Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

I did reserve my seat for Travelling from Chennai to Mayiladuthurai on 26-June-2014 at 10 :15 PM in Tamilnadu Stat e Express Transport Corp(SETC) Via route no : 307EUD and the PNR ref : T7745570. My boarding point was Chennai Koyembedu Bus Terminal. I was at my boarding point sharply at 9 :50 PM and waiting for the bus. The Conductor from next bus suddenly gave me surprise that that particular bus has just left... He also told me that if I run to the exit I can catch the bus... Before I reach the exit, the bus has left. I went to SETC enquiry office and asked for an explanation.. NO PROPER RESPONSE.. The man sitting at the desk asked me to go and check once again at the boarding point. I tried to explained him but he is not ready to hear anything. Finally for God sake I went and checked once again and the same conductor Confirmed me that the bus has gone. Again I reported this information to the enquiry office and after a long discussion... They accepted my demand and they transfered my ticket to the next bus at 11.00. Moral for me and everyone : I paid money in advance to this Transport service including booking charge and finally I got Sucked.. I Will never prefer SETC in my life anymore. IS THERE SOMEONE WHO CAN HELP THE COMMON PUBLIC WHO CAN BE EASILY CHEATED BY THESE GUYS..!!! PLEASE SAVE THE SOCIETY FROM THESE CHEATERS...!!!

Hello sir, I am a student and my height is just 5.1, and my friends and ladies who are travelling by bus daily are mostly lying on the same height that I have, my complaint is most of the ladies are not able to hold the supporting hand bars that are fixed at the bottom of roof of the bus. I mean, in most of the buses the supporting hand bar is fixed to the highest height so that we ladies can't even touch, so when the driver puts sudden break or bus moves so fast we ladies are not able to manage & we are struggling to balance our self, so please make a good favor towards this problem sir, it is a big request from me. please make hand bars comfortable to ladies... hope you will take an action towards this problem, thank you.

I am Dhanasekar. residing at A16 NGO B COLONY. TIRUNELVELI 627007. I am working as deputy manager in state bank of travancore. kalakad branch. Today i have waited for bus at NGO B COLONY bus stop to go nanguneri.[protected]. At the time of 8.05 AM one bus bearing no. TN 72 N 1555 was came and i show my hand to stop the bus. But the driver was not stopped at the bus stop. please reply to my complaint, otherwise i will take legal action against the responsible persons. Regards Dhanasekar.

Dear SIR,
I would like to bring to your kind notice that the
irresponsibility of the staff (conductor) of Tamilnadu State Transport
Corporation.
I have traveled from tirusulam to pallavaram by using public transport categorised as white board.
The conductor (who refused give name) was insulted me infront of other passengers. Let me explain in brief about the situation.
As I am working at international airport in the NATIONAL CARRIER AIR
INDIA AIR TRANSPORT SERVICES LTD, .I have finished my shift and waiting
for the bus to reach pallavaram.the bus TN01 N4321 and bus code TA I
0268 reached tirusulam bus stop at 2115hrs then I got into it.Given Ten
rupees for the ticket between tirusulam and pallavaram. .he immediately
asked me to get down at the middle of the road and shouted at me and
irately said I should get three rupees change to travel even though he
had many changes as he was operating last trip. Unable to get down since
very tired after doing 12hrs shifts and many flights handled. So
requested the conductor that please don't give me change and give me only
the ticket.then he accepted and given me ticket.
But other passengers who traveled me along with me couldn't able to
accept the situation happened and they gave three rupees to buy a
ticket. Immediately the conductor replied that" EVAN KAASU KUDUTHALUM
ENAKU KAVALAI ILLA ".In view of above information, I have decided to
report to concerned officer but it is regret to inform the wording he
used me to scold infront of others, your honour I would like to quote
the words he used with your permission, "NEE ENTHA M***RUM P***NGA
MUDIYATHU" Three times he used.That reflects and insisting that the ordinary people can not keep their rights
and can not question permanent employee.In my life, all these years, my mother never used any of
the worst language to scold me neither my family members nor my friends.

