Thane Municipal Transport [TMT] Complaints & Reviews

Hi,
My office is at Mulund, I take 126 BKC -Hiranandani bus through and fro to work . While coming back home the drivers of 126 never stops at the Bus stop they will always stop it at the right end only if there is any passenger to get down. We have to dance across the traffic and run behind the bus . Every day I have an altercation with the driver. He is supposed to stop the bus at the Bus stop. He will give an excuse of Traffic, Everyday there is traffic so they will never stop how does the other Buses like Best stop there. Why do you have a stop there if you guys dont want to stop at the Bus Stop. Please find a resolution to this. You cannot give an excuse of traffic for not stopping at the Bus Stop. Yesterday a senior citizen fell while running across the road to catch the Bus. Would you take responsibility if someone lose their life.

Dear Sir,

Today, bus no 484 LTD MH01AP0980 was coming from Vasant vihar Fata bus stop road towards Kashinath Ghanekar Auditorium, I was taking a right turn from the left of the circle to go to Vasant vihar Fata bust stop road, at the same time the bus came and stopped very close to me. At that time I had 5 small children between age group 5 to 10 years was sitting with me in the car. If bus breaks would have failed at the same time we could have lost our life. Why such impatient drivers are on the road to risk peoples life and property.They have no respect for traffic rules or road safety. The driver also demanded that i go from further left which could have put more pedestal walker in danger. Instead of being polite and sorry the driver was so rude that abused me which in turn provoked me to call him names.
Sir, we equally pay the taxes for this roads and its safety. If the driver would have followed the way to the right of the circle to go right it would eased the traffic.
Today a reason /question been asked, nothing happened to you then why are you so angry? So are we waiting for something to happen that will end up destroying citizens life?

Sagar Nikam
[protected]@gmail.com
Ghodbunder Road

Dear Sir/ Madam,

I have been regularly travelling by TMT AC buses between Borivali and Thane stn for last many months. While quality of buses and staff helpfulness is above expectations, the non-availability of cashless payment option mode for ticket has been a cause of concern.

Since the fare of AC bus is not small (Rs 80 for each way), it is difficult to produce Rs 160 as change money everyday (for 2-way movement), especially after demonetization scheme announced by Govt. of India. I would like to highlight that your competitor NMMT AC buses have started offering ticketing option using mobile (Ridlr app) as well as using swipe machines for debit card. Increasingly, I see commuters choosing to go by NMMT bus for same route or indulge in quarrel with conductor due to non-availability of cash.

Given Government of India's push towards cashless society, I request you to make some option available at earliest. Thanks.

I was travelling by tmt bus route nbr 57 - regn nbr mh04-ep-752 on 16 nov 2016 morning from patlipada stop to marathon chowk stop. travelling time was 9.45 am to 10.30 am approx
Bus is supposed to stop at marathon chowk stop (teen hath naka).
However, since there was traffic at the marathon chowk traffic signal, the driver bypassed the bus-stop and went over the teen hath naka flyover.

I requested driver to go as per normal route but he was rude and refused.
I therefore had to get down at next stop and walk back long distance.

All tmt bus drivers must be instructed that they should not bypass bus-stops and go over the flyovers for their personal convenience.
This particular bus driver has to be instructed not to be rude to passengers.

Please find attached photos of bus driver and bus ticket.

Dear Sir,

I am Nandkishor Ghume daily journey with your TMT bus for 9.00am today i have pick your 9.20am bus vrindavan society and i want to drop to forest office stop the driver is stop the bus far of forest stop and one old women also have to pick bus also she pick to the same but you driver shouting her
please note the your bus is public not a private please do the needful.

Mh03 RN
4585.

26th Oct 2016 time around 7:30. I travel from kisan nagar no 3 to Nitin company fare was 30. When I travel back from Nitin company to kisan nagar above auto driver meter show 65rs. Which is double the usual rate distance was showing 3.8 km. I ask him per km fare he said it's 18rs per km. I ask him it's too much but he insist to pay 65rs. it's rude. I took photo of his side auto no. After talking to him I also realise he was drunk too. Please take action

There was earlier a bus plying for the above referred route which has been stopped. We are facing huge problem in commuting from kharegaon to kisan nagar as there are offices which start and 10 am and this bus would suffice our requirement. But since this service is stopped we have to face huge commuting problem.

We request you to start your above service immediately. Many kids have to attend their college at that time.

Please do the needful. Also there should be a bus for every one hour for to and fro travel ie from kharegaon to kisan nagar and from kisan nagar to kharegaon.

Please do maintenance of buses. Very unclean buses. Leakage in buses. Even electronic boards also not working.in night sinior citizens are not able to see properly this hanging boards on windshield. Increase number of buses.
Increase routes like dombivli, kalyan so revenue can increase also non ac buses should start in mumbai region also.
Comparatively nmmt and best tmt buses are very knackered. No maintenance third class buses.

