Ola Cabs / ANI Technologies Complaints & Reviews

Hi, I had booked Ola cab to pick me on 4th nov 2014 from Tata Institute of Social Sciences, Mumbai at 4.15 am. Confirmation number is CRN14495538. Due to the poor service and un-preparedness o[censored]sing technology for the service, i had to miss my flight to Bangalore. Because of this I had to miss a very important meeting. This has had repercussions on me and the organisation i am working with. Also heavy financial liabilities. I demand Ola cabs to pay compensations for the mental and financial damages. Details of the event I had to reach domestic Airport to catch my flight at 6.am. When i called the driver at 4.10 to check where he is, he informed that he is a new driver, got confused using the app and double booked himself ie one with me and the other one to pick from Baycualla at same time and ended up reaching there. I ended up calling OLA customer care back and forth 3 times to book new ones as it was early morning did not want to take the risk of getting on to any random taxi on the road. Ola upgraded my request and sent another cab only at 4.51 am. That was almost 45 minutes delay. I got absolutely delayed and reached the airport in only at 5.15 and could not check in. They were very strict about closing the check in 45 minutes prior the departure. Tried taking the next flight, but it was only at 2.30 in the afternoon and other services were very expensive.I am ready to produce all messages and call recordings as evidences. Thank You Geetha

t's been a frustrated customer service i ever experienced in recent times, last couple of weeks i lost my personal money, time and peace of mind due to your OLA Cab services. I need valid response and timely solution with my money Rs.500 back along with compensation for my follow up calls, time, peace of mind. I have attached my ICICI Bank transaction screen shot for your reference. Brief summary of my frustrated transaction summary: Note:...

I used an Ola Mini on 15th October to travel from Gurgaon to New Delhi [CRN12538144]. There was a toll in the way where I paid Rs. 65. However, I have been charged Rs. 65 in the cab fare. After writing in multiple times about this issie, I got a response 11 days ago saying that I will be contacted to resolve it but there has been no progress ever since.

never book a cab from ola.. they charge you unethically.. Will promote it by saying 10 Rs/km and will charge you for peak hours, waiting on red light and some other self created taxes u would have never heard. I paid 307 Rs for 9.5 kms today morning. Driver reached my place 10 minutes before time and is asking me to pay for that as well.

My self Alok Goyal. . before 1 month i was regularly taking Meru cab from last 5 years and everytime i received cab before time. Someone refer me to your cab and i started to take the same from last one month. Yesterday on 26.10.2014 26.10.2014 21.10 PM i Ordered Sedan can for 27.10.2014 at 6.15 AM vie Booking ID CRN 13628854 for Airport Drop and i received confirmation of booking from your side. As everyone know that Airport drop is very sensitive because anyone have to catch flight on time.27.10.2014 I received msg for cab details in which instead of Sedan you give detail of Mini Cab (Driver Name: Pramod Mob no [protected] Wagnor DL 1 RT 1663). I have checked for track the cab details and found that in next 10 minute cab was not moved from the location for pickup. I have called up the Driver 3 times but he has not picked the phone. I have called to OLA customer care also the same has not been answered. When i checked the another cab available at nearby at that time on MINI cab is also showing when i ordered the same at that time also the same cab driver details came. So i have cancelled the first booking and as per second booking cab to be reached by 6.08 AM but the same instance again happen and Driver dont pick the phone neither cab Booked. In emergency I booked Meru but due to delay by OLA i could not able to get the flight to Pune Now i Think that this is the biggest mistake of My life that i Have trust on OLA cab. Because of you i lost approx 10000/- rs as well as mentally problem also from due to office not reached. After than for lodging the complain when i call to your customer care at that time i shocked that your customer care officer is dont have courtesy to give the answer. After 5 minute when he picked the phone and he cut the phone when i was logging the complain. Now i am totally frustrated with your service and I am going to Consumer court for the same . Further i have mailed my complain to OLA team on [protected]@olacabs.com before 2 days also registered complained through call center 2 times but no response has b een received from their side because this company dont trust on customer satisfaction. dont ever go with this CAB.

