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RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com

2.2

Updated: Jan 24, 2025

Complaints 1515

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Good! RoyalOak Furniture values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RoyalOak Furniture step up their efforts to fully resolve all complaints 👍

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RoyalOak Furniture reviews & complaints page 57

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Address: 560103

Hi,
I wrote multiple e-mails to [protected]@royaloakindia.com however there is no response, please find the details below-
I recently purchased a royal oak divine single seater rocking recliner on[protected] from amazon.in,

Sold by - cloudtail india private limited

Order no.[protected]

Amount - rs 18500.

Issues -

The quality of the cushions...

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Address: mysore, Mysore, Karnataka, 570011

Website: www.royaloakindia.com/?utm_source=Google&utm_medium=CPC&utm_campaign=Upto_70%25&utm_term

Hi,
i had purchased a royal oak diamond king size double bed on 30th june 2019 and i got it delivered on 17th july 2019 and when the product was delivered, damages where noticed on the headboard of the double bed and the same was reported to person who delivered and on the receipt even the damage was mentioned.
and i started a email thread addressing their customer care persons since the day the double bed was delivered and...

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Address: bangalore, 560056

Hi team,

Its regarding the my order ref your order no roy0019037,
I tried to call your customer care, chat and mail sent to customer care on 1st of aug so far i got no response, your phone number always busy.

All i want is just resend my bill with name wipro ltd instead of muniraj pachappan or amend the c/o of wipro ltd along with my existing name.

Any doubt pls call me [protected]...

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Address: 560087

The issue that started on the date of delivery after purchasing the bed and mattress from you (19 July), hasn't been resolved till date.

On the day of delivery itself, we have mentioned on your job sheet that the bed is defective - It has holes, not properly polished and no finishing. To my surprise, 2 of the bed legs aren't even touching the ground.

Additionally, now the mattress is also defective. It is permanently...

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Address: Outer Ring Road, Panathur Main Rd, opp. JP Morgan, Kadubeesanahalli, Bengaluru, Karnataka 560103, Bangalore Urban, Karnataka, 560066

I purchased rchased a sofa from royal oak, marathahalli store in jan'19 and it got torn from sides within 6 months.. It was advised by the salesman that the sofa will be as it is for 5-6 years. Followed up on phone/emails/whattsapp, but no response.. Nobody even bothered to look into the request and to their audacity, they have responded over email that the service request is closed since issue is resolved.

Most disgruntled...

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Address: 560067

I got crockery unit from royaloak, k. R. Puram (Old madras road) and it is not installed yet. I called customer care and raised my complain but no one responded well. The manager of the old madras road outlet lied and told me that he will get it installed on time but no one even called me. I feel cheated, as i gave money on time and cheaters are not coming to install it....

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Address: ELECTRONIC CITY BANGALORE, Bangalore, Karnataka, 560100

I am writing this email w. R. T such a bad customer experience i am facing from royal oak electronic city.

I had ordered an glory dining 6s table on 23/06/2019 and the people who are there in royal oak electronic city had told me that the item will deliver on july 20, 2019 and when i checked with them on july 15, 2019 they told that it will come on aug 5, 2019. I some how accepted this and when i had checked with the manager...

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Address: Royaloak 6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi Bangalore North Bangalore District Karnataka India - 560043, Bangalore, Karnataka, 700034

Dear customarcare, royaloak,
This the third time i am writing to you. I repeat that i had purchased online one study table from you on 17.07.2019 by paying rs, 5990/ vide order no. Roy0018209. It was supposed to be delivered to my residential address within 10 days but i am yet to get any delivery even after 23 days. I have rang up your customer care no. And e-mailed you several tomes but without any result or any appropriate reply....

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Bought an outdoor swing over internet. Paid in advance. Item not delivered as promised date and still not arrived. Customer service number does not work and they do not answer emails and chat stops abruptly after asking where the order is.

This company seems to be a scam site and fraud. Someone should mark them in amazon.in so you do not come to their website and order.

Order no roy0018645
Order date...

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Address: Electronic city phase-1, Bangalore, 560099

Coffee table was delivered and when i checked it has some uneven gaps and some cracks. Raised the complaint 21164 but no one responded. Sent the images of the table and they informed technician will be visiting the home, but no one showed up. It's been a week and i've sent remainder emails twice but no one responded.
Thought royal oak is a branded furniture store but turns out to be a another worst company in providing customer service.br...

