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Policy Bazaar Complaints & Reviews

www.policybazaar.com
1.2
Updated: Apr 19, 2025
Complaints 1477
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354
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1123
So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝
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Policy refund amount issue
Proposal is not converted to policy after payment

Policy Bazaar reviews & complaints page 74

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S
saurabhpatil86
Jan 16, 2013
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Credit Card application failed to file leaking out all information from client

Address: Maharashtra

I was offered a credit card from ICICI coral from policy bazaar for which I had submitted all my personal and confidential information but policy bazaar agent did not respond. On calling many times, Later I was told that person whom I had contacted left the company and hence I filed a complain and then manager for client relationship has assigned another person who contacted me and told that they will process my fresh application as the...
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ca.kshitiz
from Nagpur, Maharashtra
Jan 8, 2013
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Unsolicited Calls

Address: Jaipur, Rajasthan

Unlawful use of information
I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I...
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S
sureshrec22
from Chennai, Tamil Nadu
Sep 19, 2012
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Phone Calls

I was planning to take Term Plans and I have planned to take HDFC Life Term Plan.
I knew HDFC Life details and also I knew the details of few other Life Insurance Company Term Plans like Religare,ICICI and Kotak.

I clicked Policy Bazaar.com advertisement in some website suggesting to compare term plans and this was my mistake to enter their website.It asked for contact details before revealing the information(though...
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R
rohitkuthiala
from New Delhi, Delhi
Sep 14, 2012
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Unlawful use of information

Address: Delhi

I was unfortunate enough to log on to http://www.policybazaar.com/ after looking at their numerous advertisements. This was the start of my troubles, where they asked me to put in my personal details to get a policy quote. After I had put my details a screen appeared where I was asked if I am comfortable with them sharing my information with 3rd party partners and that it was mandatory that I accept if I want to get a quote on the insurance...
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H
himanshu29oct
from Mumbai, Maharashtra
Mar 4, 2012
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Insurance Bond not received

Address: Ghaziabad, Uttar Pradesh

I am Himanshu Vashistha, i have bought two policies online:1. HDFC SLII and Tata AIG mahalife gold on 22 Oct 11 but till date i have not received any insurance bond and any further assistance from policy bazaar even after several follow up and registering a complain in your website.



Sir, please do something to resolve the issue as it is more than 04 months and date of ITR submission is impending.
br...
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J
jyotig24
from Vidisha, Madhya Pradesh
Feb 13, 2012
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non refund

Address: Indore, Madhya Pradesh

I bought Appolo munich health insurance policy through policy bazar .I have been made to buy it online but due to some age concern , it couldn't be possible .Afterward I have been given link through Email to pay by netbanking and produce the concerning documents along with the form.Inaccordance with the advice given by policy bazar agent,I made a payment of Rs 6639/- on 01/02/12 with tr.id.-[protected]IG89817432.As I was told to...
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P
piyushrc
from Delhi, Delhi
Nov 22, 2011
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Pathetic service and follow-up

Address: South West Delhi, Delhi

I cannot believe that a company basing its business on an online model and has this level of customer service. Please be careful in dealing with this company, they can issue a policy and will follow-up with you like crazy till you make the payment and after that you are at their mercy. My policy cover-note has been issued 2 days late than promised, when I recd the cover note it had wrong details and now I am calling them and waiting for their...
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B
bahlgaurav
from Pune, Maharashtra
Sep 24, 2011
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Policy not renewed after collection of cheque and documents

Address: Mumbai Suburban, Maharashtra

Hi,

I have a complaint and bad feedback about my experience with policy bazaar.

I had asked for renewal of my car insurance policy and their customer care executive had sent me the quotes after the discussion. I had agrees to the quotes and one representative had come to collect the documents and cheque.
Now it’s more than 3 week, but I am yet to get any insurance policy document so I contacted the...
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S
Sachin Raje
from Vasai-Virar, Maharashtra
Aug 23, 2011
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Misguidance regarding Health Policy.

