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RoyalOak Furniture Complaints & Reviews

www.royaloakindia.com

2.2

Updated: Jan 24, 2025

Complaints 1515

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662

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Good! RoyalOak Furniture values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RoyalOak Furniture step up their efforts to fully resolve all complaints 👍

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RoyalOak Furniture reviews & complaints page 62

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Address: 560016

Dear royal oak team,

This has reference to the dining table purchased from your banaswasdi store on 07/11/2014 in the name of shikha prasad order no:[protected]. The table had a glass top. The glass on the table suddenly broke off (Almost blasted) into pieces with a loud noise. The glass pieces were scattered all around the house which could have caused a serious injury.

This is a safety concern. The reason...

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Address: 560043

Hi, this is with respect to replacement complaint registered with complaint number 7864 on 24th oct 2018 for perl model queen size bed worth rs34002/ which royaloak's customer care has closed after manipulating the report on 26th oct 2018. I have called their customer care more than 30 times till now, send more than 10 emails with more than 20 photos with damages and multiple times informed banswadi store manager to replace the crack, damaged...

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Address: 530017

Website: non delivery of Shoe Rack

I have placed an order for royaloak berlin show rack 3 door worth inr 4990/- vide order no:roy0010903 on 22/10/2018 and paid by online. I got a call from
[protected] on 22/10/18 and informed that it will be delivered in 2 days. Since then i contacted on help line no:[protected] several times and talked withmr fernades on 24/10/18 and with ms sruthi and mr chethan on 26/10/18 and with ms maria on 01/11/18. They are not able to give me...

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Address: Murshidabad, West Bengal, 742122

Website: www.royaloakindia.com

Order number ROY 0010303, DT. 06.10.18.
The delivery date was 14.10.18. Even today I didn't find my favourite things . Please arrange to return the amount of money back to my bank account if it's arrange to send my address very soon.
This is my sincere request.
Bank Details ------
Account number - [protected]
Allahabad Bank
IFSC CODE - ALLA0211834
Registered mobile number - [protected]....

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Address: Pune, Maharashtra, 411014

This is the most pathetic company i have ever dealt with. I ordered for a dining table set and was assured delivery of the product in 10 days. That never happened and after continuous follow ups the delivery finally happened on 20th october. Now i have been chasing them for installation and no body seems to be interested. I sincerely regret doing business with them and i would like to warn you from doing the same. Please avoid...

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Address: 560043

Billing delay so delivery delay. I want to cancel order [protected]
I went to showroom on 15th oct. Rammurhynagar person. Had billed it on 18th and telling delivery will happen on 22oct.
Which committed to be delivered on 19th later 20th later 21oct.
I'm very dissappointed with manager calmly telling i[censored] don't want u can cancelled order. I want to cancelled order. But
As it is with hdfc loan i have purchased. br...

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Address: 500081

The delivery system is pathetic. I was told by delivery guys to be available on thu, i was waiting the whole day (On leave). The furniture was half - delivered on saturday.
No coordination between warehouse, sales and delivery. Now they have put big 10'x3' boxes in the middle of my hall and kept me waiting for the rest of the furniture and setup.

Not to mention the helpless and useless customer care.

I...

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Address: 560035

I am very upset with the delivery part of royaloak, i won't recommend anyone to buy product from here. I bought sofa from here in previous sunday. But still (Wednesday) it has not been delivered, yesterday someone called me and told that he will come around 12am to 1pm, i told i won't be available at that time, please deliver around 5-6pm, he declined to deliver at that time and told next day 1st half he will deliver. Now i took leave from...

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Address: Rangareddy, Andhra Pradesh, 500030

I am udaya Phani Kumar from Hyderabad. I purchased an "Royaloak Marshal Three Seater Manual Recliner in Air Leather"( product id : SF701012MR-3) from your royaloakindia.com website using bajaj emi card in august and it is supposed to install by 7th sep. I got call from Royaloak team on 11th saying they can not deliver the order so asked them to can cancel my order and refund the amount or roll back order so that bajaj will not charge me emi....

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Address: 560001

Website: www.royaloakindia.com

Dear team,

I have purchased two furniture items worth rs 56, 500/- through royaloak online website (Order num: roy009283) 2nd sep 2018 which was supposed to be delivered by 10th sep 2018 as per the billing invoice.

