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SRM Transports Complaints & Reviews

www.srmtransports.in
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Updated: Jun 24, 2021
Complaints 159
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Unresolved
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Bad 😕 It seems that SRM Transports has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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SRM Transports reviews & complaints page 2

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V
Vidus Nat
from Mumbai, Maharashtra
May 11, 2019
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petrol smell through ac

I'm travelling from chennai to coimbatore in busno:py 01 ch 3962 boarded @koyambedu. I couldn't tolerate the gas/petrol smell that comes from the ac. Its very annoying and i feel so uneasy. Its causing nausea and this s very bad experience i face. Please resolve this and dont let this lower ur brand name and image. This is the second time i'm facing this issue and its very unpleasant for a consumer. Please don't repeat the same for next time...
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T Pasupathy
from Coimbatore, Tamil Nadu
Apr 18, 2019
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irresponsible behaviour

Address: Kattankulathur. Chennai, 641035

Is any action will be taken by this complaint forum is not known though 136 complaint was registered in this forum against srm transports chennai. This company is highly irresponsible and cheating the consumers and not responsive about their bus operations after booking tickets.
Very very worst behaviour and highly irresponsible. Do not sit on complaints and do not prove you are also irresponsible forum. Any reply only show your existence....
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A
Adit Sunny
from Mumbai, Maharashtra
Apr 5, 2019
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ticket defrauding and rude behaviour of staff

I was charged with fare to chennai from vellankani even though my destination was pondicherry from a travel office. I realised this fraudulent when other passengers who got in without reservation to pondicherry was charged far more less than mine. Srm didn't provide any service from vellankani to pondicherry, but still they gave me reservation and the staff knew about this. And the staffs didn't let me get on the bus until they returned from...
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S
Stevey
from Chennai, Tamil Nadu
Feb 24, 2019
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rude behavior of staff for asking details about the location of bus

Address: Srm transports, opp to potheri railway station,srm nagar ,potheri, 603203

I had booked a ticket for madurai from chennai (potheri), the boarding time was at 10:45pm (feb 23), i reached the stop at 10:30pm(feb 23) and enquired a srm transport staff about the bus, this was the first time i had asked that staff (who replied in a rude manner) for details, and when it got very late which was about 12:05am i asked that person again for the bus details as the street was very lonely and i was the only person left, it had...
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G
giriusha
from Karaikal, Puducherry
Feb 16, 2019
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very worst careless service

Address: Chennai, Tamil Nadu

We booked in srm benzs sleeper coach bus by charging rs 1400 /- + get from chennai to nagercoil. But they sent a worst conditioned bus which is not able to go fast more than even 60km speed. 9.45pm departure time & just reached tirunelveli at 11.30am. They are not ready to refund any amount for compensation. Very irresponsible response from driver. Not provided double drivers for the safety purpose. No passengers are satisfied....
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M
Murugan Mallaiah
from Mumbai, Maharashtra
Feb 9, 2019
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pnr number and confirmation not received after booking through online

Address: Chennai, Tamil Nadu, 600040

I’ve booked a ticket through online from chennai koyambedu to periyakulam today for the travel on 10th feb 2019 for the bus departing at 21:00 from koyambedu.

From my account the amount of ticket rs 945 have been deducted but i’ve not received any pnr number and confirmation so far from srm travels.

I’ve tried customer care number several times but no response.

Kindly advice.. My mobile number...
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B
bharath Lawrence
from Tiruchirappalli, Tamil Nadu
Jan 23, 2019
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not stopping for using toilets

Website: www.srmtransports.in/pgfeedback.aspx

Hello there, this is to report that sleeper bus from nagercoil to chennai 8.30 pm (Mercedes benz) is not stoping often to use toilet facilities. I’ve noticed loads of passengers are being waiting to be stopped including women and kids but no response from the drivers. They were so rude to passengers and myself and i regret travelling again. Currently they stop in trichy at 3.20 am and they haven’t stopped for toilet use after. They were...
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R
Rajmohan23@yahoo.com
from Korampallam, Tamil Nadu
Dec 29, 2018
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ac is not working in sleeper

Address: Chennai, Tamil Nadu

Hi team,

I have travelled from kodaikannal to cmbt on 24th december,

Ticket# dbaf15d3f at 24 dec 2018 time 18:45.

The ac is working only from kodaikannal mountain to down, after that the ac is working and we have travelled for ten hours without ac, when enquired with the driver, he is asking us to adjust and travel.

Where my seat is the last seat, how can i come without ac for...
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M
Muralianandh
from Tiruvannamalai, Tamil Nadu
Dec 22, 2018
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bus timing

Address: Chennai, Tamil Nadu
Website: www.srmtransports.in

I reserved the bus for 7.15 pm at koyambedu for nagercoil in srm transport, for bus enquiries also they are not responding well, and i assume they given a spare bus, bcoz they doing wiring near the steering wheel by the starting time as it cost 2200 plus tax, we be believe it will go by 8 pm atleast, we are at 9 am and it shows 30 kms to tirunelveli.. Feel very worse in this travel...
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S
subramani sundharam
from Chennai, Tamil Nadu
Dec 21, 2018
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not even providing a blanket in ac sleeper bus.

