Sony India Complaints & Reviews

Dear team

I have purchased a brand new z ultra on jan 2015 from kanpur attach is the bill of same
Last month due to an accident it was broken and screen is stop working
Now i want to repair my set and i tried it in delhi and in kanpur at sony authorized service centre but both confirmed that repairing of this series is not under sony policy and they can exchange it with any other sony set with discount but nothing in writing

I am following this issue since last month but i am not getting any responsive reply from any body and i am really very frustrated

Request you to please help me out and confirm,
1 - is there any policy that this z series is not repairable
2 - weather my phone is repairable or not
3 - if repairable what will be thw estimate of repair

Note - this is now became hight of irresponsible approach toward consumer no service centre is respondin on that nor customer care team i have send mail to cc team atlest 3 timrs but all time only an autogenerated mails are recived, but no one even tried to understand consumer complaints
Thanks
Deepak srivastava
[protected]

Poor quality of service & not trust worthy.
Sony xperia m2 purchased on 28th. Jun/2014. Recently the battery was discharging within minutes. When given to sony authorized service station, sri sai cells service station no.1032, 26th main, opp. M. K. Ahmed stores. Bangalore - 560041, they replaced my battery with a new one, which wasent working and charged me rs.1600/- i took the phone thrice with the same complaint, once he changed my old battery which was not returned to me after replacing the new battery. When complained, the service station guy jai shankar was least bothered. Later he says motherboard was damaged. It has to be replaced which will cost 6000/- when the phone was checked to replace the battery at that time service station people told motherboard is fine only battery to be replaced.
When contacted to sony company, he asked for the work order no. Which to my surprise was not filled by the service station. For your kind information, i have attached the receipt below.
When no body is there to take the responsibility, then why do you keep service stations if you don't give proper service. While selling their product they assure you in such a way that they are there for the service of the product any time of the day. When you go with the complaint of their product, first thing they do is they will not recognize you, they feel bad about you, they will tell you that you don't know how to use the product, you have not read the manual properly, all this queries they put on you.
I'm highly disappointed with your service team.
I suggest the sony company to first learn to give service to your product promptly & honestly, then do the marketing.
The service station people are well trained in deceiving customers. What we people should do now is stop buying sony mobiles, they will come to know that they are because of customers & customers are not dependent to sony products. Poor people they are greedy and want to make easy money with out hard work. For easy & fast earning they should open a massage parlor. It is my suggestion to the sony company & its service station.

Refer Job card no. J 61663547 dated 13 Jul 16 against Sony Bravia serial no. 3283364. The same TV was serviced by Authorized service in April 2016 (panel changed at cost of about 8500/-). Again the on 13 Jul 16 tv handed over to Sandhya Enterrprises for having issue of frequent booting and switching off there after. Only Sony displaying..
After using original part in authorised outlet, this the condition of y product is worest that the same part had to be replaced in same cost after about 4 month.

I had purchased sony xperia z3 mobile last year in may 2015 of rs 37000. after one year and 2 month on 18.07.2016 night it was alrigth, but next morning when i started using the mobile it was not switching on even after 1 hrs charging. when i visited sony authorized service centre in ranchi, they told me that it can't be repaired and they offered me 20% discount on purchase of new set of same model. if i go for this offer i have to pay another rs. 32000 again.
What a hell, my question is why it can't be repaired. every thing is repairable. but sony india is not helping me. what way i can raise complain against sony india?

Dear sir/madam
My name is murali krishnan i purchased two mobile sony e4 and t3 mobile on 29/10/2015 now that t3 got repaired i visit sony service center coimbatore he tells that some board are not working. and also it's payable approximately charge is rupees 7000 i told that mobile is under warranty i produced my warranty and bill copy. he tell that the imei number is already activated before bill data so it can't able to claim warranty. i purchased mobile on sony showrooms is located in lakshmimills in coimbatore not a local store but he not agree he tell that mobile is second hand. how can it possible is sony is delivered second hand phone??? how can i accept for paid money for new mobile and get secondary mobile. i didn't get any solution i need new mobile phone for my payment. kindly take a step for this issue i submit my mobile on service center one mouth before still now i not received.

