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Provogue India Complaints & Reviews

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1.2
Updated: Apr 19, 2025
Complaints 881
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210
Unresolved
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Warranty claim. They have taken away the watch purchased and have done nothing since then. The emails are not answered nor they pick up any calls.
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Not received consignment - HDFC bank offer but status says completed
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Regading pathetic service from Provogue Order # 153705098

Provogue India reviews & complaints page 8

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R
rajesh_28585
from Bengaluru, Karnataka
Feb 10, 2017
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Order not deliver -392357067

Address: Chennai, Tamil Nadu, 600097

I ordered Canvas duffle bag two months back with order number[protected] I still didn't receive the bag yet, multiple time I tried to call your customer care number [protected] but there is no response. I also placed a complaint on the same portal I didn't even get any proper response for that. Worst part is you didn't even intimate of delay in delivery......
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Kasala111
Feb 9, 2017
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I didnt receive the Canvas duffle bag which i have ordered, order number 392339560

Address: Hyderabad, Andhra Pradesh, 500083
Website: HDFC

I ordered Canvas duffle bag two months back with order number[protected] I still didn't receive the bag yet, multiple time I tried to call your customer care number [protected] but there is no response. I also placed a complaint on the same portal I didn't even get any response for that. If you really cant deliver the product can you return back the money, worst part is you didn't even intimate of delay in delivery....
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BagaiDimps
from Noida, Uttar Pradesh
Feb 7, 2017
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Non delivery of bag

Address: 122001
Website: www.provogue.com

Hi there

Branded name but a #### services.. I ordered one bag on 1st dec it was expected to deliver in 28 working days its been more then a month and so far i haven't received the product.. A guy called me a month later asking if i have cancelled the order & promised to deliver in next 24 hours.. and so far nothing.. before coming online for this tried to resolve by calling their customer care dropped a message on their...
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T
tweety1786
from Mumbai, Maharashtra
Feb 3, 2017
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Worst quality wallet and watches

Address: Thane, Maharashtra, 421302
Website: provogue.com

Had ordered a wallet thru icici net banking coupn code. received a third class dirty product . Looks like someone has used and thrown away. its not worth even 399 which was charged for packing and delivery
please be aware and do not buy these PROVOUGE products.
Wasnt expecting such a low quality product from a brand like provogue. Not sure if the company is doing this fraud or someone else is using and using the brand s name...
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P
pmkumar
from Taliparamba, Kerala
Feb 1, 2017
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Return of products and refund

Address: Mumbai City, Maharashtra, 500041
Website: www.provogue.com

Hi Sir,
I order cloths from Provogue online shopping. They done courier with wrong sizes of trouser.To Retrun back the package we need to take "customer care at[protected] to open a return authorization request" this phone number we can never contact with customer care people. And other phone number is[protected] will never work. how to return?...
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A
ankur21sharma
from Mumbai, Maharashtra
Jan 30, 2017
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Order not deliver 392445139

Address: Bhopal, Madhya Pradesh, 462041

After writing so many times still no response.My order no[protected] is still showing in transit.I have checked some of the order no. which has been placed after my order has been delivered.Pls check and deliver my order on urgent basis.This is the fourth mail I have written but no reply has been received from your end.

Pls check and deliver my order on urgent basis.

A Sharma...
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R
raghu553
from Bengaluru, Karnataka
Jan 26, 2017
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PROVOGUE ICICI offer not received

Address: 560078
Website: www.provogue.com/icicitransaction

DEAR TEAM PROVOGUE,

THIS MAIL IS REGARDING THE ORDER REFERENCE NO '[protected]' on 30th of Nov 2016.

I've placed an order for PROVOGUE bag using the code ICICINT16 on 30th Nov 2016, but still now I haven't received the package. I've checked with ICICI customer care they told the order was sucessfull.

So request you to let me know the status on delivery, else refund the money.

Regards,...
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A
ankur21sharma
from Mumbai, Maharashtra
Jan 24, 2017
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Order no. 392445139

Address: Bhopal, Madhya Pradesh, 462003
Website: www.provogue.com/complaintsform

Hi,
I ordered (Order no[protected] provogue watch on 11 jan 2016 and made the payment through icici. I got confirmation mail stating payment is successful. Its been 14 days and i didn't get any update from provogue team. When i check the order status in provogue website, its showing in transit from the day beginning. I sent mail to [protected]@provogue.com and also to [protected]@icicibank.com but its of no use. I didn't get any reply from them.br...
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R
rnallamothu2
from Delhi, Delhi
Jan 20, 2017
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Sun glasses as an offer has not been received but status changed to Delivered

Address: Bangalore, Karnataka, 560037
Website: www.provogue.com

I receive a promo offers from HDFC for free sun glasses. only i need to pay shipping charges 299/-. I paid using my net banking . the order no is[protected].
While ordering informed that within 28days delivery will be.i ordered on Dec 14 2016. i received a message from autogenerated one saying that product was out for delivery and the invoice no is 7011804. in the provogue my account AWD no is updated[protected]. on 9th jan 2017 i received...
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Bharat Bisht
from Siwan, Bihar
Jan 16, 2017
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Non-delivery of product

Website: www.provogue.com

Dear Team, I have ordered a product from Provogue under scheme of HDFC bank and paid the amount in advance from debit card. Order No. is[protected] on 4th December, 2016. As per company's time period, product has to be delivered within 28 days. Till today i have not received the goods. I have been trying to contact their customer care number from so many days, but no-response from their side. Even though i have registered my complain in their...
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S
santoshmca29
from Delhi, Delhi
Jan 16, 2017
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Return product in order number# 392434626

Address: Gurgaon, Haryana, 122001
Website: www.provogue.com

I have initiated a return request of the order ##[protected] on 5th jan.
But still no has come to collect the bag.This is really unexpected how the prorogue team is working.
I did shopping first time by keeping mind that this is very big brand and it will be great by doing shopping with them but this was very bad experience.