This is the 3rd attempt to get someone from Ola to even respond to the issue. 1st on 8thOct, 2nd on 28th on their own blog & now here. So here it goes! I would like this issue to be shared with the likes of Bhavish and Ankit or some other senior enough exec to point out the cheek with which their team behaves when they are dealing with customers and especially those in a semi-crisis. The audacity with which the driver and their customer service staff functioned when handling this case is something that is appalling. This complaint is against 3 people on your customer care team and the driver who was assigned to the above CRN number.[protected]. The history: I had booked a cab on the 25th of Sep, 2014 for travel from the Bangalore International Airport to my house on the 06th Oct. The cab was booked for 11:50 pm. I landed from Delhi into Bangalore at 11:23 pm and I got out of the airpoirt at 11:43 pm. I received the sms with the driver details at 11:23 pm. The driver's name is Chand Pasha, Silver Toyota Etios - KA 03 AB 2680. His mobile number is +91-[protected]. I called him at 11:41 to ask him as to where is parked or how far away is he. I was shocked when he said that he said that he is not going to be coming to the airport as he has a problem with his device. I requested him to still come as we had a lot of luggage and a child who was dead tired at that late hour. He just disconnected! I then called the call centre at 11:43 pm and spoke to a gentleman by the name Deepak (I may have the name wrong however I am sure your calls are tracked and recorded and can be traced). Deepak asked me to hold and then comes back to tell me that the driver's car's device is faulty and he cannot come. I asked him to arrange another cab instead to which he kept insisting on telling him as to where I need to be dropped. I was quite perplexed as to why that is important (realised only later why that was). I gave him the location and he said that he will arrange another cab and send the driver details. As I did not receive any call in the next few minutes, I tried the call centre again and with great difficulty got connected to another person who very conveniently kept saying "hello" hello" and disconnected. I again tried dialing back and was connected 3 minutes later to a Gentleman by the name Naveen. He was classic. He was more interested in raising a complaint against the driver and wanted to me hold. He then argued that the booking was done only 10 minutes back hence I would need to wait for another 30-40 minutes. I had reached my wits end by then and asked him to just provide me with an alternative cab. After a long hold he comes back and tells me that he is unable to do so and simply disconnected while I was trying to reason with him and ask why. NOW the climax of the incident. At 12:16 am I receive an sms saying that there is a bill (Rs 924.00) generated for the same CRN number that I had. What was really shocking is that this same driver's car's device was faulty and suddenly he had taken a passenger and a bill was generated. What was even more shocking was that if you see the route of the cab, it was from Bangalore International airport to somewhere in Whitefield and that too at the exact time I had booked it for. I can only arrive to one conclusion from this episode. The staff in the customer care team and the drivers are hand in glove and only want long distance fares so that the billing is higher. It is obvious that the driver bullied his way by asking the the customer care staff to find out where the passenger wants to go which they duly complied and when they found that the journey was short, they almost literally said "TO HELL WITH YOU" or at least their actions meant so. Anyway I am writing this two days late because I had traumatic episode due to trusting in Ola and am still reeling from the after effects of it. I ultimately reached home that night at 3 AM with a child and family who was completely sick with fatigue. If you all want to do something about it PLEASE do, although I doubt the folks had any fear of this kind of a behaviour or they have found a way to beat the system (call monitoring and the driver's choosing their rides). I am done with you all! Goodbye! Have a look at the invoice attached as proof! I can bet my life if the driver says he picked me.

I booked this cab 2.5 hrs early and got the confirmation for 2.30 pm ola mini. This ride was for my aged parents from andheri east to j b nagar. I was very excited for my parents as this was their first ride with ola cabs. At 2.15 just for the sake of checking out the app and saw that ride for 2.30 which i booked with above mentioned CRN 13472128 displayed as completed abd my ola money which had 100 ola money was deducted. I was shocked because my parents was about to reach andheri in few minutes and cab was showing status as completed ride. I immediately called ola cab service abd asked them for the above mentioned flaw. They took the correct action and provided me refund of 100 ola money and booked a new cab which reached for my parents on time. While booking i clearly asked them to confirm that this nee booking should use my 100 ola money as their distance was not more than 4km. Post my parents completed the ride the driver asked my parents for money. They called me. I called ola cab services. They told me that i had to pay cash instead because it was not displaying in their system. I asked them politely that why are they asking my parents to pay when i already was given a confirmation of 100 ola money deduction. They hanged the phone. This was for half hour that my parents Stand under the sun!!! They were in mental pressure from driver to unable to pay the amount. I was under huge humiliation because ola cab services told me that my account money cant bused in this case. It was horrible mentally torturing situation. After half hour more they agreed and told me that 100 ola money can be transferred. This horrific horrendous belligerent experience was mentally traumatic for my parents and i was embarrassed.

