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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

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Updated: Sep 1, 2024

Complaints 666

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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South Bengal State Transport Corporation [SBSTC]

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Asansol Kolkata sbstc not providing stoppage at Damodar cold storage Bardhaman

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refund for cancelled ticket / online booking facility

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 3

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Hi team,
My name is Debraj Sil. I travel to Karunamoyee, Kolkata, from Burdwan 2 to 3 days a week by SBSTC bus. Most of the time, I preferred online booking using the SBSTC booking app. My booking profile is registered with the name Debraj Sil, email [protected]@gmai.com, and phone number [protected].
Recently, a couple of bookings failed, but the amount was debited from my bank account. I share all the failed booking details...

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Website: www.online.sbstcbooking.co.in

On 29.07.2023 I booked a SBSTC bus NON AC ticket from BURDWAN to KARUNAMOYEE from sbsctc Android App, Seat no- 13 and made online payment for bus ticket of Rs.100/- through my State Bank Debit card and payment done successfully. I have recieved successful transaction email and the amount is debited from my account. But ticket was not booked.
So what should I do now? Please reply me at my e-mail mentioned below.
Thanks & Regardsbr...

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Arambag to Digha bus (departs Arambag depot at 06:00am.) Is taking more than usual time during return trip, specially from Khirpai to Arambag as the bus delayed unnecessarily at khirpai Haldardighi stop as well as the bus stops at many local bus stops. Such incident is happening each and every day....

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Good morning sir/Ma'am
busses from karunamoyee to Durgapur, Asansol are getting cancel suddenly
The are showing available in the online official sbstc app
Due to which we as a passenger facing difficulty in reachind our destination on time.
So it's my humble request if you can stop these sudden cancellations and misguiding information from the app that is the availability of busse then it would be big help. br...

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Address: Karunamoyee

15:00pm Karunamoyee to burdwan bus is'nt bus stop.But the counter zone sale ticket.after that 2 minutes left We enquiry for bus, the says the bus will leave from stand, and our ticket will expire...now what to we do???
Kindly let us know what are We doing now??...

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I booked a ticket on 22nd may for the bus Burdwan to Karunamoyee on 23rd may time 02:10 PM. although the ticket was not confirmed but the money was deducted....

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Address: West Bengal

Ticket from durgapur to kolkata was booked for 6 persons on 23/04/23 for 4 30 pm but bus stood cancelled so plz refund the amount as soon as possible Thanks...

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Address: Flat no-3E, City Enclave, Suvankar Sarani, Pratapbagan, Bankura, 722101

I have booked a seat from Bankura to Karunamoyee by SBSTC AC for 8 May, 2023. The bus was scheduled to be departed from the Bankura depot at 5.15 a.m. I was waiting at the Satighat bridge (away approx 6 km from the depot) to board the bus from 5.15 a.m. But after waiting of embarrassing 1 hour there was no trace of bus and no one communicated me about its delay over telephone or message. At about 6.35 the bus came trotting at Satighat bridge...

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Address: Sbstc

I am very disappointed from your behaviour sbstc today (9 May 2023) I was traveling from durgapur to jhalda . by your bus name karunamoyee -jhalda . And I was very disappointed by your bus contactor because he was asking me for my luggage 100 rs . And when I neglect his 100 rs query he harras me and said I will throw your luggage. Which was not fair . And it is not about the 100 rs it about my harrasment 😡😡...

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Address: Bimal Dey 102 (HLD-353), DR MEGHNAD SAHA ROAD, MANGO VILLA- 1, 2ND-FR, FL-2B, P.O.- MOTIJHEEL, SOUTH DUMDUM, 24 PARGANAS (N), WEST BENGAL- 700074.

Today (29.04.23) ticket (seat no. 6) given for Karunamoyee, Kolkata to Midnapore for bus no. 7012. The counterperson had written in the Ticket "Allow to next bus 13:00 MDN for journey" and signed. I have paid full payment of Rs.110/ and I can't understood how they had given such a ticket but they assured that no problem shall occur and told me to go safely. But, after reaching to esplanade I found the bus haunted for 45 minutes and they issued...

