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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Luggage charges
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harassment by sbstc staff
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extra fare charged personally for a trolley bag

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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 6

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U
Urvisharma
from Kolkata, West Bengal
Dec 12, 2022
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Regarding stopping of bus

I am a daily passanger of sbstc bus, kolkata from karunamoyee to mecheda. I used to take bus from 3 no. Airport but while getting up into the bus, it didn't stop. The bus was in running state and i was forced to get up in that situation. It is totally unsafe and breaking of traffic safety rules. Kindly take appropriate action....
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S
Sibu9
Dec 11, 2022
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Irresponsible Driving

Dear Sir,
today I was travelling from contai to Kharagpur on one of the SBSTC bus that leaves contai at 9.40 AM, the driver driving the bus so irresponsibly that after my journey I have to take 30 minutes break to catch my breath!! He is clearly not giving any attention to the Speed breakers. Sir, I am a young man of 27, if the journey could make me that much sick, just imagine what would it do to a older person! Sir i know that condition...
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R
Ratul Basak
Dec 9, 2022
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1 hours Late in 8.30 Karunamoyee to Burdwan Bus

Address: BD 378, BD BLOCK, SECTOR 1, SALT LAKE, KOLKATA 700064

Dear Sir,
Today 09.12.2022 at 8.30 Am i have bus from Karunamaye to Burdwan but the bus is too much late and when I asked the quarry counter there behaviour is very bad.
And please note that now 9.32 am still now bus is not coming and nobody in your in the counter has told that when the bus is come and very disgusting matter. I know that the public transport always not coming in the mention and that's ok. But this i s not a...
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R
R@hul5
from BARDHAMAN, West Bengal
Dec 4, 2022
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Conductor Making the bus over crowded

Conductor of the bus number 4736 from digha to karunamoyee uplift more passenger from the road and making the bus overcrowded. And doing misbehave. So many people are standing in the passage. And it's becoming very problematic....
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VijayanRR
Dec 2, 2022
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Refund of money deducted twice for same seat no. 11

On[protected] I tried to book seat no. 11 in Karunamoyee-Asansol bus leaving on[protected] at 6-15 am. The money was deducted from IOB but ticket was not generated. I again booked the same seat in the same bus. The money was deducted and ticket was also generated

But I have not been refunded the money for non generated ticket.

Please refund the money...
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S
Sanju@006
from Rampurhat, West Bengal
Dec 1, 2022
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Ticket fare

SURI TO TARAPITH ROAD Tickets Fare ₹ 40/- Collection from me, and rude behavior of this conductor.. actually fare is ₹ 30/- kindly see the matter & taken necessary action of this official
The tickets are 24S 6752, 24S 6753...
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C
Crazyasimmm
from Midnapore, West Bengal
Nov 27, 2022
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Wrong bus fare

Sir/madam
On 27/11/2022 I was journey by bus (Digha to Durgapur), my journey was bakhrabad to kharagpur at belda time 11:25 am on that day, but conductor force me to provided belda to kharagpur fare, I have journey by this bus last 2 years all conductor took narayangarh to kharagpur fare, but the conductor on that bus force me to falling down from this bus. I couldn't mention the bus number but provided time and rout on the given...
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A
Ame laete display
Nov 15, 2022
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Brajalal Chak to Kolkata journey money kato

Address: Brajalal chak

Ame Brajalal Chak 10.30 pm sbst bus journey kore ce kentu ame jabo Kolkata amer vare neca 105 money 🤑 kano ba Brajalal Chak to Kolkata journey money koto...
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A
Ankiit21
Nov 15, 2022
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Extra Fare Charged

Address: Esplanade, Kolkata

I am currently traveling from Esplanade to Suri and when I reached to bus stand the driver said that I need to pay extra for my luggage. This never happened before and no where is it mentioned in my ticket that I need to pay extra for my luggage. Is this fair? Why wasn't this mentioned while booking the ticket. I need an explanation on this....
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A
Ankiit21
Nov 15, 2022
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Extra Fare

Address: Esplanade, Kolkata

I was travelling from Esplanade to Suri by bus and the conductor said that I need to pay 200/- extra for my luggage. Why isn't this mentioned while booking the ticket. This is really unacceptable. Is this even fair? Are we really supposed to pay extra for the luggage? I travel a lot by bus and I've never heard about this anywhere. I've attached my ticket details and no where is it mentioned that I need to pay extra for my luggage....
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D
DSPSharif
Nov 11, 2022
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Corruption

