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SRM Transports Complaints & Reviews

www.srmtransports.in
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Updated: Jun 24, 2021
Complaints 159
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8
Unresolved
151
Bad 😕 It seems that SRM Transports has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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SRM Transports reviews & complaints page 3

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P
pcsaravanan
from Chennai, Tamil Nadu
Aug 13, 2018
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poor service and no information about bus cancellation in prior

Address: Chennai, Tamil Nadu, 600033

I had booked srm bus from cochin to chennai on 09.08.18 evening departure at 7:05 pm at palarivottam, cochin. Please find the attached bus ticket. Before departure time i didn't even received the sms of bus number and driver contact details.
I called your operators at 7:15and reported bus as yet to come. The guy said due to traffic bus moving slowly and will reach 7:30pm. But bus not came 7:30pm i called again 7:40pm the same guy...
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Ramakrishnan Ramiyer
from Chennai, Tamil Nadu
Jul 30, 2018
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misplacement of reading glass

Address: 600097

On 29.07.2018 i traveled from tirunelveli to chennai by bus number py-01-bt-9405 by seat no. L5, l6 & l13. I missed my reading glass on seat no. L13. If you find it please call [protected], i will come and collect it. I tried several times to reach you in the morning soon got down from the bus in 43907059, it was engaged all the time. Expecting your call soon...
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R
Rafiz
from Palackattumala, Kerala
Jul 17, 2018
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complaint on bad services

Address: Chennai, Tamil Nadu, 695003
Website: www.srmtransports.in

This is to bring to you notice about the poor services provided by the SRM travels and not dropping off at required destination. I(MOHAMEDRAFI) had booked bus ride from chennai to trivandrum on 16/07/18, Bus No:KA51A8907 contrary to that, i had to get down at (MARTHANDAM) as the driver wont take passengers further.
This issue has to be viewed seriously, because these are not the sevice expected from the travels. Worst service I ever...
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R
raj_gold
from Bengaluru, Karnataka
Jul 9, 2018
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poor service led to illness of senior citizen passengers

Address: 635126

Dear sir,
I booked ticket for my parents both are senior citizens from Hosur to Tiruchendur in SRM transports via Redbus . The seat allotted are L7/L8 Lower birth .When my parents boarded the bus in Hosur, someone else were sitting in that seats and they refused to leave that seat as the same bus operator provided that seat from them. The Bus operator asked my parents to take upper birth but as my parents were senior citizens and...
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SIVA THIAGARAJAN
from Chennai, Tamil Nadu
Jul 6, 2018
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refused to change boarding point instead it is on the way.

Address: 603204

I booked from mahindra city to thiruvarur.I requested for change of boarding point six hours before bus start time from Koyambedu, he refused to change boarding point from mahindra city to Singaperumal koil.In other travel agencies they stop at Singaperumal koil as it is one kilometre before Mahindra city.It caused much inconvenience to me.As a result I have decided not to book on SRM transport....
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Pravin Rockzz
from Chennai, Tamil Nadu
Jun 27, 2018
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driver and conductors

Address: Thoothukudi, Tamil Nadu, 628008

I booked ticket on 27.06.2018 from chennai to tuticorin ac sleeper. Boarding time 09.25pm at porur toll. I reached the boarding point on time and waited for long time and i called the phone number which was given in the online booked ticket and that number is not reachable. So i searched a contact number of srm office throught browser and made a call with koyambedu and perungalathaur srm office to confirm the bus arrival but no one pick...
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siddharth horee
from Bengaluru, Karnataka
Jun 26, 2018
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worst journey and demand for refund

Website: www.consumercomplaints.in/profile-3118883

- reference to pnr rbad4fdf7 (Ticket no. Tm7k[protected] for the journey from bangalore to thiruchendur dt 22nd jun 2018.
- i, the undersigned with family boarded bus srm regn no. Ka 51 a 3441 from bangalore and witnessed horrified journey.

General observation
• due to non-maintenance of the vehicle, ac was not functioning throughout.
• head light of the vehicle was very dim which has affected the road...
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karthick8715
from Chennai, Tamil Nadu
Jun 23, 2018
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srm transport ac bus with no ac

Address: Thoothukudi, Tamil Nadu, 628008

This is to inform you that these situations occured on 22 june 2018 from bangalore to tuticorin bus ka 51 a 3441 seat no l1 l2
Points to be highted:

1. Head light was very dim
2.ac was not working for the whole trip
3. Top ventilator got struck which made no chance for incoming air
4. Charging point not working
5. Wifi not working
6. No battery backup
7. A fire spark due to...
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S
susaiselvanathan
from Chennai, Tamil Nadu
Jun 18, 2018
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transportation

Address: 600010

Dear Sir/Madam,
I have traveled in your bus on 17June2018 at 09.30pm.(From KARAIKUDI to CHENNAI) we have paid to volvo bus, (Ticket Cost: RS.1, 176/-) But there is no volvo bus. There is no A/C in bus, the bus was breakdown in singaperumal kovil . I have totally disappointed. I Have never seen like this, it was a very bad experience.

