Rajdhani / Yamuna Power [BSES ] Complaints & Reviews

Sir,

I had recently shifted in my new home with address as : RZL-68, Mahavir Enclave-1, F/F, KH No: 84/11, Bengali Colony, Nr Kali Mandir, New Delhi-45 and had applied in BSES for Meter Installation.

Dated 28th June 2009 new meter got installed at my residence after several followups.Since the day my Meter got installed the unit consumption per day was bit high (approx. 20 - 25 UNIT per day), initially thought that it could be due to the reason of A/C or fridge.But then with in the span of 10 days my unit consumption kept on raising gradually ( Approx: 100 to 125 per day).

Then i walked in with complaint at BSES Janakpuri Branch which is just next to Dabri crossing.Tried lodge the complaint spoken at cust care helpdesk and also with Asst Manager( Not confirmed the name actually but he was Mr Murli) they completly denied to get the METER checked before my bill gets generated.

I tried to convince then that on the daily basis my meter reading is getting upgraded by 100 to 150 units and currently with in the span of 20 days my BSES Metre reading has gone up by 1500 units.A nd i am afraid till the time my bill will get generated the meter reading will be so high that i would not be getting the bill of less tha Rs.20000/- .

But No responce received from their side simply denied for any help not even tried to get the Meter Checked.

Request you to kindly help me getting my problem resolved ASAP .

Application no: N[protected]
Demand Note No: 09061023
Applied load: 4KW
NEAR BY NEW KNO:2660W1620525

Regards
Mayank Chaudhary
[protected]

BSES’s inhuman move is really heart touching and saddening, as this organization has really placed me in dilemma. I am Urmila Sinha, running a school for under privileged children in the rural area, Jharoda Kalan from the past 24 years, have been mentally harassed and tortured by the BSES. I have paid a big amount of Rs 13948 on the assurance of BSES that it will install a new meter with consistent electricity connection. Although, the meter was stalled, still there was no consistent electric supply at my place. We lodged several complaints, but everything went in vain.

Being a social institution, we were not provided with consistent power supply. We received power supply rarely. We continuously paid the bill up to Nov 2008. However, this illegal extraction became the practice of the BSES. We have lodged several complaints against BSES for not providing electricity, but all our efforts were futile.

In the meantime, BSES gave us a huge blow of around Rs 39427 and that too in the absence of electric power! Isn’t it shocking? We immediately approached the Najafgarh branch of BSES and contacted Mr. Shyam Sunder Gupta. He personally checked the meter and the reading was staggering 7598! That was really a big shock for us. In one day, how could the meter showed more than 7000 reading. Now, there are only two possibilities left. Either the meter is having some technical fault or the reader has tampered it. Moreover, this has resulted on a big blow over us. We have no other option left then to shut down such well established school, as in the absence of power children have already left our institution. It is just like a death for me, as many of our teachers are unemployed now. Tell me who is responsible for this. Of course it is your greed and mismanagement.

BSES has made this a practice of looting innocent common man. We have come to know of several incidents where the victims are living without electricity and have to pay huge electric bills. BSES is certainly misusing their power and position. You are requested kindly to withdraw this unbearable huge amount of Rs 39427 immediately; else we have to take some severe legal actions against it, by taking the matter to the Honorary Chief Minister of Delhi, to the concerned legal authority and technical advisor.

BSES has made it regular practice of playing with the meter in the name of reading. From now onwards, I won’t allow anyone to touch the meter at any cost. If they want to check the meter then it should be done in the presence of some legal authority. I am expecting immediate reformative steps from your side.

Name of the complainant
Mrs Urmila Sinha
RZ-108, Sainik Enclave
Jharoda Kalan

To
The BSES Limited,
New Delhi
Sir,
I m leaving in KARAM PURA. Actually, I want to complaint against the people in KARAM PURA who has got their electricity meters tempered and then to escape they got it shifted iillegally into their houses .They are using electricity illegally. Please take suitable actions against them.Some of the Names of residents of Karampura who theft the electricity are given below and there are many more.
UPDESH KUMAR c/o Shyam Lal F-43, Karam pura New Delhi - 15
Kamal F-53, Karam pura New Delhi - 15
Jaina Sweets C-85, Karam pura new delhi - 15

I S.K.KAUSHIK co-owner of D-191 karampura new delhi 110015. The one room at first floor of the house no.D-191 karampura new delhi 110015 is in my possesion which is locked from the last 15 months.whereas RAVI KAUSHIK is residing in the complete groound floor of house no.D-191 karampura new delhi 110015.from the last six months i have noticed that the theft of electricity has been done by RAVI KAUSHIK house no D-191 karampura new delhi 110015. I will not be held responsible for any recovery/dues/fine/penalty raised against RAVI KAUSHIK.

