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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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Updated: Oct 28, 2025
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 5

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D
dalipsingla
from DELHI, Delhi
Nov 18, 2022
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Address: SHAKTI NAGAR , DELHI

Lease remove the MTNL pole which is in front of my house i.e C-113, Ashok Vihar, Phase-I, Delhi-110052. This is causing a lot of problems in our society. There is NO active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
Issues because of this pole:

1. Fire Threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. SPACE issue as because of this only one 4 wheeler can go and causes jam and fights
4. PARKING issues, as there is no space left because of its wrong position
5. There is no point of having multiple poles within such close proximity of 20 m

REGARDS
RAM LAL SINGLA
C-113 ASHOK VIHAR
PHASE-I DELHI-110052
[protected]
Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    S
    Sanjay Bandivdekar
    from Thane, Maharashtra
    Nov 15, 2022
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    Address: MTNL CHARAI, Thane West, Thane 400601

    My MTNL Mumbai landline is dead for more than one month.

    Numerous online complaints and phone calls have been lodged and yet the landline is dead . One person whose contact number was given to me by MTNL complaint portal, and to whom I spoke to, said he is on leave, and cannot do anything. Another person said he is sending some one over to the site. A third person said the same thing on another day. But landline is still dead and MTNL continues to send monthly bills for a dead line.

    My landline number[protected]
    First online complaint number 4856 dated[protected]
    Escalation no 153469 dated[protected] to DGM_THANE_CHARAI
    Reminder online Escalation dated 06 11 2022

    Several calls to MTNL Charai telephone exchange - no resolution no far. No one is answering calls made to their cell numbers from my cell phone number, today 15 11 2022

    Attached below are screenshots of the online complaints- the dates can be seen at the bottom right corner for each complaint.

    Sanjay Bandivdekar - Thane 400601 - Landline[protected] Cell -[protected]
    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
    I have also similar problem. There are automatic responds and very difficult to contact directly. It is too much waiting for one month.
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      T
      trigunesh
      from Delhi, Delhi
      Nov 3, 2022
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      Address: E-332 Ground Floor, Nirman Vihar, Delhi 110092

      Telephone has not been working for over five months yet Bills for usage is being received. Why should I pay for a non existent service?
      CA No [protected].
      Individual telephone.
      Initially SDO said it would take a month to rectify as Jal Board had dug up some cable. Now the SDO does not answer calls. Actually no one in MTNL does.
      Resolution Requested: 1. All bills initiated when telephone has not been working be immediately cancelled. 2. Since MTNL is unable to provide the service they can disconnect my phone which is not working anyway.
      +2 photos
      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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        L
        LLMore
        from Thane, Maharashtra
        Nov 2, 2022
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        Address: Thane (West)

        The number does not have a dial tone; the number isn't working.
        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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          S
          Sitangshu Basu
          from Delhi, Delhi
          Oct 30, 2022
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          Address: Flat 564, C-8, Sector 8, Rohini, Delhi 110085

          The above landline is non-functional (dead) since the last 6 months' Repeated complaints on 198 has not yielded any result. Kindly do the needful and oblige
          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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            N
            Njj1964
            Sep 20, 2022
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            Address: Mumbai

            This is in reference to my telephone connection no.
            25913908 which has been surrendered on 24th June 2019. I have also
            returned my instrument and there is no bill pending. I have not
            received my deposit even after 1184 days
            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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              R
              Ramesh Chander Arora
              from Delhi, Delhi
              Sep 19, 2022
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              Address: Flat No. 16, Vyas Kunj, Sector-11, Pocket-2, Dwarka, New Delhi

              There is no network signals in Dwarka (Vyas Kunj, Sector-11, Pocket-2) for the last 15 days. As a result I am unable to make calls or receive messages. Please help in getting this problem resolved on priority.
              Thanks
              RC Arora
              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                A
                Arvin Gigoo
                Sep 18, 2022
                Jun 7, 2023
                This thread was updated on Jun 7, 2023
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                I have applied for disconnection of mtnl landline number in the month of december 2021 and submitted all the required documents & cancelled cheque as required to concerned authorities but till date i have not received any refund form mtnl.

