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Meru Cabs Complaints & Reviews

www.merucabs.com
3.5
Updated: Sep 20, 2024
Complaints 314
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215
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99
Good! Meru Cabs values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Meru Cabs step up their efforts to fully resolve all complaints 👍
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Meru Cabs reviews & complaints page 7

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S
Shalini4289
from Mumbai, Maharashtra
Feb 5, 2016
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Driver overcharging, deceit customer care executive, bill not generated after journey

Address: Pune, Maharashtra, 411027
Website: www.merucabs.com/fares

Bill was not generated after completion of journey in App. No email sent either. On calling customer care after hanging for 20 minutes says customer went away with out paying when my parents paid due bill Rs.180. Driver was trying to overcharge Rs. 420. The faulty app, customer care service and harassment of customer when my senior citizen parents had a train to catch . I booked a cab and this is what meru the great gave us as a service....
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Balaji TR
from Mumbai, Maharashtra
Feb 2, 2016
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Fraudulent debit of inr 300 thrice from my paytm wallet by meru cabs

Address: Chennai, Tamil Nadu, 600089
Website: www.merucabs.com

There has been debit of INR 300 thrice for my Paytm Wallet by Meru Cabs during Jan 12 & Jan 13th 2016. I have raised several complaints to their customer care but no solution provided. VERY WORST CUSTOMER CARE

I have sent emails to [protected]@merucabs.com but no response till date. I have sent Paytm Screen shots also to them. Till date; I am making a follow up call with them daily and every time they are promosing that it can...
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sunilshah84
from Vasai-Virar, Maharashtra
Jan 30, 2016
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Wrongly deducted amount from paytm wallet (Booking ref no: 45775045)

Address: Mumbai City, Maharashtra, 401202
Website: www.merucabs.com

Booking ref no: 45775045

With ref to above booking number Payment was not deducted from Wallet and I was asked to pay in cash. (See below communication from old complain)

For the same I've posted the complain on 22-Nov-2015
http://www.consumercomplaints.in/meru-cabs-booking-ref-no[protected]dt-09-nov-15...⇄

Once the amount paid in cash and...
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F
Firozkj
Dec 15, 2015
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Never turned up

Address: Mumbai Suburban, Maharashtra, 4000058

I had a confirmed booking with the driver details waited for 30 mins and the cab did not turn up. When called Meru they said sorry the Cab will not come and they have canceled my booking....
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Pooja_91
from Mumbai, Maharashtra
Dec 13, 2015
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Very disappointing service

Address: 400067

Booking ID:46573281.i had booked this cab 2 days prior to the journey. Also received the confirmation of booking with the driver and cab details. When i tried reaching the driver since he did not arrive till 15 mins after the booking time..that cell number was unavailable. When i called the call center they said no cab is available in this area and so they cancelled the trip.They never even bothered to inform about anything due to which lots...
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goutham0903
from Gurgaon, Haryana
Dec 13, 2015
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No receipt for a booking

Address: Chennai, Tamil Nadu, 600119

I booked a cab through Meru Andriod application. The application shows the bill receipt at the end of the journey but I can't receive it through email.(I tried generate receipt option also) So I decided to call Chennai customer care. I have have called them for more than 4 times. Each time they would a give reply that it would be generated in 5 mins or it will generated in 48 hours till now I haven't received the receipt. Booking id :...
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M
mahesh.tha
from Bengaluru, Karnataka
Nov 25, 2015
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Taxi pick-up delay

Address: Bangalore, Karnataka, 560084

Dear Sir Madam, Pls note I faced a loss of Rs: 8000, due to Meru accepted booking for 6.30 PM and picked up me at 7.05 PM with inexperienced driver caused me to miss the flight, below are the detailed information of my complaint, - My Meru booking Ref:[protected] Nov 2015 at 5.49 Pm) - Booking accepted for requested time 6.30 PM at pick-up location Lingarajapuram banglore, - Recvd drvr details with cell no [protected], -...
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sunilshah84
from Vasai-Virar, Maharashtra
Nov 22, 2015
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Booking ref no: 45775045 dt. 09-nov-15 (Amount already paid but still showing pending)

Address: 401202
Website: www.merucabs.com

Booking Ref No: 45775045
Date of Booking: 09-Nov-2015

Cab No: MH05BJ0479
Driver Name: Mr Liyakat Shaikh

Trip Amount: 1114 Rs

Concern: Due to technical error payment couldn't be deducted from Paytm walled but I've Paid Mr Liyakat Shaikh in Cash 1114 Rs. You can confirm with the cab driver from your end. (For the same I've Called to Meru Customer Care on 16-Nov-2015 told...
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P
paromitaray
from Rajahmundry, Andhra Pradesh
Nov 22, 2015
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Overcharging

Address: New Delhi, Delhi
Website: www.merucabs.com

Today morning, i.e. on 22nd Nov. 2015 my friend (who cannot speak hindi well) arrived at Delhi Airport terminal 3 and took a Meru Cab from the Arrival to Mahipalpur at around 11:00 am. The total journey came to about 12 kms for which the driver charged Rs. 380/-!! Really did that driver think that the customer is a fool. The maximum distance between the pick up and destination (Hotel Waves, NH-8, Mahipalpur) is less than 10 kms, the driver...
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A
Anand Natarajan
from Chennai, Tamil Nadu
Nov 10, 2015
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Taxi never arrived

Address: Ahmedabad, Gujarat, 380052

I booked a Meru cab taxi to pick me up at 18:00 to the airport on Nov. 7 2015. They sent me the driver details 20 minutes before 18:00.

When I called the driver to Check when will he arrive, he told me he is stuck in traffic and cannot come.