As you all know, Ola had released a coupon (TR500) which gave Rs 500 credits which can be used for paying the rides. I was excited and immedeitly used this coupon and got 500 credits. I planned to use this credits for airport pick from bangalore airport to my home along with my parents. Infact i wanted to give surprise to my parents by paying very less charge (or nill if <500). After about 15 days, i booked the cab through the app. The 500 balance was still there. I called the customer care and enquired to confirm whether i can use these 500 credits to pay for the ride. They said yes and i happily booked the cab. He never mentions about the code used for getting the credits. The cab came on time and i boarded the cab along with my parents. The driver started the ride on his mobile app and he showed it to me to confirm it. Now i logged into the app and again checked the credits and there was still Rs 500 credits on my account. While we were moving, I asked the driver how much it would approx be the cost end of the ride, and he said Rs 600. I was happy that i will be paying only RS 100 and the rest by paying though credits. I was too eager to give my dad a surprise. Now comes the shocker. The cab reached the home and the driver said the cost is Rs 765. I told him i have Rs 500 in account and will pay Rs 265 by cash. He said there is nothing in my account. I was in for a shock, i immedietly checked my account and balance was Zero. I called Customer care right there and they said that this offer was for Thomson Reuters employees and not for other people. I asked them why the hell didn’t they tell me before the ride. They just removed my credits immeditely after the ride ended and told me to pay full. I also told them that there were people who have used credits for ride but they were not listening. ola cabs played very dirty and pathetic trap game with me. Never again i will book with them. I caution all people beware from their offers, you never know how you get trapped. Driving experience ======== Reckless driver, drives like his own road. Very rash driving, we were all feared of our lives. The driver name was Mohammed. Also, he takes his personal calls and slows down often, doesnt care about passerby, making the ride late. Just pathetic ride that was. Car condition ======= Pathetic condition car, broken and ugly front dashboard, torren seats. No AC. You wont feel like sitting inside. Its that ugly.

.I booked a cab on Oct 15th and my booking id is CRN 12516900 driver name is Rahul his mobile no [protected] car no is DL 1 YD 4953 maruthi swift dezire.I got a message that you've got a free upgrade to sedan. He picked me from the airport and dropped in old railway station instead he told I will drop in chnadini chaok and he took a goon and ask me to pay sedan rate I told ola give free upgardE so I ll pay only hatch back rate he threaten me with his goon friend to give the money he took RS 760 from me I asked to send bill for that amount instead ola sent bill of RS 420. Never expect this kind of service from Ola. I need an immediate action regarding this.

I Sheetal Arjun booked an OLA cab on the 12 October for an Airport drop. Booking was made on the 11 October for an Innova 7 seater for 5 Adults and 2 children with medium luggage. The CSR promised a Seven seater Innova with luggage space for 3 large pieces of luggage ( international travel size) On the 12 th the cab arrived promptly but to our dismay it was a six seater with very little luggage space. We had 3 large bags and 4 small bags which was impossible to fit in . We were desperate as we had to get to the airport in time. In such a situation we couldn't hail another cab. We managed to squeeze in and placed 3 bags on the back seat on which we had to sit and commute to the airport which is a 45 minute ride from the pick up location. Please do not book OLA cabs as we had a horrendous experience . When informing the call centre they did not give us any concession for the inconvenience caused and only apologized . The supervisor on duty was Mahesh and Madan who had no authority to make any decision for concession. One supervisor disappeared as he couldn't handle the complain. We had a very unpleasant and horrifying experience with booking OLA cabs . I suggest not booking with OLA cabs, there are various other options available who provide timely and accurate service like Taxi for Sure and KSTDC.

Dear Bhavish/ Ankit, This is a serious complaint against CRN 12673836 dated 17th Oct'14, as per your records I had booked @ 8 am in morning for pickup at 9 pm( 13 hrs from booking time) and also got confirmation against that. I called at 8 pm to check if the driver will be sent @ 9 pm to pick up and was confirmed by call center lady and 8:10 pm driver details were shared and @ 8:30 pm driver ( name Omveer, [protected], maurti swift dzire, DL1 yd 8893)called to pick up @ 9 pm but after few minutes he called again and informed to arrange alternate as he don't wish to pick me up. As it was already nearing 9 pm and I have to reach home 50 km from pick up point and don't have any alternate I requested him to come and pick up even if he is getting late. he agreed but he never turned by 9:15pm. meanwhile I was trying to call your number 011-33 ... but to uneventful night your numbers were continuous busy. finally sometime near 9:20-25 pm after waiting for 13 Min's on call someone picked call from your customer care and understood my problem and new cab was arranged. when I reached to new cab outside the hotel to my nightmare it was Wagon R(Amarjeet singh, [protected], WANGON R DL1YB6882) instead of Sedan being booked and moreover one of the headlight ( right side) was not working.i complained to driver but he said if you wish to cancel your wish, As I didn't had any alternative and already nearing 10 pm, I decided to take risk and reach back home. I MANAGED TO REACH HOME BUT IT GAVE ONE OF WORST EXPERIENCE OF LIFE AND REALLY SAD THAT I USED TO BELIEVE ON OLA CABS AND TRUSTED FOR MY FAMILY MOVEMENT AND ALSO RECOMMENDED TO MY FAMILY & FRIENDS. Really sad and hope if you have some professional sense and wish to grow in multiple cities without any quality check or governance will be one of many worse service providers. I wiLL go to consumer court as I have details with me and really mentally harassed my that night and can't explain in words mental trauma I have gone tthat night and my family calling and waiting for me @ home. so that others can take caution before taking services like this from OLA Bharat