Please take necessary action as soon as possible.

Sir/Madam,

This is with reference to the complaint against electricity bill no. 660253. The above meter is in the name of Smt Indu Bhandari vide connection no. K.No.: 2640 T510 0103 and CRN No.: [protected] R/o Flat no. H-6, Navbharat apartments, Paschim Vihar, New Delhi-110063.
We received the electricity bill for the period of 21.04.2009 to 24.06.2009 and I got shocked when I saw the bill i.e. for Rs 10730.00 against units consumed shown was 2602 units. Since the time the meter was installed we never got the such big bill. Previous bills, which I was paid for the month of March 09; Jan 09; Nov. 08; Sept 08; and July 08 were for units 636; 596; 596; 656; 774 and 742 respectively . This bill is just double.
I am domestic consumer and my electric consumption is more or less uniform as shown in earlier bills. I am surprised How it can be just double without any additional consumption. Therefore you are kindly requested to please correct the meter if required and rectify the bill and adjust the amount in next bill as I have already paid this bill .


Thanking you,

Yours truly,


(Satya Prakash Goel)
Mobile No. [protected]

We dont have power the whole nite.
the everynight power cut is only restricted to a few houses while the rest of the colony enjoys full power supply.
Nobody is available at night to complaint or rectify the problem. The power goes exactly at 12am to 5am. Even the days have frequent power supplies thoughout.
This has become a mojor problem to deal with. Little help is provided by the BSES authorities.

Sir/Madam,
This is with reference to the complaint against electricity bill. My meter has been burnt on 2-jun-09 and it replaced on 12-jun-09. I got shocked when I saw the bill i.e. Rs 5300.00 approx . As you can see the last 6 months bill i.e. from oct 2008, to Apr 2009 is approx 800-900. But for may- jun month it has rised very high. We thought that it will be reduced but it has crossed the limits. We are the domestic consumers not the industrial or commercial users. The electricity is used in the room which we sit. Therefore pl. correct the bill as i think BSES generated it randomly.Please reply us soon as we will not pay till the bill is not corrected. You can also see the previous bills, we used to get an average bill of Rs 800.00 to 900 for 2 Months.
Please correct it immediately.

Thanks,
With Regards,
KK MIttal
Dilshad Gaden
[protected]

This letter complains to BSES about POOR service on installation of sub transformer that stnads sanctioned in Meera Bagh, A block (house num# 255 -289)

Hello,
This is to bring to your kind notice that people residing in Block A Meera Bagh, Paschim Vihar 110087 (House num# 255 - 289) had been facing extremely severe & painful continuing problems with no resolution due to excessively low electricity voltage by BSES

Few hours load shedding is definitely & fairly acceptable however recurring voltage shedding (day & night) is not acceptable that too to only 9% (33 of 361) of the residential society

To your knowledge, earlier voltage fluctuated only during night hours (10pm - 3am) however, for the past couple of days voltage has started to fluctuate even badly during day time. This has increased our misery.

The representatives of Meera Bagh, block A had been meeting Mr Birinder Singh (Nangloi, MLA - Congress) on this for the past 3 years & as per him BSES Sub transformer has already been sanctioned for almost 3 years with no signs of its installation.

Upon further follow up with Mr Saini (BSES Zonal Incharge @ GH-9, Paschim Vihar) we were told that sub transformer has been sanctioned with no confirmation about its installation.

Such a bad follow up for the installation of the hardware that stands sanctioned

Is BSES waiting for people of Meera Bagh to pay for the installation? 3 years is a long time for the installation, isn’t?

This is the clear example of Negligence on the part of BSES

Residents hesitate using electronic gadgets due to the voltage fluctuation. It’s becoming actually painful for people of all age groups to stay awake till 3am & then start their day @ 6am again

Please help me reaching the best executor who can help us getting this issue resolve

We plan to raise the case in consumer court against the concerned authorities i.e. BSES for the same

Thanks & Regards
Manuj Sachdeva
A 267, First Floor
Meera Bagh
Paschim Vihar
ND 110087
+[protected], +[protected]
(On behalf of residents of Block A: 255 – 289)

Hi,

Would like to inform you that the power stealing is going on from electricity piller you have in front of Mahindra Associates in DDA L.I.G Flats, Jhilmil.

Some poor people who are living in there shades in front of vivek vihar police station, have connect a wire to that piller for electricity. I have heard that its done with the help to police and those poor people were paying them Rs300 for that to the police.

Would request you to take necessary action.

Thanks & regards.