I then called Meru again to ask them to send another taxi. They promised to radio a new taxi to pick me up by 18:10, but this taxi also never came.
Fortunately I was...
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R
Rajeev_80
from Kalagarh, Uttarakhand
Oct 21, 2015
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Meru Cab Booking

Address: Bangalore, Karnataka, 560064
Website: www.merucabs.com

I booked the Meru cab on 21 Oct for 22 Oct 4:30 am to drop to bangluru airport. The booking was confirmed. Booking Status: ACCEPTED Booking Ref. No.: 45305826 I got the the mail that Cabs were assigned 20 minutes before travel time. On 22 Oct 4:15 am I called to customer care to know the status of the booking becoz I didn't received any msg regarding the driver who was coming to drop me. The customer care person told me that the...
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A
ace_ash
from Gurgaon, Haryana
Oct 20, 2015
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Wrong Cab

Address: New Delhi, Delhi, 122011
Website: www.merucabs.com

2 days ago, I ordered Meru regular for my grandmother. I think due to non availability of cab in the morning, they sent meru genie. I wasnt accompanying my grandmother, but when she started the journey, I asked her if its a hatchback or sedan. She said meru genie and driver also said genie. When she reached the destination, driver charged the sedan bill, which is double then genie price. Still, no money received after several phone calls....
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D
deb1bhu
from Bangalore, Karnataka
Oct 19, 2015
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Meru cabs still does not refund the extra charge, even though they promise to.

Address: 560067
Website: merucabs apps

On 6th September 10. 09 pm my father came to Bengaluru Airport and I booked a cab for him from my phone, Booking ID 44136424, It was huge traffic and raining on that day. My father asked the cab driver to take the Doddabasanahalli route to chanasandra as that was the shortest route (40-45 km). But the cab driver refused to do so as he was planning to earn some huge amount. However many things happens on that day and I paid almost 1800 Rs...
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T
tulik96
Oct 19, 2015
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Lost Phone

Address: 560102

I travelled by Meru Cab ( KA53A 7661, driver name – Dayanand) from Bangalore Airport (KIAL) to Suncity apartments, sarjapur Junction, Outer ring road pick up around 11:00 (p.m) and drop around 12:30-12:45 a.m on 17th OCT. Unfortunately I have left my phone (Motorola G2) in the CAB, and that was the beginning of my ordeal with Meru. I spent nearly 2 hrs explaining the issue to the helpdesk person on 17th October, at the end of which...
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Arvind Tahim
Oct 12, 2015
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Callous and irresponsible services

Address: New Delhi, Delhi, 110008
Website: www.merucabs.com

I feel sorry for the state of affairs of your service provided and regret my recent bookings with you. I mail in this forum as the companies mail ID [protected]@merucabs.com bounces back mail. Booking 9th oct : ref no 44997708 for 6am, pick up south patel nagar, new delhi to New Delhi railway station, driver name :Nawal Kishore Yadav. Mr Nawal reached the pick up location on time and from there on till the station he kept cursing Meru...
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vijivard12
from Mumbai, Maharashtra
Sep 28, 2015
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Not Refunding the amount deducted wrongly

Address: Chennai, Tamil Nadu
Website: www.merucabs.com/

Regarding this booking I'd 44528530 This trip was completed on 20th of Sep 2015. The problem is double payment. Wallet also deducted and driver also got the payment in cash. I complained regarding this as soon as my trip got over on the same day. But my amount not refunded to my wallet yet. I received a mail from meru stating that my amount got credited back to my wallet on 26sep 15. But no such amount got credited to my wallet. Fake...
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Y
Young Wild N Free
from Noida, Uttar Pradesh
Sep 28, 2015
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Worst Service 44705416

Address: Bangalore, Karnataka

Hi Take it as a feedback, Meru is one of the worst cab Provider in India. Now the case begins I'm a very frequent rider and yesterday I wanted to try Meru Cabs. I booked a cab through Mobile app and it prompted me to use a coupon, since I was trying Meru 1st time I used a discount coupon. I got a call from Cab driver twice, who was not sure about the address . In the era of technology where all service providers are using GPS, Meru...
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sunilshah84
from Vasai-Virar, Maharashtra
Sep 23, 2015
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Non-Receipt of Invoice & Overcharging (But this time I was not cheated by you)

Address: Mumbai City, Maharashtra

In just 12 days another case happened today with me... Amount was not deducted from Wallet... even driver was not aware of the same and (Cab No: MH48F1260 Driver RajeshSoni). When I came to know about the same I've informed Team Meru about this incident... here I'm calling from my side to pay the amount and asking to deduct the same and to Provide me Invoice... Some interesting things came out during my talks with Ms Sharda on[protected]: 1)...
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Runa12
from Ahmedabad, Gujarat
Sep 22, 2015
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No service

Address: Mumbai City, Maharashtra

I had booked a cab on 21st from malad west to Bandra west leelavati hospital st 6 am in morning. It was obviously for a medical emergency.the booking was done a day before Till 6am there was no sms containing driver information nor any call from.booking executives. When we left using other cab at about 6:05am the driver from meru calls stating he is on his way Is 6am in morning too early for your driver to arrive? No courtesies of apologising...
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Deepak Jar
Sep 15, 2015
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Billing Issue from Meru , Cheating and thug from Driver - loot from Both ways

Address: Bangalore, Karnataka

I have a strong complain to raise against Meru Cabs Banaglore, and there are two parts of the problem: Here are both as below I have booked a trip yesterday 13th Sept 1:39PM via mobile app (applying coupon for discount worth 150/-). After getting dropped at destination, Driver asked me to pay 520/-, Which I had a doubt I denied paying this much amount and asked for Invoice, He says there is a problem with his cell phone and not able...
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