I would like to submit a complaint against OLA CAB, Bangalore for the pathetic service provided to me.I booked a cab thru OLA cab APP for commuting from my home Malakpet to Airport as per the following details: Date of Journey: 09-Oct-2014, 7:30 AM Confirmation No. (CRN): 11557436 My name is mohammed Nayeem Ola Money Balance: 500rs Group on: 300rs This is my first ride with ola cabs. I booked a cab at 7:30am in the morning, and reached at 8:45am. After reaching the airport driver started harassing me for the cash amount. I asked him to show me the bill. Which said 0 amount to be paid. After speaking with custumer care for 1 hour there was no response. And I didn't carry any cash amount because I had ola money to use. After a long argument driver took me to near by atm and taken cash. Once i reached the airport I miss my flight and end up having 6, 000rs loss. After sending repeating emails, calling customer care more then 10times a day i didn't received any reply ola. I had to suffer a lot of mental agony from ola. I would like the Taxi service provider to realize that they should not be doing this to any other consumer and just get away with it. I want ola to do justice and reimburse my entire loss amount.RegardsMohammed Nayeem

I would like to submit a complaint against OLA CAB, Bangalore for the pathetic service provided to me. I booked a cab thru OLA cab APP for commuting from my home Malakpet to Airport as per the following details: Date of Journey: 09-Oct-2014, 7:30 AM Confirmation No. (CRN): 11557436 Mobile number: [protected] My name is mohammed Nayeem Ola Money Balance: 500rs Group on: 300rs This is my first ride with ola cabs. I booked a cab at 7:30am in the morning, and reached at 8:45am. After reaching the airport driver started harassing me for the cash amount. I asked him to show me the bill. Which said 0 amount to be paid. After speaking with custumer care for 1 hour there was no response. And I didn't carry any cash amount because I had ola money to use. After a long argument driver took me to near by atm and taken cash. Once i reached the airport I miss my flight and end up having 6, 000rs loss. After sending repeating emails, calling customer care more then 10times a day i didn't received any reply ola. I had to suffer a lot of mental agony from ola. I would like the Taxi service provider to realize that they should not be doing this to any other consumer and just get away with it. I want ola to do justice and reimburse my entire loss amount. Regards Mohammed Nayeem

Booked a cab with OLA on Aug 26th 2014 to pick me up at 9:30 pm on Aug 28th from my home, where I'm supposed to catch train by 11:15pm to attend my sister's marriage On 27th morning I enquired with acustomer service agent about the confirmation, she replied, I don't have to worry, the cab will definitely be available and the details abt the cab and driver will be given half an hour before pick up time . On 28th at 9:00 pm I received a message saying that the cab is on the way and will be delayed 30 minutes but, there was no message about cab till 10pm and unable to reach them on call . At last moment I arranged some individual cab service, for which he claimed Rs.1000 where the actual cost would have been Rs.500 if I had received the cab from OLA( they also offered Rs.200 due to my first service) At 11:05pm I received a message from OLA abt cab and driver details with pick up time at 9:30pm and the driver called me at 11:45pm. Hope this would explain you my situation and my struggle.

I have a serious complaint with Ola Cabs. I had booked a ride with Ola for 6th October 6:45 am in Bangalore on 04.10.14 which was confirmed and the CRN was 11396550. However, on the morning on calling the driver Mr. SRIDAHR at 6:45 am, he refused to come without informing in advance. Another driver Mr. PRAKASH was scheduled to pick me up at 7:15, after a delay of 30 mins from the scheduled time but he too refused to come and said he was far off. The customer care could not be contacted despite trying repeatedly for 30 mins. I was scheduled to give a national level fellowship exam in Bangalore in Electronic city scheduled at 8 am, but this was the biggest ordeal rather than the exam. After confirming a ride in advance, I was left stranded! The services of Ola have been pathetic. Without informing in advance the driver refused to come, Ola made no suitable alternative available. This is definitely not acceptable. Had I not been able to book a Uber ride immediately I would have failed to reach my examination venue in time. I travelled all the way from Kolkata to Bangalore for this exam and specifically recharged Ola money just to ensure pre booked rides but if this the sorry state of affairs at Ola I would definitely warn people before they book Ola rides for any important affair. I was forced to avail of Ola services later also as I had recharged previously with Rs1000 without knowing the poor quality of services. I faced a great difficulty, both ride now and ride later options could not be availed several times because of full slots. I am really disappointed with the service. I want a refund for the entire money that I have recharged with Ola plus the amount that I had to spend on taking an emergency ride with Uber.

