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Sleepwell Complaints & Reviews

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Updated: Dec 29, 2024

Complaints 376

Resolved

54

Unresolved

322

So far, so good. Sleepwell is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sleepwell will keep up the work and continue to help more customers with their concerns even better 🤝

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Sleepwell reviews & complaints page 2

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Address: DSS 75, BLOCK F, GMADA AEROCITY

I bought a sleep well mattress last month in July 2023. When I flipped it over this month, I found a small round hole in one of corners which looks like a CIGARETTE BUTT HOLE, no body in my family is a smoker.
SLEEPWELL has totally pinned the blame on me and my family, which is unacceptable....

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Address: Sector 135, Noida, Uttar Pradesh - 201301 (India

I want cancaled my order I'd sw_57365 refund my moeny
Hello,
I am very much upset with your sleepwell online site because I order a matter's onto 03.07.2023.
But I don't want because the reason my grandfather expired 04.07.2023 am going to my village gujrat all family I just want to cancel my order regarding the product, I cancelled it onto next day date, even confirmation was via call with sleep well company's person,...

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Address: Yojna vihar delgi

Hi Sir,

We bought 2 mattress of sleepwell. But one mattress came out to be defected. (Its still in warranty). We called the customer care they told us to try rotating and flipping for 2 weeks. But It didn’t worked. They said some one will visit for investigation. But no one came for the visit. So we again called them they asked to share the pictures of the mattress. We did the same. They said they can’t replace it. br...

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It is very disappointing to say that the product (Revital 3.0 mattress) we have recently purchased from Sleepwell is not meeting our expectations at all.

It has heating issues, whenever we sit/lie down on the mattress, it releases heat like anything, making us unable to sit on the mattress not even for five continuous minutes. Moreover, we are facing back pain issues while using this disappointing mattress. It is very surprising...

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270388
TRACK
Complaint Number
270388
Complaint Date
[protected]:51 am
Customer Name
rama
Status
SETTLED

Registered

Attended

Settled

Order Placed

Dispatched

Delivered
Date & Time Status
[protected]:46 am Complaint Settled - YET TO DECIDE
[protected]:30 pm Inspection Completed....

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Address: Patiala

I was brought a Sleepwell Mattress Ultra on August 2022 with the validity of 2 years. After some days the mattresses sinking from the some portion. I have lodged the complaint with complaint number 269041. After that the customer care calls me and said that my mattress model is not available so I can select any other model in place of it and tell them about this on customer care number. But whenever i call on customer care number they always...

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I ordered sleepwell mattress from their official website i payed the full amount they responded that it will be delivered in 5to8 days but after that there is no response from their side i tried all the options calling customer care taking to chat bot sending them email but there is no response from their side even the tracking is not working what should I do...

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I lodged a complaint that the surface of the mattress purchased has been uneven. But the said complaint rejected by Co without visiting home on the basis of pic of mattress I sent.
Reason complaint not genuine.
It is matter of concern that how a inspecting person judge that the surface is proper without touching through digitally.
Please resolve the issue....

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I bought Aadhar Super queen size mattress (on order) from Bhattkoti Furniture Shop, Dehradun on 20th Jan 2023.

After 10 days only, I observed that the mattress had started to sink in. I called the shop owner who told me to complain to Sleepwell directly.

So, I called the customer care of Sleepwell company on 2/2/23, after which I received a call from Mr. Deepak who asked me the details of the Mattress and its...

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Address: mithapur, delhi

I have bought esteem mattress . in few 1-2 month it was found that it looses from the mattress layer and edge get deformed. for details information please see the picture in the attachment....

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Website: mysleepwell.com

As per the company policy, Sleepwell will refund your purchase price, including any collected sales tax, if you are dissatisfied with your purchase after using the product for no fewer than 30 nights, but not later than 100 days after your purchase.
I made my purchase from the sleepwell website "mysleepwell.com" on 13 March, 2023 with order id sw_43323 for Rupees 8250, as the product was not available on amazon.
However I purchased...

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Address: 65-Manohar enclave city center balwant nagar Gwalior

Hey
I’m facing some issues in my sleepwell sofa the pins of sofa is coming out and it’s not been 3 years, my sofa is still in warranty period. I complain this to one of your authorised shop in Gwalior from where I bought the sofa (Mangal Furniture : +[protected] but they are not taking any action it’s been almost 3 weeks since I complained regarding the sofa but they are not taking it seriously and they are putting this...

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Address: Sheela Foam Limited 37/2, Site 4, Sahibabad Industrial Area, Ghaziabad- 201010. India

My ORDER NO.-sw_43758
I already cancel order online as the size become wrong. Also call to customer care number regarding cancelation of order & place revised order of size. Customer care executive said that request is placed of revised size
But till date no response is received from Sleepwell company.
If you have sent me mattress of previous order, I will not accept, kindly note....

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Address: Sheela Foam Limited 37/2, Site 4, Sahibabad Industrial Area, Ghaziabad- 201010. India

Website: mysleepwell.com

DO NOT EVER BUY FROM SLEEPWELL !!! use your hard earned money on some other mattress brand because sleepwell spend all their money on advertising their products on tv and in newspapers . they have one of the most rude and uncaring customer service in india.i bought a mattress worth 30, 000 from them in january 2021 and by august the mattress started sagging so i called the customer service to complain and these guys are so smart they purposefully...

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Address: 835A C2 block palam vihar gurgaon 122017

Hi,

I bought this sleepwell matters on dated 21feb23 only used for 19 days and now herewith attached torn matters picture .

Please replace this matters as soon as possible.

Highly disheartened.

Regards
Biswanath chakravarty
[protected]
C2 palam vihar, gurgaon
835A 2nd Floor....

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Dear sir.
I bought sleepwell mattress size 5x7 on[protected] through the shop and after 18 months o[censored]se the sleepwell mattress got dump ride sides ways and it made very uncomfortable to sleep and caused body ack. Kindly solve this problem looking for your support and Co-operation.

Your's sincerely
M s raj...

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Address: House no 896, Type 3, PLW Colony, Patiala, Punjab

We had bought mattresses 6 months ago by trusting Sleepwell brand, which turned out to be useless as both of the mattresses are pushed down also one of the mattress is soft and the other is hard. We also tried to contact on their customer care number but they are not picking up our calls. So please understand our problem and help us....

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Hi,

I have purchased matress from sleep well which is of poor quality causing me health issue ( I have attached doctor reports in email sent to sleep well ), I am requesting sleepwell to replace mattress with another one however they are not supporting

Their customer service executives are absolutely pathetic speak rudely ( call of 1st March )

Need to replace mattress with ortho one
br...

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Complaint No 246008. The mattress is having pasting / stitching problem. The company says it does not come under warranty. My point is that there is a problem with the mattress, and it is to be rectified by the manufacturer, either free of cost or on chargeable basis.
The company cannot left its customer to fend for himself.

Manas Chakraborty
[protected]
manas72002gmail.com...

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Address: A/30 Shri Krishna Sarvoday Society, Opp. Acharya Hospital, Arunachal Road, Subhanpura, Vadodara 390023, Gujarat

Dear Sir,

On 21st Feb 2023, we have placed order on sleepwell site and online purchased matters and payment have been made online on the same day.

Details of order is as below,

order no. sw_41701

"Sleepwell Dual Pro Profiled Mattress
Single | 75.0" x 48.0" x 6.0" 190.5 CM x 121.9 CM x 15.0 CM

We paid Rs 9657 online.

However, the product which...

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