Policy Bazaar Complaints & Reviews

I made the mistake of comparing health plans on policy bazaar.com. From the moment I had the quotes they started calling me and continued to call till 7:05 pm when I finally had to shout on the agent to tell him that I do not want the policy through them. The agent said he has the 'right to call me'. Is there such a right in our constitution? And then when I told him that I have decided to go with a policy through direct sit of a company he went after me to get the details of how and where from did I buy it. Pathetic company and over priced quotes. Buy from the insurer site directly. Useless to compare rates here a they add their own mark up.

Hi All, I purchase a apollo-munich health policy, and my mistake payment done 3 times, in favor of merchant. Your executive said it will revert within week period, and I had paid the same amount some other account also. After that have erroneous commitment from your executive I cancelled my policy. Now issue is the I received 3 payment out of 4 and merchant said they revert all 4 payment. Even you can refer the below line which I had drooped to mail there and no one gave any response. I am writing to mail last 2 months and only got the answer policy bazaar exuecutive are working on in and its revert it very soon. Today I had telephonic conversation with Apollo-Munich customer executive, as per his statement all 4 transaction has been reverted in your account (3 transaction to Axis Bank, and 1 transaction to HSBC Bank). So I have to clear to you, 3 transaction credited in our account ( 2 in Axis and 1 done in HSBC, Monthly statement submitted). Furthermore, on the time of policy purchasing payment done 4 time to merchant, but after erroneous advised by policy bazaar customer executive we decided to cancel the medical policy. Still we are waiting to positive response and passion for it, but now I have to warn you take very serious action on it soon. Above mail already sent to below mail domain: "[protected]@policybazaar.com" <[protected]@policybazaar.com>, [protected]@policybazaar.com, Care <[protected]@policybazaar.com>, [protected]@policybazaar.com, [protected]@policybazaar.com

I, was made to make the payment for IFFCO TOKIO, and it's more than 3 weeks, I had asked for cancellation as the policy requirements on the net were different from the actual requirements, and was intimated under various communication that the refund has been initiated, but inspite of 100's of follow up not got back the credit, do not know who to escalate, I've spoken to gentlmen Varu, Vinod, Ashish Yadav, Lavkush Yadav and countless telephone support team. Ramesha Dasharatha Ram - Mobile no[protected]

I applied for a loan of 100000 from ICICI bank through policy bazar. At the time of application they told me that I will get loan on : loan amount :100000 processing fee: 800 Rate of interest : 14.5 Loan period : one year. EMI:9002 . Now I got to know that they have approved loan of 103000 and I got only only 97464 in my bank account. Where RS 5536 is goes ? I don't know. All goes as pressing fees or they are doing this type of fraud without any fear in mind. Also I got to know that ICICI bank has approved loan on rate of interest is 17%. When I have I applied for 100000 how they can approve loan of 103000 ? I also don't get call before transferring money to my account. I was waiting for call so that I can ask my all query regarding processing fee and rate of interest but they transferred money without final verification call. They want to hide all those information because their main motive is to cheat public. Please have a distance from all private sector bank specially ICICI bank and also keep distance from fraud company like policy bazar. Regards, Swami [protected]

I purchase the Medical policy after that have some misunderstanding with your customer executive and he provided some false commitment that's way i cancel policy within applicable cancelation period, but today more than 45 days over then they are just asking me my bank statement and still i am requesting for the same. Till moment following them for the payment, please take some immediate action on it.

I've been getting too many nuisance calls from policy bazaar since I searched their site once. They just don't stop calling even when I clearly told them that I don't need a policy from them. These are the numbers that I've been receiving the calls from: +[protected] +[protected] +[protected] +[protected] +[protected] Worst company ever! Just stay away from them. They're collecting our personal info and selling it to the highest bidder.

