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Updated: Nov 21, 2023
Complaints 213
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173
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SOTC reviews & complaints page 10

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V
vkaku
from Nagercoil, Tamil Nadu
Apr 29, 2013
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Huge difference in On-Site vs. Actual Price, No Booking Refund

Address: Chennai, Tamil Nadu

I booked a tour from SOTC (Order No: [protected]H) and ended up paying Rs. 6k/- as advance ... The tour price they quoted on the site is very different from what they offered (Rs. 21400 vs. Rs. 57000/- per passenger). They will not refund the money even if we do not opt for the tour.

I have the printed receipts, bank statements, quote prices and their emails to reflect this information.

Beware of these scamsters....
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B
bavvy
Oct 29, 2012
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Very Poor Services

I wish to report and share, the extremely bad experience that I had during my recent European Grand SOTC tour.

I had taken SOTC's European Grand Tour in July 2012 from their agents in Abu Dhabi UAE... I was advised by their agents that I need to opt for the European Grand Tour over the cheaper Cost saver Tour, as this tour had better rated Hotels and in the Central locations of the cities (even though it had lesser number...
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K
kamaldalal
from Mumbai, Maharashtra
Oct 11, 2012
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False commitments

Address: Vadodara, Gujarat

I with my family had travelled to Malaysia-Singapore through SOTC in April 2012.

1. SOTC had informed us that we would get roll-over bed in Genting Hilands, Malaysia. When reached, we were told by the hotel staff that the room is very small and roll-over bed is not possible to be provided in the room. Finally I had to manage with bed sheet through out my stay in the hotel!!!!!

2. While travelling to Singapore,...
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c.v. meera raman
from Mumbai, Maharashtra
Oct 5, 2012
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cancellation charges of booking amount even when security deposit for booking amount paid

Address: Maharashtra

I have made payment of Rs 84,000 as booking deposit amount for the “American experience tour” on !4th dec 2011. We had paid Rs 4000 for securing the booking amount. Mr Vinay who was in charge and took the cheque assured us that if the tour is cancelled for any reason, the booking amount can be used for any other trip we would like to take with SOTC.

We are a family of 4 who were planning to travel. My husband’s passport...
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T
Travopia
from Bengaluru, Karnataka
May 12, 2012
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Horrible booking experience

Address: Bangalore, Karnataka

This open letter is about our own (horrible) experience of booking a 7-day holiday package to Hongkong, Shenzhen and Macau with SOTC, a tour operator. Every point here is based on our experience and no exaggeration, if need be, we can show proof. We are bringing to light the various problems that we faced with SOTC travel agents Divya and Chandrasekar. We want our readers and travellers to be aware of these issues before booking a holiday...
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R
Ram Mallya
from Mumbai, Maharashtra
Mar 19, 2012
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Poor customer service -Uncaring and Inhuman treatment during South Africa Trip

Address: Mumbai City, Maharashtra

We were a group of 6 and we had 2 elderly people travelling with us. Given SOTC's reputation, we booked our South African holiday with them in December. There were some instances / incidents which clearly left a bad taste in our mouth and we wondered whether SOTC is even bothered about customer loyalty and retaining customers. When I took up the matter with them on my return, they dealt with the issue quite casually.

a. The...
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J
junaid khateeb
from Mumbai, Maharashtra
Mar 17, 2012
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CHEATING

Address: Maharashtra

we have been cheated...we had bokked Swiss-paris for our family of 7 adults and 2 children in the travel fest in mumbai.we were negotiated for the package at 90,000 pp and we paid the booking amount. The person who made the booking, Mr.ROhan patil (Dadar branch) disappered for weeks and now we are asked to pay 98000 Pp. we never expceted this from SOTC but now we are stuck up with our money and the company seems to be blackmailing uo to pay...
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S
skpavankumar
Mar 2, 2012
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Horrible experience with SOTC

Address: Karnataka

We are having a series of problem with SOTC for the past few weeks. We approached SOTC for a package tour of Europe for my parents, and we were offered a 7 days package which covers 4 countries.

Firstly, they are not in a position to provide a confirmed itinerary even a day before the visa interview. They keep saying that the final accommodation might change. What kind of a company is that, which cannot provide a confirmed...
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K
keshav1234
from Mumbai, Maharashtra
Feb 7, 2012
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Pathetic Experience with SOTC

This is the mail sent to SOTC as feedback and no one replies to this mail also! Worst! Don't travel by SOTC ever!!

This is a feedback which though SOTC hadn't asked for but since we had such a great experience (pun intended), it forced me to share some of it with you. There were more of bad memories than the good ones to take away from the trip so the mail probably may not find you in good spirit!

Visa...
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K
kareeraj
from Mumbai, Maharashtra
Aug 24, 2011
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Resolved

wrong information, charging more than advertised

Address: Thane, Maharashtra

The SOTC Tour and Travel company have advertised yesterday in The tiems of India that total p for Thailand is 7899 including Flight chgs-Air fare/ accomodation/ food -Beakfast/ trasfe rand sight seeing plus Airport taxes extra.

The package is called Supe Saver.