With Regards,
K.SUSAI SELVANATHAN...
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Vaisrini
from Chennai, Tamil Nadu
Jun 18, 2018
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about driver

Address: 600011

Yesterday we a booked a srm bus from koyambedu to kodaikannal, boarding time 7.45
And they told as to get down for dinner in arays hotel, at that time many buses around 7 to 8 wr there. So there was a big queue for dinner and also for washroom. After finishing we went back to get inside the bus. But the bus left us and went. We were searching for 10 mins, me and my wife standing in the road. After that another srm bus took us and...
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km kishore
from Puducherry, Puducherry
Jun 15, 2018
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worst response and not in time

Address: Chennai, Tamil Nadu

I have traveled from chennai to trichy. Boarding time is 11.00pm ac sleeperbut we got semisleeper they said they will change in some distance. Actually happened is traveled almost in same bus we got down at university and inquired but no response. No one is ready to take in charge. All got tension which is waste of energy time we asked for refund but no one ready to talk about that worst travel in my life...
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S
Spg0102
from Chennai, Tamil Nadu
May 26, 2018
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charging more pics and providing worst support

Address: Chennai, Tamil Nadu

Am traveling to tirunelveli from chennai in srm transport ac bus, they show in the red bus website like ac semi sleeper and charge as 1350 rupees... I booked. But the inside the bus they were not maintained the quality and ac is not working it’s like very hot.. Even they don’t have windows to open, it’s fully cover... We are not even breathing inside the bus...

Why can’t they stop the service. If the bus is not ready...
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K
Karthik Krish
from Kallakkurichchi, Tamil Nadu
May 19, 2018
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b202 bangalore tiruchendur bus accident no support

Address: 560103
Website: srmtransports.in

Hi,

Bangalore tiruchendur bus met with accident on 19.05.2018 @4.45 am and ladies with kids struggling on the road. No support provided from your travels. Local police helping in boarding in government buses. Can't you provide replacement in midnight. What kind of service you are providing? No human values and care for passengers in midnight crisis. One of worst service operator i never faced in this route.

Can...
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R
Retnaswamy
from Chennai, Tamil Nadu
May 15, 2018
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refund of debited money for failure of ticket booking

Address: Chennai, Tamil Nadu
Website: www.srm transport online booking,

On[protected] at about 10.00 pm i tried to book a ticket through 'srm on line booking website' in the b-131 chennai-kanyakumari a/c sleeper 07:45 pm bus for travel from chennai (Perungulathur) to nagercoil on[protected].. But after receipt of the fare of rs 1103.00 through my andhra bank debit card the site displayed the massage that the booking failed and the amount will be refunded to my bank account within 7 days. But the amount has not...
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M
M Pataleeswaran
from Bengaluru, Karnataka
May 10, 2018
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bus went early on may 9, 2018 - pnr no: rbace6c22

Address: 609311

Dear sir

With profound regret, we wish to lodge the following complaint.

The time mentioned in the ticket is : 23:30 hrs - reporting time
Departure time: 2345. The passengers were waiting from 23:20 hrs. It appears that the bus left early without picking up our guests. They waited upto 0300 hrs that day. Also your representative at tirucadayoor was not available at that time.
There was also no...
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R
Ramamurthy Suresh
from Avinashi, Tamil Nadu
May 6, 2018
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10. 30 trichy bus

I have booked three tickets by 10 30 trichy bus to trichy. Though scheduled by 10 30 it started by 12 30 after lot of pursuation with the local available at koimbedu. They said that the vehicle arranged is good except for ac dynamo. They changed and said the vehicle perfectly ok. But while starting the bus they pushed the vehicle and started. We confirmed with them and they said everything ok. But on reaching athur toll gate by 3 am today...
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Papa Ramesh
from Eraniel, Tamil Nadu
Apr 29, 2018
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impolite driver

Right now i am on the way to tirunelveli from chennai in srm scania. Driver is impolite. When i asked him the approximate time of departure (To inform my father), he is saying, go and sit... Is this the way to answer? Are we not paying for our travel??? Are you doing any free service for me?... Please take necessary action. He should ask excuse for his words... I need immediate action...
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S
Sagarcak
from Chennai, Tamil Nadu
Apr 14, 2018
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expected delivery

Address: 600106

Worst experience for me from 13th april travel from koyembedu to pollachi 1. Charging point not working, 2. When i reach srm university boarding point i tried to use toilet the person over there refused to use.3. Time we reach the pollachi is too late. I[censored] people know the time why u r giving wrong timing. Travelled in l6 seat. But staffs in bus was good in behaviour. My number [protected]...
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M
Mani gandan12
from Malappuram, Kerala
Apr 3, 2018
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bus delayed 4 hrs 30 min to trivandrum

Hi,
I have travelled from chennai to trivandrum in srm travels. The bus started 9.15 at chennai and reached trivandrum at 12.30. The driver drive with bus by tlking in the phone and taken some of the family memeber and dropping at trinelveli. And another driver bargaing with unreserved customer in thenmala for three memeber giver me 200 rs without the ticket. It was worst experience so far. Kindly do something as the srm as branded...
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Santhanam Jayaseelan
from Mannargudi, Tamil Nadu
Mar 20, 2018
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excess bus fare collection

Address: 627117
Website: sjay_seelan@yahoo.com

Sir,
My agent has made the following reservation:
-mticket-
Chennai to nagercoil
Tin: 435kqx22
Pnr: rbac51d57
Travels: srm transports
Dep time: 10:00 pm, 09-mar-2018
Seats: 3
Primary passenger name: jayaseelan
Gender: male
Boarding pt: koyambed-srm terminal:
Landmark: next to cmbt.
Address: 1/1-100 ft road, opp-hotel adayar ananda bhavan,...
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