I booked rapido yesterday. The ride amount was showing INR 17 and there was a cashback offer, after taking the ride INR 6 to be added to my wallet. However, here comes the surprise, the discount is already added in the invoice but the total amount is declared INR 23. Therefore I didn't get the cashback afterwards. When I contacted customer care they asked me to read terms and condition. After arguing with them continuously they agreed to initiate the cashback. The same thing happened with my friend as well.
I don't think many people will fight for this nominal amount and Rapido is taking advantage of it.
I am not wasting your/my time to get my money back. But this is a serious case of cheating and thievery. They are doing this with millions of people.
Kindly take serious action on them.
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