Sony India Complaints & Reviews

This is the worst experience i have had with sony. i recently bought a led sony tv from bareilly on the 26th june, after a couple of days, i spotted a black spot on the extreme right hand corner of the tv. after making numerous calls to the customer care centre in delhi, the engineer finally came, took some pictures and told me a story saying that he will send the pictures to the sony delhi head office for the replacement of the set since it's not even been a full month since the purchase of the tv the engineer promised that i would get a definite reply in 2 working days. he was from a authorized service centre of sony in delhi named boscos. where, when you call people don't even pick up your call and don't even know how to talk to customers. anyway, i called in after 2 days at the call centre, since the engineer was not answering my phone calls, and told sony to get the tv replaced with a new one, they promised it would be done within the same week. i called in again and another executive from the customer centre said that within 2 working days the tv would be replaced. it's been over a week now since sony has been making false commitments. it is defective with ridiculous customer service given by sony.

A very tiny rubber band kind of thing that holds the charging slot cover has lost its elasticity n hence came out of the charging slot cover now that slot cover doesn't fits in and it hangs loosely. this flaw has questioned the very boasted feature of xperia x1 of being water proof is flawed. on asking for replacement of the same at authorised service center of sony mobile phone, they said that small elastic band that holds the cover in position would cost rs 1000/-. i feel like am being fooled. this is very unreasonable. please respond because it is the question of affecting customers trust.

Dear sir,

Sony authorized services center,

Kota-324007

Rajasthan


Details of sonyphone :- xperia c -4, mobile no:- [protected], ticket no:-[protected], name abhishek jain.


I am a using sony phone c-4, i purchase it on date:-13/10/2015, due the brand name of sony and have a faith on the company, i purchase it for rs.21500/- for a common man its is big amount.


Now the problem is within 4 months from the date purchased, i found that mobile is not working having a problem of touch, i visit your service center.


1st time they said it software problem and need to update the handset, so they ask me 2 days time they format the mobile and give it to me, i said ok and i got my mobile formatted.


2nd time after 5 days again i found the same problem, touch was not working again i visit the office and they said the touch is not working they need 15 days time to repair it. again i said ok and they format my number after 15 days i received a call, that your mobile is ready i visit the office and i came to know that mother board of the phone as been change, (during this time i came to know that sony c 4 phone having problem from company side) but i ignore and came back.


3rd time after one month again having the same problem, touch is not working i visit the sony office, they said that its a touch problem they ask me to wait for 15 days and they will repair the phone now after 14 days i call them about my phone they said phone is ready but now my problem is after 2 months my phone warrantee is going to expire and after that if its again having same problem then what i will do? i don't have money to invest more in the phone.


So i need a written document from your side that touch problem will not be arise till one year or provide me new handset.


3 time mobile formatted and update the software

1 time mother board change

1 time touch screen change.


All these problem is happened during the 7 months time. (out of 7 months 1.5 moths my phone was at services center)


Please revert on this mail as i am a valuable and loyal customer of sony company, i hope will not disappoint from sony company. its a big company in the world.


Please look in to the matter and resolve the problem.


Sincerely:-


Abhishek jain

+91-[protected]

I have send several mails to sony india complaint forum as well as service head of sony tv, but till date i have not received any reply to my complaints my email is [protected]@gmail.com since more than months i have been sending mail as well as speaking with customer care nilima dharve gave ony assurance but no reply to my complaints when i wrote to head office through service head mail again assurance is given that regional office has been intimate4d that immediate action, but surprisingly no reply to my mails till date.

I have purchased this cell & attach all informations & service center says that the piece is damage & cant consider it in warranty case.
I am using phone & i am sure it didnt fall or drop from me so that it damaged, may be it damaged in my pocket coz of its size or that your mobile body is so weak.
So please do legal favour otherwise give me your grievience redressal email id i will manage.
And i have many another options for this case thanks
Regards
Manish gullani
[protected]@gmail.com

Model no. Kdl-32nx650 n5
Sl no.3250528
Customer name. Hanamant b rampur
Job cord no. J61461507 dt.[protected]
No any responce till today, this is your reality? Pl reply immediatly

I just buy sony experia c4 handset.. Since last 10 days ago.. I goes to much hang when i was in call it will become total blank then it will not able see anything on screen, phone is on but u could not do anything because display is gonna black and it will not operate...
After restarting it will start.. After call this will happen again i totally dispointed with this phone... I wonna replaced the phone
It will replace or not???

