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Sony India Complaints & Reviews

www.sonyindia.co.in

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Updated: Nov 26, 2024

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So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

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Sony India reviews & complaints page 131

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Address: 600089

Dear sir/madam

I bought sony led tv four years back, for the cost of 64800 rs, it was working fine.
3 weeks before i had a problem with tv it showing vertical lines and discoloration.
Checked with sony service center they told it having problem with tv display unit, it cant be repaired, it should be replaced at cost of 22000 rs,
I felt shocked what can be done alternatively, they told no other option...

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Address: Agra, Uttar Pradesh, 282002

Website: www.sony.co.in

Horrible sony center customer service
they gave us faulty phone and now denying to replace it.
Sony center, gaurav distributors, sanjay place, agra

sony mobile model - e5663 xperia m5
invoice no. : 703
dated : 13th july 2016
purchased from : sony center, comm. Plot no. - 1, parking cp - 3, opp. Anupam plaza, sanjay place, agra - up.
Ho : gaurav distributors, c -15 nirbhav nagar,...

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Address: Gurgaon, Haryana, 122001

I purchased sony xperia z5 in january 2016 for 50, 000/-.
As it is still in warranty.

My phone stopped working when i was using during rain. I gave it for repair in sony authorized service center, they says warranty is void and have to repair on chargeable basis which costs 32, 000/-

As company says it is water proof phone till the depth of 1.5 meter and for 30 minutes.

If company is...

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Address: 560094

My phone was left in a service centre 23rd june 2016. (after just 5 months o[censored]se)

Job no: w[protected]

(im having trouble tracking repair status, as your website starts with a "j" for job number.) thank you.

This will be the 3rd month that i will be waiting. all my contacts are lost, due to me been offline. relationships are strained. and time is something one can not get back-i do not wish for...

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Address: Nagpur, Maharashtra, 440009

My name is raisa ansari
M no:- [protected]
Handset sony experia
Imei:- [protected]
Purchase date:- 29/10/2015
Mail id:- [protected]@rediffmail.com

I m using sony handset
First time i m using your product but from starting i m not getting service,
My first handset imei was [protected] which was replaced only in twenty four hours because of device not working properly.br...

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I have purchased this television in dubai through one of my friend in jan 2011.
The tv was working from may 2016. By contacting sony service centre, i came to know that led panel got problem and tone replaced at cost of 26500 rupees.
How come the led panel can go wrong within 4.5 years.?
What about sony reliability.?
I didn't expected this quality from sony.

Another sad point is the service, the...

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Address: Lakhimpur Kheri, Uttar Pradesh, 262701

Dear sir,
My name is Raman my device is Xperia D2302 prblm charger conectar is not working so I deposited in service center 4-june-2016 but service center person told me that ur device is not repair because some part are not reflect is our s/w so pls suggests me other wise am going to consumer court .
Wo - W[protected]

With Regards
Raman...

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Address: Ranchi, Jharkhand, 834001

I have submitted my sony xperia c4 dual to sony service centre-fortune, pradhan tower, 5, main road, ranchi, jharkhand due to abnormality in touch pad . Since i have submitted my phone on 4th of july 2016 with a assurance of getting my phone repaired within 15 days but till date it is not available to me.On asking from the service centre they say that the touchpad is not available in thier stock.After going to service centre three-four times...

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Address: Chennai, Tamil Nadu, 600026

Hi,

With great regret i am writing this email. I am new to sony mobiles. I was using other brand mobiles (2) for almost 3 years without any issue and as i wanted an official phone, i opted for sony xperia m4 aqua dual android phone after suggestion from my friend.

The phone was working fine for almost four months and later it started behaving abnormal. My usage was very low with the phone and there was no rough...

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Address: Bangalore, Karnataka, 560100

Hi,

I have bought sony xperia c3 for 20000 it worked fine for 1 year. After my warranty is finished within 3 days my mobile started troubling me. One fine day it shut down and never restarted again. I was worried and took it to the authorized service center, they checked and informed me its mother board issue and need to be replaced, they took 6700rs/- from me. After 2 months i again got the same issues like automatic shutdown,...