2nd Oct 2014 - I booked my cab for 4:00 am, told the Driver to wait while I climb down the stairs, when I reach to the pick point, he is not there, on calling him he tells me that he took another passenger to the airport, which is just bizzare After he returns back by 4:35 am, I receive a msg that 132 rs have been deducted from my ac. On my way I called the OLA care no more than 10 Times, no ans from your end Posy the driver drops me off at 5:00 am at the railway station, he has the guts to ask me for money When I try to tell him that I have already paid OLA, he uses abusive language and his exact words being, "maa ka bhosda OLA ka, muje apna Paisa Do" This doesn't end here, when I try to walk away, he holds my bag and wouldn't let me move, threatens to call the police as if I did something wrong, creating a fuss at the railway station gate and collecting crowd... All of this continued till 5:10 am and in the end I had to pay him in cash even after paying OLA in advance before I even booked a cab. In all this fuss, my sister was also with me, I have never faced this kind of mental torture and humiliation ever for a cab ride.

I booked an OLA cab for a drop at airport. The cab was scheduled to pick me from my place at 3.45 AM but to despair the cab did not reach. I gave several calls to the OLA cabs call center and with every call they just re-directed the cab numbers from one to another. This continued till 4.10 - 4.15 when I somehow managed to get a private car who charged me 1200 considering it night and emergency condition of mine. I really consider OLA cabs not fit for service as cab service providers do understand the importance of time when the drop is specially AIRPORT or Railway Station, and this cab company doesn't.

Hi, I, Devesh Anand with referral code “ XGW5W1” . My friend, Deepak Kumar took first ride but instead of getting Rs 300/- in my ola money, I have got only Rs 100. But I got the mail from claiming that I have received Rs 300/- which is not true. I am attaching the proofs along.Please do something in this regard at the earliest. Devesh Anand

I am really fed up with the service I had to suffer by. I booked City Taxi Sedan with CRN9235548. But I had not started the ride yet the status was “In progress”. I called the cab driver too, he did not pick up the call and even I complained to Ola customer executive but no solution. Then at last I could see the new status that I have completed my ride and got the invoice along of Rs 55/-.Actually I had not taken any ride. Then again I had to book another cab. This was my first ride and I applied my offer code “MOB200” successfully. But because of the first driver, I lost my Rs 200/- offer amount.

Booked an ola cab using your mobile app and after some time got a call from the driver. He says he was on the main road and wanted me to come to him, all this during heavy rains - which was the reason I had to call a cab anyway. After requesting him for about 5 mins to come to my apartment building, he accepted as if he was doing me a huge favour. Anyway, when I turn up downstairs, he's no where to be seen. After some time I was able to reach him on his mobile and that's when the "fun" started ! He informs me he has left the place and lo and behold starts abusing me with things like I'm not your father's servant and I don't go beyond main roads and into narrow lanes and some other bull in what has to be the worst behaviour I have ever come across from any vendor/driver. Imagine standing in the rain, trying to find the cab you have booked well in advance, getting late for your meeting and listening to Ola's eloquent drivers complaining about narrow shady lanes ! And in case you are wondering, the place is a high-rise in goregaon east with at least a 100 cars parked around including BMWs and SUVs, so I wonder whether you mistakenly sent the person in a hummer or something that he found the road to be too narrow. Moreover, when I told him I will take the matter up with his company, he was least bothered and said no one's father could cause any trouble to him. I seriously wonder where do you get these "Royal" drivers with "father"-ly attachments, but they certainly are not here to get people from A to B forget being courteous. A quick search on the net got me to numerous other cases of mis-behaviour and unreliablity. Its one thing to get have a start-up and another thing to run it properly. Anyway, I'm never gonna sit in another one of your cabs again and would sincerely advice anyone daring enough to book a cab through your service, have a good vocabulary ready of the choicest of abuses - chances are you might get to hear it or may need to use it. Although I don't have much expectations, below are the details of the booking and the driver, lets see what you can do: Ref no : CRN9059460, Driver name : Umashankar, vehicle no: MH 02 CR 1354