Please rechange the product and my cash in reply i have seriously please return my amount, this product very old and not working, please rechange the product i requested him... This product not working and not charge please refund my amount soon... This is sony company this a duplicate product iam not happy please refund my amount

I have sunmitted my phone on your service center on[protected], my job sheet no - w[protected] and my imei no is [protected]. When i submit my set it was in guarantee period with minor scratches on back side and the issue was battery prb and signal prb, but when i inquiry my ph status they said your display is broken nd u have to pay for it, but when i submit my ph there is not a single scratche on its display.
Plz do the need full

I had purchased a tv on 31st october, 2015 and it is still under warranty. I am experiencing a blank display of my tv. I have already complaint about my blank display of my led tv. Technician who came on 16/07/2016 checked our tv and he says that the tv is damaged and telling us to pay a sum of amount of rs.31000. My tv is still under warranty why i need to pay this amount. The technician is lying tv is not at all damaged from any side or corner. There is not a single scratch on my tv, then why should i pay rs.31000. I want a replacement of my led tv free of cost because it is still under warranty.

Very bad company in mobile phones. No value of money of customers. Since last one month my handset didn't repaired. Every time they say no part available in india. What is this?? You should not sell this type of mobile. I had buy this sony c3 mobile in dec 2015. Till then two times it gone for repair. I tried to call so many times with customers service but they didn't give positive response

I am muthukumar. my contact no is [protected]. address : 106, 10the avenue, dae township, kalpakkam. i purchased a above mentioned model on 31/12/2015 from co-op stores, kalpakkam. my tv is not working since 14/07/2016, the very same day, complaint was registered. mr. santosh attended my service call on 15/07/2016 and reported that it was a software problem and committed that another person would attend the next day. but no one came till 22/07/2016 forenoon. on 22/07/2016, mr. ganesh attended the service call at 7.30 p. m and reported that the tv has to be taken to the service centre. i am annoyed with the way sony service centre has handled the issue causing immense mental agony and left me with no choice but to go for the legal forum unless replaced with a new tv at the earliest possible.
V. muthukumar

I bought my sony experia z5 a few days back but on the very first day o[censored]se, it stared to heat up and the battery drainage was also very fast. I went to the retailer regarding this problem and the response was not at all satisfactory they asked me to go and share this problem with any sony center. Experia being the flagship of sony was not expected to give such a bad performance. Now what should i do for this?

We bought sony flash drive 32 gb on 9th july with code x000hg43ot with invoice no. mhbom[protected] which is not working.
Hoping for your kind support as per companies repo.

Sir i deposit my sony xperia c 4 handset in sony service center on 13/07/2016 for touch problem but till date my problem is not sort out.
My headset is in warranty.
Please sir sort out my problem as soon as possible
Also they are not given me job sheet number. The service center people told me that there are shortage of touch in sony company.

Dear sir / madam

I am using sony xperia z ultra mobile phone from last one and half year, i bought this phone for 18000, last few days back phone display is cracked, so i given to your service centre, today they are telling for sony xperia z ultra there is no screen replacement. So you want to buy a another z ultra phone by buying 7495 rupees, this phone of 3 months warranty and that also not of box piece, otherwise i have to buy new model by paying 80% of final price. Job sheet no-w[protected]


I am not satisfied with this offer, because by taking phone itself we will pay huge amount and for even repair also paying huge amount, why sony making this type of worst product of no service product.

I have purchased the mobile model no-xperia z3+ on 30/07.2015. I am facing problem since one month about the product display. I contacted nearest service station before one month i. E onjjune, 2016 for resolving my issue but there is lot of harassment from service center.
I request for a replacement from the company sony india.
Being a female/lady i get mental harassment and wrong commitments from company service center as well as from company customer care.
Since the warranty period expiring on 30.07.2016, so i am not in a position to wait still and requesting for a new mobile of same model from the company or refund of money.
Due to poor service of the company my communication has stopped and suffering a financial losses also and life has become miserable resulting mental harashment. Company complain work order number is. W[protected].
Email id - [protected]@yahoo.Co.In

Sony is providing the worthless service in patna sp verma road
I submitted my phone for repairing model xperia c5, on 04 july 2016, but it is still not repair service centre is pretending about the parts according to him it is unavilabale in all over india,
I want to know when parts are not avilabale how this company is selling phone indian market, and promises for the best services in india, when the call is service centre [protected] no one is avilable receive the call which is discuisting. Whole & sole the service centre & the company is providing the chep lavel of service. Pls see the attachment of service bill.