Hi, i traveled on srm bus from chennai to coimbatore. They call the bus as ac sleeper mercedes benz bus for which they charge around 2000 per ticket. I don't see even a basic facilities like providing a blanket.. Traveling with kids or senior people in this bus should be avoided. If we ask anything, the bus driver or attender will not bother to answer. The sleeper berth does not even covered with any piece of cloth. These guys are cheating...
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V
Vignesh Gurumoorthy
from Chennai, Tamil Nadu
Dec 10, 2018
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worst bus quality

Address: Chennai, Tamil Nadu

Bus No: PY01CH7698

Safety measures not followed.

1.Hardly a person could walk in the passage meant for walking.
2.No curtains to cover the windows. 3.Pillows stuck to the bed as hard as stone.
4. No TV or video
5. Not even a bottle of water was provided

This kind of an experience for a A/C sleeper bus last trip with SRM. With so many players in competition providing very...
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A
Aarthy K
from Chennai, Tamil Nadu
Nov 25, 2018
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about staff behaviour

I was 10 minutes (6.30pm) late to bus stand. Got a call from a staff [protected] and he promised he'll wait since i was very nearer to the transport. After 5 minutes i reached the place and i was shuttled here and there for 15 minutes. I called the number again he didn't pick up the call. No one was in enquiry counter. When i asked drivers there they asked me to check in ticket counter, he again asked me to go near gate and find the person...
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N
NSiva
from Jaipur, Rajasthan
Oct 24, 2018
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cancelation of service without intimation

Address: Chennai, Tamil Nadu, 600077

I have booked ticket no. Tmbf69298085, pnr no. Rbae74a7d from muthupettai to chennai on 23.10.2018 through redbus online bocking. The boarding time was 8.30 pm. I reached the boarding point by 8.00 pm the boarding point contact person told me that the bus cancelled and passenger was informed. I have not received any sms or whatsup information. I was trying to contact the operator number, it always busy. It was bad experience. At that time....
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M
Mùthù
from Chennai, Tamil Nadu
Oct 21, 2018
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last 4 set not comfortable seat 45, 46, 47, 48

Address: 605004

20-10-18 today i am traveling to tirunelveli but last seat not comfortable.

Resorn bus driver seat in last end seat.

Seat no 45, 46, 47, 48 we can't able to sit in seat i think i am traveling in local bus totally upset.

4th time i am traveling in srm travels bus every time i am sitting in front but 1st time i am booked last seat hear after i don't try to book in last end seat...

Kindly...
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T
Thaara Shanmathi
from Kayankulam, Kerala
Oct 17, 2018
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bus left without any notification

Address: 600107
Website: www.srmtransports.in/Mobile/Homepage.aspx

I have booked ticket in srm from chennai to salem at 1. Pm ticket no:tmbd72881167. I agree that i was late for the bus but i guess the management should have waited and called me informing that the bus is gonna leave which is followed by many bus. Which was not done by them. Instead he gave a sarcastic reply and was also rude. When people don't know the value of customer relationship i bet they should shut down their organisation!!! And i...
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S
Sundar Rabeil
from Ramapuram, Andhra Pradesh
Oct 6, 2018
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shifting passengers bound for pudukottai on 6.10.18

Address: Chennai, Tamil Nadu
Website: SRMtransports

Booked a ticket in srm transport as detailed below:
Wb116e2b4 (05/10/2018) chennai - pudukotai (10, 9,) must report 30 mins. Before dep. Time-11:35pm at perungalathur ([protected]) www.srmtransports.in ([protected]) tech-tes

The bus came late by 30 minutes. It's usual said the attender.

Bus reached trichy at 5 am on 6.10.18. The driver said the bus will breakdown soon. Good to another non ac dirty private...
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S
selvam999
from Chennai, Tamil Nadu
Oct 1, 2018
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not dropped in boiling point

Booked ladies ticket from chennai to chidambaram, near to chidambaram around 7.30 pm lady passenger ask to get down at bypass road, by time in chidambaram does not have auto service in outer area, how can she reach chidambaram town - if you have procedure like this you would have inform at time of book the ticket so that we do alternative. I am not expecting srm do like this...
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S
Sured
from Chennai, Tamil Nadu
Sep 14, 2018
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scania

Address: Madurai, Tamil Nadu, 6000107

I have booked in scania 2pm bus from madurai to chennai on11.09.2018, but for some reasons they forced me to travel by 1.30pm scania which came late @2.05pm. Later i found out that 2pm bus didnt enter madurai at all and passed directly in bye-pass road. So many times i traveled in srm, but always these drivers talk very ill about srm company and their salary etc etc. Which is not pleasing to the customers. Every time bus reaches the destination,...
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A
Aadavan2000
from Shoranur, Kerala
Aug 23, 2018
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request reply -return money reg

Address: Tirunelveli, Tamil Nadu, 627002

This is with respect to my previous complaint ID 2050205 dated[protected].

Till today there is no response from customer service. They are not at all picked up the phones, if am trying both mobile and land line.
I sent few SMS to the same number...no response.

Please reply.. I was highly disturbed mentally.

I was travel in the same bus by taking ticket in person with amount of RS 1100!!!br...
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A
Aadavan2000
from Shoranur, Kerala
Aug 17, 2018
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ticket not confirmed- refund money reg

Address: Chennai, Tamil Nadu

Myself S.Aadavan,
yesterday 16-8-18 night 10.50 bus from Chennai koyembedu to Tirunelveli - booked one ticket through "http://www.srmtransports.in/Mobile/Agentlogin.aspx "
I am using my debitby using debitcard to book the ticket
Amount RS 945 was debited, but ticket not confirmed.
Please refund the amount and acknowledge the receipt of this complaint to my mail [protected]@yahoo...
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