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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Oct 28, 2025

Complaints 2914

Resolved

930

Unresolved

1984

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 7

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Lodged many complaints, the latest being the one below :

Telephone Complaints
Telephone No: 26525007
Docket No: 105
Complaint date : 6/16/2022 16:16:11
Exchange : HK
Complaint Type : DEAD PHONE
PENDING AT : Outdoor

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Address: MTNL Telephone Exchange Pusa Road

Hi, my mtnl landline is dead for a long time. I need a technician's help to check and fix it. I visited mtnl telephone exchange on 25-May-2022 and lodged a complaint. However, no technician has come to check. The people at the telephone exchange ask to wait and say that somebody will come. But it's 13-June-2022 when I'm writing here. Still nobody has attended the complaint. I really don't know what action to take now. Please help.

Complaint number: 65
Date of complaint: 25-May-2022

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I have made 2 online recharge of Rs. 75(sim validity) and Rs. 10 (top up voucher) on MTNL mobile no. in the month of may 2022 but recharge was not done. It showed a successful transaction but my sim validity is not extended. Please see screenshot from bank for transaction details. If recharge has failed then my amount should be credited to my bank account. Kindly take a serious note of the complaint do the needful urgently.

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My MTNL Sim Card is disabled ([protected])

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Dear Sir,

Please let me know when you are sending the MTNL Bill through my registered email id: [protected]@gmail.com. Also please provide the reason for discontinuing sending the bills through e mail. An urgent response Is highly appreciated. Thanks & Regards.
R. G. Nayyar

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Address: Malad

I have surrendered our telephone number[protected] with the instrument for which I had applied for refund of the deposit amount and extra charges levied on us by the company for extra 3-4 months.
The date of surrender is 21st april 2021 which is more than a year. But still we have not received any refund amount for the same.
Hereby I am attaching the photos regarding the surrender form and complaint letter of the same.
I Request you to look into the matter and do the needful at the earliest.

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Address: Delhi Shahdara Railway Station

Shahdara railway station landline phone [protected] is dead for many days.

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Dear Sir/Madam,

I have surrendered my MTNL connection landline no. 20857997 and FTTH on 21/02/2022 due to change in address. My past address was 701 Akashratna, Anushaktinagar, Mumbai 400094.

I have submitted the instruments to the MTNL office at Anushaktinagar, Mumbai and then submitted the copy of the acknowledgement receipt (attached) to the Mankhurd MTNL exchange office at Chembur Naka. They stamped the receipt and asked me to take a photograph of it.

Please find attached the stamped receipt.

I have paid the bill befring surrendering the connection.

To my surprise I have again received a bill for the Telephone number 20857997.

Please do the needful and disconnect the connection in my name.

Best regards
Apu Sarkar
Mobile [protected]
Present Address: 503 Sidhivinayak Opulence
Deonar
Govandi East
Mumbai 400088

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Address: Delhi

My complaint docket number is 148 dated 24th may 2022 but the complaint has not been resolved yet.

my landline phone is dead and the broadband is also not working since last 15 days.

please fix the problem asap thanks

phone number is :[protected]***

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Im having dolphin sim with number [protected]. It is not working. I have recharged it many times. It cuts the money only but no recharge, no network on sim. I tried every way possible to reach customer care but i cannot get any customer care on call. Pls help me out as soon as possible and also make your customer cares available on phone. Pls let me know on my mail id [protected]@gmail.com

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Address: mumbai

Sir,
i surrendered my telephone connection (no[protected], and submitted the instrument and all accessories to the exchange at Lallubhai park, andheri west, mumbai on 15.09.2020.

inspite of following up, i have yet to receive my proceeds.
kindly help

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Address: Delhi

The MTNL mobile network is not working for a month now. How can a mobile service provider in national capital function like this.
I'm residing at delhi cantt