Please note this order is placed by me on the name of (Uma maheshwar rao) who is my uncle as my hometown is not listed in the delivery location of royal oak.

But, even after continuous...

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Hi team royal oak!!
I have made a payment of rs.12000/- through net banking for three door bookshelf almirah this morning but there has been no confirmation msg from u so far. I checked my bank account to reconfirmed that the payment was made successfully.
I m worried as i can't reach u, the numbers given r all invalid, it says call ended every time i dial, websites n email addresses r so troublesome as my msgs cudn't delivered...

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Address: 560100

Website: royaloakindia.com

Hi, I purchased a product from RoyalOak website royaloakindia.com on August 22, 2018 and it was supposed to deliver in 10 Business days but it was not delivered until September 10th 2018. Even after multiple calls they were not able to deliver the product. Finally I opted for refund on September 12th and they said amount will be credited back in 6-8 days. Even after 25+ days (October 9th) amount was not credited and everytime someone from...

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Address: Bangalore, Karnataka, 560084

Website: www.royaloakindia.com

I have ordered Royal oak beach Jhula from the site https://www.royaloakindia.com/.in in the month of April, 2018. Payment was made in advance via inter banking. My order number is ROY003896. Swing was to be delivered in one month. However till date I have not received the swing. Each time i call coustomcare they say would be get call back and but no one call. Details of payment is also attached what remedies i have for this .....

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Address: 560103

Website: Purchase from Royaloak store directly

Hello sir,

I have purchased dining table 4s-set from royal oak kadubeesanahalli branch on 20-10-17. On dec 11, 2017, have raised the complaint mentioning termite issue in table. The service technician applied termite oil and injected liquid to fix the issue. The issue got fixed for some time and again the problem appeared. Have raised multiple complaints since than. The technician just comes and fix the problem temporarily....

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Address: Bangalore, Karnataka, 370110

Website: www.royaloakindia.com

My order number is [protected], product code of201ch, ordered it on 26th september and sent full money payment through debitcard, company gave me confirmation message to deliver it on 4th october but after that i have not received any processing update and not proper response. I have paid my hardly earned money and wasted my value time for inquiry after many inquiry and complaint i received email to wait another 15 days yet not given me confirm...

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Address: Bangalore, Karnataka, 370110

Website: www.royaloakindia.com

I have ordered royaloakbell office table orderno.[protected], product code is of201ch, and paid through debit card, company gave me confirmation message to deliver it on 4th october but after that they have not give me any processing update and customercare number of company have blocked my number for few days then they have sent message to wait another 15 days, have not given me any confirm delivery date till now. I cant wait more days please...

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Address: Bangalore, Karnataka, 370110

Website: www.royaloakindia.com

My order no.[protected]. Product code of201ch. Ordered it on26 september and paid through debit card royaloak company gave me confirmation message to deliver it on 4th october but after that they have not given me any processing detail and had blocked my number for few days when i sent inquiry message to customer care number of royaloakcompany. Now they are frequenty postponing delivery date. I can't wait more days please cancel my order and...

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Address: Bangalore, Karnataka, 380110

Website: www.royaloakindia.com

Royaloak company frequently postponing delivery date i can't wait more days, my order number [protected], product code of201ch. Ordered on 26 september and paid through debitcard. I have sent inquiry to customercare no. Of company but they have blocked my number for few days and later postponed another 15 days and had not given me confirm deliverydate....

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Address: 411047

Website: Royal oak.com

We had booked sofa, dining &tv unit in april month.3 times damaged dining was delivered and returned. From last 2month we are waiting for one chair which was damaged and seat was missing. Tv unit has fungus and bent in one month o[censored]se. After calling and visiting to showroom number of times it’s not resolved till now. Worst quality and worst service....

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Address: 560035

I have booked royaloak daffodil bed side table with drawers in reflective high gloss finish worth inr 5500 on 2nd september.
And was supposed to get it within 10 days. The product is not yet delivered neither any correspondence has been from the company.
I am going to take legal action if the matter is not resolved asap in this regard... Because royal oak is fraud company....

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