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Address: Bangalore, Karnataka, 560016

I have a sony bravia tv and it had some display issues due to which the tv stopped working. i had lodged a complaint on the customer care on 10th of july 2016 (id[protected] and was promised that the complaint is lodged on priority basis and i will get a technician the very next day still the technician has not come. i called several times to customer care and service center finally one week back technician came and took my tv. again i called...

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Address: Bangalore, Karnataka, 560035

Website: www.sony.co.in

Hi,

I am compelled to write this complaint following my experience with "vigneshwar services" to fix my sony experia z phone. My phone had a battery problem and a broken back panel which needed replacement.

To start with, behavior of service center executive was utter disrespecting and unprofessional. I took the token, waited for my turn to explain my problem. But when i asked to explain me the charges to be...

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Address: 638011

Website: www.sony.co.in

Name prasanth
[protected];[protected]
Work order number: w[protected].
I bought c4 dual mobile last year, mobile is full of hardware problem totally 5 times they changed the display touch but again and again problem will come. at finally i submitted my mobile on july 16 2016 erode. i dont want that mobile again i need a replacement or money refund immediately. i contact them many times but no action from sony side. but...

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Address: Thane, Maharashtra, 400601

Website: no

I am aditya joshi from thane (W). Mob [protected]. My rv22 deck not repaired by your service centre, also not tell about charges for viewing my deck, also bad talking language by your customer representative in service centre, also last 8 months the service centre shifted, and my deck not repaired also not return to mee, it's too much bad service by u, shall i complained to police station or court...

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Address: Nagpur, Maharashtra, 440015

Dear sir,

I purchase the sony led tv & home theater in 2013 but from day first i am suffering huge problem in home theater & tv
1) dvd & home tether

 in year 2013 dvd player not working properly which resolved under warranty after complaint.
 in year 2014 both left & right speaker sound was not proper in that left speaker change under warranty but still right speaker not change after complaint.br...

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Address: Pune, Maharashtra, 411027

I have submitted my sony xperia c4 dual in warranty period at (chaitanya electronics, pune) on 18th june 2016 due to facing a touch problem. today its more than a month and still i have not got my cellphone back. and they are not giving me and telling that they are unable to repair.
I want my phone repaired within 2 days... this is too much now.

Contact me : [protected]...

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Address: Rajkot, Gujarat, 360003

Website: Sony

I have bought a phone sony xperia m4 aqua dual 16gb black. Now i found that this phone doesn't work well.
Its gps is not working.
It is heating at very unacceptable level.
Phone is also too much lagging at every time.
This is completely company defected phone.
When i was going to its service center, they kept my phone for a day, but still my phone doesn't working well.
Now i don't trust on sony,...

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Address: 110068

This is the worst experience i have had with sony. i recently bought a led sony tv from bareilly on the 26th june, after a couple of days, i spotted a black spot on the extreme right hand corner of the tv. after making numerous calls to the customer care centre in delhi, the engineer finally came, took some pictures and told me a story saying that he will send the pictures to the sony delhi head office for the replacement of the set since...

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Address: Patna, Bihar, 800020

Website: Sony mobiles

A very tiny rubber band kind of thing that holds the charging slot cover has lost its elasticity n hence came out of the charging slot cover now that slot cover doesn't fits in and it hangs loosely. this flaw has questioned the very boasted feature of xperia x1 of being water proof is flawed. on asking for replacement of the same at authorised service center of sony mobile phone, they said that small elastic band that holds the cover in position...

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Address: Kota, Rajasthan, 324007

Website: www.SONY.com

Dear sir,

Sony authorized services center,

Kota-324007

Rajasthan

Details of sonyphone :- xperia c -4, mobile no:- [protected], ticket no:-[protected], name abhishek jain.

I am a using sony phone c-4, i purchase it on date:-13/10/2015, due the brand name of sony and have a faith on the company, i purchase it for rs.21500/- for a common man its is big...

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