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Pravin kale
balkrishna society, 17 / 31 krishnakamal bldg .
b cabin rd., naupada, thane west
landline no. 25424064
ca no. [protected]
to
mtnl mumbai
sir
my landline phone is dead since last 2 months. i lodged complaint
and sent 3/4 reminders . no reply . please look into the matter at earliest .
second : i paid my telephone bill from 1/4/22 to 30/4/22 TWICE. one online and second through the bank of baroda thane .. please either refend or adjust in next bill .
thank you
regards
pravin kale
mob. no. [protected]

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Address: mumbai

Sir i have ported 2 no. to mtnl mumbai but sms and data service are not working and even there is no option to talk with coustomer care representative

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Address: MTNL, Mumbai

Complaint for the deadline (Landline)
I have a landline at my residence with the number 28081197. The line is dead since past one month & the complaints lodged by me are unheard bt the Dept. I have also communicated the issue through a mail to the MTNL online escalation matrix however feel that the lethargy is at all the levels in the company & hence such a hopeless response.

The time taken to resolve the complaint by MTNL seems as if they are still operating in the year 1985. As far as customer service is concerned, MTNL doesn't know the meaning of customer service & the Indian Govt. at present should dispose off the company if at all they find the buyer.

Pathetic state of affairs by this company.

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Have recharged Rs245 for sim validity extension, but they have just started my outgoing services. incoming services are still discarded.

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No network on SIM. No prior initimation. How can we carry out any bsnking transaction in this digital world when all OTPS come by SMS.
Docker number [protected]

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Address: Worli Tel Exch Bldg, Pandurang Budhakar Marg, Worli, Mumbai- 400018

Hi,
This is to inform you that I disconnected MTNL and I applied for security refund of MTNL in 2019 and Did not get it till now.

I have attached the cancel cheque and sent to mtnl official refund ID as per instructed by mtnl employee but nothing happened.

Please check and Process refund as soon as possible.

Required Information
Name : Pankaj Panchigar
telephone no[protected]

CA no - [protected]

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vnrgn

Jun 12, 2022

As expected from MTNlL, a Non Privatized Govt Undetaking, the subsequent month’s bill ie for May, 2022 has not been sent through email. So again the same old story. I am not sure if MTNL listens only through Consumer Complaints.
June 12, 2022

Dear Sir,

Please let me know when you are sending the MTNL Bill through my registered email id: [protected]@gmail.com. Also please provide the reason for discontinuing sending the bills through e mail. An urgent response Is highly appreciated. Thanks & Regards.
R. G. Nayyar

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I had registered for my Telephone Bills for my Landline number 28742566 on Jul 26, 2017 and I have been receiving my telephone bills through email at [protected]@gmail.com. I am surprised why you have stopped sending the bills thru email for the last 3-4 months? Such a slippage was noticed earlier also in the past. I request you to kindly ensure sending the bills through email at [protected]@gmail.com so that I can keep track of the bills and timely...

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MTNL — NOT RECEIVING BILLS FOR TYHE LAST 3 MONTHS
I had registered for receipt of my Telephone Bills for my Landline number (Protected) in Jul, 2017 and I have been receiving my telephone bills through email at my registered e-mail address ([protected]@gmail.com). I am surprised why MTNL has stopped sending the bills thru email for the last 3 - 4 months? Such a slippage was noticed earlier also in the past. I request MTNL to kindly...

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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 7

Landline phone dead not working since last 1 month

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Dead phone for a long time

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Transaction completed but mobile not recharged

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Sim card is disabled

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MTNL Bill thru registered Email Still Not Received Bill awaited for May 2022. Bill for Apr 20 22 received after ConsumerComplaint

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Refund of security deposit for surrender of landline

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Landline phone 011-22308487 dead

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MTNL landline surrendered still receiving bills

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Landline phone dead and broadband not working as well

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Sim not working and customer service not available

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Non refund of deposit

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Connectivity

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Landline phone is dead and refund

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Sms and data service

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Lack of response on the Complaint for the deadline (Landline)

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Incoming calls and SMS service is Closed

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No network on SIM

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MTNL Refund of security Deposit

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

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