Old job order number w[protected]
New w[protected]
Mobile purchased place
Sony center
#965 avinashi road
Coimbatore

Mobile service center
Kg electronic
Cross cut road
Coimbatore

Mobile details
T3 mobile
Purchased date 29/10/2015
Imei number:[protected]


Regards
Murali krishnan
[protected]
[protected]

I ve purchased sony c4 mobile o may 1 from the day i ve purchased i m facing problem with this set. After 7 days from purchasing the power button was not working, i gave the phone in service center the next day when the phone was returned to me the sim block was not working again i took the phone to service center, they settled the problem now again power button is not working... Please pay attention to my complain my phone has not even completed 6 months

Sir, i bought one sony m4 aqua dual mobile handset just eight month ago inspired by the brand name of sony. But i am very dissatisfied for using it bcoz within these eight month i use the mobile hardly for two month only and the rest time it was in the customer care center. Now onwards i dont want to use the same handset with the imei no-[protected] unless and until u provide me one new handset of sony.
Detyails:-
Model-sony experia m4 aqua dual. (Purchased date-22/08/2015
Serial no[protected]
Imei-[protected]
Complain regd no-w[protected]/service id [protected] (Dt-21/05/2016)
Complain regd no-w[protected]/service id [protected]

I had bought my sony x peria c5 in sep 2015 in my name as sofia rahman but problem start occuring soon after the purchase phone started to hang n software problem some hard ware problems persisted n now some damage is dere on the screen as dere is a black spot on the screen which the sony service centre ppl r saying the screen has been pressed hard becoz of which this problem has now occured now i am really bad as being loyal customer of sony as i am using i more mobile of sony company u hav got sony bravia tv i[censored] want further details of the above products i can send them to you now my only request is to replace my phone instead of repairing it otherwise u will loose a brand loyal customer plz help me in solving my problem as i hav a very busy schedule as being the principal. Of a cbse affiliated school plz see to it as soon as possible n relace my phone thanking you. Sofia rahman address is 1 noorullah road guria talab khuldabad allahabad 211003

Purchased led tv model no. klv-22p402b product no 8dn[protected] sr. no 8250389 from sadguru watch and electronics, kudal, dist. sindhudurgh, tal. kudal, maharashtra on 20.1.2015 vide bill no 226. however within a year time frame now vertical lines are appearing on tv screen and are increasing in size day by day. had complained to the above authorised seller on 26.6.2016 who gave complaint token no 825038 with suggestion that technician will come and attain. however, one technician mr. laxmikant kulkarni visited our house on 30.06.2016 and left without repairing the tv set and he charged rs. 240/- as visiting fees on the pretext that he will need to send pictures of tv set to company at delhi before repairing.
We are following him since than but he is not replying. on the advice of above authorised seller we made an toll free complaint to your office on 16.7.2016 vide registration no 33344982 and directed the request to kolhapur.
We are unsatisfied with the below par customer service offered by your company and the products offered for sale by your company as the same seems to be substandard quality product as within a year the defect has arisen in your product whereas other companies selling similar products are far more better and have no issue related to there products for years together.
Hope that you will resolve the dispute at the earliest.

Sir,
Complaint lodge on dt 08.06.16. also payed rs 9000/- against repair of telivision klv-40ex430 part code a1889767ap - mod (ssi s400nn01). till date no response from customer care and repairer so look in to matter, period of more than one month is already passed. we are facing huge problems please help to repair on urgent basis.
Regards
Amol sonwane

Dear sir

I lodged a complaint about my sony tv in gurgaon service center on 9th july. Somebody turned up on 11th july and took faulty mother board for replacement. No body has repaired my tv till today ie 17th july 7pm inspite of persistant follow up and assurance from ur side. I m highly dissatisfied with the after sales service. Are you doing a favor by repairing my tv or it is your duty to provide gud after sales service. Pls respond.

Seema

[protected]

Hi...
I was deposit my sony mobile at shree gajanan services, my ticket id is [protected] on 05th july 2016, but till now they are not returned my mobile. the gajanan services told me that they can't return my mobiles before month of october 2016. so what i do sir? i need my mobile,
I request to you that please help me, call once on my cell no. [protected]
I am waiting for your valuable reply

Respected sony,
I seriously telling you that i like sony very much... I'm the customer of sony mobiles since last 9-10 years... Now the problem is that i'm seriously fed up of from yor customer service... I hv currently your device sony xperia z5 premium dual this is the best device till date... But unfortunately it's audio jack not working and i submitted my device on 5-7-2016 to our nearest sony service centre nri electonics ghaziabad uttar pradesh... My job sheet no-w[protected]... Your staff of nri electonics are very bad they didn't support customer, they didn't provide stand-by handset, their behaviour regarding customer is horrible... Yesterday i call him for my device enquiry...3rd time they recieve my call... I want to know my reparing status... They tell that part is in order... Which they said to me from last week... I tell that the part is not available in whole sony in india... They said that we don't know... I[censored] know that there is part o[censored]r device in entire sony india... U can take it from their and give us... So please i humble request to you... Please resolve it
...

