Claimed

Puma Complaints & Reviews

1
Updated: Oct 25, 2024
Complaints 591
Resolved
91
Unresolved
500
Contacts

File a complaint to Puma

Having problems with Puma?

File a complaint and get it resolved by Puma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Puma reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
Ekansh Sahu
from Mumbai, Maharashtra
Oct 26, 2019
Report
Copy

puma damage shoes

Address: Jhansi, Uttar Pradesh, 2840002

Hi, this is to inform you that i have buyed puma shoes online from flipkart. It has been only 6 to 7 times that i have wored them and now the upper net of the shoe is tearing. Not only in one shoe but in both the shoe the net is tearing out. This is very disappointing. I hope you will take some actions towards this. I want you either to repair the shoes or to replace them. I am sharing below some pictures for the proof. Will wait for your...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
C
CA Abhay Shah
from Mumbai, Maharashtra
Oct 15, 2019
Report
Copy

hole found in puma men's mega nrgy knit black asphalt running shoes

Address: A-9, Mayurpankh society, b/h Parul flats, shivranjini, satellite, Ahmedabad, Gujarat, 380015

I have bought puma men's mega nrgy knit black asphalt running shoes through amazon dated 16th july, 2019, order id being[protected]. However within 90 days i. E. On 14th october, 2019 the left leg shoe has hole being popped up out of nothing. I have been regular purchaser of puma, however i am shocked to see that the quality of these shoes provided are below expectations. I want replacement as there is manufacturers warranty available....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammed Irfan Bedra
from Mumbai, Maharashtra
Oct 14, 2019
Report
Copy

puma entrant slip on mu idp running shoes for men

Address: Dream fashion kids wear near, 574227

I purchased pumma entrant slipon mu idp running shoes for men 3 month back i use only 2 time but its gum default side fully damaged so i am requesting to recive my complaint as soon as u possible

.   replace all...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Devisk
from Chennai, Tamil Nadu
Oct 11, 2019
Report
Copy

money deducted but order not placed

Website: in.puma.com

I had tried to order shoe from Puma on 30th september 2019 for rs.2799.I had emailed and called them several times.Each time they are giving different reasons, while I am asking them why they are not transferring the amount back to my account.I even contacted the bank and they said the amount is not with them. Now that, Puma has agreed that the order is not confirmed. Till now, the issue isn't resolved.I just came to know so many consumer...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rahulsingh9
from Mumbai, Maharashtra
Sep 28, 2019
Report
Copy

defective puma shoes received from authorized puma's seller online

Hello, i bought a pair of puma shoes online from flipkart's "retailnet" seller, which is an authorized puma's seller. But the product i received is defective. It has threads coming out of stitches and even the product didn't have tags on it.
They are in warranty of 90 days.
Order id od[protected]
When i called puma customer care number to claim my warranty they told me since i bought these online they can't replace...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Swati Sohota
from Mumbai, Maharashtra
Sep 20, 2019
Aug 16, 2023
This thread was updated on Aug 16, 2023
Report
Copy

payment deducted by net banking but order not placed

Address: 5708 luv kush nagar near chota dera lal badshah, Nakodar distt jalandhar, Jalandhar, Punjab, 144040

I ordered from puma website and paid at the same time with net banking, my cart got empty and the cash was deducted from my account for which I got message from my bank, but I didn't got any message from puma about my order or confirmation of order. I emailed about this many times but they say they have no order about this, but the money is deducted at the same time, for which I have proof in my bank statements in which the money is transferred...
Helpful
60 other people found this review helpful
60 found this helpful
5 Comments
Report
Copy
8
8556001229
from Karnal, Haryana
Sep 16, 2019
Report
Copy

about your hybrid shoes of puma company

Address: DELHI, Karnal, Haryana, 132001

Dear sir
I am nitin here i have buy a puma hybrid shoes from your puma store in karnal
6 months ago and the shoes has been been broken up by own
And we are not satisfied with your shoes and i will promise we will never buy any puma shoes again me, my family as well as my friends we are boycoting the puma beacuse it has been broken in 6 months
Kindly take action on it unless we can do nothing
Regardsbr...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Surbhi kumra
from Mumbai, Maharashtra
Sep 15, 2019
Report
Copy

the staff misbehaved

Address: Flat no 107 surya lake view apartments vikalp khand gomti nagar lucknow, Surya lake view apartments vikalp khand gomti nagar, Lucknow, Uttar Pradesh, 226016

The new store factory outlet of puma has opened near chinhat.. I visited over there & purchased many clothes bt. There was some mistake from that side.in 1 product. I have taken a tshirt from m section n i got an tshirt of l size n whn i came back home n checked it was mistaken issue of size so i went again in a hour for asking them to exchange it.. So i requested to do it because it was a gift for someone else.. Bt the staff name alok mishra....
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yogita Meena
from Noida, Uttar Pradesh
Sep 12, 2019
Report
Copy

training and gym shoes

I Yogita Meena purchased Puma Women purple training and gym shoes from Myntra an online shopping store.
Order No.[protected]-4751703
Order placed on 11 July 2019
Delivered on 17 July 2019
It has damaged near shoelace holes on both shoes. I am attaching picture of the defect.
Please replace the shoes or correct the defect as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
C
champ589
from Jodhpur, Rajasthan
Sep 12, 2019
Report
Copy

scam product

You and the seller robbed me 7k. After 10 days o[censored]sage product getting damaged and when i return the seller [censored] policy says we don't accept.
Nice worst flipkart and the seller.
Amazon still the best service provider in india.
At least they are not delivering bad products to its customers.

https://www.flipkart.com/puma-evospeed-sl-ii-fg-white-black-football-shoes-men/p...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
GARG PAWAN - NIND
Aug 3, 2019
Report
Copy

tear off of shoes.

