Rapido — Cancellation of auto rides by drivers after making us wait for one hour

I booked a rapido Auto and the assigned driver shifted the ride to three other assignees and finally after one hour the ride was cancelled. Our time was wasted and the planned ride was cancelled because of these irresponsible drivers. One of the driver among the three, didn't follow the route we said for pickup rather he chose other route and made us wait for hours without the auto moving. They also asked extra charges above the actual charge, we also agreed for the two drivers because of the emergency, the last driver cancelled because of the reason.