Please take this product return and refund my money ASAP....
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S
shoaib.ansarri@gmail.com
from Jawad, Madhya Pradesh
Jan 13, 2017
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Payment deducted from Account but order conformation still not receive

Address: Dhar, Madhya Pradesh, 454775
Website: www.provogue.com

Dear Provuage Team, Just now I have an one order & my payment has been deducted from my account but order failed. i for an Error "An Error Accured in the process of Payment", and there showing my order #[protected].
Please refer below transaction ID & refund my payment or Make my order success. PD Transaction NO : CTX[protected], Auth ID- 821093
transaction message - Successful

Please reply on priority...
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P
pragnesh_ec
from Surat, Gujarat
Jan 13, 2017
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Return pickup but not deliver replacement

Address: Ahmedabad, Gujarat, 380026

: Dear Team, I receive Madufacturing defect product on order NO :[protected]. As per customer care request they pickup my product back by delhivery : DELPROV728 on 5th Jan 16. I got mail from customer care your product has dispatch order no :[protected] and u will receive in 5-6 days. Its already 6 days pass but still i didn't recceive my product. Please do needful on earliest. call me for calrification, regards, Pragnesh M-[protected]...
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V
Vrinda Bhayani
from Mumbai, Maharashtra
Jan 9, 2017
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Order cancellation complaint

Address: Mumbai City, Maharashtra, 400079
Website: www.provogue.com

Hi,

I placed an order with HDFC offer and lodged complaint for cancelling the order and refunding Rs. 299.

Thrice raised complaint for cancelling the order and called so many times to customer care but no response.

Finally emailed on [protected]@provogue.Com for getting the order cancelled but then getting a reply that it will get shipped in 5-6 days
How can such a reply be dumb, customer is...
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J
Jawwad2409
from Hyderabad, Telangana
Jan 6, 2017
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Ladies purse

Address: Mumbai City, Maharashtra, 500028
Website: www.provogue.com/icicicreditcard

ICICI bank is given offer for credits cards 1st transaction that we get provouge products worth Rs 2000 free only shipping we have to pay.

But when we order the actual product is such cheap its not worth of 200 Rs also and we are ending paying up shipping charges of RS 400.

SO both the provouge and ICICI bank playing fraud with the customer and cheating them in the name of offers...
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R
Rakeshchand
from Noida, Uttar Pradesh
Jan 6, 2017
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Product shown is dfiffrent and delivered one is different and worst104332-EA-310-F Canvas duffle bag Provogue

Address: 110096
Website: www.provogue.com/sales/order/view/order_id/2199433

104332-EA-310-F
Canvas duffle bag
Provogue. Delivering fake product .
Cheating with customers,
What they was showing in the ads is different bag but deliverd one is diffrent jute bag .
And taking more than one month to deliver the fake product. After Two times calling to customer complain they did not pick the call, useless customer care .govt must take action against provogue ....
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V
Vipul Likhar
from Indore, Madhya Pradesh
Jan 5, 2017
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Duffel bag by provogue (HDFC offer) is worst.

Address: Indore, Madhya Pradesh, 452011

Hello,
I m vipul likhar. I have brought an duffel bag in additional discount offered by hdfc bank.I received my ordered product and its quality is worst. The image online was very different from the one which i have received. And it Looks like it is a roadside toy, It is too small in size and completely rubbish. I just want my money back. My order no is - #[protected].

Regards,
Vipul Likhar...
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S
saurabhbaranwal
from Pune, Maharashtra
Jan 5, 2017
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Not received provogue Canvas duffle bag after a month of order.

Address: Pune, Maharashtra, 411033

Hi,

I ordered provogue Canvas duffle bag through HDFC net banking on Dec 5th. Following is the mail I received after order but no progress on it yet.

Can I get some status on it?

"Hi Saurabh,

Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints...
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D
doshipo
from Pune, Maharashtra
Jan 5, 2017
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Resolved

I didn't get any message or mail regarding order that i placed.

Address: Ratnagiri, Maharashtra, 410501
Website: www.provogue.com/onepagecheckout

Citrus Provogue — I didn't get any message or mail regarding order that i placed.

I ordered a product online from "http://www.provogue.com/hdfc-offers" and "http://www.provogue.com/onepagecheckout", which is sun glasses and i payed Rs.299 for this product but i didn't get any message regarding order.I don't have any order reference number but have a number from my transaction details that is[protected]. So please...
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A
abhimanyu16
from Pune, Maharashtra
Jan 2, 2017
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Resolved

Ordered provogue bag not received

Address: Mumbai City, Maharashtra, 302021
Website: www.provogue.com

Hi,

I have placed an order on 6th december for provogue duffle bag worth rs 299 from the hdfc bank portal. The payment was done by internet banking.

I have tried calling their call center but no one is answering it. Below are the order details:

Order no[protected]
Item: canvas duffle bag
Payment method: citruspayment

Please help to get the refund or the product.br...
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