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Meru Cabs Complaints & Reviews

www.merucabs.com

3.5

Updated: Sep 20, 2024

Complaints 314

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215

Unresolved

99

Good! Meru Cabs values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Meru Cabs step up their efforts to fully resolve all complaints 👍

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Address: Bangalore, Karnataka, 560067

Website: www.merucabs.com

Booked a meru cab in advance for 10:05am on 15th September 2016 from kodigehalli to Jeevanbima Nagar, but the driver said he is very far from my destination so please book another cab. I called up meru customer care, they told that the same driver will reach you in sometime. After 5 minutes I got a call from another meru cab driver saying he would be coming to pick me up in another 20 minutes. After 15 minutes I called the driver multiple...

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Address: Mumbai City, Maharashtra, 400057

Website: genie.merucabs.com

The driver charged me in cash rs. 700, despite being charged for the journey on my mobikwik wallet for the amount of rs.145.
The cab driver pretended he did not know the way and gps not working.
He charged me rs. 700 in cash from my location in andheri east to marine lines, mumbai and did not give any receipt for it, saying that his meter is not working.
Please refund the amount that has been over charged by meru driver...

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Address: 560017

Website: www.merucabs.com

50796174: booking id.

Cab service blaming on me that i have booked the cab wrongly. I have the screenshot as well. Cab guys are denying the cab for us and this is how they respect to customers. I request you to cancel their license to drive their business. They are unfit to run the business. This is not the first time. Please take action or cancel the license for them. If personally happens to you means how you will feel. My...

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Address: 122016

Website: www.merucabs.com

Ref no 50606270
This i sregarding my trip from gurgaon sec 49 to sec 81, noida.
There has been a gross fraud with me. The driver has taken inr 1818 from me but i have not received any bill as yet, moreover the trip has not been recorded as the driver said his connection wasnot working & i shall receive a detailed bill if i call up meru customer care. How can meru delete trip history from my account.
On calling meru customer...

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Address: Bangalore, Karnataka, 560014

Website: www.merucabs.com

On 01 aug 16 at about 1700 hrs. My niece alone booked a cab from airport to jalahalli east cab no ka53a7466 driver mr. Manjunath she asked him to follow nes – ms paliya which is 26 km distance in one way. Driver could not listen and he took her via habbal which is 35.2 km, she became afraid of driver and call me up i advised him you safely come here language then he said whatever you can do you do it my name is manjunath. Letter on on complain...

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Address: 411089

Website: merucabs.com

Hi Meru,

This was the last ride I took yesterday night were Rs 350 got deducted from my account and also driver behaved harshly. I paid and still it got deducted from my account.
The driver took long routes and also intensly struck in traffic.
Is this the way you behave to your passengers.
This is not the ethical way man.

Please pay my money back and give me compensation.
br...

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Most of the times when I travel with Meru Cabs, the cab drivers charge toll charges, airport car parking fees even though in the original receipt of the bill summary those charges are already included. So clearly this is a very easy way for drivers to earn money by befooling the customers. It is not possible to check bills each and every time from mail account instantly to argue with those drivers. Cab authorities must think and find the...

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Address: 560037

Website: www.merucabs.com

I want to share an (Horrifying) experience with meru cabs today.

I booked a trip from yemlur to r. T nagar (Approx. 15kms) in bangalore at 7.30pm and the below message chain is self-explanatory and explains the frustration. (Note: i deleted the message received at 7.45pm by mistake but i remember the driver assigned was mr. Nagaraj). 4 drivers were assigned to pick up and none of them turned up. Every time, i had to call the...

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Address: New Delhi, Delhi, 110051

Website: www.merucabs.com

I am writing this letter in regards to the horrible service provided by Meru Cab.
I booked a Cab one day advanced on 22nd June 2016 for my parents for pick up at Taj Gateway Resort Damdama Lake Gurgaon. They assured the booking for next day for 1:00pm.and as their policy 20 min prior information will b provided. We were very ok with that. But first of all I did not receive any msg 20 mins prior, infact I called on customer care for...

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Address: 400063

Hi Meru Team,

I am getting customer support calls for your meru flexi and meru gini car on my personal mobile number 9167XXXX60.

Drivers working with meru give me a call asking for Suri or Surinder Kaur. They tell me that they are facing issues regarding their account lock, device ID, payments, etc. they even yell at me if I tell them that I don't work with meru . When asked from where they got my number, drivers...