                Arvin gigoo
                telephone no. 26102857
                ca no. [protected]
                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                Till Date No Response Received...Still Waiting for the resolution & Refund
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                  R
                  Rahul Shah
                  Sep 15, 2022
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                  Address: Curry road zone 2

                  Hi

                  My telephone 24712278
                  WHY IS MTNL PROMPT IN SENDING BILL BUT WHEN U COMPLAIN it fells on deaf ears LINE is DEAD since 14 DAYS STILL NOT FIXED .

                  my docket number is Docket No: 4982

                  Curry road exchange is my exchange

                  Mtnl Broadband not working since 2 weeks 24712278

                  My line till this date is dead
                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                    K
                    kapil061085
                    from New Delhi, Delhi
                    Sep 1, 2022
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                    Address: WZ-501, STREET NO-17, SADH NAGAR, PALAM COLONY
                    Website: MTNL, DWARKA SECTOR-6

                    Sir,
                    I want to draw your kind attention that I am residing at H.NO-501(Ist floor), Street no-17, sadh nagar, palam colony, new delhi-110045 and an idly pole of MTNL (not in use) in deteriorated condition is upright near the wall of my house, which approaches near the railing of Ist floor of my residence. Recently, in the night, an known person tried to climb over to my Ist floor gallery for ill motive or theft through this pole. It is also worth to mention here that in the past some other ill-motive persons also tried the same.
                    Due to which this pole is a major threat for the security of my family, but the MTNL authorities did not removed this pole despite in the deteriorated condition of idle.
                    It is, therefore, requested that the pole may be got removed immediately to avoid any untoward incident and for the security of my family.

                    Yours truly,
                    kapil kaushik
                    Mobile no-[protected]
                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                      M
                      Mahesh Petkar
                      from Mumbai, Maharashtra
                      Aug 25, 2022
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                      No Network Available

                      I'm not receiving network on my MTNL sim. This has become a pain now. I also purchased a new sim but the problem is still not resolved. I'm still facing network problems there is No Network available whenever I'm willing to call someone. I'm fed up by the service that I'm getting. This is the worst service anyone can get. What I'm supposed to do when I need to call someone in an emergency.
                      I request you to look after and resolve my...
                      +1 photos
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                      R
                      rkcabletv network
                      Aug 25, 2022
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                      Address: J&k 17 Laxmi Nagar

                      20/05/2022 2022 se mera phone chal Nahin raha hai ded Ho Rakha hai बार-बार complaint karte Hain to aapke computer se yahi bola jata hai ki already aapki complaint darj hai 4 mahine Ho Gaye
                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                        F
                        Frustated1
                        from Delhi, Delhi
                        Aug 24, 2022
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                        Address: RZ T NEAR SHIMLA SWEET SHOP AND GUFA WALA MANDIR DAYAL PARK WEST SAGRPUR NEW DELHI 46

                        Dear Sir

                        We resident of Dayal Park west sagrpur new delhi have number o[censored]nused iron poles in our area due to which many of the street people have increase or built unauthored area in road along the side of pole which causes traffic jam and causes accidents also.

                        These unused poles are big loss to the department in sense of scrap and amount.

                        If these unused wasted poles were collected from the area then it will count a huge figure and amount to the department.

                        If any person objects about the unauthored built of the extra space along with unused poles then causes to fight.

                        We request you to please visit the area and collects all the poles without any delay.
                        Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                          A
                          Akraghav
                          from Delhi, Delhi
                          Aug 24, 2022
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                          The General Manager,
                          MTNL DELHI

                          ADVERTISEMENTS:

                          Dear Sir,

                          I want to bring to your kind notice the unsatisfactory working of our (Telephone No.)[protected] & [protected]. We have lodged a number of complaints but to no avail. It has not been working properly for the last one month. Either the phone becomes dead or otherwise it works one way only. So, we are facing a number of problems resulting into major losses in business.

                          In such circumstance, I request you to direct your staff to take a prompt action in the matter.
                          COMPLAINT NUMBER IS 85 AND 87 ON 11 MAY 2022
                          Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                            A
                            Akraghav
                            from Delhi, Delhi
                            Aug 24, 2022
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                            Sub: Landline No.-[protected] & [protected] is dead.
                            This is bringing to your notice that landline numbers mentioned in subject line is not working i.e. dead since last 4 months, we have lodge complaint but no heed is paid to our complaint, (last complaint no.85 & 87 11 May 2022 ).Our number is completely dead and due to which we are facing serious issues of communication break with client's which lead to business loss.