Now I am really mentally upset and I could not allow myself
into other personal and official work.I humbly request you to look into
the matter and please ensure that will not happen again to make peopleS
good will on the current regime.
I want the conductor to apologize and take oath not to
behave rudely to the passengers in written. Please refer following
details for further inquiry-
Name : refused to give
Bus no:tn01 N 4321
Bus code: TA I 0268
Time: 2115 hrs from tirusulam; 2120hrs at pallavaram on 15jun14
Routing:tirusulam to pallavaram
Ticket number:444232/ER-31
Last trip, white board, metioned that upto tambaram, M18SLASH.


Please look into the matter to get justice and save human rights of ordinary people.I have no other option to go legal, approach human rights commission if no action takes place.

My contact details:

only on thursdays-1000hrs-1800hrs (either call or in person)

Thanks and Regards,

Ragu R,
Chennai .
16jun14.

This very bad experience happened with conductor of TN 38 2649 on today on 9 PM at Rajapalayam bus stand.We have booked ticket from Rajapalayam to Coimbatore through online and there is no seat number on the ticket itself, this is been explained to him, but he was not able to understand. His was telling like cheating and fraud on online ticket and he was not ready to accept it even through the passenger name is on the list.This is creating very very bad impression on entire conductors of TNSTC. Please take step on this issue and save the honor of TNSTC.

Sir I travelled from Villupuram to Kallakurichi by a S.E.T.C bus today. The bus started off from Villipuram by 9.30 A.M and reached Ulundupet by 10.00AM. After the bus got on to the 4 lane NH, I saw something incredibly dangerous and unbelievable. The Bus was going at 60-70kmph when the conductor got into the driver’s seat while the driver left his driving position and got up and went to the seat behind. This was done while the bus was moving at 60-70Kmph and was on the right most lane of the NH. Anything could have happened and what would have been the fate of the 30 odd passengers inside the bus and of course the lives of these 2 irresponsible employees of SETC. I am sure this is happening pretty regularly in all your services because When I questioned the driver (When I was getting off), he said that both were drivers and did not answer me to the question of changing drivers in the middle of the highway when the bus was moving at a good speed. I request you to kindly look into this practice and give suitable instructions to all your drivers not to pull this kind of stunts on moving vehicles. One more very important point to note is that I am very sure the conductor in question does not possess a valid driver's license and is also not authorised by SETC to drive their buses while on service. The Bus in question is TN 01 - N 4964 SLMB 263

Normal daily commuter of govt bus in coimbatore..I have been oticing one common factor with many ofthe bus conductors on providing the balance change t o the traveller.though it might be a rupe.ppl try maxium t avod retunin it..its jus a simple calculatiOn per commuter if he takes one rs how much would he earn in a whole day..v travellers knw tat der r always a shortage of coins circulations bt stil der should be some otherr way to prvide change..even a single rupee costs a lot for us..I kindly requst utoprovid donductord wid change r find some other way for this

Sir, I am karthick reside in vikravandi and its my native also. I work in chennai and I used to go to my home every week in tnstc buses. What's my problem is the tnstc buses are not stopping in vikravandi bypass. Being a recognised taluk the tnstc buses are not considering as a bus stop. Eventhough the gare for vikravandi from chennai is Rs. 83, but they're charging only 92 as like villupuram. they are not stopping in vikravandi bypass. when I ask the conductor whether can you stop in vikravandi and he says no only villupuram seats only can get in and also charging villupuram fare. The director of TNSTC villupuram must make kind arrangements to relieve all difficulties and stress experienced by people of vikravandi. The town vikravandi must be recognised as a regular stops for tnstc buses. I kindly request you to consider this issue as a serious affair and do the needful as soon as possible. Regards, S. Karthick [protected]

I am jacob.Last 09/06/2014 I have travelled from Thiru mangalam to T.Kallu Patti.The bus number is TN 67N0619.Bus conductor behaved very violently and harass me by words.So kindly take action on him.Thank you.

