[Resolved]  Titan Eye Plus — delay and change my order

Address: 623707

My order date 05.01.2019. I am ordering crizal lens. Amount 1260 each lens. Two days after the showroom salesman callme and asked the crizal lenses not available (In particular amount 2520) titan lenses available. I ask salesman ok change my order, and when my order delivered. Salesman told maximum 4 (Four) workingdays (11.01.2019). I called 11.01.2019 show room girl said courier not coming, tomorrow pick up. Today (14.01.2019) i calling the same answer repaid. My eye power too high. (-5.5) ten days i am glass less.
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Aug 6, 2021
Complaint marked as Resolved 
 
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Dear Rajendra,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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    Paramakudi, Tamilnadu
    India
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