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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

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Updated: Sep 1, 2024

Complaints 666

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 8

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I travelled from Karunamayee to Burdwan on 24/08/22, Bus No. - 3576, time - 16:00 from Karunamayee where I had my seat booked. They merged the passengers of two buses i.e. 15:30 and 16:00 in the same bus because of that there was double booking. The bus conductor started arguing and forced me to give away my seat to another passenger who had the same seat booking as me for the 15:30 timing who go up in Dankuni, saying the booking for 15:30...

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Address: Jhargram

To,
The Department Head
SBSTC
Kolkata

Dear Sir,
Every time without giving any information bus is stopped due to no diesel & driver available in bus so they cant send the bus to Kolkata in Time 07.30 AM. Around 50 Person are daily up & down in this Bus. Ticket Checker Mr.Dilip Mallick is harassing everyday to the passengers and abusing wrong words with passenger and telling to them that bus is...

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Address: DISTRICT SCIENCE CENTRE PURULIA

Sir
Myself, Dhrubajyiti Chattopadhyay, District Science Officer, District Science Centre Purulia has booked two tickets for our journey from Durgapur to Purulia. Our Ticket no was P[protected]. After boarding the bus we came to know that there is no online booking from Durgapur to Purulia and we have been forced to purchase new tickets. As all the seats were full and we have to stand with my wife having joint pain until the vacancy...

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Address: Debipur, Payer , Illambazar

Dear Sir

I am Samir Mondal
Yesterday’s travel a SBSTC BUS From Panagorh to Bardhaman then contactor ask for ticket I say how much then contactor give me a ticket of Rs.55 ticket
I asked to Bus Contactor why Ticket fare too much
Then he said He then told me to pay the bus fare from Durgapur
Even though I boarded on bus from Panagorh, I had to pay fare from Durgapur .
I told him that I...

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Conductor and driver both are taking bus fare without ticket and Stop thier bus at every local stand for passengers. The bus details is Asansol to KARUNAMOYEE sbstc bus (timing 4:10pm at asansol bus stand on 21st August 2022)...

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Address: Howrah

Respected Sir /madam

Sir I travel on your route daily. Yesterday 20/08/2022 (Saturday), Time 06:30P.M I boarded the Howrah depot car to go to my destination. The vehicle, whose registration number is WB39A3259, left for Howrah Maidan from Sealdah. I got that car from Central Avenue and the car got full loading even the gate and hung on Central Avenue. The driver of his car named Sanjay Tewari and the conductor named Raju...

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Address: Kolkata

Website: sbstcbooking.co.in/default.aspx

On 05.07.2022, I have tried to book the tickets through sbstc booking site, but due to server issue ticket was not issued and Rs170 amount was credited from my Indusind creditcard and it was not refunded even after 45 days.

In support of that also I shared the credit card statement along with password on August 6, but nobody is looking into it seriously.. I want the full refund of Rs170 which was been deducted due to their...

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Unsafe journey SBSTC bus running with 80 kmph kept the door open request conductor to close the door but denied...

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Dear Sir/Madam
this is a matter of regret to complain you that, today, i have experience with a abnormal behaviour of your staff, who is bound to issue ticket for the journey to the passenger after payment of exact amount of fare. Today i have travelled from Barasat at 6:40pm to Bira Chowmatha. Exact amount of fare is rupees 15/-. Conductor asked me for rupees 10/- only. After giving rupees 10/-, I asked him for my ticket. Then he...

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Esplanade- Midnapore bus no- 4701 scheduled departure time 11 Am. But departed Esplanade at 11:10 Am (10 minutes late)....

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Today on 12 aug, bus at 4:45 korunamoyee to bankura have done excessive late, i have waited at Airport bus stop around 1:30 hours for that bus . I have faced this type of idiotic management few times. So my suggestion is for those management team who are dealing with it try your hard to provide smooth transportation you are getting paid for this. Don't take it as granted....

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Conductor has allowed, passengers more than seats, bus was fully packed and passengers who booked their seats faced issue, this is so rediculous to take passengers more than capacity, which is Highly prone to accidents & sufferings for confirmation passengers. Kindly look into this matter . The bus details - 4:20 pm Asansol Karunamoyee.

Thank you...

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Address: Asansol

My online ticket booking was canceled for 2:20pm 4th August 2022 Asansol to Esplanade bus. I am providing the details below.

Asansol - Kolkata - A/C - 14:20 (Howrah Depot)
Ticket No : P[protected]
Passenger Details : Sananda C Ghosh
Booked Seat : 4
Journey Date & Time : 04/08/2022 (2:20pm)
Total Fare : ₹360
Booking ID : 28607490...

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Address: Dinanathpur, Panduk, Ausgram, Burdwan

Why Dinanathpur Kolkata Bus Stop..Passenger are suffering..Pls Started the Bus.....

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Hi Team,

On 31 July 2022, 6:30am Nonstop from Esplanade to Arambagh has not been stopped at dedicated stop Santragachi even it run over the bridge except services road . I have to wait 1 more hour for next bus which has been scheduled at 7:30 am . Why this has been happened ? I have missed my exam for this bus, please escalate this issue to concern department . I hope team will take proper action against this to and such type...

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Address: 19 Arabinda Sarani, PO Italgacha Dumdum North 24 Paraganas 700079

I arrived at 19/07/2002 Durgapur City center counter no 8 at 1430 hours and my bus for Karunamoyee is at 1455 hours but there was no staff till then then before 5 minutes of the departure bus the staff came I gave him 200 rs and my ticket charge from dgp to Karunamoyee is rs 145 and I have him 5 rs change three pieces small 1 rs coin he denied to take he is telling this coin is not running here I will not take I told him being a govt employee...

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Address: 140 Ramanujam Road, B zone, durgapur

Ticket P[protected], booking I'd 28261499, journey date 16/7/ 2022. Seat no 11 & 12. Seat are pathetic in space, damaged bus provided by authority, not value for money...

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State bus services are not as we expect to be, no difference is there between the state bus service and local bus service, the bus takes passengers more than the quantity of bus seats. Many people are standing, shouting, yelling and bothering the passengers sitting in the bus. After buying a ticket if we don't have "the space" Inside the bus to sit comfortably then there is no point to travel...

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Address: Sbstc durgapur

Myself suvadip Bhattacharya form durgapur I booked my seat 24 no window on 2/7/22 from durgapur to egra on sbstc asansol digha night service 10 pm.. but somehow reason I cancelled the seat immediately.. and demand my refund.. according theri policy within 8 days thy give..but still now I don't get my refund amount from them.. my booking I'd is 28190498 and cancellation I'd is 292490. I will give complaint in consumer forum....

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Sir, 6.30 am bus from midnapore to Esplanade is always late to reach by 30 mins...

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