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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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Reliance Jio Infocomm reviews & complaints page 4

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S
Sumedhpatil675
from Hadgaon, Maharashtra
May 20, 2024
May 20, 2024
This thread was updated on May 20, 2024
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Address: AT POST ANJANSINGI TQ DHAMANGAON RLY

We are facing network coverage issue, since few days, only 1 bar is showing since 1 week. Therefore no internet is working
Reliance Jio Infocomm customer support has been notified about the posted complaint.
May 20, 2024
Updated by Sumedhpatil675
FULL ADDRESS -

AT POST - ANJANSINGI TQ. DHAMANGAON RLY,
DISTRICT - AMRAVATI, STATE- MAHARASHTRA, PIN - 444709
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    S
    Soumitro.m
    May 5, 2024
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    I have recharged my Jio fiber with 6 months plan on 29 th October, 2023 but haven't received the 15 days extra validity voucher yet. My registered Jio fiber mobile number is *[protected]*. I have called the customer service several times and registered the complaint but still haven't received the voucher.
    Kindly look into it and do the needful at the earliest.
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      A
      Asheesh Kala
      Apr 27, 2024
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      Address: ahmdedabad

      Sir,

      I have been getting jio sim issuance alerts in my airtel number. initially i ignored it and deleted few of these alerts thinking it might be wrongly sent.
      But today when i was checking my family's ABHA number i was shocked to see that my number was registered in other ABHA holders whom i did'nt know.

      So i am registering this as a fraud alert complain because some fraudster might be using my number in illegal activities.

      jio Sms alert i have received in my mobile number for issuance of following numbers:

      Mobile Number: [protected]
      sms alert date: 23.10.2023

      Mobile Number: [protected]
      sms alert date: 06.12.2023

      Mobile Number: [protected]
      sms alert date: 24.01.2024 & 22.01.2024

      Mobile Number: [protected]
      sms alert date: 22.12.2023

      Mobile Number: [protected]
      sms alert date: 06.12.2023

      Please look into it as it seems to be some kind of cyber fraud.

      Thanks & Regards,
      Asheesh kala
      Mob: [protected]
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        Suryahari
        from Visakhapatnam, Andhra Pradesh
        Apr 20, 2024
        Apr 20, 2024
        This thread was updated on Apr 20, 2024
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        Address: Visakhapatanam
        Website: www.jio.com

        Hi
        Sir/mam
        My name.lalisetti Suryaharisai
        I am using jio fiber last one year recently my address shifting relocation to jio fiber my new address near by box fully technician telling still any one not installed new box talking to customer care plz refund to my money but customer service told not refunded to amount (jio fiber registration no-[protected])
        +5 photos
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
        Apr 20, 2024
        Updated by Suryahari
        Hi
        Sir/mam
        My name.lalisetti Suryaharisai
        I am using jio fiber last one year recently my address shifting relocation to jio fiber my new address near by box fully technician telling still any one not installed new box talking to customer care plz refund to my money but customer service told not refunded to amount (jio fiber registration no-[protected])
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          mridul123123
          from Lucknow, Uttar Pradesh
          Apr 20, 2024
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          Address: lucknow

          Order Number NO0000Y151YF

          Its been more than a month still haven't received my refund.
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            Prachi Vijayalakshami Rana
            from Dehradun, Uttarakhand
            Apr 18, 2024
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            Website: www.jio.com

            I have a JioFiber connection (Active Plan: Postpaid_399_6M) (Registered number: [protected]) which stopped working more than 10 days ago. Since then I have applied for a service numerous times but it hasn't been resolved yet. Every time I request for service the company schedules it but then nobody comes to actually fix it. I have also tried to reach customer care and talked to more than 5 representatives but it still hasn't been solved. The last representative I talked was extremely rude and even went as far as accusing us of lying about the problem.
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              K
              kalyangohain
              from Guwahati, Assam
              Apr 16, 2024
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              I had requested a Jio Air Fiber connection on 22nd Feb 2024. I had made a payment of Rs 5240.92 against order number NO0000XGXEJB. However even after a week of making the payment, the installation was not done and neither anyone from Jio Air Fiber team gave me any update. Finally after being fed up of waiting for installation, I registered a cancellation request on 28th Feb 2024. I was informed that the refund will be processed within 7 working days. The complaint number of the same is SR00001VF2BJ. However even after 45 days of waiting, I have not received the refund amount from Jio Air Fiber. I have made atleast 9-10 calls to the customer care number and each time they give me a new date. I have lost lot of time and energy on this and hence registering a formal complaint on this forum. Kindly help me to get my refund at the earliest.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                Krishnamachari Gopalan
                Apr 11, 2024
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                Address: H73 MJR Platina 49/1 Hongasandra Village