Yours faithfully
J.Jacob
[protected]@gmail.com

I am travelling from Kalpakkam to Water tank stop [Akkarai] daily. I am using ECR buses. Most of the time I give exact cash [Rs.37 in normal bus, Rs.50 in SETC & Rs.75 in AC buses]. Some conductors of TNSTC are rude when I sometimes couldnt provide the exact cash. In the bus, TN21N 1558, conductor always not provide the change immediately. I have two instances of which he didnt provide me Re.1 coin back. First time I asked and got that. But today, he didnt give the balance Re.1. Also he is rude to passengers.

Sir, I am the resident of Coimbatore. My son is working in Cognizent at Chennai. He used to come to Coimbatore once or twice in a month. We very much strict in travelling ONLY in SETC due to the following reasons: 1) SAFETY 2) AFFORDABLE CHARGE 3) OUR GOVERNMENT BUS But recent times we incurred so many inconvenience. The travel time goes up to 12 to 13 hours from Chennai to Coimbatore both ways. E.g. on 6-6-2014, My son took the bus at 9.45 P.M. at Koyambedu, he reached Coimbatore only by 9.30 A.M. on 7-6-2014. Then he returned to Chennai by your bus from Coimbatore on 8-6-2014 at 9.05 P.M. he reached Chennai by 10.15 A.M. on 9-6-2014. Due to this undue delay, he is not able to attend his important meetings. You are aware that travelling of 12 to 13 hours for 500 Kms. Is very painful. The travelling time of private buses are 7 to 8 hours, but I would not appreciate that. At the same time, 12 to 13 hours for SETC is too long.. Also I request you to improve the conditions of the buses on a priority basis. Kindly look into the matter and take necessary steps to improve the service of SETC. With regards, M.Raja 18/33, Sastha Nagar Kuniamuthur, Coimbatore-641 008 Mob:[protected]

Because of getting free food for driver and conductors, they stop at motels but actually the passenger get lots of troubles.I think the motels run by local political rowdies.They fix the rate themselves and refuse to give change .For that they give any other unworthy products with own rate.Today I questioned why are you doing like this.Their reply is like threatening("Kondruven""olunga poidu da illaina")then many other words.Superb tnstc.shame of you. Charging 5 rupees for urine but when I get inside makes vomiting sense. This the way to treating peoples who traveling in government bus. Please stop 5 min in bus stand instead of motels for half an hour.Amma mineral water is 10 Rs in all bus stands but there an unknown company for 25 Rs.Please make revenue to government by getting amma mineral water and reduce the burden for peoples.Dont be selfish you all drivers and conductors.

I was travelled from trichy to thanjavur via trichy to velankanni express. I gave the amount of rs.101 for ticket fare rs.31. The conductor said i will give the balance amount rs.70 later. But both o[censored]s forgetted to ask or give the amount. Now what should i do for getting the balance amount of rs.70.

Thanks & regards
K.K.Halilur rahman
[protected]

My Name is sivaraman chinnasamy.I was travelling along with my family from trichy to chennai on 7th june of 2014, at 7 pm(trichy) to 2.30 pm(chennai kasi theatre stopping) and the driver speaks very bad words against me and threatening the passenger during the travel(both driver and conductor).This very bad third degree treatment of passengers during the travel.The number of the bus was (TN[protected] SC+2).kindly let me know what was their problem with passengers during the travel by not doing their duty.Because it is very bad travelling experience for those who are travelling through the TNSTC buses.I need immediate reply regarding this.Unless i will file a consumer case against both driver and conductor for threatening the passengers, High court of chennai. Regards, sivaraman chinnasamy [protected]

Sir / Madam. I am Ramar .g, a registered user of www.tnstc.in.I booked e -ticket on 6-jun-14 from chennai to tirunelveli. Unfortunately the booking didnt happen .But ticket amount Rs.475 has been deducted in my bank account. SETC Customer care does not attending my phone calls. I want my money refunded within 2 weeks failing which lead to leagal action against SETC .

