| Address: Chennai, Tamil Nadu |
Hi Team.
My email Id is rishaan.[protected]@gmail.com and phone number .
I am very big customer of fastrack, whose been my company for years.
All I do is to call[protected].
Then I moved to taxi for sure, due to their extremely low tariff.
And meru due to their 30% cash back.
But Moved out of them, due to their fleet and they cancelled few of my cabs in very
important situation.
Then I found your OLA. which was very useful. And I was loving it.
I take my bike or office bus to work. And on weekend with family or friends I use taxi.
When I used your app, i was extremely happy with the service and the fleet, and also about your referral bonus, which was very good way to earn more customers. And help the people who spread good words about the service.
I have talked good about ola cabs very high in my whatsapp group, my company message board,
my juniors, my apartment neighbors.
Even I talked high about you guys in the apartment meeting.
I personally installed uber app in few mobile and taught them how to use it mostly for senior citizens and few non techy guys.
There were few old citizens, who does not even have a computer or email address. I installed it to them and they told me that the ola is much cheaper than the local auto and they gonna use it all the times in the future.
I talked about your OLA cabs more than your marketing people. I would have reffered more than 35 people and earned 6500 rs from you guys, thanks for you.
But on 31st 5000 rupees was debited from my ola account, without any information by email or sms or phone call. ( Normally I get so many emails from Ola cabs)
WHen I called your cusotmer care, they said I am fraud and hence blocked my account.
I want to put few points here.
* How a customer service agent can call a customer fraud. Wnt it hurt their ego.
* Refferals happens only after OTP verification.
* Few of my refferals, old customer do not have email address.
* Few of my juniors only have intranet, which will not receive outside emails.
* Call each of my refferal and ask about them, and see whether they are individiuals.
* Few of them are my relatives.
* check the trip time and date
A company atleast in chennai, started with potential of beating the other kings like fast track and NTL, doing such silly things upsets me, its not about the money more than that its about my trust and the trust which I induced on others., and my recommentations.
Negative publicity is bigger faster than the positive publicity, If I can reffer 100 people I can stop 1000 people by negative comments, using my fb, whatsapp, company message board, my fbpage ( which has 31000 chennai likes). I might not do it as I really liked Old, again its in past tense.
But, I am extremely upset on the new year, thanks for the new year. I do not expect any communication on this, if possible give the money or else please stop the communication.
let me be one angry upset comman man.
Thanks and Regards,
call on [protected]