                1) installed Reliance JIO more than a month before.
                2) First got cheated that two airfiber connections will be provided and later said "NO". No response to emails even to Mr.Mukesh.
                3) Frequent disrupt of internet and the customer care numbers and whatsapp numbers finally gives you message that the entire team is busy. This will happen every time.
                4) Old SR request not able to open: SR00001VP420.
                5) ZERO care or importance given to customer problems.
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  J
                  jioritwiks
                  Apr 8, 2024
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                  On April 1st 2024 using the Jio app I had recharged for a friend a 84 day plan worth Rs.805, the money was deducted from by SBI Bank account but there was no recharge done from Jio's end also the recharge history on Jio app is not showing the transaction. Here are the details of transaction as provided by Paytm, the app that I used to pay.

                  JIO20BR000ANTSFZ[protected]T113736E0360

                  To
                  Reliance Jio Infocomm
                  UPI ID: [protected]@citibank

                  UPI Ref no:[protected]
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    SayantanD16
                    Apr 3, 2024
                    Sep 18, 2025
                    This thread was updated on Sep 18, 2025
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                    I have book Jio fiber installation by paying initial deposit amount of Rs 1000. Then, next day the jio service person came for the plan selection and all, then I selected plan which amounted to rs 2800 for 6 months and I paid the same.
                    Later next daty, the installation person called and said there is no ports available so the installation cannot be done and I will get the refund.

                    Later in the day, I got the refund of 2800 (monthly pack charge) but the initial payment of rs 1000 - I still havent received the refund. Its more that 2 weeks now, I have tried contacting jio care via email, twitter, etc but still no valid response from their side. And I have still not received the refund.
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                      K
                      kunalmeher
                      from Mumbai, Maharashtra
                      Apr 3, 2024
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                      There is nework issue in my area since more than one month. (At post Kelve ( Mangelali), tal & dist - palghar pin 401401)

                      I have complained number of times. I send a sms to port number to airtel, but there was a call from jio for not to port it and issue will be resolved. But issue is not resolved.
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                        Devika Kate
                        from Pune, Maharashtra
                        Apr 2, 2024
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                        I purchased a Jio Air Fiber connection by paying Rs. 5, 241/- to Reliance Jio on 09 March 2024 through a salesperson who visited my home and assured me of its perfect connectivity. However, on 16 March 2024, during the installation, the technician encountered technical issues that prolonged the process to nearly 3.30 hours, which seemed excessive. While it initially worked moderately well for two days, from the third day onward, the connection ceased entirely, leaving me without internet or TV services. Despite numerous attempts to contact Jio's customer care, the service has been abysmal, with appointments repeatedly rescheduled without notification and ultimately no resolution provided. This experience leads me to warn others against purchasing Jio Air Fiber, as it appears to be a scam aimed at extracting money from customers without ensuring reliable connectivity or adequate support. I question Jio's commitment to customer loyalty and express deep disappointment in their pathetic service. This neglect of customer satisfaction may have serious repercussions, potentially leading to job losses for individuals like myself who rely on dependable internet services.

                        Now, I got it how the Ambani family is getting richer day by day, by taking common man's hard earned money and not providing required services.
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          Sudipta Ban
                          from Mumbai, Maharashtra
                          Apr 1, 2024
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                          Resolved

                          Broadband not working for last 1 month in VImannagar

                          I have been paying rentals but the link had been down for some long days...
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                          Sumedhpatil675
                          from Hadgaon, Maharashtra
                          Mar 26, 2024
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                          Address: AT POST ANJANSING TQ DHAMANGAON RLY DIST AMRAVATI

                          Hello sir, I have booked jio air fibernet through jio app. I have also paid booking amount of rs. 1000. Its been 8 days since I have not received any call for jio air fiber. My order Id is LR000006MA39 and Order date is 18 March, 2024, Amount Paid : 1000 Rs. Mobile Number : [protected]
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                            Kartik@28
                            Mar 23, 2024
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                            I got a new jio sim on date 21.03.2024, when the sim is activated and i tried to start my paytm app with my new phone number it is showing the name of the previous user, i am able to see his latest transaction and his lates transaction was at 15 January, 2024 at 12:40, . I reported this in jio telecom on the same day after facing this issue but they do not took out and resolution to it and still they are not replying to my mails and not giving and response when i am telling them to suspened my sim they are also not doing that and not refunding my money i.e First Recharge or i am telling them to give me a new number they are not doing anything
                            Snapshot of Paytm are attcahed.
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                              nagshere
                              Mar 14, 2024
                              Mar 14, 2024
                              This thread was updated on Mar 14, 2024
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                              ISP side issue in VPN not resolved

                              Being a long time Jio mobile user I have taken a JioAirfiber connection 3 months back.
                              My purpose is mainly to connect the office VPN and to work from home, and the same for my wife as well.
                              I have explained well in advance with the engineer who took the payment for the connection, and he guaranteed that VPN will work very smoothly.
                              Once the connection was installed for a couple of weeks I didn't use it since I was at...
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                              priyanshu2306
                              from Jabalpur, Madhya Pradesh
                              Mar 13, 2024
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                              “ Dear Customer,

                              Thank you for payment of Rs. 1000.00 against JioFiber request No. LR000006DALN.