Today 29th aug'16 i traveled by tmt ac bus no. 131 (Bus registration number : mh43 h 5374) from borivali to thane. It left the 1st stop i. E. Borivali station at 845am. Everyone got into the bus in a queue as we always do. However when i went for the last available seat on the bus, the lady refused to give me the seat claiming she had reserved it for her husband who got into the bus later than i did i. E. He was behind me in the queue. They started arguing that they were husband wife and hence needed to be seated together, they had a bag etc.
How can someone reserve a seat like this? It is clearly a first come first serve case while travelling in a public transport. They were uneducated lot of this country and not civilized at all. Courtesy towards women was out of question.

The same was brought to the notice of the conductor on the bus mr. Tukaram jadhav. He simply smiled and said it was your look out. I had to travel a distance of 1hour minimum and it wasnt right for him to push the matter away like this. It was highly irresponsible of the conductor to mention something like this. They are responsible for a cordial travelling and not just there to collect tickets.

I would request authorities to take strict action against this errant conductor. How will they learn otherwise. I penalty to one will make others realise their duties. Also they should be trained and informed that they have the power to do the right thing. I hope some authorities will look into this.

What have you done so far tmt management m... You get bloddy n no of complaints you bloody management persons. The tmt bus service people how much we should tolerate them, theres a thing called patience in each o[censored]s, what patience we should show for this m — fuc. Management. They should be treated the same way they treat the passengers patience. Dont have time maagement (I wonder if they nowthe word time). They should be banned, rto should step in and check the condition of buses, its worst then the haunted. I wish they should keep there own vehicles too in the same condition. See new mumbai bus service and buses are of good quality, tmt should feel ashamed of them themselves being the neigbour tmt has brought buses from scrap yard. They will oneday have to repend as they have made the common man time suffer like anything. This about the bus service and also there routes (12). Nowdays even the route no plate have gone for repairing so they use any damn no plate this is especially for route no 12. And make the people or the passenger suffer like anything. The attitude of the bus service man has and is also like the scrap yard buses which they use.. These type of practices should be boycotted or banned. Rtos please check if these buses are outdated then why are they plying on the roads still. Its been out of control of the common mans thinking. Being late for 2 to 3 days we can understand, but here the picture is different its overcrowded everyday including holidays, not a single day we find empty. Addition to it severly latelatiff everyday evening in night when there is no crowd absolutely. Its pathetic journey to travel by these type of buses. People reach thane station within some 30to 45 mintiutes depending on the destination they board the train from but reach home every single day by around 2 to 3 hrs late in addition to the train journey time. Try to resolve the issue asap. Or you will get more of gallis in fullform.

To, The Commissioner, Thane, Dear Sir, / Madam, this is to inform tou that The TMT (non a/c) bus services from Thane stn West to Mira road as well as Thane stn East to Mira road are being shut by local officers without any reason.after 8:25pm onwards. Regular passenger travelling back to Mira road has to pay hefty amount for BEST the alternate services which is again too much croudy and not safe for old age people. There is no responsible person available to answer that why the regular bus services are being stopped. They only tells that ab bua Nai ayega.. What does that mean? Are they not responsible for this situation? TMT is only earning from its Mira road route only as per my knowledge. You are requested to kindly take the strict actions against the guilty as after all these bus services can't be stopped at evening in rush hours..and is creating huge mess and herrasement towads the people. Your urgent and serious actions needed

Sir/Mam,
I and my husband are regular passengers of TMT AC bus-126 (4th bus-8.30am) starting at Hirannandani Estate to RBI (BKC).We never had any issues till date with the bus, driver or the conductor.As per the company rules, the driver, conductor changes on the 1st of every month.We have been travelling via this bus(4th bus-8.30 am) since 7-8 months and with all the possible traffic, we were reaching on time to our destinations(i.e. at 9.50 am).But since 1st of April (since the driver has changed on 1st April 2016) we are reaching late to office by 30 mins for the entire 1st week of April.The driver is driving the bus at his own convenience, not considering the fact that the employees need to reach on time.He drives by his own sweet time and is not bothered at all.Now my husband and myself, we both have stopped taking this bus since then, like us many others have also done the same.If you really want to check, pls compare the April month 4th bus money collection with earlier months same bus, you will definitely find a difference.This same 4th bus use to be full at Majiwada stop itself, but now the bus runs on the road with few passengers as compared to earlier no. of passengers.
Requesting you to kindly look into the matter at the earliest.

