Submit a Complaint
Claimed

RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com
2.2
Updated: Jan 24, 2025
Complaints 1515
Resolved
662
Unresolved
853
Good! RoyalOak Furniture values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RoyalOak Furniture step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to RoyalOak Furniture

Having problems with RoyalOak Furniture?

File a complaint and get it resolved by RoyalOak Furniture customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Furniture
RoyalOak Furniture

Recently resolved complaints

View all complaints

Most useful reviews

58
Unban my free fire account
8
order not delivered, no status of order
5
order cancellation but refund not initiated - order no.1819045045

Featured stories

After sale service very irresponsible
Failed to keep the promise
Poor Quality Study Desk -Royaloak Amber Computer Table - 1.2M

RoyalOak Furniture reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
praveena_v
May 7, 2019
Resolved
Report
Copy
Resolved

delivery and installation - royal oak

Address: 560037

Placedan order for king size bed online. My orde number : roy0015093, order was placed on april 22 2019, after so much of follow up finally we got the product on 3rd may 2019. (They claim within 72 hours of purchase product will be delivered in bangalore). Once the product was delivered installation is one more head ache. From the day they delivered we were trying to call customer care but no proper response. Its been 5 days after delivery...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mscpuneeth
from Bengaluru, Karnataka
May 3, 2019
Report
Copy

product received with defects piece order no 1920003022

Address: Royal Oak pls madras road Bangalore, 560043

Replacement request-defects pieces-order no [protected] with complaint no 16695 and with positive response from omr (Ali sale person)
We have received only left leg of 2 seated sofa and not received book self stand, tv unit and bunker bed wooden sticks. Could you please let us know when can we receive it.

Same has been mentioned in jobsheet while techician at home....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mallikarjuna Patil
from Bengaluru, Karnataka
May 1, 2019
Report
Copy

bunker bed installation

Address: 81212, Nikoo Homes, Bhartiya city, Bangalore, Karnataka, 560064

I have bought bunker from your mysore road showroom on 12th april and material was delivered on 19th april after many follow ups. So you missed your 3 days delivery promise. Post which i have had many calls to your customer service about installation and your technician team (May be from mars) never to came to complete the installation. Everyday i call your customer service and they give me false promises which is never fulfilled... So i...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gupta Pankaj Kumar
from Kolkata, West Bengal
Apr 29, 2019
Resolved
Report
Copy
Resolved

worst company !! worst product !! worst management

I have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aruniiird
from Bhopal, Madhya Pradesh
Apr 24, 2019
Report
Copy

bought a crockery unit, nobody has come to assemble it

Address: Bangalore Urban, Karnataka, 562125

On april 11th i have purchased a crocker shelf from royaloak furnitures, marathahalli branch, bangalore. On april 15th the item got delivered (In dismantled form) and told that within two days some one will (Call and) come to your home to assemble it. After the initial two days, i called up the customer care and asked about it. They say the have assigned some on the case, but nobody arrives. Now a week passed by nobody has come yet. I get...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Kishor Velagaleti
from Mumbai, Maharashtra
Apr 20, 2019
Resolved
Report
Copy
Resolved

product part missing despite with express delivery option

Address: Kadubeesanahalli, Bangalore, Karnataka, 560037

I bought a nelda table from royaloak showroom in kadubeesanahalli. Having an urgency of it, i opted for an express delivery option by which they are supposed to deliver and install it on the same day of purchase. However one of the part is missed so carpenter cannot finish the assembly of table. Despite many phone calls and follow up with them last three days, now they say to wait for two more days to finish the assembly. Then the timeline...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rdpune78
from Pune, Maharashtra
Apr 17, 2019
Report
Copy

pathetic service and no response

Address: Pride world city, Brooklyn C1-B, 604, Near DY Patil College, Charholi Budruk ,Pune, Maharashtra, 412105

I had booked and ordered one dining table and chairs from royaloak furniture from ishanya mall pune on 30th march-19. They had commited for delivery on 7th april-19. Till 7th late evening there was no call from them. When i called their staff they said that they are not aware. After my rigid followups they said that they have got the delivery late from their bangalore office so they will deliver on 8th april. But i said that i will not be...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gupta Pankaj Kumar
from Kolkata, West Bengal
Apr 9, 2019
Resolved
Report
Copy
Resolved

since 3 month complaint has not been resolved [do not buy furniture from royaloak]

Have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Saravana Prabhu
from Bengaluru, Karnataka
Apr 6, 2019
Resolved
Report
Copy
Resolved

order misplaced. no response on complaints.

Address: 560068

It's going to be a long email. Whoever reads it, i request you to read it until the end. I don't give a damn if you take some action on this but you should know how pathetic and irresponsible is your service towards a customer! I'm never ever coming back to your store again.

I have no idea where to even start. I had high hopes for royal oak and wanted to procure some furniture for my wedding. I placed an order...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Perumalla Uday Kumar
from Bengaluru, Karnataka
Apr 4, 2019
Resolved
Report
Copy
Resolved

cerena recliner 1s sofa defective product

Address: Marthahalli, Opp. JP Morgan, Bangalore, Karnataka

I bought a 3+1+1 Cerena Recliner sofa set from royaloak Marathahalli (Opp JP Morgan) bangalore on 30th March 2019. and it got installed on 04th April, 2019.