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Address: Bangalore, Karnataka, 560078

I booked a meru cab on Sunday (29 may 2016) evening for Monday morning 4:45am pickup.
Though we got SMS with driver details till 4:45 am, no one turned up. We tried calling the driver and no one picked up the call either. When we called meru customer service, they sent us another vehicle. Overall 15 min delay and I'm not sure I will recommend or book meru again as the trustworthiness is significantly detoriating.
No regrets,...

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Address: 380015

Website: www.merucabs.com

I am one of the many unsatisfied customers of meru cabs.
The story of my dissatisfaction is as follows...
- i booked a cab through meru cabs app 4-5 days before my intended day of travel i. E. 18/05/2016
- i confirmed my booking by calling at the meru cab call center.
- i got message that your booking is confirmed and you will get the details of cab driver 20 minutes before your pick up time.
- i also got...

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Address: Mumbai City, Maharashtra

Website: www.merucabs.com

This is in reference to booking id: 49575801. I ordered a cab for my elderly parents who were accompanying a heart patient. I called them during the pick up time on [protected] to ask if the cab has arrived or not. They made me hold on the phone and called up the driver. I get a response from their executive that the drive isn't picking up our call. (Driver name: mohd akram mh01ja9735). I told them the scenario that this is a hospital pick...

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Address: 110064

Dear Sir,

I am writing to put you on legal Notice that I have suffered financial loss and mental harassment and business loss due to negligence to your company.

I have booked the car on 7th April, 2016 for 6.00 am on 8th April from my residence ( Pratap Nagar, Jail Road, opp Tihar Jail ) to Delhi Airport. I got call at 5, 20 am from a driver from Noida saying that I cannot come to my address at west delhi and...

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Address: Mumbai City, Maharashtra, 400072

Website: NA

On the 6th april morning 6:00 am the driver kamla shankar yada, car no: mh03bc2039 indica (Meru cabs), dropped me at the mumbai international airport (T2). He did not stop the meter on his phone & hence i was not given the bill. Even when i asked him he told me that he will not provide any bill come what may, apart from this he also cancelled the trip on system from his side. On the 6th morning itself i registered my complaint about the driver...

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Address: New Delhi, Delhi, 110088

Website: www.merucabs.com

I had booked a cab for 1st March 2016 from My place to New Delhi railway station for 5 AM but driver didn't show up even after constant calls due to which i nearly missed my train and had to run to catch it.For registering the complaint i called Meru Cabs customer care they said the matter will be looked into but still there is no response from there side.After which they sent me an invoice showing that i had travelled. Meru cabs is the worst,...

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Address: Mumbai City, Maharashtra, 400013

Website: www.merucabs.com

I have a very bad experience from Meru as a Cab Service provider.

Today I spoke to Meru – Pradnya Kadge @ 03:10 PM & with Ubaid Shaikh @ 03:40 PM on 22.02.2016 regarding my 3rd complaint with Meru.

Also Kavita Raula – Wallet department @ 03:45 PM

In past 3 weeks, I have undergone 3 bad experience from Meru.

Below are the details:

1. On 27.01.2016 – Bangalore...

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Address: Thane, Maharashtra, 421506

I have booked MERU cab on 11th Feb 2016 from Ambernath to Mumbai domestic airport.
At the end of journey I have not received receipt of payment from driver because his printer was not working.

I contact with their call center for sending bill on my mail ID, but I still not received my bill copy.

Drivers name: Dilip singh
Cab no : MH 01 JA 5382
Reference No :
Pick up time : 12:20 PMbr...

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Address: New Delhi, Delhi, 110053

I have performed journey on 31.01.2016 through Meru Genie from Yamuna Vihar, Delhi – 110 053 to T-3, Indira Gandhi Airport, New Delhi. I have received a bill on my e-mail ([protected]@yahoo.co.in) in which the place of dropping mentioned as Dwarka whereas I ended my journey at T-3 International Airport. I made a repeated request to Meru Genie but yet they have not supplied corrected bill of Rs.664/- in respect of journey already performed...

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I had booked meru cab on 14th of january 2016 to catch a train at 11pm.I got the booking confirmation and 20 minutes before the scheduled departure i was messaged the details of the driver.After five minutes of receiving the message i was contacted by the driver and he said he cant come.I was aghast as at that time i could not have got any other conveyance especially for females travelling alone.So called the meru cabs again and they said...

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