Hi I stay at Bhiwandi and normally travel by 85 no bus from Bhiwandi to Mulund. I used word "Normally" coz the frequency of the Bus is too too bad. Sometimes we have to wait at the stop for 40-60 mins or even more coz the frequency is too BAD & no other buses from Mulund-Bhiwandi or Vice versa. Also would request u guys to improve the Bus maintenance and services. In none of TMT buses you could read the Name plate or Number coz either they write with White chalk or conductor keeps yelling the name of last stop. Drivers are in so much of rush god knows where they want to fly off. till u try reading the Bus name/no or listen conductor telling us the bus is away from the stop. We are not asking for LED boards which are used in BEST buses but at-least use white lights or Hanging board in each and every bus. Take this feedback's seriously & also immediate action on it.

Incident date 16th Sept 2015, Bus Route no. 58 from Mira Road to Lokmanya Nagar, Vechile No. MH04 G8136, Departure Time from Mira Road morning 8:30 a.m. (approx time) Complaint against the Bus conductor Batch no. 804 Unethical behaviour / Insulted Tone and Insulted Exclamation used while talking and converted discussion in to argument. a) Ticket charges from Mira Road home / start stop to Thane station is Rupees 26. While taking the ticket i have paid him 30 Rupees at first stop, for change of 4 rupees the conductor said 'baad mein le' in rude tone and hyper voice. I said ok b) At Manpada stop i asked for the change again he said 'baad mein le' tone used very insulted. c) By near to Muktainagar stop i asked again for the change this time he said 'kya baar baar choottha maang raha hain, ek baar bolana baad mein lena'. As i was standing from 1st stop by this time i had visited 3 time ahead and again back. d) after couple of second of above incident no. c he conductor start to shout at me and said go ahead go ahead as ladies was standing beyond me i replied himnot able to move ahead becaus people 's are alaready standing. Again he used very insulted Exclamation, talked with Finger Pointing and loud tone. i request him to low his voice as i have notsaid him unethical words but he was continosouly started to speak nuisance words in high tone. I asked him his batch no. and said i m gonna make a complaint he said 'tujhe jo karna hain kar le' and refuse to give his batch no. . Public around us asked him to keep quite and asked to move ahead. After this argument at neat thane stop i asked him for the change again and than he had given me my change at taht time i noted his Batch no. I dont know how this my complaint will be taken care and hoping to take a serious or proper acition. Doont how come this type of persson get a pulic service job who dont have a manner to talk with a public.

Dear Team, Request to increase the frequency of the bus no 6 Wagle depo, at least in morning hours from 7.00 to 8.30, after 7.20 bus, no bus frequency for 30 to 40 mins, which cause inconvenience to all regular passengers. Request to treat this on priority.

Dear Sir, I am traveling through Bus no 59 (Tulsidham to thane station). Bus time is 7.30 a.m. This is to bring to your notice that the bus is not coming since a month time. We are facing lot of problem because of non-availability of bus. Further would like to inform you that earlier the frequency of bus was ½ hour but from some 6 months it has been reduced to one bus in a hours. We had only one bus in a hours that to it is not coming. You could understand the severity of problem we are facing these days. As a residence of Tulsidham I would like to request you to please increase the frequency of bus No. 59 and Please look into the matter regarding non availability/irregularity of bus. Looking forward for positive response.

Since last 3 days I have seen that AC buses towards Dadar are running only with few people. Instead of runnig these buses towards Dadar please extend these routes to Backbay Depot so that all people those who travel by the rickety chinese buses of BEST atleast people can travel comfortably by Volvo buses towards Backbay Depot. Please start immediately because there are many people those who travel towards Backbay Depot.

Dear Sir / Madam, for past several months, the Frequency of buses on Thane Station to Pawar Nagar has reduced considerably. There is always a que of atleast half a kilometre at any point of time during peak hours. The average waiting time to get in to buses is anywhere about 30 - 45 minutes, considering that commuters have to let pass atleast three buses before they could get in to the bus. Pawar Nagar is a very busy route and requires a bus at atleast 10 minutes interval during peak hours, otherwise the situation gets beyond control. All the buses get overloaded as a result and causing a danger as such. Request an early resolution as hundreds of commuters are going through worst time for the past few months

Dear sir/madam, This is to bring to your notice, that from the past 20-25 days...Bus route no.26/27 Majiwada Bus for 6.50 am does not arrive...this is causing problems for daily commuters like me and also to pass holders who have taken their passes till Majiwada (gaon)...also bus for 7.20 am doesn't arrive quiet often... Please look into the matter...Thanks

Bus route No.58 lokmanya to Mira Road. AS per TMT contract there are 25 Nos.of buses, But as per actual scene there is only 7 buses are running.Public are diverting due to less of service \. This is to inform you to increase the nos. of buses ASAP....