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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

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Updated: Sep 1, 2024

Complaints 666

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Canceled tickets amount yet to be credited in account after 15days of cancellation

refund for cancelled ticket / online booking facility

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 4

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I boarded Purulia bus today 20th March 2023 for going to Bankura scheduled to be started at 10.10AM from Durgapur station and bus reached bankura after 2 hour. While enquiring into the matter as to why bus running in snails pace giving stoppage in almost most of the stoppage and other local /super bus overtaking the bus, conductor rudely replied saying you may go anywhere to lodge complain. I said in the ticket it has been clearly written...

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Haldia - Kolkata chittaranjan bus at 5:00 A.M
This is bus has late reached by 30 mins on a regular basis at Esplanade.
Please look into this....

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Address: Durgapur, West Bengal

My Name is Sohail Raja.

I booked 2 tickets seat 1& 2 name of Sareef Islam on 24 February Bus timing 7.00 am Jamuria - Kolkata - Via Durgapur. Then I cancelled my ticket.My ticket no is - P[protected] and Cancel id is 333949 and Booking I'd is[protected]. I only gets refund of one seat amount is 112 on 27 February. When I gets the other ticket refund?

Please let me know....

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Address: vill-karaghata, p.o- kalatala hat, p.s- ramnagar, nainan

Not maintaining any time sedule. Regular passengers harasting painfully. Please have a check and take necessary steps....

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Address: Bankura

The Lalpahari Express, Bankura to Kolkata Bus at 6 am has been discontinued with since few days. It is requested to restore the bus service to Kolkata at 6 am as before and if necessary, the Kolkata bus at 7.05 may be discontinued with in place of the 6 am service as the later is very much necessary for office goers... Kindly do take necessary action....

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Address: Contai

Dear Sir/Madam,

I am writing to request you to resume the bus service from Digha to Haldia in the evening. As a frequent traveler between these two cities, I am facing a lot of difficulties due to the unavailability of the evening bus service.

I have been a regular passenger of the South Bengal State Transport Corporation (SBSTC) for many years, and I have always found your services to be reliable and efficient....

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Address: Contai, WB

The bus I have boarded today with number 4866, esplanade to digha is supposed to take 4 hours to complete the route. But the bus didn't stop for a refreshment in kolaghat or anywhere else. Rather it started to pick local people and stopping anywhere to pick and drop the locals. Please check with your comtractor rules for long distance passengers. So that they treat us as human and not as cattles....

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Conductor & Driver allowed passengers to travel after seats were filled up in E1 from Howrah Station. Many of seated passengers opposed the same but Conductor & Driver were very reluctant to ask the standing passengers to get down. Moreover the attitude of conductor was he has taken the correct decision....

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Address: 82/B Baruipara lane

Alert!You've spent Rs.100 On HDFC Bank Debit Card xx3099 At SBSTC On[protected]:19:03:17 Avl bal: 2013.55 Not you?Call [protected]

I book bus ticket from Burdwan to Karunamoyee from SBSTC APP BUT My money has been deducted but ticket not confirmed. Also there was no response from SBSTC end...

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Respected Sir, An online ticket has been taken in SBSTC bus from Durgapur bus stand to Purulia. Scheduled departure time was at 12:40 PM, Ticket no: TS3B55502250. The bus route was Kolkata to Purulia (Bagmundi). Ticket was for my old sister and seat number was 18. I was waiting in Durgapur bus stand since 12:20 pm .As the time passed, I asked many times to the person available at the SBSTC counter, but he did not give any update about the...

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Durgapur to kouranamoy bus time 2.25pm bus conductor taking 50 rupees from burdwan passenger instant of 55 & not provide any ticket.
Pls look this matter. Dt- 10.02.2023...

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To Whom It May Concern
Today I Travel from Esplanade to Bardhaman via your bus which leaves from Esplanade at 8:45 am
I booked 2 seats from Goibibo (6/7)
Due to some issue my partner didnt turn up.
But I didnt cancel the tickets
During the journey I asked a pass an get to sit and he missed the previous bus due to the drivers fault. But he politely refused
Seeing this the conductor came and gave...

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Address: Asansol

Dear Sir,
Myself Sudip, on the day 1st feb'23 booked a ticket from asansol to karunamoyee with 8.35am at Asansol. When I took a ticket for rom counter I asked for the window sit, and counter person replied that i will get sit no 13 with window sit. But at Durgapur bus staff came to me and replied you're not eligible to get the window sit.
My request you to please stop this nonsense behaviour with passengers, if someone give...

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Address: Kanra-kolkata

46 to 48 no seat damage ache, contractor ke bolar poreo kono solutions hoiniko,

Bus and passenger details. .

Your TicketNo: P[protected] ServiceName: KANDRA-KOLKATA-VIA-BURDWAN-05 JourneyDate: 30/01/2023 PassengerName: SK.SHAFIQUL.ISLAM DeptTime: 05:40 DeptPlace: KANDRA SeatNo: 54 Fare: 140 ServiceCharge: 10, Thank you.

Mobile-[protected]...

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Address: Illambazar, birbhum, west bengal

I have paid the full bus fare for the journey but the conductor is not giving any ticket. The bus number is WB-39B 0106
Check out the issue and try to solve it....

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Address: Durgapur city center

I wanted book a ticket from durgapur city center counter to dubrajpur but counter madam told me that she is not able to provide 40 rupees change as the fare is 60 rupees and I miss the bus. Here my question is that why don't you people not implemented UPI facilities than harrassing a customer. I need a justice...

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I wanted book a ticket from durgapur city center to dubrajpur but counter madam told me that she is not able to provide 40 change as the fare is 60 rupees and I miss the bus. Here my quest is that why don't you people not implemented UPI facilities than harrassing a customer. I need a justice...

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Address: 33/37 NK Ghosal Road , Kasba Kolkata: 700042

Sir, our office at Haldia starts at 9 am in morning and we used to reach in time by the bus at 6 am from Esplanade to Haldia which used to reach Haldia at 08:40 am. But for last few months this bus service was withdrawn and we are coming by the bus at 6:30 am from Esplanade and it is reaching at Haldia at 09.30 am because the bus takes a halt at Kolaghat for 15 to 20 minutes for breakfast of bus driver & conductor which can not be avoided...

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Address: RASHTOLA, BONPUKUR LANE, BONPUKUR LANE, BONPUKUR LANE

I am booking a tickit for 20 th Jan 4.45 bankura to karunamoye bus from Sbstc app but my money has been deducted bur the ticket has not confirmed....

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I had booked ticket Ticket No-L[protected], for 15-Jan-23, 2:15pm from Karunamayee to Asansol. But on calling at the last hour for the status of my booking and I found that the bus is cancelled and I had no prior information about the same. This is really a very disappointing action of negligence from a such a responsible service provider. I have not received refund yet. After that i raised a docket also, but there is no response from it....

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