Olymp Trade Complaints & Reviews

Why brokerage requires my to sign up once again in order to switch to mt4 platform. All i need is just to move to this platform, not registering new acc. Olymp trade was always good brokerage, but that's so unlogical that i can't even describe this. Just why i can't simply use my own trading account, without additional signing up? I think that would be 100% more convenient, at least i have deposit at my account.

Jun 24, 2020

Complaint marked as Resolved

That's okay. I don't notice some details either, sometimes. If you already have an account, you can trade from it on another trading platform. To do this, you just need to add a password for MT4. Personally, I'm glad that we now have the opportunity to trade with even more comfort with Olymp Trade. You can see that the broker is trying to make sure that traders work with it in the long run and are satisfied with everything.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2020

Olymp Trade Customer Care's response Hi, David!

To access MT4 Olymp Trade, you need to obtain a login ID, create a password, and download the terminal installation file from the Olymp Trade website. After you open an account successfully, you will receive all the necessary data for the MT4 login terminal. You need to make an account only once, and then you can log in easily. It takes just 10 minutes for the registration. Tell us, please, did you face any difficulties? We can provide you with detailed instruction.

Best regards, Olymp Trade team.

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If there isn't enough funds in your account, but you open a delayed trade, it will be registered, but certainly not executed.
I have a very positive attitude towards broker, olymp trade helped me to start trading career and study the market, but this mistake led to the fact that i didn't earn enough money.
I mean, the trade will be registered, but it will not be executed when the time will come.
My problem was that i expected to get profit from this deal, but as a result i got nothing as the deal wasn't executed.

Jun 22, 2020

Complaint marked as Resolved

I reconsidered that from another point of view and maybe in some cases that can even be effective. For example if I want to create a pending order and than fund my account.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

Olymp Trade Customer Care's response Nitin Pingle, hello there!

Thanks for reaching out. Olymp Trade Forex prevents users from going below zero. That's why, as you mentioned, it helps in most cases. There's a section on the platform where you can see the commission size for each asset https://olymptrade.com/training/trading-specification. Use it to plan your activity. Have a successful trading!

Best regards, Olymp Trade team.

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After depositing 200 usd i made profit of 44 usd but when i have made a withdrawal request it prompted that withdrawal limit exceeds then i put withdrawal request for 200 usd on 11 june from olymp trade user id 61170715 and on 12 june the amount is shown as pay out to me but till now the amount is not credited to my account. On asking customer suppprt they told that payment is made from their side then where has the money gone coz the updated statement of my bank account does not reflect the payment. Also the remaining amount i. E 44 usd is still now showing as under process which i requested to withdraw on 12 june. Plz help me

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2020

Olymp Trade Customer Care's response Hello there!

Verified Support

Jun 23, 2020

Olymp Trade Customer Care's response Your transaction was processed[protected]usd[protected]usd). If you did not receive the withdrawals, kindly ask the support for ARN codes to trace your transaction. You can provide it to your bank to find it.

Best regards, Olymp Trade team.

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A

Avichal Dixit

Jul 24, 2020

Biplav is it resolved? I am also waiting for my withdrawn.

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Olymp Trade Customer Care's response, Jul 27, 2020

Verified Support

Hello there, Avichal Dixit!

Thank you for keeping us informed. We have noticed your request in the comment section of related reviews, kindly waiting for your account ID number so we can resolve this issue.

Best regards, Olymp Trade team.

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I want to track my status of payment that how much time it will take to transferring as soon as possible.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

Olymp Trade Customer Care's response Hi there!

Withdrawals are processed by Olymp Trade within 5 business days. As we can tell from your screenshot, the funds are already sent. If you haven't received them yet, kindly contact our support in the "Help" section of the platform or on Facebook https://www.facebook.com/olymptradecom/ In the message specify your trading ID, the date and the amount of withdrawal. Our manager will help you to trace the transaction. Waiting for your message!

Best regards, Olymp Trade team.