This is regarding the complaint about the shoes that i buy from puma lifestyle in gurgaon on 3rd march 2019 but after usage of only 3 months, the shoes get tear off from the front side.

Note : we are regular customer customer of puma and this is the first time that i faced this issue.

So, is this the quality fault or what else.

And i went on puma store and they suggested us to contact customer...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Rajneesh Grover
from Delhi, Delhi
Jul 31, 2019
Report
Copy

reduced discount in replacement 40% instead of 50%

Address: 110063

Hello,

I bought a running shoe on[protected] receipt no. 26956 ENZO STRAP MESH Shoe color black article no. 19048101 size 7 from Paschim Vihar New Delhi PUMA OUTLET. And that shoe was very tight from the toe and was causing bruises and corn in my foot after looking at that store manager took images of my foot and sent shoe for the claim And the claim was accepted, claim form no. 370.

When I bought the shoe...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
Imvydv@gmail.com
from Satrikh, Uttar Pradesh
Jul 30, 2019
Report
Copy

refund was not initiated in my bank account

Address: Firozabad, Uttar Pradesh, 283203

I have bought a pair of shoes from puma india online but they was not fitted so i returned it to them but they refused to refund and when i call there customer care they alwys say for wait and do nothing for me and please contact them and resolve my issues as soon as possible now 45days but my refund is not received so plss help to resolve my issue!...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shelly choudhary
from Noida, Uttar Pradesh
Jul 30, 2019
Report
Copy

puma bag

Address: Meerut, Uttar Pradesh

I have purchased a puma bag from meerut, abulane showroom, its not even 6 months and its material is coming off, i have not even used it more than 10 times in these 6 months. Kindly revert with best solution.. Its our hard earned money. I have even shared the photographs.. It seems to be ok from front (But not too long) but the back is completely off....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hamirmann
from Mumbai, Maharashtra
Jul 9, 2019
Report
Copy

defective puma shoes

Address: H.No.17924. Street No 5A. Basnt Vihar. Bathind, Bathinda, Punjab, 151001

I purchased puma shoes from ashirvad corner. G t road. Bathjnda vide invoice no 787 dated 18/01/19 for rs. 2150 (Mrp 4299). The side stiching came off within a few days of purchase. But the seller is not replacing the shoes. You are requested to get the defective shoes replaced.
I am using puma shoes for more than 20 years and have never faced such problem.

Hamir singh
[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NavinDalal
from Mumbai, Maharashtra
Jul 8, 2019
Report
Copy

puma outlet provide 10% less discount on exchange of size difference piece.

Address: Dharam Vihar, Bahadurgarh, Haryana, India, Jhajjar, Haryana, 124507

Dear sir/madam,
My wife has purchase two items named as classic logo tee & tech tee from one of your outlet in bahadurgarh (Haryana) dharam vihar on 2.07.19 having receipt no. 3817 but size of tech tee is not exact & thats need to exchange. Went again on 04.07.19 then shopkeeper have provide 10% less discount with different product of same price having receipt no. 3857 since the demanded size has not available with him. This is exactly...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nitin Munshi
from Ajmer, Rajasthan
Jun 25, 2019
Report
Copy

amount not refunded

Address: vimla sadan,main market,pilani, Jhunjhunu, Rajasthan, 333031

Sir i purchased shoes from puma but company send under size and i returned it
now company was nor refund me my amount Rs. 2249/- in my bank account
i complaint this to puma customercare but they are not helping me

sir company cheated me.
sir please help me regard this

my Order No[protected]
25-3-19
after this i am contacted and complained so many times in puma care but there...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
Barik Beigh
from Mumbai, Maharashtra
Jun 6, 2019
Report
Copy

stains not coming off from 1 day old pair of shoes.

Address: Chinar Colony Baghat Barzulla House no 56, Srinagar, Jammu and Kashmir, 190005

I purchased a puma one x white edition pair of shoes from the nearest retail store of Puna for 7500 rupees and after wearing it for just one day, it looks like it’s months old and not even the minute dirt and stains are coming off from the shoes after washing it.Even after walking carefully and avoiding my shoe to get dirty, it still looks so untidy and shabby.When I asked the sales consecutive of Puma while buying my shoes that If my white...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Devendra Nagrale
from Noida, Uttar Pradesh
Jun 2, 2019
Report
Copy

returning and refunding of the product

Address: Chandrapur, Maharashtra

Respected sir/madam
Yesterday[protected] i bought shoes from krysh retail pvt. Ltd. Chandrapur, customer id no. :[protected] which i want to return since it is not comfortable, oversized. I have contacted the shopkeeper but unfortunately he was not so helping. I have also attached required documents and photos of the product.
Thus i request you to kindly do the needful at the earliest.
Thanking you...!!...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deva1408
from Cholapuram, Tamil Nadu
Mar 29, 2019
Report
Copy

damage of sandals with in 6 days

Address: Lblock mens hostel,vellore institute of technology katpadi, 632014

I bought puma sandals from flipkart online store and after 6 days the sandals was broken when i asked them they said we cant replace your product and said to contact this was my second complaint i am registering i didnt get any response from the company so please respond me i want the solution for my product how come puma giving this type of products...
Helpful
Found this helpful?
Write a comment
Report
Copy