I have lodge complaint about this. Ref. No. 32750356 dt. 14.06.2016, a person from raipur service centre visited and after that no response, let me know how long i will wait? If it is not possible than also let me know so that i will free to go further. I have tried so many times on companies toll free number but their ivr system repeatedly narrates the same thing, no answer from company's executive.

I have given my mobile on 29. Jun.16 but till today... Still repair status and don't tell me about any other status when i will get my mobile. My mobile has been repairs again again, not give any permanent solution. Within 1 year.. My mobile repairs 3 times how can say.. Sony mobiles are best mobile... I am not comfort with this handset.. Or company... Every time mobile heat up when you was on call.

My mobile job no is w[protected]


Many time sony services center's people return and say this is software problem and update software but not solve actual issues. Company & services center's people want to complete handset warranty period i. E. 1 year as give temporary solution.

It's been a week since I gave my Sony trinitron for repair. The repair is partially done and nobody is coming to complete it. So many phone calls I've made regarding this. This is causing so much of concern. Hitech service
No 10A, chavadi Street
Koratur
Chennai 600080

Is the service centre that has undertaken this.

Dear sony san,
This is sathya from chennai am facing a big problem from past 6 months @ kdl42w900b led tv.
Problem
Display not coming sound only hearing some time display coming same i complained to sony customer care [protected] they forward complained to the nearest service center clarity services aa9, 2nd avenue, annanagar chennai 600040 after 3rd day i followed the service center after they send technician he came and told me display panel board problem so need to change that time i told no problem @ display some working properly kindly check and confirm they told 100% display panel need to change it will cover warranty only handle charges need to pay approx. 1800rs same i agree to change, same they also changed, after 2 month’s again problem started same i start complained to sony customer care again they send same service center technician they checked display panel board strip (wire) loose connection that’s y problem i asked the technician how wire get loose your technician only fitted we unable to loose the wire it means your technician not properly fitted due to this only wire get loose again he told here after complaint not repeat and he charged 450 rs i asked why should i pay due to improper fitment by your technician we faced mental tension they replied if you not paid i need to give the money from my pocket. i give money after 1 month again same problem started same routine i started complained again the same service center send technician he checked and feedback to me display panel board strip (wire) get damaged so need to change it cost is 1700rs. i start argued he told if you give approval we will change or else not possible. again i asked last 4 months your service center dealing my led tv every time something you are telling me to change and asking charges this is too much.

Sony is a big company they produced good product why your person are spooling the company name this will affect next sony brand purchase they replied me this model is failure model you need to spend more money on this led, is it true.

If its failure model why sony sold this product @ india why should we purchase this for 85k. kindly replace good non failure model led tv with same specification.

Kindly take necessary action to rectify my complaint for permanent not timely

Hope you may understand my feelings.

Dear sir/madam,
I am ved upadhyay i am user of soni xperia z1 having imei no - [protected] purchase date - 17/12/15.
My phone have few problems like over heating, automatic switch off, touch problem and for that i have left the phone at star service raipur (authorised soni service center) when i went to collect my phone i found the over heating problem during the time of collection and i informed about it to service center people but they started it normal and waterproof phone is generally heat, but when i purchase there were no problem on my phone.
I am using my phone is same condition to check any other problems, i request you to please arrange to resolve the problem or replace my phone as soon as possible.

Note - each & every time i have to reinstall app recover data its problem for me i wont to do it again & again hence request you to please replace it as soon as possible.

Waiting for your positive & early response.


Thanks,
Ved upadhyay
[protected]
[protected]@karmsales.com

I have purchase sony tv model 32"ex330. now a days it has broken down. i have done comlaint & no is 33193613 dated 09.07.2016. company assigned my service to chaitanya service centre link road pimpri chinchwad. the engineers came after 3days oftremondous followup. he told me your screen has gone you have to replace it & submit document to service centre. according to his request i immidiately submit my document (invoice & warrenty copy) to same service centre. but he deos not submit report to company & company also not ask him about my complaint. still company doesnt have any imformation after 4 day. whats going on in sony. also near about 5500 register at your portal & response for just 330 complaint from this it clear that you are not taking care of your customer.
After every call your system ask for feedback after this story how you expect for points.
Really worst experience with sony.

Kindly help me.. Service centre ludhiana not listening me... My complaint number is 33172458 named jyoti... Ludhiana punjab... They tuk led on friday for service but now they not attending my call... Pls help me... Service centre is for help not making discomfort to customers... Simranjeet singh [protected] nd[protected]... Kindly contact your service center pls... Nd make my request forward...