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Address: 560010

Website: Royaloak

I had ordered a jazz tv stand from royal oak bangalore, on 19/07/2019 online and had made payment through internet banking same day for rs.2990/- the website says within 72 hrs express delivery, had waited more than that. No reply i have got for the mail sent to customer care of royal oak. They didnt even tried to inform me about the delivery details. Still haven't got any reply to my mail sent on 25th july. I want the payment back to my...

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Address: Royal Oak Furnitures, Banneghatta Road., Bangalore, Karnataka, 560062

Order was placed on 6- april - 2019.
Product was delivered on 31-may-2019.

Delivered product had defects (Pictures has been uploaded):
Defect 1 - 2 seater back panel has crack and was updated on the same to installation person during installation.
Defect 2 - 2 seater and 3 seater sofas are not as per product description and are missing fold able hinge features.

Customer complaint was raised...

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Address: Koramangala, 560047

One week back I purchased a bed with side stool from Koramangala Bangalore 1st they delay the delivery and installation after that when we saw the product we r very disappointed as the quality of the product is not good .Wood has lot of cracks and polishing is also not properly done and at same time in the side stool drawers base is card board instead of ply wood .If I check their coustmer care no.available those are not correct .So don't...

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Purchased 1no royaloak wave coffee table with tempered glass top online vide order no : roy0018311, dt: 18. Jul.2019, delivery of the product got delayed by royaloak without prior information, now the delivery date was postponed to 20th aug'2019 where there will be a considerable delay of 3weeks from the original commitment delivery date (30. July.2019) given by royaloak. (Please refer enclosed documents for proof and evidence) the above...

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Address: C3 Keshave Vayu Shakti , Phase V, 2nd Lane Anugraha Layout, P W D Road , B Narayanapura,, Bangalore - 560016, 560016

I had bought a study table with drawers.
The drawers has roller when the roller was fixed it was already damaged and the set was shaking.
The technician told the roller is broken and needs to be changed.
But for the past 3-4 weeks i have been contacting this royal oak there is no response from them.
No one picks up the complain line.
I did manage to get the managers number but he also didn't respond....

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Address: Royal oak, Devanahalli branch., 562157

We purchased swing hillary on 17/07 and it was promised to deliver within 72 hrs, and another two days for installation, it's 28/7 today they have delivered the product after no of calls made to them and we personally went to their devanhalli store in bangalore... For the service engineer i am trying to reach on their customer care no, 30 mints i was kept on hold and no one answered... This is totally against the advertisement they are flashing...

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Address: 5H 806, Provident Sunworth Phase II , Dodballe, Kengeri , Bangalore, 560060

Hi, my name is surya prabhakar, i am existing customer of royaloak.
A few months back i have purchased study table, which is not in a good condition. Doors are coming out etc. Kindly look into this immediately

Also we have ordered sofa & dressing table - till now its not delivered yet if not please cancel this order and refund my 100% payment back...

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Address: 560083

I purchased recliner sofa set (3+2+1) and carpet together from bannerghatta road, bangalore branch. They delivered wrong carpet. Following up since last one week, every time i get answer “working on it, will replace “ but not taking any actions. Last i talked to mr ali, and he cut my call in between when i was raising my concerns. The store does not have basic sense in how to talk to customer. The experience have been very bad so far....

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Address: Vanastalipuram branch, Hyderabad, Telangana

Have purchased 3+1+1 reclainer set in royaloak vanastalipuram branch. Out of which single seater reclainer delivery not happening.
Fed up by chasing them by phones and visiting branch. Even customer care also not helpful. Staff didn't picking up calls. Customer care service number mostly not available or not connected.
Some one please help me how to complain to higher management....

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It has been a painful affair, trying to shop and get our products delivered from royal oak (Koramangala-ejipura branch). Here's a gist of how the entire experience started, enfolded and where it stands now - if this looks too long for you to read, the point is please please please do not buy any piece of furniture from this place.

June 1, 2019 - we go to check some furniture (A king-size cot and a 4 seater dining table set)...

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