Claimed

Puma Complaints & Reviews

1
Updated: Oct 25, 2024
Complaints 591
Resolved
91
Unresolved
500
Contacts

File a complaint to Puma

Having problems with Puma?

File a complaint and get it resolved by Puma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Puma reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Deepmala Manna
from Bengaluru, Karnataka
Dec 13, 2018
Resolved
Report
Copy
Resolved

refund not processed

Address: Bangalore, Karnataka, 560047
Website: in.puma.com

Return request placed on 22nd november. Today being 13th december the refund is not processed. Worst customer service. Pathetic email responses. No one bothers to help the customer. They disconnect the call after placing on hold.
Every time i contact them its said i will receive the refund in 2 days, its been 21 days now and no refund. The bank details shared with them is incorrect as per the cx service rep (Thats my only bank account)....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Poonam Kashish Balwani
from Barghat, Madhya Pradesh
Dec 5, 2018
Report
Copy

no response about defective product and ride behaviour of outlet owner

Address: Indore, Madhya Pradesh

I hereby have a complaint that I purchased a pair of shoe from puma outlet, Tower square, Indore (Madhya Pradesh), which torned out twice in a month. I complaint about it many times but there was no response from owner.Finally I called her and told about the product defect. She was very rude to me and denied to return the shoe. Please take a strict action about it....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Samadhan Katkar
from Mumbai, Maharashtra
Nov 17, 2018
Report
Copy

puma ferrari ls black perforated leather laptop backpack

Address: 400080
Website: samadhans2005@yahoo.com

Hi, my name is Samadhan Katkar and I purchased this Puma backpack from R City Ghatkopar, the product description itself is fake as it says its a leather bag... The truth fact is leather does not peels off and the same threat was cleared by the Store Manager when it was purchased, please check the bag photo... It's a self explanatory. Kindly replace or refund the money ASAP....
Helpful
Found this helpful?
Write a comment
Report
Copy
I
imans
from Pune, Maharashtra
Sep 27, 2018
Report
Copy

regarding my new shoe damage

Address: Pune, Maharashtra, 411046

Hello Sir/Mam,
Greetings for season,
I purchase a pair of shoes(article code[protected] from puma outlet (city pride)pune on 28/07/2018. With in 2 month I notice tear in the front part of shoe (net look like transparent from nose of shoe, I mean see my sock from nose of shoe). So please repair or replace my shoe as soon as possible. I also attached some snap shots of damage part of shoe and bill. I am wait for your fruitful...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Suhitbanerjee
from Kolkata, West Bengal
Sep 24, 2018
Report
Copy

puma company

Puma customer service worst,... No service center in kolkata,... Customer care told to go to showroom to repair, but 2 showrooms refused to repair, rather advised me to buy new shoes,... Contacted customer service but got no result... They are continuously telling to buy new shoes,... But no reply to my problem, why they don't repair their own shoes??...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
puabhishekma
from Hyderabad, Telangana
Aug 30, 2018
Report
Copy

black mesh puma shoe everfit

Address: Ranga Reddy, Andhra Pradesh, 500084

I bought a Puma black shoe around 4 months back of more than Rs.5000, but I have noticed tear in the front part of the shoe. My friend also bought a same shoe and he have a problem with sole being disoriented resulting in ankle twist.
If there is problem in mesh shoes, stop manufacturing them. I have a big fan of Puma shoe but not anymore. I also have a PUMA shoe with BMW branding. never had problem with that. But this one is torn...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suhail Solkar
from Mumbai, Maharashtra
Aug 6, 2018
Report
Copy

my puma sandals pair is not satisfactory please take notice and help me.

Address: Mumbai City, Maharashtra, 410206

I have been a regular puma customer but its disappointing me to know that recently i picked one pair of sandals from puma store and its soo slippery that it cant sustain even on normal watery surfaces. Its very much disappointing and the store men are not ready for an exchange. Please take notice of it i don't want myself to lose trust on puma. I am a regular customer. Please atleast help me getting a replacement or so. Thankyou....
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Preeti jakhar
from Delhi, Delhi
Jul 28, 2018
Report
Copy

about poor quality of shoes

Address: 19054601

I have purchased softfoam puma shoes worth rs. 5499 in month april 2018 from kamla nagar showroom, north delhi. But within a span of 3 months, i'm feeling very uncomfortable during walking.in right shoe, inner side the foam has torn and somthing plastic thing pinches my knee every time from backside.
If this is happening... Then what about our priority to buy a pair of sach branded shoe. With this amount we can buy 4-5 pair local shoe....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
shailymittal
from Delhi, Delhi
Jul 24, 2018
Report
Copy

got defective shoes. 5500 is stuck with puma

Address: New Delhi, Delhi

I bought puma shoes for 5500. They were defective so i returned it within a week. They gave me 5500 slip after 15 days. I tried in 4 different puma store and didn't find any good shoes.
And that slip is not working in any other store when they promised it would.
How it is my problem if you give me some defective thing and doesn't even give me my money back.
Phone number:- [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Virat Pant
from Kota, Rajasthan
Jul 24, 2018
Report
Copy

full length tights

Address: Udaipur, Rajasthan, 313001
Website: Costumercareindia@puma.com

I had bought full length tights for my wife from puma store udaipur shastri circle road. All steachs of lower had losen up and i had submitted that lower 1month after after purchasing that. This is the worst experience of purchasing from puma plz kindly look into the matter and exchange the article