I am Nishant Prashar, S/o Radhe Shyam, resident of house no. 63(A), B-Block, Viaks Vihar East, Vikas Nagar, Uttam Nagar, Delhi – 59, CRN No. [protected], New K.No. 2650W7116296.
There was reconstruction of my house was happened from 25-03-09 to 19-06-09. I was unaware that I have to apply for the commercial meter for this. 2 BSES employees (Inspector’s) came on 06/05/09 at my place and told me that we cannot do the reconstruction work on Domestic Meter & I have to go to BSES office to apply the commercial meter for the same and said that I only have to pay the bill (On Commercial Rate) from previous bill onwards. I did the same & apply for the commercial meter on 08/05/09 and deposit the 1800 Rs. for the same. After the work of reconstruction I have again applied for the same Domestic Meter on 20/06/09.
Now, I have received the Speaking Order from BSES Enforcement Cell on 03/07/09 asking for the 17882 Rs. As per this latter (I have to deposit the Provisional assessment bill dates 21.05.09 in seven days after that I have to appear for the personal hearing at 09/06/09.But they have not received any response form my side).But sir, I have neither received the Provisional Order nor the Notice of Personal Hearing. So, how BSES can say that I have nothing to say. Has BSES inform me about that by latter or call?
Sir as per my last complaint against BSES (Change the faulty connection of neighbor as I am going to reconstruct my house) we had started the work of re-construction & repairs after the replacement of faulty wire of my neighbor i.e. 25.03.09. Also, I can provide the bills of building materials & latter of “Raj Mistri” to prove the same. So why should we pay the bill of before that at commercial rate? I also visited at BSES JANAK PURI on 03/07/09 and met Mr. Joshi (Manager), Mr. Amit and one of the employee who had visited at my place, they said I should be charged for the construction period (at commercial rate) only. But they cannot do anything as this case is handling by Enforcement Department. Moreover, BSES Janak Puri has refuses to adjusted my 1800 Rs which I had deposited for the Commercial Meter, as earlier they said that this amount will be adjust at my next billing after applying for Domestic Meter again. Sir we are living on the same address from last 10 years, previously we were using the electricity of MODI’s & now the BSES from last 3 years. This is 3rd time that BSES doing mental harassment of our family in last 3 years.1st they had tried to adjust the bill of some other person in our account in 2007 at the time of Demand Note 2nd the above mentioned complaint of faulty wire & the 3rd is now. Is this a revenge of our last complaints (there are construction work is in progress on domestic meters in our area, but the BSES has not take any action about them) or what. They are misusing our unawareness. I am ready to pay for my unawareness (ready to pay the current or construction period bill at the commercial rate).But is the amount of Rs.17, 882 makes any sense?

The Customer Care Executive
BSES Customer Care Centre
Tagore Garden, New Delhi

Sir,

We are having three separate connection at our place (CA/66, Tagore Garden) - the boy who came to take the meter reading had come a few days back took the meter reading of the two connection but he had not taken the meter reading against our meter i.e. CRN No. [protected] New K. No 2641 T5290020 stating that some data cable is required to take the reading. But till date none of the persons from BSES has come to take the reading. Though we had already made the payment of the bill against cycle no. 11/05 but due non reading of the meter - it will further develope complications and we had to pay charges etc. un necessary.

Shall be grateful if you kindly look into the matter and take further action under intimation to us.

With regards,

Raj Pal Singh
CA 66/Tagore Garden
New Delhi 110027
Email : [protected]@gmail.com
Mobile: [protected]

Dear sir,

I, TARIQUE SIDDIQUE, A RESIDENT OF FA-53, ABUL FAZAL ENCLAVE-PART I, WANT TO COMPLAIN ABOUT THE FREQUENT VOLTAGE FLUCTUATION IN THE AREA WHICH IS CAUSING A LOT OF INCONVENIENCE TO THE RESIDENTS.

We are gettting two low voltage to survive (almost no light). I have complaint several times but no lineman came or they never called me up to inform the status. The complaint was registered twice and as per the representative, it was forwarded as high priority complaint both times but I do not see any positive response. Complaint was status was showing as In process always. 8 calls have been made in 10 hours just to hear response that I will be getting phone call from senior officials in 10 minutes or line will come. All efforts have gone worthless. Due to low voltage, all electronic household devices are getting effected. Either there is no power supply at all or if the power supply is coming, it is too low volatge to run any electronic device. Shame on BSES and Delhi Government who has no direct complaint center to keep check on working of BSES or any other Government/Non-Government service provider affective life of consumers. They only know how to send heavy electricity bills but no one is there to care or listen. SHAMELESS CREATURES!
I want to file a sue against BSES.. can this forum help?

