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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 15

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J
Jagdish Karki
from Haldwani, Uttarakhand
Nov 5, 2020
Feb 15, 2022
This thread was updated on Feb 15, 2022
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Not refunding my hard earned money

I have bought a football from puna official website and after delivery of product I was not satisfied with the product so i had made my mind to return it and i returned it. After reaching warehouse of puma I mailed puma regarding my refund the told me that it'll take 7 to 10 business days, then I waited for 10 days still o hadn't get any refund then again I mailed and talked to puma customer care and they told me the same "we have checked...
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faiocruz
Nov 3, 2020
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Not sending me my Refund order #100860942

I'm seriously fed up with Puma ihave been calling them everyday twice its like talking to an machine or a robot same damn response everytime i speak with them just playing a game with us like we don't have anything else to do seems like they are earning alot from our calls and keeping us engage giving same response everytime that they gonna sent the Refund link within 24 to 48 hrs its been 14 days since i return the product and 10 days since...
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Akhilavr
Oct 22, 2020
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Puma Logo has damaged

Address: M venkatayapalem, In front of water tank

I purchased a puma sports jacket from store and i didn't even wear that but logo has damaged...
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Rudrakshi02
from Muzaffarpur, Bihar
Oct 21, 2020
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Refund not processed or given by puma

Website: www.india.puma.com

Hi I placed an order for puma shoes worth rs. 4249 on 19th July order Id[protected] and return request was placed on 4th august and return was picked up on 5th august. Since then I have been following up with puma for the refund and there is no proper response on the refund status.
Their customer care number given on the website has suddenly stopped working I am communicating via mails and every time they say that they will process...
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Ruban Kumar
Oct 14, 2020
Aug 14, 2022
This thread was updated on Aug 14, 2022
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Refund amount not credited even after multiple follow-ups

I purchased a shoe online fr puma India site and it got delivered. Fitting was not perfect for my running so I returned back the next day itself. This happened on Aug 20, After that u received redeem link to get my money but it got expired then another link generated and that too got expired. After a week I didn't get any mails/messages for my refund amount so I contacted them and mailed them. The customer agent told you will get the link...
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Adhiraj Grover
Sep 26, 2020
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fraud:- refund money not received even after shoes returned on the same day.

Address: No. 509, CMH Road, Indiranagar, Bangalore - 560038, Near Fab India

I purchased a pair of sports shoes on the website and it came on time.
I paid by cash directly to the delivery person. I tried the shoes but they were not appropriate according to my feet. Within couple of minutes of my purchase i requested return of shoes. The person came and took away the shoes on time. I kept calling the consumer care team and they say you will get a reimbursement link within 24 hrs or 48 hrs. The link came but...
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Tnaniket295
Sep 13, 2020
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Product was missing in package

I have ordered a puma tapered woven men’s running pant on 10th july 2020, on 14th july the package was received but when i opened it was a paper instead of the product. I was afraid because i paid 3499 rupees online but not received any product. Then i did a mail regarding this problem to puma on 14th july. I received a call after 4 days, i answered the questions they asked, but till now i have not received any solution for my problem....
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Garvita Singh
Aug 15, 2020
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it's about a puma lower

Address: Sanjay place, agra

I bought puma lower 3 days back on sale which costed me around 1, 600₹ from a lifestyle store and to my surprise after one washing it started to show lint balls on the clothing. It’s very sad to see to invest such huge amount on a clothing only to see pilling in the end, that too after one washing!...
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rushigrover
Jul 14, 2020
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puma mercedes t-shirt shade issue

Address: H NO 186 NEW DEEP NAGAR, CIVIL LINES

Hi, i had bought black color puma mercedes t-shirt on 2 june 2020 from ludhiana punjab.
Bill date - 2 june 2020
Article no[protected]
Transection no:- 11814

My t-shirt looses all color richness after couple of washes. A white patchy layer clearly visible on the surface of t-shirt. Its collar also start curling.

I request either change my t-shirt or permit to replace with other product....
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Aman114
from Hāora, West Bengal
Jun 21, 2020
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Overpriced product

Order no :[protected]

Read this out.

Two complaints.

1. The refund has not been initiated yet. All the policies clearly mentions out from the time the product has been picked up. I need my money on an urgent basis.

