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LivPure Complaints & Reviews

www.livpure.in

2.2

Updated: Apr 18, 2025

Complaints 826

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354

Unresolved

472

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

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LivPure reviews & complaints page 28

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Address: Plot No - 221, Udyog Vihar, Phase-I Gurgaon- 122016 0124-4987400

Website: www.livpure.com

My name is niranjan, my mail id is [protected]@gmail.com. My livpure ro water purifier is not working properly. It wastes alot of water and filters only little water. I am always unable to reach someone through the livoure helpline. I regret buying this. The board does not work and i am unable to click buttons ro filter. I need this resolved or i am going to throw this away....

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My ro is not working from last 4 days ie. 12may 2020. One engineer came tomm and check, but still my ro is not yet fixed. Its under warranty. I already called area manager and inform him about my problem. But my mr. Khan is not picking up my call, i tried around 25 30 times to him and mr uday singh is the distributor. He is also not picking up call from today. I want you to fix my ro within 24 hours....

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Works customer service. No proper response. My water purifier is not working for more than 1 month. Even after raised a service complaint no response. Escalated thrice. Customer executives are disconnecting the call without proper response.

Please find the below details.

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query....

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My livpure water purifier is not working from 7th may 2020 after registering a service complaint, i have received sms containing complaint number and engineer contact details. I have contacted engineer and there is no response and again i called cust care and informed they have given me the contact details of area dealer. I tried calling the area dealer and he is not attending the call, tried atleast 25 times and no response....

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Hi.
I saw the add that livpure smart heka water purifier rent water purifiers on monthly basis. Before payment the customer care representative was attending the call but now after payment being done no one is picking up the call neither i got any product delivered to my address nor installation. On saturday i got a email from one of the representative asking for some additional kyc documents which was submitted to him that day itself....

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Address: Sahara 2nd lane, Mansoorabad, Hyderabad-500060

Sir,
I'm using livpure hero plus water purifier for the past 02 years. I've taken 3 years amc on 07/03/2020 by paying rs.9500/- & my purifier gave trouble on 12/03/2020.. I've placed service request no: js-[protected] on 13/03/2020. But even after 10 days of wait, no one responded & my call cancelled due to lock down on 23.03.2020. As per amc norms my request should be attempted within 24 hours. But even after 10 days also it's...

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Hi.
I heard about this livpure smart heka water purifier that they rent water purifiers on monthly basis. Before payment the customer care representative was attending the call even few times they called me back. But now after payment no one is picking up the call neither i got any product delivered to my address nor installation. I have seen lot of people complaining the same thing about this product. I have tried all possible ways...

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I paid this fraud and third class company in the month of march 2020 around 675 rs for the installation of new subscription. After that due to their pathetic they were not able collate my address and all. Around 6 to 7 seven people used send me emails everyday for the same reason that they need my documents. I have sent my documents many times but they were very care less. I asked them to refund my money it's more then 2 months now. No response...

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I had payed the subscription for installation of water purifier device by middle of march, still now no body from bangalore team contacted me.Can i know when the installation wil start from your company.

I had paid the initial deposit amount of 575, please find the screenshot attached

Please no body else get cheated, its a fraudulent company,

not even a single response from there support team...

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Hi we have taken amc for livpure for two years. Recently there was an issue with our ro. This was assigned to an execute called sanjeev pulluri in february before the lockdown. But there was no response from him and he spoke harshly as well. This was before the lockdown. During lockdown, we faced severe water crisis. Until now, the issue is not resolved. We even called the customer care and asked the case to be assigned to some other executive...

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Address: HNo3-2-118, Bandlaguda jagir, Hyderabad, Hyderabad, Andhra Pradesh, 500086

I have the livpure glo water purifier, taken the amc on 4/9/2019 for 1 year.
Currently it is not working from 3rd march 2020, service request given through online as well as toll free. Js-[protected] generated. But no one coming for service. The same request escalted to multiple time, but they are not responding from last 15 days.
Due to water bringing from outside and change in water entire family felt sick....

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Address: New Delhi, Delhi, 110008

Hi,

I purchased annual amc package for livepure ro last year with quarterly servicing of ro. It's been more than 2 months servicing enginner hasn't come to service the ro despite of following up with him:

Please find the below details:

Dear customer: as promised free preventive maintenance service of livpure ro is due with call id js-[protected] call closure code xxxxx allocated for[protected]...

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Address: 560082

Its been 15 days.. Machine has not been installed and no body is ready to respond.. Very very poor customer service.. Horrible experience.. Worst ever.. They don't mind loosing a customer.. They got the money prepaid but not ready to provide me the product.. I need refund of my money.. But no option to get refund until the machine is installed.. Pathetic and fraud persons.....

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Address: 560082

Hi i have ordered liv pure smart 1 week back. I was told machine will be installed within 48 hours. I have called their customer care who have given several false commitments saying delivery will be done tomorrow. I called to mr. Syed who is the delivery incharge of my zone (Bangalore) says my house is too far and cannot commit on delivery. This is pathetic customer service. I will not recommend this product to any one.
Naveen, bangalore...

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Address: Perumbakkam, 600100

Livpure - water purifier no response for service request

Chasing from dec 25th for service request. Initially an auto preventive maintenance request is raised by livpure. (Js-[protected])

But till now no technician is visited for service. Called again on jan 10th to customer case since no technician reached us.

From last 5 days ro is keep noising when water is getting purified. Called multiple...

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Waiting from 2-3 weeks till now technician not visited.

I sent email, tried to reach ur customer care, but technician not yet visited.

I raised same concern about ur service from 3 years till now there is no improvement in the service.

Worst after sales service by livpure.

Will never again any kind of livpure products.

Thanks,
Sridhar...

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Address: F14, Vensa Residency, Manipal County Road, Singasandra, 560068

Hi,
I am really disappointed with livpure, i had paid amc to these guys post service on 28th dec 2019 and it stopped working from next day morning. I had called them 100 times with minimum response. They had registered my complaint again on 2nd jan 2019, 3 people have visited and i was told they do not have the spare parts to fix and will come back in few hours to fix them. But none of them turned up. I have recordings of all the...

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Address: At-Post- Bokadvira, Near Anmol English Medium School, Uran, Raigad, Maharashtra, 400702

I (Register Mobile No.[protected] and register name- V.S.Patil) purchased livepure pep plus model in August, 2018 it is now out of warranty but while purchasing this product sales person saying that after purchasing this product we get four free servicing and also we get free replacement candle in last servicing. Actual we get only two servicing and didn't get any replacement candle.

For that i had logged a complain at customer...

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Address: 560035

I have taken amc of four years with 14000inr cost from livpure and i regret for that now.. It was purely waste of money.. I am facing issue of ro leakage last three months.. So many calls registered and no one cares about it. They close the requests without my knowledge and without sharing happy code with them. After several follow ups one technician came and he broken the pre filter without any solution to the complaint.. He closed the request...

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Address: Hyderabad, Andhra Pradesh, 500010

I am in 2 year amc for my ro. While taking i was assure candle replacement for every 6months without raising a complaint for replacement. They will mention 2hrs response and 24hrs service however you will be in trap if you believe those words. They don’t care about slas and don’t have any shame for not contacting customer though we do multiple follow ups and escalations. Js[protected] raised in first week of december but did not get...

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