I am resident of B 27, East Guru Angad Nagar, Delhi 110092. Date[protected] at 1.00 AM our electricity voltage meter show 320 voltage in normal time this is 240 volt. Due to high voltage our homes cooler, inverter, TV, CFL tube was burnt and not working. We are call to electrician the item which is burnt repair. The repair bill he did not show but told per cooler 700 Rs.

So please suggest what should we do to compansate by BSES Yamuna. Delhi. which Head office is Nehru Place New Delh.

I approached to EE (E) East Delhi Shri C D Mal. He told there are technical falt and he did not do for compansate.


My Mobile No is[protected]

dear sir,
Iam staying at shaheen bagh e block okhla from the last one month five full night no power &local complain centre sarita vihar in a month not a single time they pick the phone and call centre no is on waiting people r very much frustate...

i am residing at abul fazal enclave part 2 street no 6 Eblock daily 5to6 hour power cut from the last 15days three time full night no power supply it it very frustating .Complain centre sarita vihar phone no is[protected] more than thosands call we have done from our area

This is with reference to our BSES domestic electricity connection (CRN No. [protected]) in the name of Mrs. Nirmal Kinra.
We had received a letter (Notice of Demand) dt. 19/06/09 (Ref No. [protected]) from BSES informing us o[censored]npaid due against our last bill due to some reason (cheque returned by bank) and that we should pay this amount either in cash or PO/DD within 15 days of receipt of that notice (ie last date 03/07/09).
Anyhow, as a good customer, we went to the nearest payment center (E-Blk, G.K. II, New Delhi) to pay cash. However we were sent back three times on some pretext.

To make matters worse, our connection was disconnected without reason (fuse & wire removed) last evening (25/06/09), 8 days before the 15 day period provided to us for making this payment.

We immediately went to the same customer care center but no one was ready to attend to us. We finally managed to pay today (26/06/09) morning and our connection was restored (receipt no. 65783 dt. 26/06/09).

We were made to suffer & harassed by BSES for no fault of ours.
Regards
Ranjeet

DAILY EXCESSIVE POWER FAILURE IN LAJPAT NAGAR-4, DAYANANAD COLONY

I am a resident of BLOCK - B, Dayanand Colony, Lajpat Nagar-4.
From the past 15 days there have been excessive powercuts, as much as 6-8 hrs every 24hrs.
The powercuts occur at any time without any warnings or proper schedule.
We know very well due to shortage in summer we have to face the powercuts but it seems that
Block -B of Dayanand Colony has to face the maximum power failures.
The situation becomes worse as there seems to be no proper schedule.
The BSES Customer Care is also of no help as they never have any proper information.

The condition of powercut is very frustrating and its becoming difficult to manage our
daily lives without electicity.

I request BSES to look into this matter as earliest as possilble because public is
very angry and frustated with this slackness in service.

I AM RESIDENT OF BLOCK - Q, STREET NO.2 MOHAN GARDEN UTTAM NAGAR

THERE HAS BEEN DAILY POWER FAILURE OF MORE THAN 9 HOURS WHICH IS UNACCEPTABLE IN ANY CONDITION. WE KNOW VERY WELL DUE SHORTAGE IN SUMMER WE HAVE TO FACE THE POWER CUTS BUT IT DOES NOT MORE THAN 9 HOURS. IT SHOULD BE 4 or 5 HOURS WITH PROPER SCHEDULED. AS WE CAN MANAGE OUR DAILY LIFE ACCORDINGLY.

NOW THE CONDITION OF POWER CUT IS VERY FRUSTRATING. BSES DELHI ELECTRICITY SERVICE IS VERY VERY POOR IN MOHAN GARDEN AREA.

BSES MUST BE LOOK INTO THIS MATTER AS EARLIEST BECAUSE PUBLIC IS VERY ANGRY AND FRUSTRATING WITH THEIR SERVICE.

ONE MORE THING I WANT ADD IN THIS ABOUT BSES CUSTOMER CARE WHICH IS NOT CARE TO CUSTOMERS. THEY CARE ONLY BSES EMPLOYEES AND HIDE REALITY FROM CUSTOMERS.

SEE MY FRUSTRATION [@!#$@#$%@#$@@#%^#$%^&**&(*)#%#$%@#%@%@#@!#%@%^@#%@#$%$^$%&%^*%^**(&...⇄

to,

the execuative engineer
bses rajdhani power ltd.
rajouri garden
new delhi west

subject- voltage problem in my house

dear sir,
i am resident of your west circle there are i facing problem of voltage fluctuation in my house from lastn 20 days . i complained in my nearest office. but they does not solve my problem.
so please you take require action to sort out my problem as soon as possible.
thanking you.

mrs. veer bala
w-30 top floor
rajouri garden
new delhi -27
ph. [protected]