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How come that the mobile olymp app does not include all the indicators available in the desktop version of the software? I've been trading using the second one for a long while. Yet, the nowadays reality is that we are all using smartphones for all the purposes. Trading is not an exception. I want to be able to trade with mobile app as well as i did with the pc. So far the app is not bad but i'm really missing some of the features. When can we, olymp users expect the mobile app to meet all the high standards that olymp has always set for its' custom software?

Jun 25, 2020

Complaint marked as Resolved

Thank you for the answer! I was a bit annoyed, not a good day, so I must have written something extra. But on the other hand, I think you can see for yourself how sometimes the market tests us for strength. So you'll understand me.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2020

Olymp Trade Customer Care's response Arvind Borah, thanks for the review!

Most popular indicators are now available in the application. We would like to hear from you which instruments are missing, so that we could transfer this information to the developers and consider adding new indicators. Waiting for your response and cooperation!

Best regards, Olymp Trade team.

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My olymp trade customer id is 59744418. I have requested for withdrawal of amount $30 on 01 june 2020 and the same is reflected in transaction details. However, even after lapse of more than nine days, the amount has not been credited in the account so far.

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Olymp Trade Customer Care's response Hello, dear crazytapas!

Thank you for sharing. We have collected feedback from our support service concerning your situation. According to the information received, the withdrawal has been successfully credited, and the issue has been solved. Feel free to ask any further questions, we are always there to help.

Best regards, Olymp Trade team.

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Biplav Sarkar

Jun 14, 2020

Hi friend me too facing same problem. is your complaint resolved

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crazytapas's [Complaint's author] reply, Jun 29, 2020

No

A

Avichal Dixit

Jul 24, 2020

Is it resolved???

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Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hello, Avichal Dixit.

Thank you for commenting on the complaint. Our support team member has contacted the trader, we have received the information that the withdrawal issue was successfully resolved. Do not hesitate to reach out if any questions appear.

Best regards, Olymp Trade team.

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I made a payment withdraw request but it is about 36 days and i did not receive my payment. Also bank is unable to help with given arn number. Support team created further investigation task for finance department. It is about 6 days now. Still my payment is missing. If payment was made by you and in my bank account i did not received it then where is tha payment.in which cloud payment is floating then.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2020

Olymp Trade Customer Care's response Hi, dear shivamkhosla!

Thanks for reaching out. We always withdraw funds within 5 business days. We feel sorry that it took so long for your bank to process the transaction. It's good that you addressed to our support, they will provide you a reference that you can use in your bank. This is an official document from the payment aggregator that confirms the transaction. Don't worry, our managers will handle your issue.

Best regards, Olymp Trade team.

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Avichal Dixit

Jul 24, 2020

Shivam is it resolved??

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I have nearly 6 dollars in my live account. It is not showing now. Only demo account is there.. What's was happened for my live acct amount

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for reaching out. We really want to help you. Please, send us the screenshot and account ID. We'll investigate what happened.

Best regards, Olymp Trade team.

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mano jay

Jun 5, 2020

And I am new to this olymp trade.. please give me valuable reason

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Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hello, dear!

Thank you for your reply. We will need your account ID number to check the issue status. You can also contact our service support via e-mail: [protected]@olymptrade.com, in the Facebook community direct messages section: http://facebook.com/olymptradecom/, or in a live chat on our official website.

Best regards, Olymp Trade team.

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Address: Lamlongei Mantripukhri Imphal

What about my withdrawl ammount after long period? When i cn get the said

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2020

Olymp Trade Customer Care's response Dear Arunkumar, thank you for reaching out.

Withdrawals are carried out within 1-5 business days, then it depends on your bank or another payment system. If you haven't received your withdrawal yet, kindly contact our support team on the website (the Help section) to get a tracking number.

Best regards, Olymp Trade team.

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Hi, i added 2 ema indicators and they appeared on the chart but not on the indicators page. So there is no way to edit or delete those ema lines and they are just there. How can i remove this? I am on the mobile app.

+2 photos

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2020

Olymp Trade Customer Care's response Hi, dear LeonG98pls!