One of the 1 seater has manufacturing defect where Single seater metal touches to Base flank while rotating/rocking making lot of noise.
I booked a compliant with technician who has visited my place and technician also updated in remarks in the receipt.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manukumars
from Bengaluru, Karnataka
Apr 4, 2019
Resolved
Report
Copy
Resolved

retro boss executive chair - one, arm has come off within a month they are yet to fix it

Address: Banneraghatta Road, 560082

I bought a retroboss executive chair in february 2019. Within 5 weeks the left arm became loose. After i complained a technician came within 2 days and repaired it shoddily by fevicol'ing it. Within 12 hours the arm became loose again. After that i have called support umpteen times, escalated the matter but they keep saying someone from warehouse will come and fix it. I am still waiting for the same even after 6 days....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
NagarajC
from Chennai, Tamil Nadu
Apr 3, 2019
Resolved
Report
Copy
Resolved

royal oak - pathetic service and response...!!

Address: Royaloak Furniture Old Madras Road, 560049

I have booked for king size cot and have been trying to reach/follow up for delivery, taking my old cot, installation.
The response has been very pathetic. Phone rings but nobody pick it up. Would have tried around 50-60 times.. Where is the customer service here, very low level professionalism shown.

Royaloak furniture old madras road
Address: old madras rd, near brigade exotica, virgonagar, aavalahalli, bengaluru,...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Helen Grace
from Bengaluru, Karnataka
Apr 3, 2019
Resolved
Report
Copy
Resolved

royaloak bloomz queen size mattress in pu foam and spring with 6 inch thickness

Address: Bethel House, No 5/1, 2 B road, 5th Cross,, OPP TO Maruthi provision store, 560084

Pathetic service and unprofessional behavior with poor customer service.

Never seen such a bad customer service, got a product trying to contact the team, no one is picking the call, nor they are responding the inthe chat.

Everytime i call, the call is on hold for 5 mins. With annoying voice asking us to wait, but after 5 mins, its says 'good bye' and call gets disconnected, i have tried more than 10 times today.br...
Helpful
Found this helpful?
1 Comment
Report
Copy
0
03N
from Mumbai, Maharashtra
Apr 3, 2019
Report
Copy

leather sofa

Address: Bannerghatta road, Bangalore, 560083

We had booked a leather sofa in the month of january 2019. Whille installation, we saw that the leather was damaged for one of the 2 seater. He asked us to call customer care and since then we are just calling them. They either don't respond to the calls or they say they'll send the executive but nobody comes. No action has been taken until now. We have called the store also multiple times and they also are not doing anything....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Keerthikanth Chowdary
from Bengaluru, Karnataka
Mar 31, 2019
Resolved
Report
Copy
Resolved

broken bed delivered and worst customer care

Address: Outer ring road, Dodda Banaswadi, Bangalore., Bangalore, Karnataka

I have purchased a king size solid wooden bed from them on 10th March, 2019. They delivered the product and while assembly the technician noticed a damage on one of the bed corner. The crack is one inch deep and 6 inch long. He have filled in the fitment sheet with damage details and asked us to call the customer care. From then I have been following up with the customer care and every time the answer is same. Your issue will be resolved...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rahulkkverma
from Mumbai, Maharashtra
Mar 28, 2019
Report
Copy

low quality product, with in 5 days of use wrinkles came on leather also fiber fill level is very low inside sofa

Address: Old Madras Road, Bangalore Old Madras Road, Near Brigade Exotica, Aavalahalli, Bengaluru, Karnataka 560049 BANGALORE, Bangalore, Karnataka, 560067

Hi,

I have bought a sofa set of rs 103000 /-, with in 2 days o[censored]se sofa started sinking and wrinkles are clearly visible on leather. Sofa is looking like 1 year old roughly used sofa. Also wile sitting its making noise. Very poor stitch quality

I have wrote to customer care 10-15 times but not getting satisfactory answer....
Helpful
Found this helpful?
1 Comment
Report
Copy
G
Gupta Pankaj Kumar
from Kolkata, West Bengal
Mar 19, 2019
Resolved
Report
Copy
Resolved

royaloak furniture do not buy any product from royal oak (fraud)

I have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
arun nair Jc
Mar 18, 2019
Report
Copy

product coffee table not delivered

Address: Bangalore, Karnataka, 560017

Booked coffee table through online (Ref.: ROY0014210) still after numerous enquiries and complaints not delivered.The official mail says delivery will be by 10.03.2019.But poor customer care and no information given by representatives.I asked for cancellation, but customer care representatives are not responding.I am totally disappointed in purchasing this item from Royal Oak and I will never suggest or buy anything from this brand....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
KR choudahry
from Bengaluru, Karnataka
Mar 15, 2019
Report
Copy

sold damaged product

Address: 560068

I have bought a king size bed from royaloak, but they have deliver me a damaged product at delivery time. Even after my complaints to their bg rod show room i did not get any response

I have also charged unnessary rs 700 for fitting cost which actually a free servise.

Roaloak is cheating their customer by selling damaged product and redicules services....
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Arockia Sankar
Mar 11, 2019
Report
Copy

electronic city branch keep changing delivery date - expecting bribe?

Address: 560068

I ordered 4 seater dining table on january 26/2019 from electronic city branch. Order id : [protected]. I was informed by the sales guy (Saleem) that the order will be delivered by 3 to 4 weeks (Max by 30 days). But it was not delivered even after 30 days. I called electronic city branch manager ashraf where he confirmed that the stock will come be march 7th and will be delivered by 8th march max.

But it was not delivered till...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Pepperfry
2.7
(1624)
Godrej Interio
1.5
(1533)
Inkgrid
2.3
(112)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR