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LivPure Complaints & Reviews

www.livpure.in
2.2
Updated: Apr 18, 2025
Complaints 826
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354
Unresolved
472
Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍
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Changed Registered Mobile number for Ro Water filter
28
machine is making beep sound

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LivPure reviews & complaints page 27

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A
AmitKolkata
Jun 4, 2020
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ro not working

Address: BF 12 Rabindrapally Kestopur

I have been strughling with my ro for last 3 weeks, i am continously chasing the support team through email. But till today except email reply none of the executive came and resolvedthe issue. I am currently running short of water. Please help me in this.
Ph - [protected]...
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M
mb raja
Jun 3, 2020
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Livpure RO purifier

Water purifier was serviced in the month Feb-20, it got into same problem in month of March, due to Covid19 I couldn't raise the call. After multiple attempts I managed to raise the call on 18th may 2020 Ticket JS-[protected], Customer service promised it will get handled in 2 days but its been 15 days no response from them I called them almost 7 times and service engineer more than 10 times no response from both of them
Following...
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A
Anubhav Singh Pratihar
Jun 3, 2020
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Not getting the product delivery

I took a livpure subscription on 22nd may, till now i am waiting for the product delivery and its installation but its not happening. I am tired of calling customer care but no one receives the call. I also wrote mails but yet no response there also. Now i am really fed up i want my money back this is too much or get the product delivered and get it installed. The mail which i gave its ticket no is 23285...
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F
fayyaza
Jun 3, 2020
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Livpure RO not function for two week after installation

Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response on email that some one will call . no update. i have recharged for the product, on my app the recharge is not showing, no water coming out, machine is constantly beeping. called local tech number who can to intall he is not answering, he said call help line, called help line no help still. can some one help...
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K
Kasturi Guha Thakurta
from Kolkata, West Bengal
Jun 3, 2020
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no response, no installation of livpure smart water purifier

I placed an order for livpure smart water purifier on 27th may, made full payment and also completed the kyc. Since then i have received no update from the livpure team, they are not responding to my calls to emails. I tried calling in their customer support, office phone numbers and all the available contact numbers that i could find but to no avail. It has been a week and i don't know whether they will install the unit or this is a scam...
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KArchit
Jun 1, 2020
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poorest service (ref. complaint no. 17182)

Address: Sunicity, Bandlaguda Jagir, Hyderabad

Never buy livpure product. Poorest service of all times.
Its a sheer waste of money....
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M
MaitChat
Jun 1, 2020
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livpure isn't uninstalling the product from my earlier house

Address: Pune

I have taken a subscription of livpure for ro services. Inspite of having informed them more than a month in advance they are still not uninstalling their unit from my old flat so that i can get it installed in my new flat. My old owner is charging me a rent of 800/ day due to this delay from livpure. The executive allotted to this request either doesn't receive my calls or gives some lame reason, today it was that his vehicle broke down....
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N
neerajwarrier
from Bengaluru, Karnataka
May 31, 2020
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Company Not Responding to AMC service Request

I purchased Livpure Pep Pro ++ RO AMC for Rs. 5000/- in Jan 2020, which on the first instance was due to repeated request from the service engineer whom i called when my RO adapter stopped working. They told me that my Service is due and it is good to purchase the AMC if I want to save a few bucks. I believed them and purchased the AMC vide Sr. No - CIF3AAA1035195. In Jan 2020 they replaced the pre filter and one cartridge and told me that...
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G
GR Dhyani
May 31, 2020
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non-fulfillment of conditions under amc

Address: FRF-1, 9/320, Sector-3, Rajender Nagar, Sahibabad

I purchased a two years smartguard amc plan for my livpure ro series pep plus in august 2019 for rs. 8399/-. As per this amc plan, my ro service is overdue since two months. I have booked service request /complaint three times. Everytime an assurance is given that service engineer will visit soon. But, no one has attended my service request. Now, their customer care also not responding and put me always in queue at number 8 or 10.
br...
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A
Arpit Madaan
May 31, 2020
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Not refunding my amount after so many follow ups.