Dear Sir, During Weekends, Sunday there is no buses at all from Tirupattur to Bangalore, where as from Tirupattur to Chennai every 10 mins there is a bus moving as special on sundays, I would like you to please consider peoples travelling to Bangalore also, on sundays, there were very less not even 2 hours once bus moving to Bangalore, even information board officer response is also very bad and irresponsive answers from him. There were lot of ladies, childerens, aged peoples, physically challenged who travels to bangalore on weekends, please consider this appication and look in to thus issue and need an immediate action Thanks & Regards, Naveen

Dear Sir, Sub : Requesting compensation for travelling in Govt AC bus under water drops Myself and my wife both travelled from Thiruvannamalai to chennai(Koyambedu) after completing our Girivalam on 14.5.2014 night ( i.e on chitrapournami day). We caught the Volvo-AC bus ( Reg no. TN-01-N 4852) on 15.5.2014, around 12.50 AM, at the temporarily formed chennai bus stand in Tiruvannamalai. Just before we caught the bus, there was a rain around that place. The problem is that, rain water drops on our seat continuously, right from the beginning, from the Emergency exit window on the Top of the bus at the backside, till we reached the destination. Once we complained it to the conductor, he said, it will stop, dropping after some time. So we continued to travel. But till we reached the Koyambedu bus stand, around 5.00AM, water drops did not stop. I have synus problem. Since I was fully wetted with rain water drops, for four hours continuously, I was severely affected by the sneezing ( synus patient gets) on the next day fully. So, I had an hectic travel on that night. Also I informed the conductor orally, that, I would file a complaint against the authority regarding the event. He also agreed and told me to go ahead. Due to my personal reasons, I could not able to file the complaint immediately. Now, I request you, to register this complaint, and go for an detailed enquiry. Also I request you to pay me, the necessary compensation for that hectic and horrible travel. I also request you to maintain the buses properly, particularly special AC buses which charges double the amount to avoid such horrible travel by the passenger in future. Thanking you Yours truly P Manokaran Avadi [protected] [protected]@gmail.com

on 10.5.14, by 4.32 pm, i boarded the TNSTC Villupuram bus reg.no.TN32 N 3798 at Mariamalai nagar bus stop. Since I don't have change I gave rs.100 to the conductor and asked ticket to koyambedu which is rs.25/-. But to my surprise the conductor scolded me in a very bad manner using unparliamentary words, refused to give change signed in the backside of the ticket and threeatened me if you have guts go and collect the change. I suffered severe mental agony and humiliation because of this. I request you to take severe action against him, compensate for my mental agony and refund my excess fare amount collected and render justice.

i'm catch the bus at 8.30 AM to reach vadalur, i came to catch bus at 5 AM, on 25/04/2014 Morning from vadalur to chennai they are charging hole round amount Rs 116 for all passenger that bus from vadalur depot . I want know this is the bad time to do wright thing (I'm doing voting that is my falut) Thanks Vimal Vadalur

I wrote letter to TNSTC Chennai - Cuddalore managers on 5th Apr'2014 again TN-32- N-3703 conductor. we catched bus at 1.42pm from Tiruvanmiyur but he given chennai ticket instead of tiruvanmiyur ticket, we reached at 5.45pm in cuddalore. also given 1/2 ticket to 2.5 old baby even showed birth certificate. I given complaint to cuddalore bustand TNSTC staff but he told me to write mail to TNSTC manager. Kindly take action immediately . Attached birth certificate & Train ticket and bus ticker for your reference.

Please write back to my mail id. [protected]@gmail.com or [protected].