Kindly swipe the indicator left (in the section from your first screenshot) to remove it.

Best regards, Olymp Trade team.

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In general, i can call myself a lucky trader, because i started long ago and immediately realized that it has certain prospects. So i immediately started to study the market and look for something that suits me.
I haven't changed the company during this time, i always adapt quickly and if i find something that suits me, it's not my rules to refuse.
But i haven't fully understood why olymp trade has been added to mt4. Many people come here just to get something new and unusual. Why take a trading terminal, which is already used by almost every company?

May 30, 2020

Complaint marked as Resolved

Very glad I found Olymp Trade. I don't know if I could have made it this far without my broker. It provides some of the best trading conditions I've seen: free trading courses, their own platform, minimum deposit with $10. Honestly, I've never met a broker with such favorable trading conditions. You can immediately see that the broker aims to support its clients to achieve their goals and become successful. I started with a demo account, as it has already stood out from other brokers' demo as it isn't limited in any way and it has the refreshable balance. So, even so I realized that I want to continue working with a Olymp Trade.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 26, 2020

Olymp Trade Customer Care's response Dear Surya,

To tell the truth, many of our traders have asked us to launch MT4, so they could be a part of the Olymp Trade community and, at the same time, use this popular trading instrument. As a company that has an aspiration to grow and satisfy client's needs, we faced that challenge and created MT4 Olymp Trade. Don't worry, It won't influence our Forex and FTT instruments as Olymp Trade pays equal attention to all of its creations. We'll be more than happy if you try MT4 and like it as much as we do.

Best regards, Olymp Trade team.

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Address: 02271279540 India, Mumbai +35725030996Nicosia, Cyprus Available 24/7

Sir i humble request i add money through globpay in olymtrade 27 april 2020rs 7160 or 90usd dollermoney detuct from globepay but not deposite in olymtrade account more than 25 day complete but issue is not solve please sir issue solved fast

Globepay [protected]@gmail.com
Olymptrade account - [protected]@gmail.com
Payment id - cc-[protected]

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

May 25, 2020

Updated by sumitb728 olymtrade na dang se jbab de rha hj...na call back kr rha h...olymptrade say financial department se abhi koi jbab nhi mila
aaj mhina hone ko h itna time thodi lgta h jbab aane me pagal bna rhe h

Verified Support

May 26, 2020

Olymp Trade Customer Care's response Hello, dear!

Don't worry, we'll find your withdrawal. Kindly send us a bank slip for the deposit transaction which will reflect the payment details (the name of the sender and the receiver, and the bank account number) to [protected]@olymptrade.com or in private messages on Facebook https://www.facebook.com/olymptradecom/

We'll be very grateful for an update of your situation!

Best regards, Olymp Trade team.

Verified Support

May 26, 2020

Olymp Trade Customer Care's response We've asked our team to contact you, kindly accept the call tomorrow.

May 26, 2020

Updated by sumitb728 Olymptrade, Not a widrawal issue
It is a deposite issue

I want money deposit 27 april in olymptrade through globepay
Money detucte from globepay but not received in my olymtrade account

May 26, 2020

Updated by sumitb728 So you contact please financial department of olymtrade or Contact middle branch of olymptrade and globepay

Verified Support

May 28, 2020

Olymp Trade Customer Care's response sumitb728, sorry, it was a typo, it's about the deposit. Kindly send us a bank slip for the deposit transaction which will reflect the payment details (the name of the sender and the receiver, and the bank account number) to [protected]@olymptrade.com or in private messages on Facebook https://www.facebook.com/olymptradecom/

We'll be waiting!

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I request my withdrawal transaction on may 16th. Confirmation mail and sms received on same day but still now amount not credited to my account. I requested on bank account transaction mode.

Order no:[protected]
My account: 14523419 usd

Regards,
Iyappan r

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Jun 19, 2020

Olymp Trade Customer Care's response Hello, dear Iyappan! We can see that the request you're talking about was processed the same day. After the withdrawal, it depends on your bank when the funds will arrive. Our support can give you an ARN code to trace your transaction. Did you receive your funds or you need assistance with tracing your withdrawal?

