Titan Eye Plus — Asking for unauthorised charges towards delivery of spectacles

Address: Titan Eye, Hazratganj, Lucknow, UP

I am Dr Sanjeev Kumar Rastogi an NRI living in Dubai. My hometown in India is Lucknow. I am a very old customer of Titan Eye showroom at Hazratgunj, Lucknow. During my recent visit I had given order for making two progressive glasses one for my wife and one for myself on 14 Dec 2023 and made an advance payment of INR 30000/- The spectacles were to be delivered to me at Jodhpur on 20 Dec 2023. However till 21 Dec 2023 they could not be delivered. I called the sales man at Lucknow Mr Avanish that I didnt received the spectacles and Im leaving back for Dubai. He told me that by mistake they sent the courier to Lucknow from their center at Bengaluru. It is their fault and they will deliver it to me at Dubai for free. I am at Dubai now and I got a message from a courier company Aramex today ie 28 Dec 2023 that I need to pay Dirhams 194.01 at the time of delivery. I discussed this with their store manager Mr Praveen that if this is mistake of the company Im not responsible to pay any charges as agreed before. He says I will need to share the expenses. I have already paid a heavy amount for the spectacles and now I am being harrassed to pay heavy delivery charges also for no fault of mine. I demand justice in this case and retrieval of my spectacles or refund of my entire money back.

Thanks
Regards
Col ( Dr) SK Rastogi ( Army Veteran)
Dubai Mobile [protected]