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MakeMyTrip India Complaints & Reviews

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Updated: Dec 18, 2024
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MakeMyTrip India reviews & complaints page 318

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S
samwad
Jan 22, 2016
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Company is not keeping good on its offer and deal provided

Address: 122016
Website: www.makemytrip.com

I booked a ticket with FLYDF coupon code which entails me to receive 1200 cashback within 21 days of booking. But when I did not get this cashback I asked customer care about the delay and get an answer that booking through website is not eligible for cashback, even though the terms and conditions mention that desktop booking is eligible and I even got confirmation snapshot (see attached) with the offer getting applied to my booking. This...
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Veena V Prabhu
from Bengaluru, Karnataka
Jan 22, 2016
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Halong bay cruise degraded from 4 star to 3rd rate one in last min

Address: 560078

We had booked a "SeaLife" cruise for our halong bay cruise during our stay in Vietnam. But the cruise which we boarded was a 3rd rate cruise whose rooms did not have proper locks and bathroom was stinking. Worst part is we were not even informed about this. We raised this concern with MakeMyTrip over email but there has been no affective response till then. It already been 20 days since we are following. We feel cheated as we had spent a...
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Vivek326
from Bengaluru, Karnataka
Jan 22, 2016
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Hotel booking confirmed on same date - later saying not available

Address: 121003
Website: www.makemytrip.com

I booked a hotel for stay (9 & 10 Feb'16) on 25th Dec'15 thru make my trip website for my honeymoon trip. Hotel confirmation was received on 25th Dec'15. After 11 days MMT person is calling & saying that hotel is not confirmed.

All my other related bookings are in trouble on a HONEYMOON TRIP.
Not willing to pay for changes on local sight seeing tours...
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P
priyo_ghosh
from Noida, Uttar Pradesh
Jan 21, 2016
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Along with hotel love kush agra has cheated me

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: makemytrip.com

I have encountered a real issue due to MMT only and I have been complaining the same to get a resolution starting from 1 Jan to till today. Everyday I have called them and wasted so many hours behind writing and calling them, and they thought that only their time is precious and they will bluff everybody everyday and will tell others to be professional and to keep quite. I have sent the below mail on 3 Jan and have been calling them from...
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Vishaldoshi
from Mumbai, Maharashtra
Jan 20, 2016
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Refund amt

Address: Mumbai City, Maharashtra, 400007

I had booked with make make my trip company holiday @european dreams for which they charged me extra 6800 and have not refunded till date .it was pending from[protected]...
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pratiz
from Chennai, Tamil Nadu
Jan 20, 2016
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No progress on refund for complaint reference id: 151102-040803

Address: 560071
Website: www.makemytrip.com

Have been following up for almost 2 months now. They just say that they are contacting airlines for the refund. When I try to contact airlines directly, they tell me to contact the travel agent....
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talwa18
from Mumbai, Maharashtra
Jan 20, 2016
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Total refund as told not received Booking ID NF 22024588353

Website: www.makemytrip.com

Dear Sir/Madam, I did my booking from make my trip website for domestic air travel return Mumbai- Amritsar-Mumbai on the 24th December, 2015 for 26th December and return for 27th December but by mistake clicked on 27th January, 2016 for return Journey. Thereby i tried to cancel the ticket but it did not happen as the server was slow so i called up the customer care whereby i was told that the total cancellation charges for the return journey...
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D
dietoacause
from Mumbai, Maharashtra
Jan 20, 2016
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Cashback not provided in 1 out of 5 bookings

Address: Gurgaon, Haryana, 110015

I am regularly complaining about my cashback and have told them I did in all 5 bookings and got cashback in 4 bookings but in one booking they have not given cashback of Rs 1500. They say you did not apply deal code. I told them that i did all 5 bookings very carefully and hence requesting them for rs 1500 cashback of booking id NF[protected]. Now they have blocked my email id and have given me tension of my life due to which my relation...
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Subhashini R
from Mumbai, Maharashtra
Jan 19, 2016
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Make my trip and/or goair charged credit card but refused ticket and boarding

Address: Mumbai City, Maharashtra
Website: www.makemytrip.com, www.goair.com

BRIEF
MakeMyTrip Charged me for a Return Ticket from Mumbai-Delhi-Mumbai but just before boarding time, at the airport, GoAir refused to issue Boarding pass as my PNR did not appear in their system. It was important for me to leave for Mumbai on 16th Jan 2016 by the 8.40 pm flight. For this fiasco, I was forced to bear an additional cost of a new ticket as makemytrip refused to do anything immediately to rectify the situation and GoAir...
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Arunkumar Thiru
from Delhi, Delhi
Jan 19, 2016
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Refund not Credited Even after multiple follow up

Address: Gurgaon, Haryana
Website: www.makemytrip.com

Hi, I had two bookings NF[protected] & NF[protected] with cost of Rs 5255 and Rs 8217 amounting to total cost of Rs 13472.
This was booked at Makemytrip Office at Chennai Airport.
This was cancelled due to chennai floods and full amount was supposed to be credited back to my credit card through which I have booked. But I have not received the credit yet. Please check the same - I had already raised a complaint online with...
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Address: Hyderabad, Andhra Pradesh, 500084
Website: www.makemytrip.com

Hi,

I booked a domestic holiday package with MakeMyTrip with "Booking ID IN1508B4S40407" for Kerala. The trip was in last week of October 2015.
Cab did not arrive at Cochi Airport as promised, after i reached kerala. I spent 3 hours waiting at Airport and calling "Make MyTrip Customer Care". The Customer care asked me to take cab, and promised me that "MakeMyTrip" will reimburse the taxi bill.

