolved

It is very bad service and irresponsible service represents from the livpure.

your service guys...

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Hi,
I raised request to change RO last month[protected].Got the message with ticket id as "JS-[protected]".

But the ticket(JS-[protected]) is assigned to several service guys, each one calls and asks for location. After sharing it in whatsup, he won't come. Till now issue is not resolved

It is very bad service and irresponsible service represents from the livpure....

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I had purchased 2 air coolers of Livpure on 09.04.2021. Model is Chill 35. On 22.07.2021, I had requested a complaint No. JS-[protected] and was assured that the technician would contact me within 48 hours but no one contacted. Then on 24.07.2021 again I spoke to Livpure Helpline, some lady named Pushpa attended the call and told me my complaint in on 'top priority' and will be attended. Thereafter, since there was no response from Livpure,...

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Address: Village Dollian Jattan Post Korepunnu Tech Kathleen Dist Kathy's Pin 184151

Sir Mere ro Maine paani nahi as raha that Maine service me like phone kya tech aaya usne pump bus daala air bone kaha touch ka ek button kharab hai aur aaj bone kaha touch kharab hi purana pump Bhi sath le gaya aur aaj basal Kar dey gaya kyu ko purana pump thik tha. Baar baar bol raha hai AMC karwao kyu...

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Address: H.no 57, BECC, Osman Nagar, Hyderabad 502300

My water purifier is not working and it's not intakes the water....

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I have opted for yearly AMC - Rs 5000 on 24th Feb 2021. I have raised my service request on 6th July 2021. First I got a mail like "Your service was expired". Then, I sent the receipt of 1 year AMC. I got a apology mail and got a feedback that their service engineer will visit the location. Now, It's more than two weeks and still no one visited. I even raised an escalation request and still no visit yet.

Ticket ID:131635...

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Address: Delhi NCR

I paid for the subscription dated 7th July with a commitment from the LivPure team that it will be delivered and installed within 72 hrs. However, even after 2 weeks and repeated calls and emails they neither supplied the device nor activated the subscription. Further, the customer care number they have is a waste of time as the support team cant escalate calls, neither send sms or email confirmation or do anything. Currently they are still...

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Sir
With due respect, i want to convey that i have taken AMC on 18.10.2020 for one year for my livpure Glitz silver. At the time of AMC the Livpure agent has told that after 110 days (AMC document attached) my RO Membrane will be changed but the agent who attended the 2nd service told that policy of the company has been changed and it will be replaced only after breakdown. Afterward policy changes can not deny the contract done earlier.br...

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Address: Osian ,jodhpur,rajasthan

Ro is unworkink condition from two days....

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Address: H.No- 106 , 2nd floor , sec 10 D , vasundhara ,Ghaziabad, Near Red Rose banquet

Hi

I have taken livpure RO rental plan but unsubscribed due to service is very poor and i have unscribed in last month and RO pickup done on last 30th june, after that they are not providing me RO recieved confirmation on mail and 8 times i called to customer care number get no response from there side as every time they said field end confirmation pending.
customer care no- [protected]...

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Address: Gajanan nagar, in front of shiv parvati sabha gruh wardha

Opened request multiple time, but no one ever responded in the company. Facing water issue, water leakage, excess waste water from last 2 months but service executive has not provided any proper service. We took insurance for 2 years cost rps 6500. Told us need to change membrane but has asked us for money. I membrane each year is free in the insurance. Company is not responding, facing terrible issues....

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Address: Bengaluru

Website: www.livpure.com

Hi Sir / Ma'm,

Yesterday Livpure Service Engineer visited our house, opened & checked the Water Purifier & said brain of the purifier is not working properly so need to replace it.
He kept open & went but still now not returned to replace the brain of the purification machine.

Note: Still the machine is kept open & he is not receiving our call. Kindly ask the Livpure team to close the cover on immediate...

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I had ordered a livepure smart RO on 19th June and paid 6 months advance subscription. Its almost a month now, running from one call center executive to another and another fake promising me that the machine will get delivered to me the next day or the delivery person will get in touch with me soon.
Hear me out, if your planning to install one, don't!! its a big fraud. They dupe you of the money and give you mental torture. You cant...

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Address: 196, Malviya Nagar, Koraon, Prayajraj

Service is not provided by company even the product is within warranty of 3 year...

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Address: Gurgaon

Automatically livpure generated a service code as the product used for 6 months. They have generated it on June-19. I contacted to service engineer Mr Velmurugan as his no ([protected]) came as message. He used to tell "today I will come, tomorrow I will come, in 30 mins I am coming". So he has harassed me by telling all these lies. Then I complained to customer care they have generated a complaint ticket having no - 129679. Then on July -...

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Address: Plot No-221, Udyog Vihar, Phase-1, Gurugram, Haryana 122016, India Contact No +91-124-4987 400 info@livpure.in www.livpure.com

Livpure taken AMC for my product worth Rs 10000 for three years in the month of feb 2021.Now company is not responding whenever i trying to launch complain for servicing. I need my money back as their are cheating me. i am paid money and now running behind for getting the service...

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Address: Kharadi

Payment was done today on 7th July 2021 and in fact did two payments 700+ and 400+ but still no water. Most irritatingly, nobody is responding via any mode. Now how will I get the water? I don't have any other source and have to boil and drink with an infant kid at home. You people service is pathetic...

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We took a 2 year maintenance contract in Jan 2021, and after 6 months on repeated follow ups, a service person comes and does not know anything about the job, does a messy job of cleaning the tank alone. No filter change, no tds check, nothing. Very disappointed...

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I have a livpure RO 2000 plus touch, 2019 model.

I also 2 year ACMC with Livpure directly. While they make you sign the ACMC with livpure, the technicians who arrive are untrained from the franchise.

I have had multiple bad experiences with ;livpure support, right from installation. They punctured a water pipe in my kitchen.

I have a scheduled maintenance per the ACMC since May 2021. The person...

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Address: A 304 avas vikas coloney Hardoi U.P.

I am ajit pratap singh from hardoi my registered mobile number is [protected]. I had lodged RO leakage problem on 16th June in your complaint cell which till now.The problem hasn't been resolved. When I talk to your team, it is constantly being lied on the lie that your problem will be corrected in 1 day. Will be fine in 2 days. It's been almost 20 days today. The problem has not been resolved. I am very upset. Please solve our problem as...

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