2. The product which i have returned, you people are selling it at highly overpriced rate.
https://ajio.page.link/GEsJ3jEK1sQ1ZQFo6

I want my refund...
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dinesh221216
Mar 3, 2020
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shoes damaged within one month

I am so disappointed about puma shoes. I have brought puma shoe at ecr showroom, i have brought on 26th dec and it got damaged within one months. One of the worst quality. I have raised an compliant at the ecr showroom, they are saying they won't accept the shoe because shoes which was sold at 60% above they won't consider warranty. Hereafter will not buy any product in puma... Worst customer service...
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Pavan_chavaan
Feb 27, 2020
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puma sailing very bad quality product during the sale

Address: City center mall nashik, Nashik, Maharashtra, 422001

I was client of puma since 11 years and I have purchased many shoes from puma store and puma online website from last 3 years and never had issue with products...from last session I purchased two shoes from puma store city center mall of nashik and found one of my shoes got soul crack after use of two days. Hence I reported issue to shop owner and they ask me to submit shoes for replacement. After few days later they called me and asked me...
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Ritik singh 1111
Feb 12, 2020
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about the puma shoe

Address: Tech connect retail private limited, 400051
Website: Flipkart

Respected sir,
I have purchase a shoe from flipkart on 13/11/2020... But the logo of the shoe was coming out... I have complained about this to flipkart they told me to wear and further if comes out... Then complain it to puma... I have done this but they are giving me cash credit... I just want my refund in cash or in my bank account... Please help....
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V
vikas296
from Noida, Uttar Pradesh
Dec 29, 2019
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company is not replacing the defective item

Address: Gurgaon, Haryana, 121001

I bought a track suit (Rs. 3999) last month. It got some defects and i went to store yesterday to exchange it. Immediately it was replaced by the store manage and i bought an another article after topping up 1000 rs more.

This morning when i wore it, it developed some holes while adjusting from the back side because of its poor quality. Immediately i called to store person and informed about the defect. Then i took it to store...
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Nitin Bolli
from Nagpur, Maharashtra
Dec 24, 2019
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my complaint for replacement

Address: Flat no.26/3 markandey Yantramagdharak laghudyog solapur, Solapur, Maharashtra, 413005

I had purchased shoes befor 2month ago. Now it got damage many side means thread remote, i had purchased many shoes from ur solapur store, i am happy to by puma shoes and i like it, but this time disappointed. I had buyer for 3750all, i request u pls replace me that product for this time. Pls help me in this for this case and approval for same shoes.....
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Akash32
from Mumbai, Maharashtra
Dec 8, 2019
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fraud product

Address: Ground floor,269,Abu lane,Meerut, Meerut, Uttar Pradesh

I purchase a track pant from puma store located at ground floor, 269, abu lane, meerut.
Cuatomer id:49000633

I single use and aingle wash the colour fade away and the patched of light and dark colour left out. I can't wear it and go out.

I have never seen/used such low quality product in my life. Even the road side/flee market product is also better then this. Completely looted feeling. I am befooled...
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snjvsaini
from Gurgaon, Haryana
Nov 28, 2019
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quality issue and return process not completed from last 10 days till now

Address: U-31, Basement, Green Park Main, New Delhi, New Delhi, Delhi, 110016

I had purchased a puma shoes from amazon on 27th october as the purchased i'd is 171-[protected]. As per the quality of shoes is very bad. Its not even a month my shoes fabric tore from 3-4 sides. As per big brand of puma i didn't expect with it. Even i had mailed to your customer support above the same but yet waiting for return proccess which is not yet complete till date from your end. Kindly look into this matter and refund my hard...
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Palak28
from Delhi, Delhi
Nov 28, 2019
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customer care services of puma

Address: Kota, Rajasthan, 324006

I want to return a product purchased from puma website, but no one is picking up the call and i am not able to contact puma for making a return request. There is no other way to contact them. Please suggest what to do now. My order number is[protected].
I have tried to call them many times but there is no response. If there is any alternate number please help me....
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Nazeema92
from Delhi, Delhi
Nov 2, 2019
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complaint regarding the shoes I ordered

Address: 411013

Hello
I have been trying to get in touch with puma online store on the hotline number on urgent basis and there is no response and i as a customer am very disappointed in puma since i have products to return and if it runs out of time the store may simply cause another problem and there is no response at all from the brand!! It is highly disappointing
Looking forward to your reply as soon as possible
Thank you....
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Prashanth Bc
from Delhi, Delhi
Oct 30, 2019
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puma ketava flip flops

Address: Rajaghruva hostel, Ssit campus, Tumkur, Karnataka, 572105

I brought it in flipkart since 2weeks ago.. It's now torn apart due to poor stitching upfront above the flip flops... Is this puma or any other local companies.. Let me guess this is #.. Making coustomer as fools in the name of brand.. I[censored] replace my flip-flops then it's ok or else i vl go to other companies and i vl recommend others also not use puma brand anymore...
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