Best regards, Olymp Trade team.

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Address: Lagos Nigeria

I requested for two withdrawals
of $10 each on olymptrade but since then, it's just one that have arrived my bank account... I am tired of laying complain everyday
User ID: 53847319
[protected]@gmail.com
+[protected]

Aug 10, 2021

Complaint marked as Resolved

Verified Support

May 29, 2020

Olymp Trade Customer Care's response Hi dear Manassehikpa!

Here are ARN codes for your withdrawals:

[protected] Refund
ARN: 74348560118000331378677

[protected] Refund
ARN: 74348560106000325798876

Take them to your bank, so that they could trace the transactions.

Best regards, Olymp Trade team.

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Arunkumar Thongam

Jun 11, 2020

Hallo,
I do not know English very much but I write to you something . I cannot trade now I have litt;e amount in my olymptrade accout ($ 122.70), you did not allow me to trade it says I have exceeding maximum 1 day trade amount, wait for expire as wel as I did not get the withdrawl amount $100 so long.

Arunkumar Thongam (Thongam Arunkumar Singh)

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Olymp Trade Customer Care's response, Jul 27, 2020

Verified Support

Hello, Arunkumar!

Thank you for sharing. Can you kindly provide us with your account ID number? Our support service will investigate your issue and give a full feedback.

Best regards, Olymp Trade team.

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I chose this company for its long history and relatively good references, which were really justified in many respects. But i really do not have enough personal support here, because sometimes i want to discuss an issue with someone who is good at this field.in fact, almost all companies use the services of managers and it really helps to create an image and communicate with clients, because this way you can better learn what is missing and how to become an even more interesting company for other traders.

May 19, 2020

Complaint marked as Resolved

There's OT facebook community, so you can get support from other traders, if you want just to discuss sth. If you need help with trading - you can ask support team, so I don't see any problems. Bigger deposit can also give you access to perosnal assistance from OT's analysts. Private webinars are also available for upper status members.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Olymp Trade Customer Care's response Hello there, Hari!

Thanks for the feedback and a valuable comments regarding personal attitude. There's actually an option to get a personal trading consultant on the Olymp Trade platform. This is available for the traders with "Advanced" and "Expert" trading levels. It helps to improve your trading results in combination with self-education and practice. You can learn more about trading statuses here https://olymptrade.com/statuses. And feel free to ask any questions!

Best regards, Olymp Trade team.

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On 28th march 21$ and 10$ amount need to credited but still 9 day goes but still amount is not credit. And 10$ amount debited from my account on 28th march and same is not credit in trade account.

Kindly 31$ amount need to credit in my bank account. And same we follow up number of time but they provide only arn number which bank is not respond for that number.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

May 09, 2020

Updated by Vithal Budhe Still no solution.i think this is fraud company

May 11, 2020

Updated by Vithal Budhe Please update my account I'd 59871134USD without authorization $10 amount debited Olympic trade and $21amount still not credited means total $31 amount need to credited in my account.

Verified Support

May 12, 2020

Olymp Trade Customer Care's response Hello there!

We are investigating the situation and we'll update you very soon.

Best regards, Olymp Trade team.

Verified Support

May 12, 2020

Olymp Trade Customer Care's response Hello again! The funds are already sent to you from our side. We have requested the tracking numbers. Your ARN numbers: amount 21.95USD ARN 75332990120002210859116 and Amount 10.00USD ARN 75332990118002208410629. Have you addressed to your bank so they could trace your withdrawal with ARN?

Best regards, Olymp Trade team.

May 15, 2020

Updated by Vithal Budhe Bank is not responding this ARN number.

Mindy update when 21$ amount will be credit.

May 17, 2020

Updated by Vithal Budhe Still amount is not credited

Verified Support

May 18, 2020

Olymp Trade Customer Care's response Dear Vithal, if the bank refuses to find your transaction via ARN, kindly request a full bank statement from the date of withdrawal till nowadays. The statement should contain the payment details and the chosen period of time. Send it to our support team, and we'll request an official document from the aggregator to provide to your bank.