Dear sir/madam,
I bought my sony experia c4 dual handset on 09-aug-2015 (job no. w[protected]. after 2 months its touch creates problem and not working so i submit my handset to sunrise electronics, iscon elegance, ahmedabad on 12-oct-2015, after 3 days they replaced the touch of my phone and handover to me. i asked for the reason of touch problem but i have not got any reason for that.
After 4 months, again touch of my handset not worked so i again submit my handset to sunrise on 21-mar-16 (job no. w[protected]. they again replaced the touch and handover to me. i again asked for the reason of touch problem but i have not got any reason for that.
After 4 months, again touch of my handset not worked so i again submit my handset to sunrise on 27-may-16 (job no. w[protected]. this time they told me that this due to water emersion and your warranty is void. so this service is on chargeable basis. i again submit my phone for repair on chargeable basis. i got my phone after one week with the same action by replacing the touch and net service charges are rs. 6707.23/-
Now after only one month again touch of my phone creates problem and not working. again i submit my phone to sunrise on 27-jun-16 (job no. w[protected] and ask for the reason but this time also they are speechless.
Dear sir this is 4 times in 10 months i am facing this problem but still no proper solution is given to me by sony service. due to touch problem i am unable to take backup of my valuable data each and every time before submit to service center. now next month my handset guarantee also going to complete and for me it’s a worst experience with sony.
Now i don’t want to take this handset again after repairing, so i request you to kindly give a new handset in replacement of this because i’m really very upset with the service of sony and this handset.

Sony service centre at varanasi is being handled by gundas who attacked customer and misbehaved

This is to enlighten you the worst case which never happened in sony company history and you would be shocked to know that people are gunda at varanasi service centre these people have to be taken on action and if possible you need to take code of conduct as per the company’s norms i do believe that the company policy and guidelines does not entitled mr. Uday and rest to use and harrash any customer if he is visiting the service centre, please get in touch with me as per the company act’1956 the people neither has been assigned with the arm and given these kind of special, illegal, unethical, unprofessional, and against the company laws and value too.

And gaurav and uday they enquired about my company, my place and other unprofessional question which is none of their business - i have the video recording of all this when i visited last month the service centre and on 18.07.2016 this shows that they are indulged in the criminal business along with the job in your company and that’s the reason uday has mishandled me and gaurav was enjoying as shankar as well as gaurav should be taken in action too because when i denied over the with shankar he forced me please do visit we have some offer for you that ‘s why gaurav is calling you at service centre. Believe me these people will definitely drown down the goodwill and spoil the name at least in varanasi which will lead the defamation across the globe.

Gaurav, even he has seen all the scenario and seems that the things is being manipulated and seems that this was pre-planned and mr. Shankar has called me to come and meet at service centre at 4 p. M and when i said him that i already wasted my 2 and half hours yesterday at your service centre and there was no solution provided at all;

Then i am not interested to come tell me what is the issue why are you calling me at service centre you can discuss everything over the call but even though he called me and asked that please come he wants to speak you something personally, it proves all three were indulged in this conspiracy.

He said he does not has the stand by handset (Lack of planning and proper management) which is unprofessional attitude and i was standing there for two and half hour and there was no resolution he forcefully kept my handset and there was damaged handset he was was giving as standby and i denied to accept that mobile and it seems that all this incident which happens today was trapped and pre-planned and then in that case these people have called me today and i ensure if there has not been the cctv they might have killed me today itself -

#it means a customer can't use his right and i am in dilemma that if i am in democracy or monarchy??
# he threw my mobile on desk and screen has got broken and also the mobile has been completely damaged, he had willing and done it just like a gali ka gunda, why have you offered your service centre to someone who is doing criminal activity and gundagardi, loot with customers and also your other staff were enjoying this scene, why???
#he pushed me mishandled me and my personal property (Mobile my bag and helmet) which was lying with mr. Gaurav and mr. Gaurav didn't object why you are (Uday) interfering in this issue why you misbehaved why you mishandeled?

I was having a decent discussion with gaurav but he involved willing and mr. Gaurav dint ask him please don't deal with my customer as i invited him but he was enjoying and just enjoying and enjoying, why has he called me (Gaurav and shankar,???
#why this guy and people of service centre were looking on the exhibition as this happens everyday, who??

He did not let me collect my helmet and pushed, hit me grab my coller and took me out side the gate and these people mr. Gaurav and shankar and rest of the staff were just enjoying.. Think of that i am literate and if there has been some illiterate person these people might have killed him, do you have some company's goodwill, value, integrity, compliance, company ethics and principles or these have been sold out to few people called uday, gaurav and shankar???

And what exactly seems that he mr. Gaurav is trying to do some manipulation.
Talking about integrity issue - whenyesterday he called me up and he was trying to say that he is

I have attached today discussion with customer care and gaurav who was a silent and seems pre-planner of the today's incident, please dig in and dig out all the word by one by one which i interrogated by gaurav which he accepted and his words were proving that he was directly involved in this conspiracy along with shankar...

There has not been taken any serious action neither anyone from human resource team, nor from top level management has come up to say anything about this non-humiliating, killing one’ morale, self respect and they are still quite..

Now what do you want to say can't a customer raise his own problems regarding products and services if he raises these gunda will handle to customer as the people there like area manager gaurav and service manager shankar were not able to respond to question raised by me and my mobile issues???

This is nothing but this picture clarifies and it proves that the company is being managed administered and mishandled by uday, gaurav and shankar like people who promote gundagardi, loot and mishandling of customer and misbehaving too...

Regards, vikash jaiswal

[protected]