Bus no: WB39B 1155
bus time 2:15pm at berhampore
Date 11/11/2022
Though the bus conductor collected the bus fare properly but has not provided ticket despite my repeated request....
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S
SachinSBSTC
from Kolkata, West Bengal
Nov 9, 2022
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Money deducted from credit card but ticket was not booked

I have tried to book ticket on 05.11.2022 from asansol to karunamoyee for journey date on 06.11.2022 (BUS Time 7:35AM). My Money got deducted from my axis Bank credit card during online payment but ticket was not generated due to some error. Ticket was booked from official SBSTC Android app.
For reference i am attaching the reference I'd screenshot of that transaction.
So i request the SBSTC team to refund the amount for unsuccessful...
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V
Vikas Chandra Pan
Nov 9, 2022
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Seat booked not alloted actually

Address: Bureau of Indian Standards, Eastern Regional Office

I had booked online for seat 54 but I was made to sit on 52 instead even after refusing to agree to this. My bus was from Durgapur to Karunamoyee on 09.11.2022 at 5.40 am. My ticket number is: P[protected]...
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O
Ojha1
from Dubrajpur, West Bengal
Nov 7, 2022
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Misbehaviour of bus driver and conductor of bus no WB39B2131

Address: SBSTC

I booked a ticket for Dubrajpur from Berhampur SBSTC bus terminus (Barnaparichoy), ticket no [protected]. As I came to busstand from a distance I felt thirsty so having a cup of tea infront of gate. Bus started moving I raised my hand but driver and conductor ignored me, I started running and somehow got up in the bus....
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B
Bhogoban Das
from New Delhi, Delhi
Nov 4, 2022
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Bus Service

SBSTC Bus service in Digha - Barasat Route is too horrible. It allows boarding of passangers like local bus. It is not fair...
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S
Somrup De
from New Delhi, Delhi
Nov 4, 2022
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Problem regarding ticket booking at Esplanade counter

Address: Kolkata , Esplanade

I travel often from Esplanade to Midnapore .But The booking staff at Esplanade counter is very rude and bad behaviour .Even if I can see there are almost all the seats are vacant in a bus, but if i demand a specific seat number, he won't give that seat and will talk in very bad manner with customer .So please take proper action against that person ....
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S
Snigdha2796
from Durgapur, West Bengal
Oct 30, 2022
Oct 30, 2022
This thread was updated on Oct 30, 2022
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Harassment

Address: Durgapur

Today I booked ticket for sbstc bus at 3:30pm, but when I reached city center durgapur there counter said bus cancel, they did not help me, and treated me very badly, after much hassle they gave me the ticket. And the seat is given at the last, I am going like this with my child, why was I not informed earlier about the bus cancellation, I have to be in danger with my child like this today....
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B
babugeorgek
Oct 28, 2022
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Balance amount pending from SBSTC

Address: Hadia Township, Near Spencer Building.

Travel Date: 27/10/2022
Trip:06:05AM
From Esplande to Haldia

Ticket purchased from Esplande bus station from Esplande bus station to Haldia. Due to lac of change the balance amount written in ticket from the ticket counter and he told to collect balance amount from conductor.
When we approach conductor many times, he avoid every time with different excuses like many far or once reach location you can collect,...
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B
babugeorgek
Oct 27, 2022
Oct 27, 2022
This thread was updated on Oct 27, 2022
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Balance amount not returned by conductor

Address: Babu George, Haldia town ship.

Balance amount not returned by conductor while traveling from Esplanade bus station to Haldia 27/10/2022 morning 06:95AM trip.
Ticket attached....
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P
Prakriti De
Oct 26, 2022
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Bus stopping at every point and picking passengers even though the bus is full

I had pre-booked 2 seats in the bus from Suri to Karunamoyee on 26th October 2022 at 8:00AM. By the time the bus reached our pickup location, it was fully crowded with passengers sitting on our pre booked seats. Those passengers along with the conductor expected us to keep standing for 30 minutes even after knowing our seats were booked a week prior to the journey. This behavior is utterly unprofessional amd irritating for passengers. We...
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