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Address: 721629

I tried to book a ticket from SBSTC official site on 21.04.2023 from Kolkata(Esplanade) to Arambagh for a journey date on 21.04.2023 time is 16:30 and Reference ID is : 34566466.
Money deducted Amount(Rs. 380) from the bank account of Axis bank during online payment but the ticket was not generated due to some error.
This happened from sbstc user account-SK ASLAM ALI, login [protected]@gmail.com.

I again...

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Address: West Bengal.

Website: , Kolkata

I was travelling from Dharmatala to Burdwan by the bus no 9955 which departed from Dharmatala at 4:35 pm on 12/04/23.
First of all it took 3 hours to reach Burdwan Alisha depot and the conductor of that bus was so horribly rude and harassed me very badly. The bus didn't dropped me at the right stoppage inspite of repeated requested, the conductor also misbehaved with the other passengers who supported me and dropped me far far away...

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Address: 45/A, Belgharia, Vivekananda Nagar Road

I have booked a ticket from karunamoyee to burdwan on 12th April 2023 at the fixed time 12.10 pm.
Unfortunately It's 1.46 and the bus didn't arrived at Dipo and the man who is at duty in the depo is very irresponsible.
What wiltI do now?
Ticket number - P[protected]
Booking Id[protected]...

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Address: Rajarhat

Dear sir or mam

Myself is s roy chowdhury and i was travelling burdwan to kolkata with my family including a small kid. I was currying a bag with full of fragile items.so i took extra seat for keeping my bag.but the conductor was so rude and misbehaved with my wife.so this was something which can’t be tolerated, the issue was simple, conductor constantly arguing that we can’t keep my bag on the seat and he was very angry.His...

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Ticket no: TS[protected]
PNR no: R[protected]
Ticket no: TS[protected]
PNR no: R[protected]
These two tickets were charged from me but the bus didn’t arrive so i would like a refund...

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Your Ticket No: P[protected] Service Name: KOLKATA-PURULIA-05:00(VIAASN) JourneyDate: 07/04/2023 PassengerName: Sourav.Bal DeptTime: 05:00 DeptPlace: KOLKATA (ESPLANADE) SeatNo: 6 Fare: 140 ServiceCharge: 10

This bus was cancelled and I had to book another ticket but I have not received the refund for the above ticket

Kindly Process the refund of Rs 150 back to source account...

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Address: TUFAN HAZRA Vill+P.o-Chakalta p.s-Hura Purulia 723130

I went to Lakhanpur bus (WB39A2080)(Ticket no-R14044) from Bankura On 05/04/2023 time-09:26 AM. The contactor was taking 50 taka without ticket. But because I did not agree, he deducted 71 taka.
many times have I taken this bus of Daily Pasang, every day by forcing the contactor without ticket. Again there is no Lakhanpur stop or Pasanger lift. TUFAN HAZRA...

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Address: 72 Prasanna Chatterjee Road, Ghola, Kolkata - 700110

Bus Route - Belghoria to Digha, being bus number WB30B9084

Complaint agaisnt bus conductor / operator namely Kashinath Bhattacharya to intimidation and using filthy language upon a female passenger dut to reach the venue at Badamtala from where the said bus suppose to be left at 5:30am,

Kindly take N appropriate steps as on early date agaisnt such agent / conductor who was associated with the bus....

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The vehicle no WB39A1335, Karunamoyee to asansol bus
time 5:15
The driver nd conductor claimed that the oil pipe is leaking. The bus stopped in the middle of nowhere without any bus stop nearby. This happened in two weeks in a row. So it seems like this is nothing new for the bus. People had to wait for hours in the middle of NH19 for hours to get the next bus....

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The sbstc bus going from Digha to Bugula which enters Ranihati by 2 pm, the bus almost does not stop at Ranihati bus stand, if the signal is green, then this signal is located behind the bus stand, first stoppage then after signal, if stoppage is first then the bus is bound to stop., if the signal is green then the bus doesn't stop often no matter how many passengers show their hands, like today 24/03/2023, today the signal was green we showed...

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