Purchase date 2/2/18
Store 061a
Receipt no 1597...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shreya_sharma
from Suriapet, Telangana
Jul 13, 2018
Report
Copy

refund not processed since 4 months

Address: Bangalore, Karnataka
Website: www.puma.in

Its been 4 months since i have not received my money back. The customer care officials are the worst at responding to emails. Extremely poor customer service. Nobody picks up the contact no. that is provided. I have sent multiple emaila to chase them. They donot reply. Till date, the money has not been reflected in my account and also the passbook. Totally frustrating....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Samarth Sehgal
from Delhi, Delhi
Jun 27, 2018
Report
Copy

product not delivered/shipped

Website: in.puma.com

I ordered from the puma online store and it's been more than two weeks since my order and it has not even proceeded from step 1 (There are around 6-7 steps before delivery). I was promised that the product will be shipped within 5 working days but nothing happened. They are not picking up the call[protected] nor replying to my mail.
Order #[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rahul mayer
from Mumbai, Maharashtra
Jun 23, 2018
Report
Copy

windcheater

Website: customercareindia@puma.com

I recently bought a rain jacket from Puma store in Dahisar after a week i found the Windcheater to be useless for me so i went back to the store and asked for a refund. I had the bill and the tags with me. The jacket was not even bought under any discounted price but still the manager over there refused to give me a refund.
I am a regular customer of Puma, my bag my shoes everything is of Puma. Did not expect this kind of answer from...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
SONU GUMBER
from Coimbatore, Tamil Nadu
Jun 22, 2018
Report
Copy

about claim my shue

Address: Sri Ganganagar, Rajasthan

Respected sir/madem
My name is sonu gumber and i'm from sri ganganagar disst. (Rajasthan 335073). I purchased a shue from your puma showroom which is placed in sri ganganagar (Rajasthan) named by m/s sunny enterprises.
And after two month there was stiching probplm in shues
I went to the showroom and they fill the customer claim form and tell me that your shue will be claim in 15 days
And now 1 month crossed they...
Helpful
Found this helpful?
Write a comment
Report
Copy
E
Elismary George Thayil
from Bengaluru, Karnataka
Jun 16, 2018
Report
Copy

product not received

Address: Bangalore, Karnataka
Website: www.puma.in

I would like to start by saying puma has the worst customer care support! It has been almost 3 weeks since i ordered products from puma and i faced so many issues
1) the discounts were not applied at the time of payment and i ended up paying 1500 more
2) i mailed to your customer care saying i wanted to cancel the order and do it again and i also got a reply from them saying i could cancel but the next day i get a message saying...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
MrPvp009
Jun 14, 2018
Report
Copy

wrong product shipped - order 100104268

Address: Pune, Maharashtra, 411048

Hello team,
I am still waiting for a reply on my below query.
I ordered for green track suit but blue was shipped and for my wife it was supposed to be black with white hand stripes, but shipped completely back color and size is also incorrect.
Hence would like to return this order. I tried calling your toll free number[protected] but there is no voice playing at all its just blank.
Please reply at your earliest....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Varshini Yathish
from Kollegal, Karnataka
Jun 8, 2018
Report
Copy

payment not received

Address: 570009
Website: puma

I have returned my products a month back.
I have not received refund.
I called and they say i ll get by 7 to 10 days but its been 15 days
And my order numbers are
[protected] and[protected]
I cannot able to call them also. And they wont reply to my emails.
They reply after 3 or 4 days, and they say it will initiated in 3 days. But i have not received any amount in my bank. Really not satisfied with...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
saisidharth89@gmail.com
from Mumbai, Maharashtra
May 23, 2018
Report
Copy

complaint against football gulose

Address: Solapur, Maharashtra, 413008
Website: www.puma.com

Puma brigaed road store is making fool four us to telling that to buy the keeping glouse so i order but they not told that it is only on one pice of glusoe for 1299 and they order fotball gulose so we consumers are being fool so we are being fool so we are doing police case so we dont know anything about whats going to happen i not hope from puma so plz tell them return money or buy real cricket keeping glouse ok...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditiamlan
from Palasbari, Assam
May 17, 2018
Report
Copy

im complaining about wrong shoes sent

Website: Www.puma.com

I had ordered a pair of shoes online which i ordered pink in colour but it was sent in black colour nd the size i ordered was 7 but 8 was sent to me.. Nd now wen i ask for refund i’m told about the procedure which is 10 -15 days the money would be transferred.. The customer care executive mr rajmohan was so aggressive nd rude was just not listening to me, just kept saying that’s our procedure, that’s our procedure... Will u people look...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
naishasachwani
from Mumbai, Maharashtra
May 8, 2018
Report
Copy

issue regarding quality of puma shoe

Address: 400095
Website: Puma.in

Hi,

Please check the image of the puma shoes purchased less than a year back, it has started tearing off at the corner of both the shoes

This is just not acceptable that within a year shoes should start tearing, i have used puma in d past too but this is really pathetic quality

And to think kotak is sponsoring cupons for puma! I will definitely take this up with the kotak marketing team
br...
Helpful
Found this helpful?
2 Comments
Report
Copy