Best regards, Olymp Trade team.

May 22, 2020

Updated by Vithal Budhe I am sending statement to your customer support team. After that no revert from team.now total 23 day passed still amount is not credited and no updates

May 22, 2020

Updated by Vithal Budhe Now I will checked amount is credited.but too many follow-up after that amount is credited.

Verified Support

May 26, 2020

Olymp Trade Customer Care's response Dear Vithal, we understand how you feel and we'll be waiting for an update from you about your withdrawal.

Best regards, Olymp Trade team.

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V

Vithal Budhe

May 17, 2020

Please update

Reply

V

Vithal Budhe

May 22, 2020

Hi

Reply

Jigar061's reply, Jul 16, 2021

After how many days you got your money

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Hi,
I am trading in olymp trade platform, but it is very smart manipulation. Because in one minute trade i put one dollar, it is immediately executed, but while i go for $100 in one minute trade, it takes few seconds because that $100 had to reduced from my live account.in that few seconds i choose option for buy i have to buy that costly than i put a order, so most of the trade go against us. I[censored] check that most of the one minute...

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Website: olymptrade.com

Team olymptrade you people's are really amazing, while i joined olymptrade platform i thought i choosed the best platform for trading which is handled by professionals, but i am sorry to say i did one of the biggest mistake by trading on olymptrade, this is really very irritating while every time the same foolish thing done by professionals, it's more then a month but i still not received my requested withdrawal amount.
Check attach images of email received from your side.

+3 photos

Aug 7, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

Olymp Trade Customer Care's response Dear Vikesh, your older request is already processed to your card, please use the ARN code that we gave in your local branch, so that your bank could trace your transaction. The withdrawal is already processed from our side.

Our employee is trying to contact you regarding the other issues, please accept the call ☺

Best regards, Olymp Trade team.

May 02, 2020

Updated by Vikesh sanghotra 👎👎👎👎👎👎

Verified Support

May 04, 2020

Olymp Trade Customer Care's response Hello there! Please, does your concern still take place?

Best regards, Olymp Trade team.

May 06, 2020

Updated by Vikesh sanghotra Yes it's still not resolved and I think you people's are unable to do so

Verified Support

May 20, 2020

Olymp Trade Customer Care's response Hello, dear Vikesh!

Our employees have been trying to contact you multiple times. We are still ready to help you with any issue and open for contact from your side.

Best regards, Olymp Trade team.

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I have placed the sell order for 1 hour, after some it's not showing anything and unable to switch to my real account, also unable to see the transactions on my real account, they looted my $56, also they are not responding right now, please help

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Aug 12, 2020

Olymp Trade Customer Care's response Hello, Rakesh45516911!

We are sorry for the late response. Tell us, please, are you still facing this issue? If so, please kindly provide us with your ID number. We would be happy to help.

Best regards, Olymp Trade team.

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Website: olymptrade.com

It's third time trying to withdrawal money from olymptrade, but every time recieving same answers.
But this time you people's changed the format now directly asking for third party e wallet a/c. Maybe this time my bank ready to except the payment but your server is not able to do so, or you people's don't want to transfer directly because you are getting commissions from these ewallet companies....

+2 photos

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Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 71

hard to switch to olymp trade mt4 platform

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My deal wasn't executed.

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Withdrawal money not received in my account

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Payout in the bank

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i miss some indicators in mobile olymp app

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Non crediting of withdrawal amount

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I didn't get my payment after withdrawal

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My live account amount is not showing

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Do not getting withdrawal amount even 6 days past

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No way to edit or delete 2 ema indicators

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why did you add mt4?

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money cut from google pay but not deposit in olymp trade

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Withdrawal amount not received to my bank account

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Withdrawal complaint

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sometimes I need personal support

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still amount is not credit in my account

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manipulation

withdrawal request cancelled again and again

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after placing the trade , I can find to see in the recent transactions

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money withdrawal problem

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