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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

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Updated: Sep 1, 2024

Complaints 666

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 2

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I am a regular passanger of SBSTC. I travel from Durgapur to Purulia frequently, bus timing 6.00 AM at City Centre, Durgapur. My complain is to you that is condition of the busses of this route is very bad and very uncomfortable as the journey is about 4 hrs and it would be easier to travel with a good condition of the busses. WB 39 A 3574, the seats are broken, seat no 43, 44, 45 as per I have seen. Sometimes busses are breakdown due to...

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The bus which start from Durgapur at 2:10 pm today on 30 sept 2023 for Purulia didn't stop at Raniganj . even though the seats were vaaccant . This is not only the first time it's very usual for them. When I reached Asansol it already left Girja more before time . I think privatisation has taken over their puntuality...

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On 26.09.2023, evening, I was booking a ticket for Karunamoyee to Asansol, 6:00 am (for 27.09.2023) SBSTC bus for the seat no. 44 and after entering the otp while making the payment, the money (₹185/-)got deducted from my account but the ticket wasn't booked, it showed error. Then I had to rebook the same seat with an additional ₹185/- for the very next day for my journey. The money deducted has not been credited yet. I wanted to inquire...

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Address: Haldia, township

Today, i.e. 23rd Sep 2023. I boarded 8:25am sbstc bus from city centre Haldia. I had already booked my tickets on 22nd of September seat number 24. After getting on the bus when I asked the person seating on my seat to leave it. That person started humiliating publicly. And being a lady I had to listen to all the irrelevant words over there. The conductor was just seating without any response. I kept on asking him what was happening but he...

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Address: Howrah

Bus conductor misbehaved with customer while having tickets as I asked to refund my balance amount. He denied to refund and captured my 500rs note.
Car no. WB39B4619...

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Address: Hatiberia,Haldia

This is to inform you that Haldia to Kolkata AC bus at 8:15 am on 14.09.2023 was cancelled from SBSTC. My ticket was booked with booking id:33331206, booked date:12.09.2023 but cancelled from your end without any prior intimation.
I want refund for an amount of Rs.420 and if you don't process my refund then I will submit the complain of fraud from SBSTC to consumer court and police station....

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I purchased 3 tickets on 02/09/2023 via SBSTC App of 04/09/2023 Garia Digha (5.40 AM) route which was reserved upto Contai. Ticket No P[protected]. Total fare was 414. But for an unknowing reason the bus got cancelled and we were not informed by the authority. Then we visited Garia Depot and we have to travel by 6.30 AM bus by paying another 414.
We need full refund of money with proper action....

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Driver bad behaviour, slang language, traffic rule not maintained
Vehicle no - 7013 date- 01/09/2023...

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I am travelling on Digha Bus, Bus no 3059.
The condition of the bus is too poor to carry passengers it’s a risk on citizens’ life
Seats are broken, water leaking bus floor is looking like flooding and the windows are broken even the body of the bus is also so poor.
People have no choice but to travel on this bus but the transportation department can at least look upon this matters
People travelling with fair...

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Not receive refund on my cancel ticket. Cancellation id: 357498, dated: 02/08/2023, booking id: 32763233...

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Address: Dilakash

Dear Sir,
This is to bring to your kind notice that the above referred bus used to run on daily basis but for the last few days irregularities have been noticed by us. I, being a daily passenger and a resident of a remote village known as Dilakash(within the local area popularly known as Rajbalhat) is a worse sufferer of the said situation...
Hence I request you to look into the said matter and resolve the matter at the earliest...

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Address: Suri

With due respect I beg to draw your kind attention that a bus is required from Suri to Khatra.There are many people from Suri who want to visit Khatra because of Mukutmanipur and there are many migrant workers from Khatra who lives in Suri like me. These migrant workers usually require a bus to visit Khatra.
So I will be highly grateful to you
if you grant my request....

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Address: Burdwan

I had ticket from Burdwan to Karunamoyee. I missed my bus due to route change of Bus. Earlier I take my bus from Birhata. Recently they have changed the route. Now all bus will go via Alisha only. Many people who purchased the ticket online were not aware about this. There should be proper communication.
Please refund our money and take some action against it....

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I have booked a ticket online on 03.08.2023, from Kolkata Esplanade to Purulia, for 04.08.2023 at 6.45 A.m, in the name of Prabir Kanti Dey, seat no 24. When I came to board the bus, I came to know that the scheduled bus is cancelled. I need my money to be refunded at the cancellation caused me utter inconvenience and harrasment....

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Please tell all the conductors of sbstc bus to behave properly with passengers. Sometimes they make foul behaviour with passengers, today I had also bad experience. I saw some other grievances..anyway in my first complaint I am writing any details. But tell all the conductors to behave properly. Next time with complaint i shall forward my complaint to the all concerning authorities....

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Wb39b1050 this bus conductor halting the bus in dankuni, singur and taking passengers without electronic ticket, although these are not stopages.There is no more seats left, passengers are standing on the bus resulting over crowded cabin...

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Address: DR.B.C.ROY.AVENUE, DURGAPUR – 713201

Till now i have not get the refund against the bus was cancelled by SBSTC on 3rd july & 17th July . several follow ups with SBSTC control but not get any response. want my money back. pls help me to get the same ....

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I have two booking in SBSTC. Booking id is 32521569 and 32521580. When I cancel my booking, my refund amount is not same. Please solve this problem....

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I would like to inform that I have not received my refund for a cancellation of a bus on July 5th at 4.10 pm. I already mail about it to the sbstccontrol mail id, however, no action has been taken yet. I have not received any update since the. Urgent attention on this matter is highly appreciated.

Please let me know if you have any questions/need any additional details. Thanks!!...

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Address: Karynamoyee Bust stand SBSTC ticket counter

Website: SBSTC.CO.IN

I had booked seat no. 8 in the 4.30pm Karunamoyee to Suri SBSTC bus. I boared the bus from Airport. I saw someone was sitting in my seat so I requested him to leave the seat. But he said that he was given the same seat from Karunamoyee ticket counter. So I urged the conductor to check this. But he informed me that the officer in-charge of Karunamoyee ticket counter has physically sold all tickets without checking those tickets were already...

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