I have been asked to pay the amount for my CAR insurance policy, for BHARTI AXA, but till today I am not received any policy and today its been told that they emailed me POLCY number but till now no EMAIL, I think i made a miskate by going with POLICY BAZAAR. how to cancel and get refund my amount i have padi 11399.00

Hi, I have paid 10304.00 Rs for L&T Health Insurance policy. This policy is decline 1 Month before but till date I have not received payment back. I have call so many time but they are not taking my call. If I call on another no then they are receiving call and they are saying we will call you after 10 min. But they are not giving any call. Please do me needful. Waiting for positive reply. Warm Regards Dhirendra [protected]

DEAR TEAM, I HAVE PURCHSED THREE POLICY AS PER FOLLOWING DETAIL ON DATED.28/10/2014 THROUGH POLICY BAZAR COCERNING PERSON IS PRADEEP KUMAR SHARMA EMPLOYEE ID-BE04146 .I WANTS TO CANCEL MY ALL THREE POLICIES WHICH ON LINE PAYMENT MADE BY ME BUT I AM NOT SATISFIED TERMS AND CONDITION FROM ALL THE POLICIES WHICH WAS WRONG INFORMATION HAS GIVEN BY CONCERNING PERSON AND ONE POLICY PAYMENT MADE THIRD PARTY PAYMENT WHICH WAS NOT ACCEPTABLE BY SBI LIFE INSURANCE CO. SO PLEASE CANCEL MY ALL THE POLICIIES WHICH WAS PURCHSED BY ME ON DT.28/10/2014 THROUGH PRADEEP KUMAR SHARMA BECAUSE I AM NOT SATISFIED, I AM TRYING MANY TIMES TO TALK MR.PRADEEP KUMAR SHARMA BUT I HAVE NOT RECEIVED ANY RESPONSE FROM HIS SIDE. KINDLY CANCEL MY POLICIES AND REFUND THE AMOUNT FOR THE SAME:- SR.NO. NAME OF PURCHSER AMOUNT PRAPOSAL NO COMPANY NAME 1 BEENA AGARWAL 15270/- 1GPZ020968 SBI LIFE INS.CO. 2. BHARAT BABOO AGARWAL 7303/[protected] NEW MAX LIFE INS. 3. BHARAT BABOO AGARWAL 9430/- S[protected] HDFC LIFE REGARDS, BHARAT AGARWAL [protected]

I have received call by policy bazaar and he told me to port your existing policy to star health but after 8 days he told me that your policy in not port to another policy due to sum inured amount due to this my existing policy date is due to enD.so kindly return my money

Hi Team, I am getting daily un - necessary calls from different financial institutions for selling their product. And when enquiring, they are telling that Policy Bazaar provided the contact details to them. We have trusted you and provided our contact details, please do not sell the client contact details and make cash out of it.

Dear Team, It is with much tenderness I have to narrate that the satisfaction level while working with Policy bazaar has been extremely unsatisfactory. I am not an employee of policy bazaar but a vendor who provides manpower to the policy bazaar. Though I have never heard any god comments in the market about providing manpower to policy bazaar but still at my own risk, I sent one candidate who got selected in your organization. While sharing the terms by Ms. Ekta, it was clearly mention that I can raise my invoice for the candidate after 45 days and when I did so, I was reverted that the payment will be made after the candidate has completed 90 days. I did not do anything and was merely waiting for the completion of 90 days of the candidate to receive money. After the completion of 90 days, I called up Ms.Ekta to enquire about my invoice but she never received any calls. I tried contacting reception was told that they cannot connect me as they have been told that they should not connect with anyone into the office. I called up Ms. Ruchi in Finance and was assured that my cheque will be released but it was never done so. Candidate Date of Joining- 12th May 2014 Invoice sent on – 19th May 2014 Completion of 90 days- 12th August 2014 Today 6th September 2014. Please revert on the same or else I have to take strict action against you all. Regards Megha Gupta [protected]

Hi, My phone number is Full DND activated. Still I am receiving call. Also at the discussion time with customer care I have mentioned that don't call me further, because I have already selected the product. Still the phone call is continued. This is really frustrating.