I blocked my holidays and my childrens holidays also.

now they are asking for 21899/- Rupees. You tell me how can taxes be 14000 Rupess.br...
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S
sukhwani
Aug 2, 2011
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DON'T USE SOTC IF YOU VALUE YOUR LIFE

Address: Mumbai Suburban, Maharashtra

Horrible Experience Do not use SOTC if you value your life

Took the Grand European 14 Day Tour for Europe with 6 of my friends July 9, 2011 thru July 22, 2011. The Driver was "Dillis" and the tour Manager "Mac Spencer". The Driver was racist. We stopped in Lurerne near Zurich and were told to get out in the middle of the street. I was the last person to get out. The Driver slammed the doors and I was stuck...
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R
rajeev_rd
from Noida, Uttar Pradesh
Aug 1, 2011
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NON REFUND OF ADVANCE PAID AGAINST THE SWISS PACKAGE

Address: Gautam Buddha Nagar, Uttar Pradesh

I have made a tentative booking with the SOTC on behalf of our Guest Mr Divyesh R Shah for a 7 days CS-SWISS PARIS Tour starting from 2nd week of August 2011 and have paid the sum of Rs, 1 Lakh in two installment as detailed below through account payee cheque favoring KUONI TRAVEL INDIA (P) LTD,

1. Cheque No: 011926 on 3rd May 2011 for Rs 50,000.00 payable at Axis Bank Sector 18 Noida.
2. Cheque No: 743274 on 25th...
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J
jyotiburad
Jun 27, 2011
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Improper services provided,

I have taken SOTC European Grande Tour this june.
I would like to bring to notice of people like me who are taking this type of tour for the first time, a few facts & my experience with this SOTC
1. When they do the booking they take the money before you get the visa. If you don't get the visa for some reason you loose too much money.
ALSO THEY DONOT INFORM YOU ABOUT THE NAMES OF ALL THE HOTELS BOOKED AT DIFFERENT...
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I
iyer_vd
from Mumbai, Maharashtra
Apr 26, 2011
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SOTC NEVER AGAIN

Address: Mumbai City, Maharashtra

We have booked for Europe tour with SOTC. The main problem is they are not at all transperent in their dealings. The letters and estimates what they give is on xerox copy and not signed or stamped. They probably think that they can escape legal action by doing so.

They have two components for payment, Indian Rupee component and Euro money component. For payment of INR equvivalent of Euro money component they say the exchange...
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H
harsh2205
from Mumbai, Maharashtra
Mar 11, 2011
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not refunding my cheque of booking amount of Rs.80000

Address: New Delhi, Delhi

Sir

Dear Mam,

I harsh nahata have booked a tour of singapour and malaysia with cruise and paid a booking advance of Rs.80,000 to SOTC tours and travels.I have told them that i have to go their on 11th of june but after taking the booking advance now they r calling me and and telling me sir can u go on 18th of june.I have called them and i have asked them to refund my cheque,they have misbehaved with me.I and...
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K
kavinjain
from Coimbatore, Tamil Nadu
Feb 25, 2011
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Duped and cheated

Address: Chennai, Tamil Nadu

first and the foremost thing why did i have to pay extra fees than the rest of the tour members?



1) as per my conversation with the staff at chennai office the amount decided earlier was 143,929 but suddenly one fine day somebody else at chennai office was handling my case and charged me an astronmical fee of 150,670



2) when i booked my tour i had called Mun Mun and Amit at...
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I
infoscribe2000
from Mumbai, Maharashtra
Sep 4, 2010
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CANCELLATION OF TOUR WITHOUT INFORMATION

Address: Ahmedabad, Gujarat

Kind Attn : Mr. John

Greetings! This is Anant Parikh from Ahmedabd and approach you with utmost despair and anguish.

I was to travel in your ROMANCHAK EUROPE tour supposed to be initiated from Ahmedabad on 8th Sept.

I have been surprised to hear from your office boy [not any responsible person] that tour has been postponed / cancelled to 20th Sept, when I went personally to your office to pay remaining...
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G
gaurav23june
from Jodhpur, Rajasthan
Jul 30, 2010
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complaint resolved

Address: Udaipur, Rajasthan

hi this is gaurav kothari 1 month before i registered a complaint of nont refunding a amount of rS.20000 by sotc jaipur, but now the problem has been resolved by the delhi and mumbai office and i have received the amount back.

thanks to sotc for there proffesional behaviour.

regards
gaurav kothari...
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A
ASSA
from Bhubaneshwar, Odisha
Jun 19, 2010
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PATHETIC MANAGEMENT

Address: Khordha, Odisha

We a group of 8 persons of 2 Families visited Singapore & Kualalumpur in a 7N/8D package of SOTC.The entire tour was mismanaged & the Hotels they booked is not even 1star ranking in India whereas they told that those are 3star catagories.The Breakfast is Horrible in Indian standard.Till the last day of boarding We are in a dilemma about the tour & lastly couldnot be picked for Airport at Singapore & nobody was there to listen...
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gaurav23june
from Jodhpur, Rajasthan
Jun 14, 2010
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cheated in terms of cancellation charges

Address: Udaipur, Rajasthan

hello

Mantely harassed by Mr. Sanjeev Bhargava while planning the honey moon package for far east and now delaying the passport return and Rs.20000 which has been firstly asked by him to process the package request.

I was planning my honey moon trip to far east Malaysia and Singapore, I trusted SOTC so got the number of sotc jaipur and marked them a mail mentioning my tour requirements.
Mr. sanjeev from...
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