                            You are therefore, requested to kindly take personal interest in the matter and apply some effective measures to relieve us from inconvenience we are facing due to non-operation of above mentioned number.

                            Kindly immediate action is highly appreciated.
                            Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                              A
                              Atulsantro
                              from New Delhi, Delhi
                              Aug 19, 2022
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                              Address: Flat 760, 739 Sector 19, Pocket 3, Akshardham Apartmant, Dwarka

                              Please remove the mtnl pole which is in flat number 760 and 739 . This is causing a lot of problems in our street There is no active connection on this pole.
                              Issues because of this pole:
                              1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators.
                              2. Theft issue as this is used by thieves to reach to the balconies.
                              3. Space issue 4 wheeler can go and causes jam and fights.
                              4. Parking issues, as there is no space because of its wrong position.

                              Sir My humble request is to quick action as soon as possible.

                              Residents,
                              Sector 19, Pocket 3, Akshardham Apartmant, Dwarka, ND- 110075
                              +3 photos
                              Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                              Aug 19, 2022
                              Updated by Atulsantro
                              Please remove the mtnl pole which is in flat number 760 and 739. This is causing a lot of problems in our street There is no active connection on this pole.
                              Issues because of this pole:
                              1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators.
                              2. Theft issue as this is used by thieves to reach to the balconies.
                              3. Space issue 4 wheeler can go and causes jam and fights.
                              4. Parking issues, as there is no space because of its wrong position.

                              Sir My humble request is to quick action as soon as possible.

                              Residents,
                              Sector 19, Pocket 3, Akshardham Apartmant, Dwarka, ND- 110075

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                                A
                                ashish2222
                                from Delhi, Delhi
                                Aug 18, 2022
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                                Address: H-80, Street No 2, Garwali Mohalla, Laxmi Nagar, Delhi-110092

                                Dear Sir/Madam

                                This is with reference to your MTNL pole which is in front of my gate due to which many issues going on. My car hit many times while parking inside my house premises. It is also very dangerous as it may become a source for thieves via balcony

                                I eagerly request you again please remove the pole or shift somewhere else on urgent basis.

                                My address is as below.

                                Ashish Garg
                                H-80, Street No 2, Garwali Mohalla, Laxmi Nagar, Delhi-110092
                                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                  A
                                  Atul761
                                  from New Delhi, Delhi
                                  Aug 17, 2022
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                                  Address: Sector 19, Pocket 3, Akshardham Apartmant, Dwarka

                                  Please remove the mtnl pole which is in our flat number 760. This is causing a lot of problems in our street There is no active connection on this pole.
                                  Issues because of this pole:
                                  1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators.
                                  2. Theft issue as this is used by thieves to reach to the balconies.
                                  3. Space issue 4 wheeler can go and causes jam and fights.
                                  4. Parking issues, as there is no space because of its wrong position.

                                  Sir My humble request is to quick action as soon as possible.

                                  Residents,
                                  Sector 19, Pocket 3, Akshardham Apartmant, Dwarka, ND- 110075
                                  +2 photos
                                  Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                    1
                                    151Prakash
                                    from Mumbai, Maharashtra
                                    Aug 16, 2022
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                                    Address: Prabhadevi Telephone Exchange, Mumbai 400028

                                    Sir/Madam
                                    I had in our residence in Mumbai an MTNL land telephone connection with No 24376409. In June 2019 I surrendered this telephone connection, by making an application in a prescribed form to Prabhadevi Telephone Exchange Mumbai. My telephone connection was cut within 3 days.

                                    But till today I have not received from MTNL the Security Deposit paid by me for the telephone connection. My request is that this Security Deposit is paid to me without further delay.

                                    Thanks & Regards
                                    Prakash Shenoy 16 August 2022.
                                    Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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                                      Shivam Singh 7617
                                      from Aligarh, Uttar Pradesh
                                      Aug 6, 2022
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                                      Address: Saimla

                                      Reactivate my account phone pe account
                                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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