Ref: Max Bupa Customer ID:[protected]: Denial of claim I and my family were insured with The New India Assurance Company Ltd in the Good Health Plan through my Citibank credit card since 2002. Thankfully, we never had the need to ever make a claim. Unfortunately, we decided to port our policy to MaxBupa this year to their Family Floater plan. Since our policy date was the 28th of feb, we started the process in early january this year. We decided to do so through Policybazaar.com and the person guiding us through this entire process was Mr Vinod Kumar. After filling in innumerable forms via Policybazaar, we were told that the policy has successfully been ported. We were informed that only one year would be ported, but that would not make any difference to our cover since there would be no exclusions for any pre-existing diseases. Both o[censored]s being doctors and so being aware of the loopholes of mediclaim policies and the usual trend of health Insurance companies to deny claims and create obstructions for the claimants, we were very anxious about the pre-existing exclusions. We were repeatedly reassured by Mr Vinod Kumar that even though only 1 year was being ported, there were absolutely no exclusions and we had nothing to worry about since the newly ported Max Bupa policy would be treated as a 12 year old policy since 2002. Since both my wife and I are doctors ourselves and since we are both fit and well, we did not foresee any problems after being assured repeatedly that our policy would document the no exclusion part which is in fact mentioned clearly on Page 4 of our policy document. We confirmed this on receiving the policy documents and were again reassured by Mr Vinod Kumar. My wife had acute abdominal pain in end of june this year. Since we are both doctors, we initially treated this with medicines. However, when the pain persisted, she consulted a surgeon colleague and was advised a USG whole abdomen. This revealed the presence of gallstones. She had incidentally undergone a USG in june 2013, which had been reported normal, the report of which had been forwarded to Max Bupa. She has also been experiencing heavy periods for the past 6 months. Her Gynaecologist colleague felt that this should be investigated by a Hysteroscopy and biopsy since this was not settling with medication and cancer should be excluded in her age group. We were denied cashless benefit based on two allegations: 1.The gallstones were pre-existing. 2. The severe menorrhagia was not disclosed in the application form We refute these allegations because: 1. There is a USG report from june 2013 which does not show gallstones 2. Severe menorrhagia means heavy menstrual periods which is persistent and repetitive. My wife did not have a problem in january when we filled in the forms for Max Bupa for the porting of the policy. Her heavy periods started around March. So it was impossible for us to predict in January that she would start having heavy periods 2 months later.It is also not appropriate to expect us to fill in symptoms in the application form. Menorrhagia is a symptom, not a disease. On hearing of this denial, my wife repeatedly phoned Mr Vinod Kumar from the 31st of July to the 2nd of August since her operation was scheduled for the 5th of August. He was totally unable to help and appeared to be absolutely clueless about pre-existing exclusions. He had himself reassured us repeatedly at the time of selling the Max Bupa policy to us and so it was now shocking to discover that he had probably just quoted false information to us in Jan-Feb 2014 just to get us to buy the policy.. We feel extremely insulted and humiliated that after having an insurance policy for 12 years, we are still being treated with suspicion and disrespect. Even after personally talking to the Max Bupa doctors, we could not have this simple problem resolved, which leads us to suspect both the quality and the intent of their medical staff. My wife has undergone the surgery as scheduled on the 5th of August. The embarassment for us was our surgeon and gynaecologist colleagues initially refusing to take their due fees since the mediclaim was denied and it is awkward for them to charge us. This whole episode has left us feeling rather bitter and cheated. It reinforces our opinion that the primary aim of the insurance companies is to deny all claims, however genuine and legitimate they are. And the primary aim of organizations like Policybazaar.com is to make false promises to clients online and cheat them into buying policies. Most people are very suspicious about buying policies online, which you have just proved right ! I have made an official complaint to Max Bupa & will also forward this letter to IRDA to take action against Policybazaar.com so that you will think twice before cheating customers with fake promises and misleading them just to be able to sell them a policy. Yours sincerely, Dr. G R Vijay Kumar Senior Consultant Neurosurgeon Fortis Hospital, Kolkata Mob: [protected] E mail - [protected]@hotmail.com

Like someone had earlier mentioned I should have checked the reviews before signing up for my car insurance renewal with Policy Bazaar. Do not get taken in by The TV advertisements. The system totally sucks. They are there to fool gullible people and get them part with their hard earned money. No sooner you swipe your card be prepared for a long wild goose chase. They actually make you feel like a victim having committed some gross crime. Persons making the sales pitch can never be contacted again. The responses are ambiguous, misleading and add to your agony. I was one such a fool to have fallen in this never ending trap. Having spent nearly Rs 15000 on my credit card I am still running from a pillar to post to get the soft or the hard copy of my "0" depreciation insurance renewal for my Maruti Ritz VDI. I was made to understand that I would get my copy within 5 minutes, which became half and then progressively on to 24 hours to 48 Hours. It is more than 72 hours now and no sign of the policy. I called Bharti Axa gave them my application number and transaction number along with my vehicle number but they don't seem to have any record. Every call to either Policy Bazaar or Bharti Axa adds on another 12 to 24 hours for them to get back. The calls or mails are not returned. Look at the predicament, I can't drive my car because I do not have the active insurance. I am at a loss of nearly Rs 15000 with no one there to help me. I wish I had renewed my insurance with the local Maruti dealership. Another thing which comes to mind is that if this is what the renewal is then what would be the situation if there is a claim. NEVER NEVER NEVER again. Please trust your local agencies where you get the instant response and attach a face to someone who is handling your policy. If my policy is not delivered then I am positive that I will have to seek a redress from the appropriate consumer grievance body or court as the case be. If you want your peace of mind then STAY AS FAR AWAY FROM POLICY BAZAAR