I ordered livpure ro before lockdown but due to unwanted circumstances they could not install the livpure ro. I understood that due to lockdown the service was hampered so i request to cancel the subscription amd refund my amount. It has been more than 3 week that i have asked for my refund but till date i have received mo refund. Livepure team committed to refund my amount by last saturday but i am still waiting foe my refund. I receive...
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S
saur62
May 29, 2020
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Full payment done but no response after that from Livpure

Address: Gurgaon, India

I opted for 6 months titanium plan and made the full payment for 6 months. It's been more than 5 days now and haven't heard anything from them. Custumor care no. Doesn't work, raised a ticket #161232 and no updates on that too (I wonder if they even check that). Raised it on their twitter account but all in vain. I dont even know whom to contact now....
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M
madhusql@gmail.com
May 29, 2020
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Livpure heka subscription and installation

I have subscribed to titanium plan (Recharge) smart water product, it's been a week no one have called me regarding installation. And no one even responding to my email and calls on this [protected] number. I raised installation request also. Still no response. I don't think still this company is working. I had paid 675 rupees.

I request to return money immediately or install product.

Otherwise i am going to...
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A
apoo12345
May 29, 2020
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Pathetic customer service from livpure

This is regards to the complaint and service request raised on 18th may for mob : [protected].
The customer support has been pathetic from your end.
Reasons why your customer support is pathetic:
1. I call you up and start telling you my problems, you guys are disconnecting the call.
2. One time you guys gave the number of your executive, he blatantly refused the service on the call saying that he won't come.br...
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Murali.Rajamani
May 27, 2020
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JS-20032610425992-Poor support

My machine is covered with ACMC of 2 years, A Preventive maintenance ticket was opened on 23rd March. I waited for almost for two months, because I know the lock-down situation. Even after things got normal I didn't get proper response or service.
I have raised a re-installation request, an engineer came and mounted the RO machine and charged Rs.500. After install there is a leakage inside purifier and he refused to do further servicing...
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Priyanka_Sinha_1492
May 26, 2020
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Product not installed

Ro has been delivered to my home and waiting for installation for more than 5 days.
I got ro on 21st may, then i got a call on 22 nd evening, for installation next day. I did wait for whole day, no one came and no other info (Like installation person number) has been given. Then on 24 th may, i got another call and they ask my availability, i said i will be in home, then the installation person has called me in evening and asked for...
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B
Baskaran08
from Mumbai, Maharashtra
May 25, 2020
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water leakage on water purfiier

Dear sir/madam,

I have lodged the complaint at liv pure for water leakage of machine on 21st may 2020. This is reference number "js-[protected]". I have been sent many reminder emails to [protected]@livpure.in.. So far no one called me and solved the problem. Even i registered my complaint in escalation matrix n their site, no one taken any action so far.
Due to this, we have been suffering water criris my home...
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A
anuragtomar023
May 24, 2020
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Performance issues

Address: Suryoday apartment pocket-8, sector 12, Dwarka

On 15 october 2018 i have purchased livpure pep pro. Last year 2019 (Nov.) after 1 year of purchase some issue was raised regarding quantity of cleaning water. I called the engineer who took 3500 rs and changed the candle and membrane. Now from april mid same problem is there again. I just want to know the life of the livpure membrane is only 5-6 months or some other issue is there....
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M
Mohit444632
from Delhi, Delhi
May 23, 2020
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Water taste bad

Address: gurgaon

Dear sir,

I have paid rs 4750 to livpure ro engineer name tejram mobile no-[protected] for amc
But he has not made any amc
Please find attached proof of payment.

And now my livpure ro is not working fine from last 45 days i am facing bad taste of water
Continously i am lodging complaint to customer care but till now my problem has not been solved.
When i asked to area manager mr...
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M
miss himanshi
May 22, 2020
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executive complaint

Address: 1041/68 deva ram park trinagar new delhi 110035

Your executive came for livpure ro repaire... He had check ro nd i make payment by cash... After go ur executive leakage start agian so i was call ur executive pic my call nd he's said come for checking so that day nd today he's not come for ro service... My payment is waste for ro repaire...

Executive name-
Dear customer, your service request no. Js-[protected] & call closure code is 82125 allocated for[protected]to...
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C
chass65
May 18, 2020
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No service provided

Address: Vinayak Nagar, Konena Agrahara, Murgesh Pallya, Bengaluru, Karnataka 560017

A complaint regarding the livpure purifier not working was lodged on 14/05/2020. I was told that an engineer would come to my apartment to fix it by 16/05/2020. I was also given a number of a person who would assist me. This person is not picking up my call and no engineer has come till now neither did i receive anything over my phone for the confirmation....
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