                              Transaction ID : 20240303010890000971061345527974229

                              Voucher worth of Rs. 1000.00 will be credited to your MyJio account.

                              Kindly click http://tiny.jio.com/trackorder1 to track your order and view receipt for the payment made

                              For any queries or support, you may contact us on [protected].

                              Thank You,

                              Team JioFiber”

                              No one came to install the jio fiber, the order was placed on 3rd march from my sisters account and today is 13th march and still no one came for the installation and i paid 1000rs for booking also please this is totally violation as they promised to create the installation on 3rd and day after dat they are rescheduling . How is this acceptable?
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                AkkiR
                                Mar 7, 2024
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                                Address: Indiranagar

                                We have a 1-year subscription of Jio Trueconnect website, but they are not approving our content immediately, and because of that we are missing our promotion SMS.

                                Kindly take necessary action
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  gmanoori
                                  Mar 3, 2024
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                                  Removal of jio Fiber in front of my plot

                                  Address: Plot number S 2 C-110, Sachivalaya Nagar Colony, Vanasthalipuram, Hyderabad, Telangana 500070

                                  I have a jio pole erected in front of my plot. I have decided to start construction of my house and relocation of the pole would help with logistics as it has been of some trouble considering it is a narrow lane. I request a solution as soon as possible...
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                                  Amar@4072
                                  from Rosera, Bihar
                                  Feb 29, 2024
                                  Feb 29, 2024
                                  This thread was updated on Feb 29, 2024
                                  Resolved
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                                  Resolved

                                  Address: Vill - Hiramiya,po - Dharha , City - Rosera State - Bihar, Pincode - 848210

                                  Dear sir,

                                  I'm using - jio telecom service for the last 1year but for the last 3 months the telecom company Networks are not good in my area and I'm not getting proper connectivity and the data speed is so poor.I'm not able to do my work.I tried to contact the nodal officer and appellate authority but they didn't provide me the final solution so here, I want to request to the respected authorities.Please take some strong action against jio company this telecom company and provide me final solution as soon as possible.

                                  Customer care complaint no:- SR00001UXNO1
                                  Mar 8, 2024
                                  Complaint marked as Resolved 
                                  Internet is not working
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                  Feb 29, 2024
                                  Updated by Amar@4072
                                  Dear Jio
                                  I am writing to express my dissatisfaction with the network service I have been receiving. I have been a customer of your company for 1 years, and I have always been satisfied with the service. However, in the past few months, I have been experiencing frequent network problems.
                                  The problems I have been experiencing include:
                                  Dropped calls
                                  Slow internet speeds
                                  Frequent disconnections
                                  Poor signal strength
                                  These problems have been causing me a great deal of inconvenience. I have been unable to make or receive calls reliably, and I have been unable to access the internet for work or personal use. I have also been unable to use my mobile data connection, which is usually my only option when I am outside of my home.
                                  I have tried to troubleshoot the problems myself, but I have been unsuccessful. I have also contacted your customer service department on several occasions, but they have not been able to resolve the issue.
                                  I am requesting that you take immediate action to resolve these problems. I am a loyal customer of your company, and I am disappointed that I have not been able to receive the quality of service that I have come to expect.
                                  I look forward to hearing from you soon.
                                  Sincerely,
                                  Amar Kumar
                                  Address
                                  Village-hiramiya, po-Dharha, ps -Rosera, District - Samastipur, State - Bihar, Pincode - 848210

                                  Email :- [protected]@gmail.com
                                  Feb 29, 2024
                                  Updated by Amar@4072
                                  Dear sir,
                                  last 1 year I faced an issue regarding a network-related Network issue

                                  This is the condition of the network in our villages, I have been complaining for the last 1 years but only lies after lies, How many more years will it take ?
                                  Inspite of multiple calls, no resolution.

                                  Each of the executives gives different answers and dates. 😭😭😭
                                  Customer care complaint no:-SR00001OF6TB, SR00001ON4Q6, SR00001OQXRM, SR00001OX9C7, SR00001P3SH7, SR00001P9YGQ, SR00001PF83C, SR00001PV2EU, SR00001Q2HNS, SR00001RB4SQ, SR0001RDGOL, SR00001SHKYE, SR00001SIDQT, SR00001TPFOQ, SR00001UOW7W
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