when i was searching for a motor policy, the agents of POLICY BAZAAR kept calling me and suggesting different policy but now when i have paid them the amount for a new motor insurance policy, they do not pick up my calls and put me on call waiting for hours. They haven't sent the soft copy to me either. The details of my policy is as under: Company Name: Bharti AXA General Insurance Name : ADITYA SHARMA Application Number : 200300 Mobile Number : [protected] Email ID: adityasharma.[protected]@gmail.com Payment Amount (Rs Ps) : 18566.00 Payment Date :[protected]:29:43 Transaction Identification Number : MCMP[protected]

Hi, I visited policy-bazaar 3-4 days back to compare insurance for my car. Earlier insurance for car was on previous owner's name and was expired. After making a search I got a call from Javed Khan who told me about some policy and convinced me for it. He asked me to wait for 2 days as Friday was off for him. On Saturday I got call from him, and he asked me to make payment immediately. I insisted that he should send me policy document or whatever he has promised on phone by mail, but he told me company has restricted out going mails facility. He shared the link through his team lead Umang Tondon and asked me to make payment immediately. I was into something else but still I logged in and did the payment. Then real annoying part started. He asked me documents after that and I shared it in another 5 min. Then I started getting calls from him, his team mates shahank, rishi and one more name I forgot. they were telling policy will get rejected as I have CNG and I have to take my car to insurance company office. But this was the thing I had already told them on the phone and I had provided all the details asked. I received 8-10 calls from team which were giving me non-sense suggestions. I told them to refund me money and cancel the policy, for that also it become my problem and they said they can not do anything. While taking payment why you people are in so hurry? Also because of your team, I have already lost 5 days and so much time on call and I am not sure about my money as I havent received any written communication regarding cancellation of policy. I have taken many insurance online but never had to speak so much on call in any of those policies. I regret my decision to trust policy baazar team.

Dear sir/Madam, I have purchased policy from Policy bazaar.com.My Application no is 17594794. I have bought Aviva young scholar secure plan on 28/06/2014. from plociy bazzar. They have deducted the amount of rs 25773 on 28/06/2014. Till now 22/07/2014 my policy have not been activated.I have sent my document to your agent Prashant singh code-BE00309. on 05/07/2014.When i talked to him he said that he had received the paper and have sent it to aviva on 10/07/2014.Now 9 days later i haven't receive any confirmation email from Aviva right now. I am regretting my decision for buying policy from policy bazaar. huge advertisement but poor service. My premium amount Rs 25773 is blocked for a month. Kindly look into the matter asap. And please tell me what to do.

CHEATED by religare and helper POLICY BAZAAR {ASIF SAIFI)...

Asif said to avail religare policy by cancelling the icici policy

BIG CHEATER
CLAIM AMOUNT is about 1, 40, 000.

I had availed the policy (Policy Number:[protected] in year 2012 in the company Religare health insurance through the third party POLICY BAZAAR on the behalf of customer care name “ ASIF SAIFI”.
During the availing of the policy, Asif donot told the complete information about the policy.
When I need the claim from the company for my treatment for stomach infection, Religare rejected cashless and then reimbressment.
Religare said you had undergone the laparoscopy treatment, so you are OUT OF POLICY COVERAGE.


Name :Deepak kumar
Policy number : 10004777

Hello My Name is anand, Living in gurgaon. 2 days back I went to PolicyBazaar.com to check one of the policy.

Look like I did biggest mistake to visit this [censored]ing site. Every hour they calling me and said that "Sir you have vistited PolicyBazaar.com and R u interested.."

I am agree with one time, two time but not for 100 time and one more thing who told to that called me again again.

Please do some thing.. very much upset with call.

Thanks
Anand Singh