I am...
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E
EnigmaticMe
from Pune, Maharashtra
Jan 19, 2016
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Refund in the wallet cannot be used

Website: makemytrip.com

Dear Team, I have not been able to use money from MyWallet since the last 2 bookings. The expiry date however gets highlighted all the time. Also what is the lead time of your giving the cashback on the code application. A sincere request to set your communication channels working. The only information your toll free number gives is please book the 'flights through app'. Hope you will look at it at the earliest....
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R
rajsh85
from Nagpur, Maharashtra
Jan 18, 2016
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Only half refund is done

Address: Chennai, Tamil Nadu, 600095
Website: www.makemytrip.com

I booked thailand package for novemeber due to some family problem we had to cancel it. The refund what i receive is only half as per the details given by makemytrip. Thereafter I opened three service requests no reply from make my trip. Very worst experience. there is no way we can reach the higher level. Two of my service requests reaced the management levels. Which was again reveresed back and no action has been taken....
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V
vizagfunny
from Hyderabad, Telangana
Jan 18, 2016
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Refund not initiated for my booking

Address: Visakhapatnam, Andhra Pradesh, 530012
Website: www.makemytrip.com

I have booked a hotel room in Hotel Manorama, Vijayawada with booking ID:NH[protected] date of booking :[protected] When i have went to the hotel they mentioned as all the rooms have been occupied they could not provide room for us and asked me to cancel the same with make my trip but till date i have not received any refund from make my trip. Amount to be received : Rs.1313/-...
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Sanjay landmark
from Mumbai, Maharashtra
Jan 18, 2016
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6 months back refund of ticket still pending

Address: Rajkot, Gujarat, 360001
Website: www.makemytrip.com

We have been following up for our refund of Singapore ticket for a family of 3 person, everytime the call drops after 30 minutes, did not get the refund, it is our hard earned money and they are falsely committing every time Customer Name : Ekta Ganguly Cusotmer Number : [protected] / [protected] ( Sanjay Ganguly ) below is one of the email in 9th month, the year has changed but still the refund is pending, are they making money like...
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prakashcm
from Mumbai, Maharashtra
Jan 18, 2016
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Refund amount for failed transaction

Address: Gurgaon, Haryana, 122016
Website: makemytrip.com

I have booked ticket with MakeMyTrip with booking Id 'NF[protected]' dated 1st Dec 2015 for the amount 8581/-, of which I have used 2000/- worth eVoucher. The transaction has failed for some reason, and they have refunded only 6581/-. My 2000/- worth eVoucher is not refunded till now. I have been chasing MakeMyTrip 4-5 times. They have always given false assurance and my money is still stuck with them. Kindly look into this on...
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H
H Bhardwaj
Jan 18, 2016
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Non refund of cashback by makemytrip

Address: New Delhi, Delhi, 110088

This is regarding booking Id IN1508B4S446600. I have booked an International Holiday package to Bali through "MakeMyTrip" on 11-Sep-2015, where I am entitled for 12.5% cash back within 21 days. It's now 4 months completed but still I didn't get my cashback which is supposed to be Rs 15000. I have raised this issue with Customer delight team, and send more than 20 mails but they are neither responding to my mails nor attending my calls,...
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J
jinosh@
Jan 18, 2016
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Refund amount was not credited from makemytrip.com

Website: www.makemytrip.com

I am Jinosh S Joseph, kerala, india i have booked a ticket on 03.01.2016 from kochi to abudhabi travelling date of 05.01.2016.i have done till payment.money got debited from my account and got the sms from the bank also, but i could not get the final ticket on said details. same time i called up the toll free number of makemytrip.com and they said that the money will be refunded within 48 hours. now it is almost 15 days and i have not received...
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Shivank Bhola Nath
from Rajkot, Gujarat
Jan 17, 2016
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Not providing 1 month prior booked room just before arrival of hotel

Address: Gurgaon, Haryana, 122016
Website: makemytrip.com

Booking ID:NH[protected] Date of booking hotel: 3rd NOV'2015 Date of Stay: 25th Dec'2015 Email : shivank.[protected]@gmail.com Ph# [protected] Confirmation via email and message on phone. Also, recieved confirmation just before arrival to hotel. But I didn't get any room and reported by owner that MMT hasn't released payment to them. This causes mental harrassment, suffering, waste of time and money. I was asked to book another room on my...
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Arnav Bhattacharya
Jan 17, 2016
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Money not refunded for incomplete transaction

Address: 560048
Website: Www.makemytrip.com

I have not received the refund of tickets that were not provided to me for over 3 months now. I have provided them with all details regarding the transaction failure and yet there seems to be no response. They owe me around 4600 rupees and lost interest and extra booking charges due to technical glitches at their end....
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