Address: Mumbai Suburban, Maharashtra

Dear Sir/Madam,

I am receiving advertisement mails from Policy Bazaar highlighting the Family Health Policy.
In this advertisement they mentioned "cover your entire family @5.80 per day".
With reference of this advertisement I shown interest to Policy Bazaar for such policy.
I was shocked when the official called me on my mobile phone and asking to pay premium of Rs.5100.00 for my father's...
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P
preeti kabra
from Mumbai, Maharashtra
Jun 3, 2011
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Inadequate services

Address: Mumbai Suburban, Maharashtra

The payment for health insurance policy Health Booking reference number :PBO_30357 from Apollo Munich Health Insurance through Policy Bazaar for my mother was done by me on 16th Apr 2011. It is now one and a half months, the medical has not been conducted for my mother(SnehLata Sodani) at Indore inspite of repeated follow-ups.They keep on telling my mother to keep fasting and then no one turns up for blood sample collection. I have followed...
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J
Jajpuria
from Pune, Maharashtra
May 27, 2011
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Pathetic response with regards to Medical Check up

Address: Nagpur, Maharashtra

I had been sold Apollo Munich standard floater Medical Insurance Policy by Policy Bazaar representative - one person named Mr Wasim from Gurgaon.
An amount of Rs. 19085/- dated 4th may 2011was paid through ICICI Bank e-banking and relevant medical documents as well as the forms were sent to Policy Bazaar, Gurgaon Centre.
I had asked for medical check up of me and wife (both in the age range 50-55 years).
I was assured...
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R
Rajiv S. Agrawal
from Mysore, Karnataka
Jan 31, 2011
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Health Insurance Premium

Address: Bangalore, Karnataka

• That I am a regular policy holder of Reliance Health General.
• That I had paid a premium of `2520 (Rupees Two Thousand Five Hundred Twenty only) for Reliance HealthWise Policy of sum assured 2 Lakhs (family floater).
• That I had given a call to Reliance Health General on Jan 4th to know the premium amount due and make the payment. They had informed me that my policy premium is due on March 2011 for which they had...
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V
vkunal
from Mumbai, Maharashtra
Jan 3, 2011
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Apollo Munich

Address: Maharashtra

Dear Mr.Yashihs,
good evening.

This is kunal vishwakarma here,Two days back have taken policy through policybazar for apollo.

Yesterday got call from apollo team directly for policy proposal, when I shared with them that have taken policy of apollo from policybazar.com. The response from apollo team was quite surprising,
They said the quality of service will really differ if i take policy from policybazar.combr...
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M
mbajaj0341
from Durgapur, West Bengal
Jan 2, 2011
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Misselling of Health Policy

Address: Bardhaman, West Bengal

I was approached by Policy Bazaar for purchasing Health (Mediclaim) Policy after i visited their site.
I was informed by one Mr. Rohit Chawla of Policy Bazaar that since I needed to renew my existing Policy with Reliance General Insurance Co. Ltd., I may change over to Apollo Munich Health Insurance as they were providing Portability benefit and also since their premium was much less.
When I received the Policy documents in...
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A
avdeshpande77
from Mumbai, Maharashtra
Aug 31, 2010
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Not returning money

Address: Nagpur, Maharashtra

Dear sir,

Policy Bazaar: Acknowledgement For Payment Recieved : Life Booking Reference: PBO_9766

I made a payment of Rs.12500/- to Policy bazaar for Aviva New Pension Plan. The mail received on 24th July 2010 from [protected]@policybazaar.com, contain one clause

"Please be informed that we should receive the self attested proposal form along with the other self attested documents within 7 working...
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V
vikashagarwal.iitkgp
from Kharagpur, West Bengal
May 2, 2010
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NOT RECEIVED SOFT COPY OF POLICY EVEN AFTER FULL PAYMENT

I submitted the full payment on 1st May 2010 Transaction Id: IG20894918, still I didnt received any confirmation of payment from Policy Bazaar. I also didnt received a soft copy of my policy.
I am also not able connect to their customer care executive as it is showing the number you have called is busy right now.

I just received a mail that shows my reference number for the further communication with Policy Bazaar. However,...
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M
Mukesh Kesharwani
from Mahbubnagar, Telangana
Aug 10, 2009
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No Responsibility and Pathetic Service

Recently I purchased a car insurance from Policy Bazaar, before placing an order I asked for all the facilities I am going to get if I am buying from them .

Till date haven't received original policy document and nor resolution of issues raised by me after placing an order.

Pathetic customer support and lousy behavior. Would suggest ban on such sites an recomed every one not to use this site for any purchases....
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